The customer service was terrible to the extent I walked out before ordering!!! I walked in on 4/28/26 at about 5:30 pm. Not only was I not greeted when I entered (the server was right next to the door), she proceeded to ignore me again by walking past me without saying a word. When I asked to speak to the manager, she replied she was the manager! I proceeded to tell her that I am leaving because although I had every intention to buy a sub, her disrespect led to me walking away. NO EXCUSE for that type of POOR CUSTOMER SERVICE!!! read more

Title: Unsanitary Very disappointing experience. The restaurant was empty but disorganized--no ice, limited drinks, and a sticky drink area. My meatball sub came out barely warm, and when it was reheated, I saw the employee handle cleaning tasks, not change gloves, wipe her hands on her pants, and then touch my food again. I refused the sandwich and got a refund. This is a food safety concern--I won't be returning. read more

This place is filthy the coke machine is disgusting it's so dirty it's an indictment on the local health inspectors. Staff was nice and friendly. The French dip was cold and terrible this place should just close read more

Stopped by for lunch on a weekday afternoon, and it was pretty empty. When I ordered at the counter, employee was very friendly and welcoming. I ordered the hook and ladder sandwich by itself, and it was very filling and tasty. The vegetables for very fresh, and there was a good person of meat in the sandwich! There are so many options on the menu with a variety of protein choices, vegetables, sauces, etc. There are a lot of tables back, and said 2 to 4 people comfortably, and you can also move the tables to accommodate larger groups. Lots of natural light because of the tall windows. read more

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Went in for my T-Mobile tuesday bogo deal. When I got in I asked how to redeem it and they told me they ended it yesterday but on the T-Mobile app it says it ends Jan. 12, 2026 @11:59 pm. I let them know this then asked them about why they ended it and said the GM has the authority to not adhere to the deals. Plus the toasters broken. All of the staff in the inside looked very unprofessional. One looked like he just crawled out of bed and th other looked like they do drugs. Was really looking forward to eating a sub from here but this place has really gone down hill. Ambiance is terrible due to the workers. If I could give this location 0 stars i definitely would. Will not be returning in the future. read more

Firehouse Subs - T-Mobile deal for bogo - Sandwiches Near Me - Webster, Texas

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Oof. This was my first time trying at Firehouse subs and simultaneously my last. I ordered a 9" Club on a Sub, No Mayo, sub. Cheddar, add jalapeño and caramelized onions. I received a Club on a Sub drenched in mayo, no bacon, no caramelized onions. Returned and they remade it this time drenched in deli mustard, no bacon , 2 jalapeños, brown lettuce on weirdly undercooked and somehow stale tasting bread. For $9.00 I'd at least expect the basic ingredients listed on this sandwich to be present. It tasted like sadness and discontent, 2 bites and its in the trash. read more

It's been a few years since I've been to my "favorite" Firehouse Subs location. This visit, though, was less than impressive. I have ordered my food online 20 minutes in advance. By the time I showed up, I had to wait another 15 to 20 minutes for my order. Plus, it was a long line, just waiting to order. The 1st thing I ordered was The New York Steamer, which is my favorite sandwich from Firehouse Subs. This time around, my corned beef was tough, almost like shoe leather, my wheat bread soft, on the verge of being tough. I was sad by the time I took my 1st bite. The 2nd thing I ordered was the Smokehouse Beef and Cheddar, and it was the same result as my New York Steamer. The beef was tough, and the bread was on the verge of being tough. The service could've been better, no "Hello, welcome to Firehouse Subs." When I didn't hear that, something felt off. I found out that everyone was either waiting to order or waiting on food. They were fixing a huge order for a person who ordered at the last minute. There was an apology hoping that the food was worth the wait. Sadly, it wasn't. As much as it saddens me, I won't be returning to this location for a while until things change. read more

The food is very good here but it's a little pricey. I'm guessing part of the pricing is going for the firefighters support so that's understandable. One of my favorites is the "hero" read more

glad to see this location is back open! we love firehouse. Good food and quick service

Both sandwiches ready in under 10 minutes, hot and delicious. Very clean and nicely decorated place, drove 30 minutes to this location because the one in Pearland sucks. Definitely worth it, will be returning. read more

Firehouse Subs - Firehouse Meatball Combo / Hook & Ladder Combo - Sandwiches Near Me - Webster, Texas

The food is always good but that little old lady today was so rude to every in the store. Us other patrons, other employees and even called fire house subs the stupidest o pant ever. She really didn't want to work there and a few people walked out becuse of her read more

Blah this place made my stomach hurt BAD! I am not sure what they are doing but I for sure believe I got food poising and will not be returning here. I was grabbing a quick bite to eat after meeting with a client but this was not a good choice. Steer clear folks. read more

Firehouse Subs - Turkey Bacon Ranch, sans the bacon - Sandwiches Near Me - Webster, Texas

