We waited more than TWENTY MINUTES for 2 subs. There was only one group in front of us so it wasn't crowded. There were five people 'working' there but three of them were standing around not doing anything. read more

The restaurant seating areas and bathrooms were absolutely disgusting, no one is cleaning in this place. We ordered three simple sandwiches and it took more than 10 minutes of waiting to get any food. They had four people working and only one guy making sandwiches. Terrible experience. read more

Just spent 45 minutes in a non busy firehouse with 3 employees. 2 messing around and 1 slowly making sandwiches. No one in front of us. Absolutely ridiculous read more

The location was extremely dirty. The worker Hope was yelling and cursing at someone. After the altercation I tried to get food. She started taking her anger out on me after I asked her to stop sniffling over my food please. She called me a Ni**er. Told me that we were on government assistance and to get our cotton picking asses out. She profiled me for being black meanwhile I don't know her and i'm just visiting from NYC. She needs to get fired! I've heard about racism in the south, but to experience it like this with my child has me so shaken and scared. read more

Absolutely disgusting. No flavor, overpriced and bluntly- horrible. 1st time ordering from them. Last time I will ever order from them. Positively the worst sub sandwich I have ever eaten. read more

1. When we entered, all the staff was sitting at back tables. They did jump up when we came in. 2. The place was filthy. Tables were dirty. Bathroom was dirty. My feet stuck to the floor each step. Our table was covered in crumbs and trash from previous customer. 3. Food- My husband ordered a toasted sandwich but every bite, the bread was soggy. Not sure if it was from the lettuce or what but it gross. 4. Staff. Most of the staff was very nice, but when my husband picked up order from a girl and he said "Thank you" she just turned and walked away. Won't be back! read more

Now I understand why they have low reviews! Walked in no acknowledgement! I had an online order! There was more food on floor than on counter! Disgusted! My Mac and cheese ice cold! And I waited because it was a 7p pick up it was 652pm not a problem waiting! Knew it would be hot! Wrong. Dirty lobby! read more

Order was wrong. Sandwich was soggy. I expected more from Firehouse Subs. Ive never had a bad experience at any other location.

Came in at 2 pm, it was busy. Waited for over 10 minutes for them to take my order. After that, the shift leader told the staff not to take any more orders until they got caught up. They actually turned 8 customers away! read more

Amazing service and management! They were so nice and helpful when I place my order in Wrong location-they were fast, fresh and kind!! Thank you from bottom of my heart for turning it around!! It was soo delicious!!! read more

Firehouse Subs - Hooks and ladder - Sandwiches Near Me - Prattville, Alabama

Slowest firehouse in the history of firehouses. Waited 20 minutes for my sandwich and there was no one else in the place.

So stopped here on my way to Florida because I absolutely love Firehouse on ny road trips. However it was a very poor choice....... I ordered 3 sandwiches.... I waited 31 minutes for them. 31 minutes!!!!! The employees appeared wholly unconcerned with the delay. In all of my years eating at Firehouse I have never experienced something like this. And then they were not even right when I opened them in the car. Horrible read more

Used to love their sandwiches. Went recently. Awful service. If you have poor service you get poor food. Workers were more interested in talking to each other than to customers. Almost like it's a bother to take your order. Might go to a Firehouse Sub again. But not this one. Such a shame. read more

Several things from tonight's visit: -person behind the counter kept mentioned they were understaffed and were slow to acknowledge the customers waiting in line. 3 individuals left without even being able to place an order. -Second person left the store to go buy a vape at the store next door, while someone came in to get food. The above mentioned comment is one instance of "understaffed". -Open sign was turned off at 8:15 pm. Their hours state they close at 9:00 pm. The food was good, this more of a review for the customer service aspect. read more

This is the worst restaurant I've encountered in the last 40 years. We tried to order on their website, every time it rejected hi because it timed out due to their server. I restarted my phone, I tried a second phone, then I called them up on the phone. The woman that answered was the dumbest person I've ever spoken to. After their incompetence and just didn't care attitude, I just hung up the phone and went and ordered from a real restaurant. 30 min dealing with these losers. Stay away. read more

I have gone to this location three separate times and waited nearly 20 mins each time for them to make a single sandwich to go. Today, it took them so long that I didn't get to eat on my lunch break, I just took it back to work and put it in the fridge. I mentioned it to my coworkers and they said "oh yeah they're notorious for that, that's why we don't go there." read more

