Well I like to consider myself a Firehouse expert:). Firehouse Subs is one of the very few fast food restaurants I ever visit. As for this particular location I've eaten here maybe 5-6 times over the last 3 years or so. Each time the meal and service has been no better than fair. But today wasn't that good at all. Now service wasn't and has never been an issue. The young man who took care of us did well and was very polite. Now let's talk about food and drinks: The self serve drink machine was a hot mess. So many flavors were not working. Not sure if it was the machine or that the drink cartridges were empty. But I mean at least a third of them. The wifey basically gave up on the machine and selected the sweet tea and she tells me it wasn't good at all. As for my sandwich I had the Smokehouse and I wasn't happy at all. The meat was very fatty and chewy. I bet that I took 25% off the sandwich and just threw it away. So disappointing. The wifey had the Hook & Ladder and she tells me it was fine and no problems. So not sure what else to say. I do hope this location fixes whatever issues they might be having. I'll give it a shot again next time I'm there but if another poor showing - I'll take my lunch to one of the other stores in the mall. Ps. I gave it a 3 star. But I will say if 2 1/2 star was a choice I would have selected that. read more

Fresh sub, hot and tasted great. Got the spicy Cajun chicken. Solid choice for me since I haven't been to a firehouse subs in years. Would definitely support this business over other fast food options there. read more

I go here often (at least 3 times per week) as this is close to my job and I love their soup. The resturaunt provides timely service but the tall gentleman that wears glasses (I assume he is the manager or owner), always seems to have an attitude. I often order online and order an extra pickle slice and I swear I can see the smoke coming off his head as he ALWAYS asks to see the receipt. They also often make my subs slightly incorrect (like cheese when I ask for no cheese or add peppers and they do not). Just small stuff, its clean and the food is often fresh. You can tell this is a franchise owned by a private entity---not like the normal Firehouse Sub shops I go to. read more

Last week while I was in town I decided to grab a sub and chips. It was pretty busy but I decided to order anyway. I can't remember the lady's name that took my order but she was very nice and friendly! I ordered the New York steamer with no mayo! One of my favorite subs to get. I decided to add black olives and green peppers. Food came out pretty quick even though it was really busy. The tasted great and came out exactly how I ordered it. Great staff and great food! I would eat here again. read more

My sub was fresh and tasty and made pretty fast. I was surprised I wasn't asked if I wanted anything added to my sub like lettuce, peppers, etc. but tasty nonetheless. A little pricy imo but I did enjoy it. I like the many flavors of chips and soda that are offered, too! The staff were nice and friendly, too! read more

Firehouse Subs - The New York Steamer Combo - Sandwiches Near Me - Norfolk, Virginia

Go to order at any firehouse sub-location: Medium engineer with chips and drink combo: The sandwich was cold but the mushrooms were hot, everything was fresh typical kid-sized chip bag The drink machine and floor surrounding it were sticky and they were out on unsweetened tea Tip: any sized drink in the combo is the same amount of money. Didn't get yelled at for getting a refill. Get one big cup and share it with your family. For 14.75 I think the value isn't so great compared to other food in the court. but if you're looking for 'healthy' or 'clean' options, sandwiches are here. Wish they has a more extensive salad menu. read more

Fast service but my sub was very poorly put together ... fell apart after my first bite which was a bummer because it was tuna so it was all over my hands. They have two pickles with the sandwich though which is always appreciated ! read more

This location is like every other Firehouse location I have been to. Nothing special about it. If you haven't had Firehouse... picture Subway and make it taste a little better. A sandwich is a sandwich. Their sandwiches are good though! They also give the option to add extra meat which my husband enjoys. I love the soda machine, but I was heartbroken when it was out of cherry syrup last time I was there. read more

Nothing spectacular about this fire house subs location. Its just like any other aside from the fact that depending on what time of day you go will determine how busy it is. Lunch time is generally a disaster. Subs a steamed and warm just like any other location. Yeah. Pretty uneventuful. read more

