Jackie is an amazing employee. She went above and beyond my expectations for customer service support as well as the other employees working tonight making our sandwiches. Our coupons weren't working and Jackie took the time to call her manager and get things straightened out for me - as expensive as everything is these days, that helped a lot. Our sandwiches were made perfectly to our specifications- don't hesitate to go to this location. Jackie and staff are amazing. . Thank you!!! read more

In tonight's round of "what are they out of today?" the answer is straws and pepperoni. Isn't ANYONE responsible for inventory here???? read more

Firehouse Subs - Sandwiches Near Me - Winder, Georgia

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Standard firehouse subs. Made to order like you'd expect. Nothing special, nothing awful

very anger inspiring situation to stand at register for over 10 minutes while the staff purposely ignores you. further, they celebrate when would be customers walk out in frustration. they need to fix this read more

If I could leave a negative rating I would. We ordered a sandwich and a salad last night through DoorDash. The bag arrived sealed. The sandwich had hair all through it, so much hair that it looks like it was intentionally done. We will never be eating here again! I attempted to call the store multiple times - the call was disconnected each time. I returned the sandwich to the store this morning where the manager said she wouldn't apologize because the hair was planted. She gave me a refund minus the sales tax. I've found out today this store has so many bad reviews, from the public and past employees, all who say never eat here. Not sure why the corporate office would allow one location to continue to operate with their name attached. I'll be contacting the health department. read more

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I can't give this restaurant the amount of stars I want you can't give NEGATIVE STARS my last trip here ( I wanted to give them a second chance) was the WORST I asked for extra Spicy Mustard because the time before they barely put any on at all So this time they used the Whole Container on my sandwich I Love Firehouse Subs there's no way I would EVER EAT at this location until the Staff is REPLACED!!!! read more

We got 2 sandwiches and we were overall happy. The bread was a little dry but we did order late at night so maybe it was just dried out a little from sitting out. My husband also had Mayo after we said no Mayo on the online order. The sandwiches had plenty of meat tho and was super tasty. read more

Firehouse Subs - Club on a Sub - Sandwiches Near Me - Winder, Georgia

I've been to a lot of Firehouse Subs and the main difference between this one and the others is that the employees generally say welcome to Firehouse Subs instead of a glare that says "oh no, another customer I have to wait on"! I almost don't blame her since the business was so understaffed. I counted two employees at lunch time! Service was as slow as you would expect from the lack of employees. Ridiculous since it's our group of six and two other customers in the store. When the sandwiches were finally ready after 30 minutes, none were served with a pickle. This place is a blight on the Firehouse name! One last point, most Firehouse Subs have a great selection of hot sauces, clearly marked with temperature levels from 1 to 10. This store had three empty bottles on the shelf that I threw away, leaving about 6 different bottles, mostly unrated as to hot level. Most stores have at least 15. I would never patronize this particular store again. read more

This is my second visit to this location and I'm not sure what gives with all the bad reviews. I've been here right before closing and at lunch time when they were busy. Both times I've had friendly service and my food has been exactly as ordered. read more

The food and a decent when they are actually open. Which, seems like 60% of the time. You usually have to order online, otherwise you will have to hunt down the employees out behind the building. read more

Firehouse Subs - Slacking. - Sandwiches Near Me - Winder, Georgia

8/19/22 630 PM. First, I walked into an empty store & wasn't greeted by the three young teenagers working. I placed an order and was the only customer for about 15 mins. It took over 20 mins for my sub to be made and then they forgot my add ons! And the sub I ordered comes with bacon - and guess what? No bacon. Every customer who came after me was greeted and their orders started being made with a sense of urgency as soon as they placed it... was it because I'm Black? Hmm I'll never know because i won't be back to this expensive ass mediocre representation of a usually delicious sub joint. I can't believe I'm saying this but the subways & Jersey Mikes in the area are WAY better, faster, and better customer service by far! I tried to call & tell them my order was wrong and of course they didn't answer - first and last time, they wont have to worry about me or my people giving our hard earned money to this piss poor establishment. You've been warned! read more

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This is probably the dirtiest firehouse location I've ever been in and I've been to a lot.. it looks like it hasn't been swept or wiped down in months. One worker was crying and the other was coughing up their lungs while touching my food. I haven't tried my food yet but i only keep returning because usually it's a good sandwich. Just a health concern. read more

