Definitely better under the new management. Food was good and employees were nice. Manager was checking in on everything

This location is TRASH, so was the one on Victory. I can see why they're closing this chain at a rapid place. What would it take to fix an order that you guys messed up on? The customer service is that equivalent to someone who just started their first job and probably averages a D is school. Most of my toppings were on one side of the bread, it was over heated clearly because the meat shriveled up. But that isn't even the kicker. I called and managers are in the background talking instead of getting on the phone. The flamboyant boy in the background (once the woman told him what I said about my order) was like, "uh uh.. no it wasn't" like he just remembered the order by heart but I also never told them what it was. I never eat here so it's not a loss. read more

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For dinner I ran down the road about a mile on Rt17 South to Firehouse Subs. I purchased a Medium Sz Hook & Ladder Sub which is Turkey & Ham w light mayo lettuce onions & tomato on white roll to share with Tony Vanoy I only ate the meat and cheese off mine plus the dill pickle wedge. The bread is too high in carbs and calories for me. Tony loved his half! Definitely recommend and be sure to do their rewards! Get your points read more

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I was in town for work and really wanted a sub. It took me three days to get it because the doors were locked at 8pm despite the front door saying they were open until 9:30. When I pulled on the door the employees just looked at me and went back to socializing. On the third day when I finally got there for lunch, I should have just left. The store was dirty, the employees were dressed in filthy street clothes, only one was wearing a firehouse logo, and they were moving at the speed of smell. They were laughing and joking with each other making it very clear I was an annoyance. If I were to guess, this is a very under performing store thanks to lazy employees and completely absent management. read more

Under new management and they have definitely changed and set the bar very high food quality is excellent stores are very clean and the customer service is on point read more

Stood in line for 10 minutes at this restaurant, only to be told while still inline that they are not taking any more orders. They're too busy will not return to this place will not have my business by another sandwich from this place again. read more

Just had my first firehouse sub and I'm impressed!! We were wondering what we'd have for dinner and wanted subs but didn't want to drive our far- firehouse is just down the road so we decided to give them a try. We used their app to order and our sandwiches were ready promptly. My sandwich was a BYO ham & cheese with several veggies. The ham was yummy and they toasted my sandwich to perfection. My sub was $9 and it was the PERFECT size! The employees were busy cleaning when we walked in. Final verdict: Simply based on my experience today I would recommend them. Everything tasted fresh. The value for your dollar was perfect. Their pickles are also a nice addition. Can't wait to try them again :) read more

The manager was cussing at employees and customers and playing rap music with vulgar language so loud you could barely hear yourself think

They suck. They close at 9: 30, yet the door is locked at 8:15. W.T.F. Sorry excuse for a sub place,also employees are rude. Would not recommend this place to anyone. read more

All I can say is if you want good food good service and a comfortable friendly environment come to the firehouse. Shaquille took my order he's great. Made me feel like he cared and he takes pride in taking care of his customers. You can tell read more

Rude manager when confronted with special offer that Firehouse sent me on my Firehouse sub app. Very condescending and totally unprofessional. Won't be back. read more

Surprisingly the big back dude with glasses making the sandwiches doesn't even know what is on the menu. Went in and ordered their new captains club and half of the ingredients are missing, on top of that he put the sandwich in sideways for whatever lazy pathetic reason so it was just a mess to attempt to eat. No wonder this new location has less than 2 stars, don't go to this location the staff is beyond incompetent. read more

Really appreciate the crew here at this location. Always kind individuals, prompt service and my order is always right. There is nothing bad i can say about this place! Clean as well, even after a rush of people. Great service! read more

Worst firehouse in Savannah! Staff was rude. They were out of many ingredient. I won't be coming back!

Horrible. Just left. I walked in and no one said a thing. Ok that's fine but I was just standing there waiting to get a to go order. I finally walked to the front register and the young lady with the pink and black jacket on looked dead in my face so I said hello. She said nothing and kept working...the young lady with the blonde hair never looked up. So I'm just standing and finally the young lady with the pink and black jacket asked what did I want to get...I said my food that's to go. If you're mad...don't take that out on me. And to seal the deal the food was horrible. This is the worst Firehouse I've ever been to seriously. read more

This place has the WORST CUSTOMER SERVICE EVER ! First of all they close at 9:00pm and the door was LOCKED at 8:30pm. I proceeded to knock and they cashier just stood there and looked at me. On top of all that, the employees ducked and hid like I couldn't see them. This is the 4th time this has happened. I drive over 30 minutes to get there to be treated like trash and like I'm bothering them. I am not recommending this business to my job for any company events and I will email our other locations and warn them not to come here and waste money ! read more

Just left this place. Not busy at all. A couple of workers just sitting down on their phones. Cashier eyes all weak and watery like he was high on something. Drink machine very nasty where different soda syrup had splashed all over machine, like it had not been cleaned in days. Floor Filthy. No napkins in holder. No large lids for drinks. Had to go to cashier to ask for lids. I asked him was a manager on duty . He replied that she was there behind the counter. His was hard to believe as filthy as this place was. Place was just too dirty for workers to just be sitting around on their phones and a manager on duty Ordered Club on a Sub because description of this sandwich included bacon. Received order, no bacon. employees argue that the sandwich does not come with bacon. After telling her to read the description. The excuse was, "well I made a mistake," in a vey rude sarcastic tone. They got upset because i stood and watched them make my sandwich. They told me that I didn't have to stand there to move to the end of the counter. I told them that I needed to watch what they were doing because of their very nasty attitudes. Because I stood there, there was back and forth about getting my order right. Will definitely not go to this location again!!!! read more

Just order food online on through the yelp app it prompted me to which I proceeded to pay for my order get to the store and they say they didn't receive my order so had to repay for the same order I placed. Even though on here it has the correct store address and phone numbe read more

Firehouse Subs - Fast Food Near Me - Savannah, Georgia

The salads are ok and my husband likes the subs. Staff don't really speak, and the tables and floor were dirty.

The subs we ordered were absolutely disgusting; ingredients were old and tasteless, sloppily put together and the bread was super stale. Will never order from here again. Wouldn't be surprised if we got food poisoning. read more

Called in our order ahead of time, on a Tuesday, well after the lunch crowd left. I came in and stood behind another patron waiting patiently as everyone came and left. The employees continuously ignored me until a good 10 minutes of awkwardly standing there I asked the gentle to please help me... twice. "The order is on the other side of the room and You can go over there." Okay , they gave me a 1 six inch sub and 2 hooks and ladders not 3 hooks and ladders. Poor service all the way around. read more

Extremely rude staff. Argued with me about sub order in the middle of restaurant. Continued to harp about order the entire time I was eating. Will not ever return to this chain. read more

The experience at this Firehouse was overall bad. We paid for 4 small fountain drinks (which were $2.19 each) the only selections that were available was water and power aid. They let everyone pay for a fountain drink knowing that they didn't have anything. Food was not to desired temperature. When we were ready to leave we had to leave our drinks on the table because the 2 trash cans were completely full nothing else could fit in there. read more

First timer. Ordered a steak and cheese sandwich inside the place and also ate inside. The sandwich was lukewarm at best. I didn't finish eating it. I will not be back to any firehouse sub. I got I'll later, probably because the meat was not at a proper temperature. read more

Went twice in 3 days. Brutally slow. Ordered online for the 2nd visit. Waited over 30 minutes after the order was scheduled to be ready. Only saw 2 sandwiches picked up with at least 10 to 12 people waiting. One customer came in 15 minutes after we arrived, ordered and received his order before ours. Received our order missing a sandwich. All the employees moved liked zombies and barely spoke to each other or customers. read more