Let me say this first. I used to not be impressed with these subs both size and taste wise. But today was a totally different experience. I no longer eat Subway if you read my last post. So I had a tmobile bogo reward for Hook & Ladder subs that expired today so I was gonna get that but once I downloaded the app, Firehouse issued me a 50% off offer for first app order so I used that instead and got the sub of my choice which was the Club. When I arrived he was making my sub and everyone I encountered was so nice and friendly. The sub is huge and the ingredients so very fresh. The pickle spears are how I remember.....GOOD! I got extra this time. I love the sturdy cardboard containers for the subs. My only con is I didn't see any bacon on my sub so I still felt like it was a Hook & Ladder instead of a Club. I see the rating is low for this location and I'm sorry for the others who had bad experiences but I can't speak the same. I will definitely return. read more

Firehouse Subs - Fast Food Near Me - Macon, Georgia

This was not their best work. The meat was cold, way too much Mayo, and other condiments (Very Messy), and not as much meat as i normally see. overall it was a fail. service could have been better as well, a little slow and nut very nice. read more

This location is absolute trash!! They never get your order correct. How hard is it to leave the pickle off if that's what the customer wants!? Then to top it off today we ordered for our company, and they messed up 2 of the 5 sandwiches. I wouldn't even let my worst enemy go there. The location itself just needs to be closed down for good. Will never be going back and anyone who asks will be deterred from that location by me! read more

Absolutely unbelievable. Ordered an Italian sandwich and as I took a bite I opened my mouth only to find an inch and a half NAIL in my sandwich. I'm not sure how this could happen when taking the necessary steps into making a sandwich but it seemed on purpose. I highly do not recommend this restaurant to anyone locally or visiting. I also tried to reach out to a manager about resolving this issue and they answered there wasn't much them or their superiors could do. Unbelievable. DO NOT STOP HERE read more

Firehouse Subs - Nail in the sandwich - Fast Food Near Me - Macon, Georgia

Second visit to a Firehouse Subs. First and last time for this location. Just a couple of customers in the restaurant. About four workers behind the counter. I ordered the Italian sub minus raw tomato and onion. Told the woman that I couldn't eat raw tomato. Raw. Tomato. Then I ordered a bowl of chili. She stopped typing and gave me a look that would wither dandelions. I told her uncooked tomatoes are too acidic for me but cooked tomatoes don't have the pain inducing effects raw tomatoes do. She rolled her eyes at me, huffed and continued to put in my order. Why?? What consequence is it to her if I have certain stomach issues that prevent me from eating raw tomatoes vs cooked? Side note, the firehouse subs location in Sidney, OH served a four inch sub that was more than enough to fill me. Ordered an 8 inch at this location and it was less than filling. Service needs help at this location. Very disappointed. read more

Okay, so I was super hesitant about going here based on some of the reviews, but I'm from out of town and just wanted a sandwich. There weren't many other close by options. I decided to risk it. Sandwich was exactly what you'd expect from any firehouse chain, but they were super friendly, even for the south. I was welcomed in, they helped me find my order, and both staff members wished me well on my way out. The place was clean and I love any place that has Coke machine you can choose flavors for on a touch screen. Maybe I caught them at a good time, but I enjoyed my visit and glad I decided to 'risk' it. read more

Horrible service and mediocre food. I've been to many Firehouse Subs and always enjoyed my meal but this location was a total disappointment. The bread wasn't fresh, it was a little tough and dry. The sandwich just wasn't as savory as I'm used to. We got a kids meal, but they didn't give us the rice Krispy treat, and when we asked we were told they didn't have any more. We realized later they didn't even give us a kids fireman hat. I know it's just little stuff, but it's disappointing to not get the service you are used to. Even my sandwich was missing toppings I had asked for. They had plenty of help but there was one woman in charge telling everyone what to do. It took a long time to get our food so we ate and got back on the road to continue our trip. Go somewhere else. read more