Its the NEX Food Court. The place is exclusive, that is, it's not exactly open to the public. This is one of the problems with not only FireHouse, but the rest of the eateries inside the NEX - There is not a lot of choices in this area and they have a captive audience. Little has changed in the last 10 years. The Food Court employees are indeed friendlier than they used to be, but this is because they used to be downright nasty to the Sailors and Sailor families that frequent the place. I get it, it's a high stress job, at lunch time anyway -- No other choices, captive audience. Back to FireHouse, went there with a colleague who needed to buy something at the NEX, and decided to get some sandwiches on the way out. Were there right after the lunch crowd so it seems the "associates" were decompressing from a large post-payday crowd. The cashier was trying to eat his lunch and was talking so fast that we couldn't understand him. I asked for no mayo or mustard. They steam the sandwiches here, I don't get it, and I don't really like it. I guess the steaming moistens the bread, hydrates the meat, and softens/melts the cheese. So after ordering, we waited quite awhile for the sandwich artistes to steam and construct our sandwiches. Problem is, and I can understand, these guys were in some sort of euphoric state after probably making it through a hectic lunch crowd. They were really nice, mind you, and even talked to us to ensure our orders were right. I don't think they were really listening though, they've got that ruse down. Plus it was a little awkward that all work would FULL-STOP when an attractive female would walk through the court/past the restaurant, and 2 out of the 3 guys would point, peer over the "kitchen"-dining area divider and switch between talking loudly so the girl could hear them, and whispering to each other while ogling the girl. This behavior made the sandwich making process slow way down and they would totally screw up the order. When I finally got my sandwich, my colleague was half done with his. Opened the wrapper and it was slathered with mayo. Took it back, cashier apologized for talking too fast while he was taking the order, and asked the sandwich-steamers to make another - no mayo/no mustard. Same scenario -- nice guys confirmed at least three times, no mayo/no mustard; see girl, point, murmur, yell, stop working, ogle; then wander around, remember to make sandwich, ask again about no mayo/no mustard, give me sandwich. Back to the dining area, colleague is finished with his meal and playing with his phone. Open wrapper, sandwich is slathered with mustard. I went back to the munching cashier and asked for my money back. The supervisor came out and asked for my receipt. She wasn't mean or anything, probably just going through the process. Gave me my money back and I went to the grocery store and bought an apple. read more

Customer service was eh. I ordered an engineer sandwich all sides except the pickle. The taste of vinegar makes me sick. Sure enough I open my sandwich box there's a pickle on top of my sandwich. There was no onions or mustard and a couple of bites I just gagged bc of the taste of pickle and some weird hint of horseradish. The mushrooms were slimy and rubbery and not fresh. This was my first time trying firehouse and I definitely regret going to this location. read more

I have been to firehouse many times and i dont take time out to really review big franchises but every now and then i like to appreciate them depending how the food was made and seeing those 5 stars i am sure you would wonder why someone would be so impressed by a franchise sub store so was on vaca at VA beach and came to this firehouse to grab lunch before heading to beach. The line had like 6 -7 ppl as usual during lunch time but the line moved really quick. the girl took orders quickly and the subs were coming out really quickly. i ordered engineer with chicken. this was my first time with new chicken stripes after the deli chicken was ousted. I must say i enjoy this more than the deli sliced chicken. They put all the works as requested and some extra more that i requested. The cheese was nicely melted since i substituted to provolone from swiss. Overall the sub was great. The person whoever made it made it with love and all the food was placed within the sub properly nothing hanging and falling outside. The hot sauce selection was good too. I love it when employees work hard and put love in the food they make. This also is sign of good management overall. read more

Service was polite and prompt. We always enjoy this place on base for a quick sandwich.

Let me start off by saying the food was pretty good, so the review isn't about that but rather the service I received Sunday December 13 2015. My family and I were at the NEX and sat down after shopping to relax and eat. As we were looking over our NEX receipt we found $90 in extra charges, and my three year old was being horrible so I was already in a not-so-great mood. Since we were dealing with the receipt and my grumpy, tired 3 year old, my cousin went up and ordered the two subs I had texted her. She came back and the subs were hot, even though I wanted cold. I went up to exchange them and apparently all of them are hot. I didn't know this, and she didn't specify so it was obviously our mistake. I told the cashier that I didn't realize they were hot and asked if he could make them cold. He RUDELY said "Well she didn't specify how she wanted them and ALL of our subs are hot unless specified!" (and when I say rude, I mean RUDE!!) He then jerked them out of my hand, lifted up a box on top of the trash can, and threw them in there. He handed the receipt to the cook and said loudly "They wanted cold but didn't specify. Just remake them." (or something along those lines), and told me rudely again that they would remake them and it would be 7 minutes. When I went back up to get them he practically threw them at me. Now, I understand it was our mistake and our fault. (I will say I've had platters from there at work and they were cold. I assumed they were all cold unless stated hot like Subway, I was obviously wrong.) If he couldn't replace them then that would have been ok, just tell me that. I will either suck it up and eat it, or purchase new ones. Don't treat me rudely just because I made a mistake. My cousin said he did the same thing to a customer in front of her before she ordered our food. I have honestly NEVER been treated that poorly but an employee of any establishment, EVEN when I possibly deserved to be treated poorly (which this was not the case.) I choose not to argue back (I wanted the correct food for one, and I'm not going to take my frustrations out on someone else even though he didn't give me the same courtesy.) I do plan to call the manager too because honestly, this was just so ridiculous and rude. read more