Today is Friday around 5:45 p.m. I tried for 25 minutes to call the Prattville location to place a Togo order and the phone stayed busy the entire time. They must have taken it off the hook. Very poor customer service. read more

Absolutely disgusting service. We waited at the counter for atleast 10 minutes while the lady kept walking by and laughing at her Apple Watch. Finally the lady making the sandwich told her to take our order. Instead of greating us she just stared us down. So finally we just say hi and start to order I tell her I want a meatball sub... she then stares me in my eyes for another 30 seconds before I finally say "do you need help?" Then she begins putting it into the system and then throws away our receipt and walks away. Then it takes another 20 minutes to get our food. Poor guy making the sandwiches was working as fast as he could while the other 2 ladies sat on their phones laughing and joking with eachother. Get a new staff or this place won't be lasting. read more

Seemingly run by completely checked-out, rude high school kids. Waited an insane amount of time while the employees laughed about being 45min behind on orders. No apologies offered at any point. Avoid. read more

The staff was very rude, ignoring us for a while before taking our order. Then, taking 15 minutes to prepare 2 sandwiches because they continued talking and ignoring us. This place blows. read more

The person who took my order was rude and didn't know the answer to any of my questions. The manager had to keep telling her to "get on the register" while she goofed off as customers were waiting to place their order. Took them almost 30 MINS to make my order. When I complained they just reached behind the counter and handed it to me. Apparently it had been sitting there for a while and they just forgot to call my name. No apology, nothing. Also, it was FILTHY behind the counter. Food pieces laying around everywhere and they were using dirty rags to wipe off the counter and their knives. Also, you can wear gloves all you want but if you use those same gloves to touch everything in the store (including trash), IT DOES NO GOOD!! read more

Stop in on our way home to Chicago. Clean restaurant, friendly team and service, sandwiches were quickly prepared and very good. Awesome workflow. read more

Super nice staff upon walking in! (Almost didn't come inside based on earlier guest experiences but just moved to area and looking for my staple go-to restaurants. This is the closest FH so decided to give it a shot. Glad I did .. very nice young ladies working tonight and my sandwich was just the way I like it! read more

Stopped in on the way to the beach. No words were spoken upon entering or upon walking up to the register. The place was quite dusty and unkempt. An employee rolled her eyes once more customers entered the restaurant. Sadly will not be stopping here again. Firehouse is normally a favorite of ours. read more

Good customer service. Very polite employees. The food was great. The wait was not bad at all. They managed to serve me two foot long subs in a short amount of time while being busy. The inside was clean as well. This was a good visit. read more

I feel bad for this franchise owner, seriously. Hands down the worst Firehouse Subs I've went to. So...Firehouse..you are famous for your greeting when a customer enters...crickets not a word from the crew working when any customer came in. Okay, placed my order and eventually got my food. Seemed liked they had some online orders rolling in so won't ding them on the wait time. Anyways, got my sandwich to-go and was sorely disappointed when I began eating it. The lack of meat was astounding and the amount of fat on what was on the sandwich left me eating about 40% of a LARGE sandwich. So...that covers the food. Lets talk about the crew..again, no greeting-bickering behind the counter between crew members- and just a very lackadaisical group. read more

Typically all of the Firehouse locations I've visited have been clean, staff is friendly etc... However this location was nasty from the time I walked up to the front of the building. First thing I noticed were cigarette butts everywhere, along with trash. The glass doors were disgusting, nasty, greasy prints all over them. When I walked to the counter, the girl taking orders was arguing with another co-worker and then decided she would take my order. The wait time wasn't too long, but when they gave me my order, the bag was also nasty, covered with grease from their hands, the box my sandwich was in was also disgusting. Will not come back here. read more

Me "do you have a high chair?" Employee "I don't know" Me "you don't know?" Employee "Why should I, look around" Wow. Me "don't the kids get fire hats for kids meals?" Employee stares blankly. No response and literally goes back to making sandwiches. Double Wow. Huge line and no one cares or even thinks of moving faster. Terrible job Firehouse. read more

Always clean and really good. The staff is friendly and some have been there for a good while. Most firehouse locations are the same(clean and good food),but the Cobb's ford location seems to be a step above. The parking is a nightmare due to the small tight parking lot,and the insufferable Starbucks is next door as well. When I say insufferable it's not politically motivated. I've never liked Starbucks coffee even before they showed their true colors and then folded to sjw's. I would never hold that against the quality of the food or the staff that works hard and does their job correctly. read more