I love to eat at firehouse, and decided to bring my family that has never ate here. The lady currently working on Sunday at the Bay Area location is very rude. We ordered a firehouse meatball sub and she shook her head as if we could not order one. When we asked why no she complained about already having to make like 20 of them throughout the day. She rolled her eyes when I asked her if she could fix our receipt due to kids eating for free on Sunday. She also did not inform us, we had to read a sign that said kids under 12 eat free. read more

Too focused on online orders. I walked in, after waiting for several minutes was told it would be 5 minutes before someone could even take my order. Pretty garbage service, so I left. Also, still no hot sauces. Super disappointing. read more

Place is disgusting. Employees were rude and yelling at other co workers. If that wasn't bad enough they were blasting explicit rap music while toddlers were in the building. Also every to go box had some kind sauce on them and flies flying around them. WILL NOT BE BACK EVER. Totally ruined my firehouse subs experience. read more

I LOVE firehouse and come often, but this is the worst firehouse I've ever been to. Tried calling first to place an order but no answer. Showed up and Came in to a store full of people waiting on their sandwiches. Not a single person had food in front of them. Three people working behind the counter. Two of them could care less about their job or the customers and had terrible attitudes moving slow as molasses and busy talking instead of working. The other lady there looked like she was 20 years past retirement and about to check out. None of them seemed like they knew what they were doing. Stood at the register for 10 min waiting to have my order taken then just left. Unacceptable firehouse, you need to come fire everybody and start over. read more

This has got to be the worst Firehouse I've ever been to! From the very beginning, the guy who took our order had a bad attitude and could not get our order right. We ordered the steak and cheese subs and while waiting for our order, I went to the bathroom to wash my hands and the soap dispenser wasn't working and the sink and toilet looked like they haven't been cleaned in a long time, absolutely disgusting! Once the order was ready, as soon as we received our subs, the meat coming out from the side looked off, it appeared old. I took the first bite and knew right there and then how bad the quality of the meat was, it tasted bad!!! We should've trusted our gut when we saw how off the place was, also the place had no customers when we came in and it was already noon!! We were extremely disappointed for losing $30!! read more

Completely disappointed with my sandwich today. I usually love fire house but they threw my sandwich together. I got the club on the sub No tomato There was no bacon on my sandwich. She didn't even toast the sandwich. And there were tomato's. After eating the sandwich i now feel sick. If anyone can reach out to me regarding this I'd appreciate it. read more

Had lunch there today. Jasei and Matthew made the most awesome sandwiches. And they kept calm and cool and worked as a team to take care of inside customers as well as the 2 HUGE orders that came in online !!! read more

drove miles to get to this location got here at 8:16 PM and the app and online shows that they close at 9 PM and they are absolutely closed very inconvenient read more

Firehouse Subs - Sandwiches Near Me - Webster, Texas

The business is closed. Do not order or pay online. They'll take your money and not return it. I will be filling a police report for theft. This happened on 8/13/2024 at the bay area location. read more

It seems to me they are overwhelmed and can't keep up with orders. I got tired of waiting for somebody to take my order and decided to eat somewhere else. read more

I have eaten at several Firehouse locations across the southeast, this was the worst sandwich I have ever received. The bread wasn't done, the sandwich was soggy. It had little flakes of lettuce throughout the sandwich even though I didn't have lettuce on my sandwich. Everything felt dirty, they didn't have ice. I eat at firehouse a lot because normally it feels like a quality sandwich and a clean atmosphere.This place has made me question that now. Oh and they forgot my pickle, which is always an added bonus. read more

There was a piece of coil in my food. I got it in the first bite of my sandwich. I was choking. The piece of coil was stuck across my throat. TMI but I had to stick my finger down there to take it out. Called the manager and she said that all they could do was either make me a new one or give me credit. Why would I want to go back there??? read more

Firehouse Subs - Piece - Sandwiches Near Me - Webster, Texas

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I never write reviews but me and my dad both ordered the meatball subs and we BOTH had hard meatballs that we're old and we're like chewing rocks, don't waist your time or money here. read more

Firehouse Subs - Sandwiches Near Me - Webster, Texas

Horrible customer service. Waited about 15 mins for our food. Out of sweet tea and unsweet tea. Workers were talking loudly and even sweating while guest were waiting on their food. Do not recommend. Go to Chipotle next door. read more

If you're in a rush to grab something during your lunch break then look else where. Extremely slow and understaffed. Sandwich was still good, just took forever. read more

The service was SLOW. The manager was there by herself because an employee had not shown for work but even after other employees showed up, the service was still slow. The food did not taste as good as other Firehouse locations. read more

The meat was less than half of the displaced picture. Waste of money. I think they want to save the ingredients or something.

