Sandwiches always made fresh and hot to order. Service here is not friendly but they always get our order right so we're happy with that. The inside of this location is much cleaner at this location than the other location in South Sarasota. read more

Firehouse Subs - The Engineer Sandwich - Fast Food Near Me - Sarasota, Florida

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The staff here is very courteous, I was greeted as soon as I the door and I had plans of making my order to go. The warm welcome change that and I decided to stay and enjoy the best sandwich in the world "SMOKEHOUSE BEEF AND CHEDDAR BRISKET" read more

Always a good choice I arrived 15 minutes before closing and with few other customers I suspect they were finishing up for the day. There was only one person out front and I only saw one other person pop in and out with the ice tea dispenser. No "Welcome to Firehouse" greeting this time but I was still welcomed. Once the one person finished up with another customer it was my turn and I ordered their Hook & Ladder sandwich "fully involved", a delicious toasted ham and turkey sub with cheese, veggies and with both mustard and mayo. This is what I regularly get at a Firehouse closer to where I live and the sandwich I got at this Fruitville location was just as good. I could say this sandwich was even better, my wife wasn't around to cut off a piece for herself. read more

Firehouse Subs - Hook & Ladder - Fast Food Near Me - Sarasota, Florida

The veggie sandwich was amazing. Place is very clean with a nice ambiance. Service was quick. Would definitely go again.

I never leave reviews unless really bad or really good. I'm 40 min away from this store. Went in on way home. Ordered 3 simple Sandwiches. ALL wrong. I came back with not one ingredient on the sandwiches I ordered. Three all three out. When I called to get refund he said he asked the worker (whom speaks not good English) and she said she asked me twice to confirm and that was a lie. 40$ no No refund. read more

Wow! That was a horrible experience. I have been going to Firehouse since living In Jacksonville 25 plus years ago. We walked in and they were mopping the floor 30 minutes before closing. We felt like we were bothering the staff. We were told we had to take out. Which is what we planned to do. The credit card machine was not working correctly. Our sandwiches were started. The person mopping left that task and started making out sandwiches. He did not change the gloves he was mopping with while he made our sandwiches. At this point we felt so uncomfortable we didn't say anything. We got the sandwiches, walked out into the plaza and threw them out. Sorry guys. Not impressed. Not what the original firefighters in Jacksonville were looking for with service when this all started Thinking you have lost a couple of long time customers and fans. read more

Great service! Good was fantastic and always fresh! Would recommend coming in and getting lunch!

Firehouse is alway great! Tried the chicken Cajun today and it has the perfect amount of heat!

Great Food and Great Customer Service and the staff are friendly and fast pace with their sandwiches

Stopped in for lunch from work and had some great Pepperoni pizza meatball subs the food was delicious and the pricing was amazingly cheap

Firehouse subs are simply the best out of all of the chain sub shops. The quality of the bread and meat is a cut above the rest. I don't have a Firehouse subs near where I live, so I seek them out when I travel. The one in Fruitville did not disappoint. The store is clean and food was great. Highly recommend. read more

Walked in at 11am. Three orders ahead of me. Three people working. They had the same guy work the cash register and make the sandwiches. The other two were just standing there. This is the second time I've come in here and this has happened. Just awful customer service. Sandwiches were thrown together with no care. Won't be back at this location. read more

Great service and cleanly location! Convenient location off the exit. I go here for lunch once a week. Friendly staff and always make the orders correctly. read more

Great subs but too pricy. Meatball is fantastic and the hook and ladder is VERY tasty but you will pay for it. Not my favorite place but in my top 5. read more

I would recommend staying away from this location if you have celiac disease or are gluten free. Yes, the do offer gluten free bread however what the staff doesn't tell you when you order is they use the same spread all the condiments using the same utensil for gluten and non gluten bread. Then the staff who is in earshot says they hate people who order Gluten free that most time they are making it up. Definitely better quality gluten free options in the area. read more