It's rare I update a review to go lower instead of higher. After a couple years of avoiding this Firehouse like the plague because of the crappy experiences we'd had previously, we decided to give it a try. Terrible idea. Nothing has changed in regard to the total lack of friendliness from the staff, slow and careless way the food is made, and the sandwich itself.... cringeworthy. I'm sorry to be harsh. But my beef and cheddar brisket was basically all fat. I couldn't get past the first bite, and that I spit into a napkin. Yikes on all accounts. I also watched a staff member arrive at work, and just jump straight into it without any kind of de-germing routine or anything. I shudder to think. read more

If you want less than stellar customer service that doesn't even know the details of the company's own pepper sauce, this is a place for you. If you want one sandwich to be chewy because of stale bread, this is the place for you. Or, if you want a sandwich so soaking wet it is more like mopping your to-go container with old bread, definitely a place for you. When half a sandwich turns in a soggy mass as it soaks up all the moisture, it leave for a very unsatisfying meal. We waited 20 plus minutes for this and both agreed, we definitely will try somewhere else next time. read more

Firehouse Subs - The sandwich was so soggy, it just fell apart and created a gelatinous mass in the container. - Sandwiches Near Me - Winder, Georgia

I ordered 4 brisket sandwich 11.00 dollars each and 2.99 for the meal each. The sandwiches had one small slice of meat and crumbs on each sandwiches. The only thing you could tasted is mayonnaise and bread. Now can't go to work of diarrhea all day. This is the worst place I ever went to. Never coming here again. This is torture. read more

My experience here seems to be different than most people who left reviews. I have been a few times and they always get my order right, and the place is clean. My only complaint would be service is a little slow, but the sandwiches are always delicious and the staff are friendly! read more

Terrible customer service, Jamaican Jerk sandwich was just so-so and they didn't send the correct chips or the correct number of bags of chips. We also ordered a gallon of tea but the delivery driver said they were out of gallon containers so they didn't send ANYTHING, even tho we paid for it! We asked why they couldn't call to ask what we'd like to do or just send 2-3 large cups with tea but got no answer other than they'd give it to us if we'd come get it. Come get it? We got lunch delivered so we didn't have to get out!! Will NOT give them my business again! read more

The problem is not Firehouse Subs the company itself it's this location. Anytime I order a sub from here it takes over 20 minutes!! just for one sub. I am always missing toppings on my sub or have ones I didn't ask for on it. This location and it's workers needs some help!! read more

We ordered through Grub Hub. We received 2 chilis. We ordered 4 sandwiches, totaling $90 and they sent us 2 chilis. This was my family's dinner. They never even called and said that the food was "unavailable", which is what was on the receipt. DO NOT ever use this establishment, horrible service. read more

The subs are good, the service is abysmal. I've never been there when more than 2 people were working. It's always so slow that I thought I'd try the app and give then a 20 minute head start. Didn't help a bit - I still had to wait 20 minutes after I got there. And neither employee ever spoke to me the entire time I was there. The subs are good, but not good enough to put up with the long waits and poor service. read more

I've genuinely never been so uncomfortable at a restaurant in my life. When you walk in instead of the usual pleasant, "welcome to firehouse" that you get at other locations I was started at in silence as I walked to the register. I ordered a veggie sub, no mayo, add jalapeños. Apparently this was a complicated order for Cassie. The sub is advertised as a hot sub with sautéed peepers and onions. Along with provolone, cheddar, and Montgomery jack cheese. When I received it my sandwich was not warmed, there was mayonnaise, no jalapeños, and the skimpiest amount of vegetables I've ever seen on a sandwich. When I tried showing her how the sandwich is advertised on the app she began arguing with me that she's "never made it that way". If she was incorrectly trained that's one thing but the attitude and way she threw the sandwich down and yelled for the cashier when I asked for a refund (because at this point I was uncomfortable and just wanted fo go) was uncalled for. As someone who works in the food service industry I just can't get over this incident and it's sadly put a stain on the firehouse brand for me. read more

Been awhile since I was here but noticed their inspection score was an 80 or B since June 2018??? States food not served at the proper temperature... Beware... The 2 ladies never bothered to even say Thank You which is just "customary" at most places... Good Luck enjoying your sub from this place... read more

I had an issue with my delivery, so I called to get it fixed or refunded & they(worker & manager) were SO rude