This location is the worst for getting a sandwich the way you want it. I specifically customize it, and EVERY SINGLE TIME, and they ignore it. Then they slap a ticket on it saying it was checked for accuracy and put the ticket on it listing the stuff that you EXCLUDED that they INCLUDED!! My sandwich is so soggy and swimming in Italian dressing that I EXCLUDED!!!!!!!!! No pickle!! $14.00 wasted!! Never AGAIN!! Save your money and go elsewhere where they care!! Wasted my lunch hour going here~ this is about the 6th time.... So I'm done with them!!!!!!!!!!!!!! read more

The service here is below standard. You stand for 30 minutes waiting on your sandwich. Unless you have alot if time to wait. Dont go there. You could go to Kroger and get the fixings for a sandwich and make it yourself Dont waste your time!!! read more

Food is good but they only had wheat bread left. The people making the food are rude. They mumble we said thank you multiple times and they glared at us. Two aren't wearing name tags and one is Leon? They all just stared at us so i called them rude. It's ridiculous read more

Just consistently poor service in this location. This is the third time I ordered online that they messed it up - got there and they did not even received my order even if the app charged my card, and the order was supposed to be ready. Stay away! read more

Ordered online, large pastrami, double meat, went to pick it up to take it to work for dinner. Opened it up before leaving, there was barely any meat, opened it up and checked the receipt thinking I had forgotten to add the extra meat, nope they did charge me nearly $6.00 asked a young guy working behind the counter if this was considered extra, I opened it up to show him, to which he said, yeah that's double, do you want me to add extra. He knew it was made wrong, had he just said oh yeah sorry forgot I wouldn't be writing this, if I had time to spare I could have easily had them remake the order, as I spent nearly $20.00 for that pretty awful sandwich, yet I didn't have the time, won't however be returning, they showed me how they do business and not a fan. read more

Not great. It was chaotic, stressful, and loud from the line lead shouting orders at seemingly incompetent staff. Five people working behind the counter, all the tables full of people waiting on food. Sandwich was standard firehouse and fine. read more

I went in today and one of the ladies had a bad attitude. I asked for the Gyro sandwich and the chicken was rubbery and that sauce on it was awful. Took the sandwich back up to the counter and the male associate informed the girl to take care of the situation and she ignored me. Finally my daughter went up there to get my money back. She gave my daughter a refund for the sandwich. She should have given me $21 dollars and some change back. We left everything on the table. I will never eat there again. I was given a call from the owner who said that he would take care of the situation. I am tired of spending money on food that's unacceptable to eat. Good customer service is hard to find. The best location is on Forsyth Rd. My advice to the young lady, loose the attitude and work on having better customer service at the counter and don't loose your cool under pressure. I am more mad because I did not get all my money back. My daughter said that she came in yesterday and this same young lady had an attitude with her. So no one is telling a lie at this point. I wish I could leave no review for this location. read more

Waited nearly 20min to get our subs, after waiting over 5min to place our order with no one in front of us... because she was on the phone. Staff was in no hurry to get our food ready. read more

As soon as we walked in you could see how filthy the restaurant was. The floors had trash and food all over them. The top of trash bin was disgusting. The area where you get drinks was awful. Paid $22 for 2 combos that were ok. Nothing special about them. Will never go here again. read more

We came here for a later dinner, around 8. Hardly any of that tables were clean. The floor was gross. They were running out of sliced turkey so they said it make take a little longer. There were 3 orders in front of our order. I asked for an Engineer and he informed me a turkey sub would be cheaper. He asked if I still wanted Swiss and I said yes. My boyfriend ordered a sub without turkey hoping to get it a little quicker but he did not. We got water which had a tint to it, probably from being with the soda too. We sat down at a dirty table and about 20 minutes later received our subs. My sandwich didn't have any Swiss on it but tasted okay. Overall the thing that got us was how dirty it felt and the lack of focus from the staff. There were about 6 of them behind the counter. Just seemed like they weren't well managed. read more