Nah. I'm a usual at Jersey Mikes and other sub shops back in my home state. Roommate convinced me to try this spot. Not impressed at all. Walked in and the place was full of smoke and a bad smell from what I assume was burnt bacon. An employee was in a weird standoff-ish situation with a customer and basically scolding him. Waited in line for a while even though there was only 1 person ahead. Ordered my sandwich. Price is on par with other sub shops. Then we waited. And waited. And waited. Roughly 15-20 minutes passed. Much too long to wait for a sub. There was prob 4-5 employees behind the counter too. Not sure what takes them so long. Finally the sandwich came. We took it home and ate. They had asked if I wanted a pickle to which I replied yes. It's essential for a good sun for me. They gave me no pickle. First negative. Tried me sandwich. No. The bread was dry and not tasty. The meat was not tasty either. And no pickle. I instantly regretted the lost money and wasted time. I tried a pack of some hot sauce they have too, threw it out. No good. Save you money and your time and go elsewhere. read more

I love Firehouse so much. I really do. It's my first choice for a sandwich. So when I moved offices to a location close to this shop I was super excited - Firehouse right across the street! But my first visit was a disappointment. I know that Firehouse is not always fast, due to the nature of how their sandwiches are made, so I ordered ahead online. I ordered at 12:06, it said it would be ready at 12:18. So I roll in at 12:20, and it's not ready which is fine - they're busy. 12:30. Still not ready. 12:35 - it's ready! I haul back to my car because now I'm a little pressed for time, pop open the box and...my turkey sandwich is actually ham. I go back inside, they apologize, and remake the sandwich. 12:50, ready with the right sandwich. I feel bad...I really love Firehouse and I know these folks are working hard right at lunchtime. But I feel like 45 minutes is a little excessive to get an accurate order. I'm willing to give it another try, since it's so close...but it would be really sad if this was the norm for this location because I would for sure have been a regular lunch customer! read more

The Fruitville restaurant is the worst location ever! Took over 30 minutes to get our food and that was after 6 other customers that got there after us got theirs. For whatever reason they didn't have our ticket. We had to say something and what made matters worse is that we didn't even get an apology! I will never visit this location ever again. Worst service ever! read more

Arrived 5 minutes before closing and was told they already shut their steamers down and couldn't serve me.

I have eaten here at least 12 times and I have never had a bad meal. Their products are always fresh and were always consistent. The staff is friendly and their tables were always clean when I ate there. Bottom Line: It's a good, fast food joint. I think you will appreciate that also. read more

The dirtiest Firehouse location I've ever been too from the tables, soda fountain area and bathroom!

Always our go-to lunch place. I always get the smokehouse beef and cheddar brisket. My husband tried the new Smokin triple stack and says it's pretty good. He would order it again. Management is great. Have never had any problems here. read more

This staff is always so friendly when I come in. I'm THRILLED they have the gluten free roll. I couldn't eat here for awhile when I found out I had to be gluten free. Now I come back often! Thanks!! read more

Worst customer service ever!!! Short staffed, and then the owners show up and start yelling at the staff instead of making the orders. They complained they had to drive all the way from Tampa. After waiting 45 mins for 4 sandwiches and they didn't even start, we asked for our money back. The owners started giving an attitude. Didn't apologize for the inconvenience or anything. This place is a joke. read more

subs always awesome. able to get in and out pretty quick . Appreciate the food and efficiency

I've been going to this firehouse location for years. But I feel it's important to note just how much better the service and food has been since Yashica jones started working at this store. She's always happy, smiling and makes sure your order is correct, everytime! I've watched her while training others, she is kind and understanding while expecting nothing but the best, and she gets it. Thank you firehouse for hiring her, she is a huge assets to your store, company and brand! A very satisfied customer, Peter C. read more

Liked the Veggie Sub. The bread was really good

The firehouse subs on fruitville such an amazing, clean place to eat. But the reason it's so amazing it's because of the awesome people who work here ran by the best management crew I've ever known. Their customers always come first and they constantly go above and beyond to make sure the customers have a great dining experience. Their food is always fresh and stocked so everything is always available. They give warm welcoming greetings as you enter. You almost feel at home when you're here. They workers all work together to make sure you receive your food in a timely manner and your order is always right. I love coming here especially with my kids. It's a family friendly environment and i recommend this to everyone i know. This is the best firehouse in Sarasota- and the manager has the best shift leaders helping him run the store. And with that- is how you have an amazing restaurant. read more