Paid $20 for a sandwich and made it perfectly clear that I didn't want anything but meat and cheese on it. Not only did they not comprehend that, but they put mayo and mustard on both slices of bread. Don't go here if you want your order prepared correctly. Biggest waster of time and money. read more

we came in and no one was in here we waited 20 mins come to find out they are eating as they are making my food so nasty and unsanitary absolutely disappointed read more

I ordered a sandwich with toppings and condiments. I got a dry sandwich with no condiments and cut up tiny pieces of toppings which was nothing like the pictures which showed actual slices of cucumbers and bell peppers. No vinegar (which I ordered double of) and no mustard, and no salt & pepper. Like $6 for white bread a ONE piece of turkey, geez. Now I'm headed to Publix for a real sub read more

Firehouse Subs - a hand holding a sandwich - Sandwiches Near Me - Prattville, Alabama

Stopped to grab a quick sandwich while traveling. Shop was not busy, no one ahead of me to order my simple turkey sandwich. Waited 20minuets while the at least 6 employees bustled around working on an online order. Horrible customer service. Don't waste your time with this sandwich shop. read more

Food was fine but lack of management very apparent. Several teenage employees sitting around being lazy. Half of the tables were dirty, the numbers they give you for your orders left on multiple empty tables. Employees joking around flirting with each other and not even acknowledging customers in a professional manner. Unfortunately poor customer service isn't helping business. Clean house this is ridiculous. Fully capable employees sitting on chair behind register, rocking their hair and yawning while taking an order. Not impressed. read more

Sandwich was very tasty, just hope you're not in a hurry to eat. VERY slow service. Waited 25 minutes for my single sandwich to-go order. Likely understaffed, like everywhere else these days. read more

Fast, friendly and convenient to everything. I was staying here in Prattville for a family matter. I was able to put together a quick picnic for 5 in a matter of minutes and everyone loved the subs: meatball, Italian, the Hook and Ladder and the roast beef. For a fun day take your food about two miles up the road to Downtown Prattville and check out the Children's Place Park along the river. Great place for the kids to run around, feed the ducks and skip stones down by the river. read more

Stopped here while on a road trip. Very tasty subs and a great option to other standard fast food restaurants. Service is fast and menu has many different options. read more

My family tried Firehouse Sub for the second time this year. The service was quick and the staff was very pleasant. We usually order the veggie sub and I have to say that it is really good. I can actually taste the ingredients, unlike Subway. This will not be our last trip, but the second of many. read more

Honestly it was like walking into a funeral home. There was a seated couple enjoying their sandwiches when me and my 14 year old son entered the restaurant. No other customers in sight. There were three employees behind the counter. Not one of them acknowledged us when we entered nor when we stood for at least 2 minutes staring at the menu board. No "Can I help you?", "Did you have any questions?", nothing. Keep in mind we have never been to a Firehouse Subs outlet before. When we finally made our way over to the register to order two of the attendants just stared at us?? No welcome? May I take your order? Did you have any questions? Nothing. The female attendant and one of the males just stared at us for a solid 4-6 seconds before I finally said "You first...." to get them to say something which they did not. This was absurd as I am the paying customer?? I was so incensed I was not sure what to do. Finally knowing my son was really hungry I let him place an order to go. After this chilling experience I had no intention of spending a dime more in this place. I just wanted out. Leaving we made our way down to Smashburger in the same plaza where I ordered a burger. My son sat and opened his sandwich discovering it was so oversaturated with oils the sandwich was not edible. I had him take it back for a refund or a redo which they did. In the end for a first time visit it was very discouraging. It was hard to tell if the poor service was due to the fact I was not caucasian, they stink in the area of service, or they just don't like paying customers. Hard to tell. What I can tell you is I had a great service experience right down the way at Smashburger and it was very busy for a Saturday night. I wonder why. read more

Went in for a sandwich on Sunday. As I was waiting for my sandwich I watched in disgust as an employee took a quick break from making sandwiches to clean the trash can. She grabbed a disgustingly gross wash rag, even commenting on how gross it was, used it to clean the trash can. She rung out the dirty gross rag, put it down, and without changing her gloves immediately began making sandwiches. She literally pushed her now wet, trash covered, gloved hands in to the bread and began throwing on toppings. Politely asked for a refund where it turned out the employee in question must have been the manager, Jodee. They rudely refunded my money. Disgusting! read more