Until they bring back the Soup. We will no longer eat here. I also wonder when they're going to get better pickles (they're not good ones). We have a child who cannot swallow solids due to medical issues. This was one place (although pricey) that we could all eat as a family without having to go to a true restaurant. Gross Chili, and Mac n Cheese are not soup. I myself, am also disappointed as the potato soup was one of my favorite items as well. read more

This is my second time to this place because I love their Spicy Chicken Cajun sandwich. The reasons I'm writing this review is because I'm compelled to lol. But jokes aside, admittedly I got to this place early on than I should, I thought it was opened at 9 AM but on their window it says it opens 10 AM daily. I spoke with a nice lady there, she told me she called the headquarter to tell someone to fix the error for the hours thingy on Google I think. Anyways the man there told me I'm one hour early, we went back and forth saying same thing. Which I find it a bit odd and funny but kinda stupid really. I go "oh, okay but may I sit here and wait?" And he goes "but we are not open yet" then we go back and forth playing ping pong, saying exact line. Finally he said I may come in at 9:30 AM and wait. So I waited until 9:45 AM and this nice lady I mentioned about, greeted me with a hello and with a smile. I asked if I could sit and wait until they're opened. She was gladly let me. I remember her name, it was Irene and she was fantastic with customer service. She greeted everyone with friendly smile and robust good attitude. As being a deaf person, she saw me signing to a friend of mine in sign language and she knew exactly how to deal with me. I hope she can keep doing that with others who are deaf like me. She took the time to deal with me and with patience. The first time I came here, I met a woman who knows Sign Language it was real nice but I wish she would have been more friendlier. She not once gives me a smile. I love to do business with people who has positive attitude with smile but professionally. She didn't do any of that so. As for the foods, it was incredible. Same amount of selection as Subway offers. But their foods taste real to me as I think. The dining seatings is limited but there are plenty for everyone I wish they would have bigger space. Great job Firehouse Subs! read more

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This place has the worst customer service!! Read everybody's reviews about the management and understand that that is what you would be getting into if you do business with them. Manager Valerie was nothing but competitive to anything that we were trying to say to her. After placing our order an hour before our pick up time still having to sit there and wait for 10 minutes and nothing but excuse after excuse. Not one apology!!! We will NOT be eating HERE again!!!!! FYI, their "promise time" to pick up orders means nothing! The manger even said that it doesn't mean you get your food at that time.... um what??? Doesn't a promise mean they will have it ready at that time? Bad business!!! To the Restaurant owner, you are going to be missing out on customers due to your Managers and their lack of customer service!!!! read more

First time here. Ordered the firehouse meatball, the hook and ladder, and the hero sub. Had the pleasure of meeting a very nice young lady who happens to be the franchise owner. Donate your change and round up to help out Public safety organizations. read more

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This place was off the charts From the moment you walked in the door the attention to detail The customer service And more important the subs were over the top in quality and delious congratulations definitely be back and cj makes you feel like family read more

Firehouse Subs - Sandwiches Near Me - Menifee, California

I had the chicken bacon ranch...it was supposed to be on Gluten Free bread, but they were out of it, so the manager made me an amazing salad with the same ingredients. My only complaint was it was expensive. We ate there and it was okay...loved the firehouse memorabilia. read more

They forgot my bacon in my Mac n cheese and my night was already rough, the one thing I was looking forward too was bacon Mac n cheese and this chick forgot the bacon and even double asked if I wanted bacon, anywho here I am at home in the dining room staring at this man n cheese and the bacon is obviously not there and now I gotta eat this bacon less mac n cheese all alone and I the tears are flowing read more

My sandwich was fine but my daughters grilled cheese was so burnt and dry. Not edible. My dogs ate it.

My husband and I live all the way across Menifee next to a perfectly good sandwich place. Decided to try this out since we love sandwiches. Ordered online and when we got home realized they didn't give us a Mac and cheese we ordered. It's almost $5 for Mac n cheese and it's such a waste of money to not even get to try it. The sandwiches were good but it's not worth losing almost 5 dollars for. I recommend you check your food is all there when you order online. Ps. I tried to call twice to see if they could refund me the Mac but no one answered. read more

Favorite sub place! Fresh ingredients and great flavors! The service has always been wonderful here.