I like Firehouse Subs. I was looking forward to eating there, but today when We came in, a young man was taking someone's order. His manager yelled at him to stop taking orders and get over there to help her and another employee make a large to go order. None of the three employees acknowledged us and just proceeded to make the to go order. The customer in front of us left after about 10 minutes, 2 other customers came in and then left. We finally left after almost 30 minutes. With 3 employees it seems that two of them could work on the to go order while the other one works on in store customers, but apparently they don't need the business? read more

The new pepperoni pizza meatball sub sandwich is top notch delicious. I really enjoyed it. I also picked up the turkey bacon ranch sub. I asked for no onions. Add olives and pepper. It clearly says it on the receipt. I received the sandwich full of onions and no olives or pepper. Now I know it's not a big deal, but if they offer a section on a the mobile app where you can make changes, the staff should be able to accommodate. Once I picked the onions off the sandwich and added pepper it was great. read more

Decent food, pretty delicious subs. A bit pricey though for how much they give you. Takes a while to get your food after order. Like all other firehouse subs, half their hot sauces were empty. Meatball sub is awesome though, would recommend that if you aren't worried about the cals. Nice friendly people at this one. One thing I would recommend to the owner is more space in between tables/seats. There are some placements that basically make it impossible for every seat to be sat. Too cramped read more

Haven't tasted my sub yet but what I can say is the old lady is rude as hell. The tv is extremely loud so you can't even hear what they are asking you. Nobody greeted us when we walked in and she didn't even say anything to us as we walked to the register and had an attitude when we ordered. She also called someone stupid because of a sub they ordered (it didn't sound good to her). Overall a weird place. If you hate your job that much then quit and go somewhere else. Also took over 15 minutes to them to make 3 subs. read more

Rude customer service. They respond to your questions with "mmhhh hmm." Took 27 mins to make 2 sandwiches. Walked away without handing receipt and were arguing on who is to do what amongst each other. read more

Just don't even do it. I waited for over 40 minutes for a sandwich that I ordered online!!!!!! The manager was arguing with the other employee and the other employee that was working was just in shock with everything going on. DONT WASTE YOUR MONEY HERE! read more

Tried Firehouse Subs for the first time and this will be the last time. I placed the order online which was ready and waiting for us when we arrived. My partner ordered a small and it was small. The bread for my sandwich was old and stale. The roast beef had no flavor and was very dry. The onions had a twangy flavor with light green and brown lettuce. In short, the sandwich was awful. Customers have only 2 choices of bread: white and whole wheat. Subway has nothing to fear as Subway's sandwiches in my opinion are much better and a better value. UPDATE! There was a hair on my partner's pickle in the wrapper which she did not notice until jer last bite! Gross!!! read more

Having never eaten at a Firehouse subs myself, wife and 88 year old mother decided to give it a try. We arrived about 11:15 and were greeted when we came in. The positive experience would end there. We told the older gentleman making subs that this was our first time eating at a Firehouse sub. After waiting about 5 minutes just standing at the register the young kid ask us what we would like. After ordering my wife saw a card about the rewards program and we ask him about it and how it works. He did not have a clue so he ask the guy making the sandwiches and he told us it was an app you went thru. I showed him that I had a flip phone (yes go ahead and laugh) and then he did not know and ask someone in the back. They did not know and ask another person and they said just go online and MAYBE it would tell you. Drop the ball number one. As I was waiting and waiting and waiting for our subs to be made the older gentleman had to keep going from making subs to working the register. I was just standing there reading the menu and saw the older man keep his gloves on and handle money, credit cards, scratch his head and then proceed to start making our subs without changing them. DISGUTING,DISGUSTING,DISGUTING. Drop the ball number two. I went to the register and after standing there right in front of this middle aged women for about two minutes she finally acknowledged me and ask me what I wanted to order. I told her I had already ordered and that I wanted my money back and that I wanted to leave. She rudely told her coworkers to stop the order. She then proceeded to give me my cash back. SHE NEVER ONCE ASK ME WHY I WANTED MY MONEY BACK OR IF SOMETHING WAS WRONG AR IF WHE COULD HELP IN ANY WAY. That was just Unbelievable to me !!! Drop the ball number three. We left and went outside and I called the customer service line and reported this and never received a call back. Drop the ball number four. We will NEVER step foot in this Firehouse subs again and hope that everybody reading this knows how we were treated and how FILTHY this place is in regards to food handling. If I were the franchise owner of this place I would first off train my employees on food handling practices, how the rewards work and customer service handling a customer that wants there money back and not asking. I would also add that the person who owns it would actually give a crap and call back a complaint because I left my phone number and my email address. Firehouse lost a customer for life and hopefully many others after they read this review. Please don't respond back to this and say that you would like to know more or blah, blah, blah because you have all needed information to already do something about it. Bye bye forever Firehouse subs and kiss my --- . read more

This location is rough. Firehouse used to be fairly nice for fast food but it seems every location I visit is going downhill. The sweet tea was broken. Unsweetened was empty. Huge puddle around drink machine with hundreds of rags just piled on it. Food took 15 minutes. Maybe keep looking if you're hungry. Oh and they play Fox News on full volume lol read more

Waiting 10 minutes even after placing order 30 minutes before hand. Horrible service but food is alright.

Bad, slow service.... Made two sandwiches wrong and placed the blame on the customer, employee on the food line was clearly sick and coughing... will never be coming back read more