Let me start by saying I normally am pretty fond of Firehouse Subs. I do believe that it is just this location that leaves me so disappointed. I ordered the steak and cheese and the filling was minimal, and the bread was not so fresh. I was extremely hungry and very pressed for time so I satisfied my hunger without complaint and moved on. To make matters worse, the girl taking my order offered some of the worst customer service I have ever experienced. I was not greeted upon my arrival, I am not sure we even ever made eye contact. Alexa (according to her name tag) was the most disinterested CSR I have ever come in contact with. Infact, I felt as though I interrupted her existence. If I wanted to feel like an annoyance to a snotty ass teenage girl, I could have hung out with my step daughter. Should have gone to BK across the food court. read more

They did a great job but when we ordered the kids meal, we had to ask for the hat. That should be just an easy "hey you ordered the kids meal, here's the hat". read more

I've always eaten firehouse subs as my choice for sandwiches. Every one I've ever been to always provided active duty military with a complimentary medium drink with the purchase of their meal. The manager on duty told me that they only offer it to firefighters. Great food as always but I was left thirsty and unhappy that this location takes advantage of having more military members around so they avoid military discounts altogether. read more

I have been to this Firehouse Subs a couple of times in the past few months. It's a great change from the Subway types, even though I guess it is a Subway-type of place. Anyway, I can't say I had a bad experience there like some of the other reviewers. The menu itself can be a bit confusing, but not impossible to figure out. I really love the soda options they offer. They have the really cool coke dispenser that gives you like a million options, but they are missing the best option of them all --grape dr. pepper. Never tried it? Do so!! Until I invent my own machine or convince Coca-Cola to start bottling it, I guess I will still have to make my own brew. Sometimes, when I eat at the food court at the NEX, I will stop at Firehouse just for the drink. Free refills for Firehouse customers only ;) I digress... read more

I'm a big fan of firehouse subs but never have i stood and waited at the register and had to ask if anyone was working the front (essentially ask to have my order taken). No one even looked to see if there was a customer standing there. So after standing there for a good 2-3 minutes i called back loud enough and asked "is anyone working the front?" Then of course someone pokes they're head out and slowly proceeds to the register. Only reason i am giving this one of many firehouse subs a two star is because every time i come to firehouse no matter which sub or food item i choose it is prepared fast, hot (if applicable), and quality is fantastic every time and this one had the quality of food i was expecting despite the register issues. I look forward to seeing how my next experience with the staff goes the next time i have a craving for this establishment. If it is the same then i will drive clean across town and go to my favorite one where the staff greet you kindly and acknowledge your existence the entire time you are a customer. This review is not exaggerated at all. They didn't even apologize for their mistake and when the associate got to the register of course he wasn't happy that i called them out! I am sorry if i came across as being rude i did take into mind that he was busy working and wasn't pissin in the wind but really having to ask to be helped looking to spend my money at your is establishment a EPIC FAILURE. if it happens again i wont be sorry at all i might just keep waiting and when they finally show their faces ill order cancel my order walk to the next restaurant over and order food there. Waste their time for wasting myn . (Rant finished!!) please dont fail me again! read more

Firehouse Subs - Just to show how close by other food choices are - Sandwiches Near Me - Norfolk, Virginia

Flipping awful. I keep giving Firehouse multiple chances (this was my first trip to this location but still the same terrible experience). Cashier could not get out order right to save her life, then the cooks couldn't be bothered to actually full the order as it was listed on the slip. Seriously easiest order ever: 2 steak and cheeses with mayo, lettuce and tomato... No mustard, no peppers, no onions. One came with everything and the other was right. Food didn't even taste fresh either. Three strikes Firehouse. Sorry for ya. read more

The food was yummy but way too expensive for a sandwich. The staff at this particular location were rude uncoordinated and unorganized. When u go to pick up ur food they scream ur name out to you which I hate and then run off so if u need anything after u get ur food your screwed. read more