We came here the other day for a T-Mobile Tuesday award (free 6 inch sub!) the wait was a little longer than usual. i think there was one girl making sandwiches for the lone customer that was waiting, and we stood by the registers for about 5 minutes for someone to show up from the back. I got my free 6 inch with a drink and my husband wanted to get the 6 inch and make it a large sandwich and he pays the difference. the employee didn't really know how to do that so he honored the free 6 inch, charged us for a small sandwich and made my husband a large sandwich and gave him a free cup on top of that, which was pretty cool. the italian sandwiches were delicious, we love the way they shred their meats. we both got sweet iced teas to drink, which were a little on the sweet side but it's okay. it was pretty empty while we were eating, only 2 other customers came by to pick up orders. we were able to eat inside, in peace and refilled our cups and left! before we left though, the one girl that was making sandwiches asked how our food was and told us to have a great day :) first time at firehouse subs here on the west coast and it wasn't a bad experience! read more

Food is great, service is outstanding every time I come in and these three are the best!! Especially Devynn! Thanks guys for always making my experience here a 10/10. read more

Firehouse Subs - AMAZING team!! - Sandwiches Near Me - Menifee, California

I've been to firehouse many times and I'm always happy with my experience. They always welcome you in and the subs are amazing. This past time I accidentally dropped my sub and they remade it no questions asked. It's always clean and stocked. I always recommend firehouse to family and friends read more

Today is $5 meatball sub day, which they have been promoting all week. When I went to place an order on the app, i couldn't find a way to get this deal. So I changed locations to Riverside and it showed up. Changed back to this one and still no deal, so I called. The girl said they are honoring it, they know the app is messed up but their working on it, and if I came down they would honor it in store. I drove down (takes me 5 -10 min, which is why I called) and when I get there they said they know it's still messed up on app but she "just talked to the owner" and their still working on it. I asked "but your still honoring it, right?" "NO" was the quick answer. I told her I called first and that's why I drove down. she quite sarcastically told me to "have a nice day" and walked in back. The promoted the crap out of it, then didn't honor it, even after calling. I know customer service seems to be a thing of the past, with the exception of In-N-Out, but really? If they know and acknowledge the app is the problem, why in the world wouldn't they just apologize for that and make sure your still happy by giving you the deal? Nonsensical. Now, they've lost a customer, one that's supported them since they opened. And it isn't just me, even passively, I'll share the experience with friends and family. It's easy to check and see I don't bother to leave negative reviews, but this lack of common sense / courtesy has got to be reversed. Guess that starts with us taking the time to voice our disapproval. read more

I came in before they opened and the staff was exceptional . Mike the owner was beyond helpful and jumped straight into my order. He opened up shop just for me and I thought it was the best customer service to date! Which is very rare! Beyond that the sandwiches are delicious with fresh ingredients and made with care. Thank you to mike and his staff! The girl at the register was so sweet and cheerful. read more

subs are super good, but they close at 9... and the workers turned the open sign off at 830 last night. if the hours are different then they should b changed online so people dont waste their time driving over there. if theyre closing early then thats just f*cked. read more

Wow! One of the best subs I have ever had! The meat is really good and the bread tastes amazing!

I really wanted to like it here. I wanted this to be my sandwich spot. Unfortunately, I've eaten here dozens of times, and 9/10 times my sandwich will be made incorrectly. The last time I was here I ordered a sandwich with no onions and to add cherry peppers. There was a ton of onions added and no cherry peppers to be found. When it is made right it's pretty good but it's hardly ever made right for me here. I won't be taking my chances here anymore. read more

Firehouse Subs - My sandwich with no onions - Sandwiches Near Me - Menifee, California

Isabella, Kalia, and Cloe were absolutely amazing. Excellent customer service. They were very attentive and kind. They also put me on to the Cherry Limeade and let me just say .... FIRE read more

Firehouse Subs - Sandwiches Near Me - Menifee, California

Restaurant clean food good but not prepared as ordered workers hair not contained in their hats - health violation workers drinking over work area where they are making food - health violation gloves not changed between sandwiches cross contamination and grease all over bags worker cleaning tables did not wash hands before going back to making food love firehouse but if the lack of cleanliness and attention to details continues will go to Temecula instead read more

I got the New York Steamer with yellow mayo and diced pickles and banana peppers and the sub was sooo good. Great work fellas.