Firehouse Subs - My favorite view when I'm here - Fast Food Near Me - Sarasota, Florida

This is my first time coming to firehouse subs. Ive been living in Florida for 4 years and never got to try until today. Im not very impressed. The steak and cheese has no flavor but mayonaise and mustard. Compared to what i use to have in Ohio called Penn Station. read more

Great service! Liz walked up to take my order and BOOM done! It was like she knew exactly what I wanted. All I had to do was pay. Amazing customer service from the entire staff. I am still taken aback at how well she handled it. True professionals all around. read more

Great subs, soup needs some lovin. Chicken and dumplings tastes like sink water, no flavor. Jamaican jerk turkey sandwich was 5/5

I love firehouse and love their food. I got the wrong bread then what was order and the opposite sandwich fixings. We were fire in line and they had two other customers already eating and we waited about 15 min. And now I've waited 15 more. I wasn't expecting them to make a huge deal about it but she replied "okay" no apology, nothing. Terrible customer service. Zero interaction with their customers. Did I mention holes in the ceiling leaking water into buckets on to the floor read more

Firehouse Subs - Fast Food Near Me - Sarasota, Florida

This firehouse subs' service was absolutely horrible. 2 sandwiches took them 20 minutes to make. they are not enforcing make wearing in their restaurant and the employees give rude stares. such a waste of money. read more

Dirty, Dirty, Dirty!!! The food is good but what has happened to this place? We come here all the time and the past 3 times it's been hard to find even 1 table that was clean. I had to go to the bathroom and dump a bunch of sanitizer on some napkins so I could clean the table. The workers just talk in a huddle and watch their customers clean the tables. Edit: we have since gone back and eaten here. A big improvement! Finally a clean restaurant and the food is still great! Way to go Fire house! You deserve a 5 star for stepping up!! We actually got some napkins with sanitizer on them and they were clean after rubbing the table down showing me the table was clean! We will come back. read more

Great entree and great service. Might not have always been service like although they were the day I was there. Melissa and crew give you a great meal with great service. read more

The cashier, China, was not pleasant at all. No hello, no eye contact, no thank you...nothing. Sub-par service. My co-workers and I often come here during our lunch break and we usually have a good experience. This person either needs to learn how to deliver good customer service or find employment that doesn't involve interaction people. read more

Food was great, however the Manager Chrystel was very rude when we walked in 10 minutes before the posted closing time. She turned away two police officers in uniform who walked in at 7:58 pm saying "We are closed, we close at 8". The two young men working were apologetic. I would have expected more from their management. Lead by example. read more

Firehouse is a step up from the Subway place but not much better. To me it's pricey-er than many sub shops for what you get and honestly, I enjoy a meatier sub from Publix or my local Kroger. read more

I used to love firehouse subs. I'm not so enamored anymore. We can still be friends, but the love just faded away. The service was solid and the place was clean. The sub was underwhelming. The roast beef was that grey roast beef that is chewy and tasteless. The turkey was on the sandwich, which is all I can say about that. Probably my last trip to a firehouse. read more

This location, at least in my experience seems to be "behind the curve" when it comes to friendliness and getting your order right. I went here a few days ago on a Saturday afternoon around 4 PM to get an Medium Italian Sub on Whole Wheat- no mayo. What I got was an Italian sub ON WHITE (which I am unable to eat due to dietary restrictions) WITH Mayo. The manager actually made my sub and confirmed my order, not once, but twice. Yet, I still got a sub that I could not eat and it ended up in the trash. Very disappointing PLUS every Firehouse Subs shop greets customers coming thru the door with, "Welcome to Firehouse Subs." Crickets when I and other customers walked thru the door. This location needs some work. I will take my business elsewhere where they actually listen to the customer's order and get that order correct. read more