I love Firehouse Subs, but this location needs new management. No food environment should operate in such filthy conditions. The health score should probably be worse than the "B" rating that hangs on the wall. Under the drink machine is caked-up floor crud, dropped drink lids, and trash build up from who knows when. The floors look like they haven't been swept in a week, and the trash cans were due for some TLC a while ago. Inside the cooler containing water bottles is also dirty, and the counter it sits on is even worse. Stocking boxes left out in the middle of the restaurant, keep guests from finding room to dine, and the chips were in desperate need of restocking. If the dining area is this disturbing, I can only imagine what the kitchen area looks like. It starts with leadership, and someone isn't very good at basic housekeeping! I hope they can turn this around!! read more

Horrible service, I understand this is not fast food but, waited 10 minutes to order, took the money then had to wait 30 minutes to get my sandwich. And for the owner I'm here Wednesday may 6th been here since 635 it's now 7:13 and no food. No ice to. If you can't hire people that want to do a good job and in a timely manner... then just shut the doors. At this rate it's absolutely amazing this place is still open. I will not be returning and I hope people read this review and DONT take their chances. read more

I went to get a couple subs around 7:30pm one night and the staff acted as if they were clocked out and closed. I was at a loss of words when the cashier was more interested texting than taking my order. This place was great the first few years and has fallen off a cliff recently. The last couple times they were out of pickles and I guess too lazy to make tea. I don't know how they managed to get a black curly hair in the middle of my sub where they cut in half, but they did. read more

I agree with another poster - Publix does make the best subs. However, Publix is not a restaurant, and you can't sit down and eat your fresh sub inside Publix. I know. I tried. They weren't happy about it... LOL Anyway, Firehouse Subs is by far the best sub place in Winder. Firehouse's worst sandwich is still about a million times better than a sub from Subway. If you want a good sandwich, this is the place to go. The prices are a little steep, but they're not much more expensive than Subway. Given the quality difference, Firehouse is definitely worth the price. My favorite? The corned beef sub. It's just awesome. All of Firehouse's sandwiches come with fresh pickles, which is also a plus in my book. I also like the variety in fountain drinks. read more

Every time I come to this location there's always something wrong. They've been "out of bread" on more than one occasion. Last time, they couldn't get a simple order correct to save their lives. This time the Coke Freestyle machine was practically empty - half of the soda options were out. After dispensing something, it turned out flat (no carbonation) so we tried a different one. It too was flat. When we asked, we were told "Yeah, it's been that way all day." To which our reply was "Well, if you knew that, why wouldn't you think to tell us that when you sold us a drink!?" Ridiculous! I'm done with this location. The last three times I've been, there's always been something wrong. I'm done with this location. I will not be back. read more

The subs are fine, but on the pricey side. For the same money, I would go to Publix or save a buck and go to Subway.

Went in Saturday at lunch service was great food was great love this place friendly staff. Smile on everybody face I loved it

I tried for the first time today. The service was awesome. Everyone was friendly and helpful. They made the experience great. The food was terrific. I now have a new favorite place to eat. Great job! read more

Great food great staff!!! Yum yum walked in and the staff was so polite and happy. The food was fresh and good.

Dirty. Unfriendly staff. Takes forever to get your food. Staff couldn't even figure out how to switch out drinks on machine.

The first time I visited this location I came 10 minutes before they closed. I didn't realize it was so late, regardless, I was told that they had already turned the steamers off and couldn't serve me... Why are you open if you're not serving guests? Coming from someone who has managed restaurants, that has always been a rule. If you're open, serve the guest. read more

Tried this place twice in the last two weeks. Excellent subs. Loved the brisket with Sweet Baby Rays sauce, the Turkey Bacon Cheddar and the Super club. read more

If I could give it zero stars I would. The restaurant in general was not very clean. The people behind the counter do not seem to know what they are doing. I've been sitting here for 15-20 minutes waiting on a sandwich and the people who were here just got their food. I love the sandwiches but the service has really gone down hill over the last couple of months. read more

Hope they don't get your order wrong, because if you take it back the girl at the counter will just roll her eyes and mumble to herself. The worst customer service I have ever experienced. I got past the nasty drink dispenser but the attitude I got from the employee was all it took for me to realize that this place will never make another dollar off of me. HORRIABLE!! read more

I have came here numerous times before with family members. The service is awesome, and the people are friendly. We have come here so often that we have even made friends with some of the employees because they're so funny. read more