I'm a BIG FAN of Firehouse Subs but this location is AWFUL. Ordered online and the order was completely WRONG. They made ZERO attempts to get it right. They just made what they felt like making. Two of the three sandwiches were just thrown in the trash. I shouldn't have to go in there and actually watch them make the sandwiches to make sure they're correct. What a shame. It all boils down to poor management and lack of supervision. I will not be returning to this location and unfortunately, the location on Ynez in Temecula is not much better. Oh well, luckily there are plenty of other options in the Valley, I suggest you try one of them before taking a chance with this group. read more

Very bad treatment of customers. Will never visit this location again. Drove 10 miles to redeem T-Mobile Tuesday offer and they said they could not honor. Left and ate at another food place in center. read more

The workers at the Menifee location are so rude, they definitely don't want to be there and have the weirdest attitude. While waiting for my order they kept talking smack about their other coworkers, saying they didn't like them and blah blah blah. First time experience was definitely ruined. Never coming back. Workers looked me up and down and never greeted or told me anything good or kind. Sandwich was also mediocre, Subway takes the win. read more

My first beef is just with Firehouse in general. The menu doesn't show bread options, cheese options, veggie options. Even the Build Your Own Sub option doesn't list those, just meats. Let me tell you something: this location specifically does NOT have the patience to NOT list those options. Everyone here, except the guy, had a STANK attitude. The girl taking his order, the receipt says Cyndee, was irritated and asked to take our order while cleaning out under her nails. Gross. No smiles to be found here. Then, I can only assume this other woman is the manager; she was wearing a Firehouse sweatshirt and had long, pink stiletto nails. She said something snarky to the male employee before walking out. After he served us, he went outside and she was reprimanding him IN FRONT OF CUSTOMERS. There was not a single table there that didn't have customers. People were waiting for sushi next door and can hear everything she's saying. How unprofessional. Definitely did not enjoy our visit. Will be completing the survey AND reaching out to corporate about this. How disappointing. read more

Firehouse Subs - The menu - Sandwiches Near Me - Menifee, California

I just want to give a huge shoutout to the workers of this Firehouse Subs location. They are a BUSY location, especially on Sundays. Considering they get completely slammed all the time, they handle it well and are transparent with their customers on wait-times and trying to get the orders made as quickly and as accurately as they can. The sandwiches taste great every single time. HOWEVER: Management, if you are reading this, get your sh*t together. please give this location more staff. If you report to a district manager or an owner, let them know you need authorization to schedule more workers. I do not know if this location is franchised or owned by corporate itself, but get the scheduling together and staff the floor better. It is not their fault that sometimes the orders take a while. It is not their fault they are sometimes getting yelled at by customers for the long wait-times. It is your fault or whoever is approving labor. They are slammed, doing the best they can, and I can tell they are stressed out because they need more help. I'm giving 5 stars because despite getting pulled in all directions, thy are handling it well and the sandwiches they make taste great, but scheduling is out of their control. read more

Don't even try to make edits to your order in person or the app. They will make it they way it's written down despite your customizations. Horrible place and horrible service read more

Delicious subs, amazing service and great attitude from the franchise owner. Love going into this place and supporting good people! Dining room is always clean and well kept. read more

Firehouse subs has the best sub sandwiches of any sub serving restaurant and their service is hands down the best by far

I arrived at 8:30 there was a blonde girl sitting down as soon as she saw me she ran to lock the door and the guy in the picture saw me and ran also they both hid in the back and they were laughing. read more

Amazing good food, Seth hooked up a brisket special packed with tons of flavor. A serious kung fu chop to the face, flavors were great would strongly recommend to anyone who is starving. read more

Firehouse Subs - Brisket Sandwich - Sandwiches Near Me - Menifee, California

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On-line sandwich orders for pick-up where completely wrong. One sandwich can't be eaten. No reimbursement given.

Ordered subs for the hospital... they sent us subs, but 8/10 of them were missing avocados... what a joke!! Spent over $120 bucks... will never go to this location again. The manager was no help despite me calling twice!!! I only give it 2 stars because we actually got our food. Otherwise it would be zero stars. The manager argued with me on the phone when I was pleasantly explaining my experience I hope the owners realize this location is terrible. N read more

Literally just went here at 12 pm on a Saturday. Not only mine but my fiancé's sandwich's both had bugs in them. Mine was a small crawling thing and his was straight up a fly glazed over on the top of his bread..... I'm not one to post reviews at all. Most of the time I just shrug it off. But I'm pregnant and this is ridiculous.... read more

Very pricey. Our order took so long and then was made incorrectly so we had to wait even longer. Wasn't impressed. Everybody was offered free cookies for the long wait except my family of 3. read more

I am so disappointed in the negative reviews I've read here. We came here very soon after it opened and were very happy to support it because of our love of First Responders. Love our Firemen!!! We'd do anything for them and would support them for sure. So we did! We've been back many times - lots of times! I nearly always order the same thing: the Italian Sub with pepperoncini's on the side!!! Love that sandwich. I once tried the Cajun Chicken, but for me, I found it too sweet. Hubby loves several sandwiches there and switches around. He does have a favorite, but neither of us can remember it now. When brand new, the service was outstanding - really super friendly and welcoming. It's dropped a little bit, but not enough to keep us away, I think the owner/s are no longer there much, so it tends to lose some coziness and warmth. But we'll be back again many times - after it opens inside again. The sandwiches can be messy-juicy, so we don't want to eat them in our car. OPEN SOON and we'll be there! Going to try salads because we are dieting. read more

Food is good, but must be understaff. They use to be fast pre covid, but my last 3 visits this month I had to wait 20 minutes, 15, and 45 mins. The longest wait was a online order at 12:00 pm, and I got there 12:15 and order was not ready. I left and came back at 12:45 and my sandwich was ready. I see the employees working hard and they apologized for the wait. Please add staff or something. read more

If i could give negative stars i would.I come in and the employees are just acting like knuckle heads, took them about 5 minutes to even take my order. After years of finally taking my order they take 30 minutes to make it and it comes out horrible, 1 chicken was cold, 2 the bread wasnt toasted after i requested extra toast , 3 the audacity to put a dill pickle in my box is outrageous. If you decide to ever come eat here please rethink that or you'll have a possibility of getting salmonella with the cold chicken. read more

I would like to give a good review to this Firehouse Subs location. I have not eaten at fire house subs in a long time but I wanted to TUNA SANDWICH and they had ALL THE TOPPINGS I wanted and you can tell it's a QUALITY sandwich I am enjoying it very much right now and thank you to the two girls who are working in there right now doing a lot of TO-GO orders probably it is VERY FRESH TASTES GREAT and they also had GOID CUSTOMER SERVICE SIGNED, THE PICKIEST PERSON EVER read more

I love Firehouse Subs! The sandwiches are amazing and their hot sauce is to die for. I was super excited that this one opened close to home. The Italian sub is my favorite. This Firehouse Sub is no different, it has great sandwiches and the workers are extremely friendly. I will *not* be returning to this firehouse subs though. While the workers here were friendly, the manager was not. Even after I found a plastic string in my sandwich the Manager wouldn't apologize or even admit that it was a plastic sting. Kept telling me it was onion. Love Firehouse Subs, but I will not be returning to this specific location. read more

Firehouse Subs - Plastic sting, obviously not onion. - Sandwiches Near Me - Menifee, California