Meh. Decent sandwich for Macon I guess. When driving between Florida and the North Carolina mountains there are not that many dining options other than fast food and some slightly higher end chains, including Firehouse Subs. I ordered the 8 inch veggie sub with jalapeño chips. The vegetables were overcooked and most of them didn't look too fresh and the lettuce was wilted. However the mustard was very flavorful and the bread was good. However, it's 2018 and you don't have tofu on the menu or tempeh! They could even do a vegan chicken salad sandwich like they have at Whole Foods. But there is unfortunately only one vegetarian option on the menu at Firehouse Subs. The service, however, was quick and efficient. Overall, fellow vegetarians/pescatarians, if you are about to pass out from hunger, stop here. But if you can wait stop at a Chipolte or Texas Roadhouse on the way or just wait until you get to the Atlanta Area. read more

My boyfriend and I go to firehouse maybe once a month and this is probably one of the best locations. Besides the small area, the staff is always friendly and they make your sub just how you ask. But today was outstanding. We have never been so actively pursued in conversation. And to make things better, the sandwiches were STACKED in toppings for once. Whoever the staff was 7/16/18 at 1pm... THANK YOU. WE LOVE JEN. read more

The sandwiches here are always delicious with fresh ingredients. The service is always fast and friendly and makes me want to return. I also appreciate the cleanliness every time I come in, no matter the time of day. read more

My wife and I are traveling from Ohio to Orlando and staying in Macon for the night. We saw that there was a Firehouse Subs near the motel. We came here and had a great meal the staff were super friendly and very efficient. The food was fantastic . If we come this way in the future, we wifi definitely come here. read more

I have never been more embarrassed. I made an online order for pickup. No delivery service. Just ordered the sandwich online and went there on my lunch break. The sandwich was wrong. The first time I didn't realize it was wrong until I made it back to work. Now I head back up there. Ask for it to be remade. Got to my car and it is wrong again. At this point I no longer want firehouse. I kindly ask Crystal for a refund. This is my first encounter with Crystal. First she asked me to not hand the sandwich over the counter. I get that. But why did the employee take the sandwich from me? Not my job to know there procedures. But she decided to school me like a child. Then she told me "we do not give refunds but I would be happy to personally make you another". Well. I honestly did not want anything from this particular firehouse. So I again asked for a refund. She continued to offer another sandwich. I continue to ask for a refund. She refused to give me my money back. I left the restaurant with no food or money. My entire lunch break was gone. I called the corporate number. Apparently this place was just bought out by someone and is a franchise. If you use to like this place. Be aware. New owners DO NOT give you your money back even if you did not eat there food due to it being incorrect. I will repost this everyday until I receive my money back. read more

First time eating at a Firehouse, and was not disappointed. This is now my favorite sub shop

Great place to eat with friends! The food is greatly satisfying and the service is wonderful! The only thing is it gets so busy that they forget to refill the ice and keep the floors clean, it would be easy to slip and fall. read more

We are on a road trip and decided we wanted firehouse subs.. immediately upon walking in we were greeted with a warm welcome from the two people behind the counter.. they were both polite and helpful, especially when it came to the hot sauce bar. We had a great experience and wish they worked at the one by our house in Florida.. to management if you read this whom ever hired this pair did a awesome job.. also the restaurant was very clean and well kept! Well done! read more

There's every other Firehouse, then there's this one. All tables are dirty with crumbs and sandwich makings; three employees just standing around talking. The windows and walls are visibly dirty from, dirty mop water? Dust on the framing of the firefighter picture; your feet will stick to the floor by the Coke machine. Guess what: it's spring, time for a cleaning. There's more. The toilet won't flush; keeps running- how much does that cost the owner? There's no paper in the towel dispenser, the sink is literally detaching from the wall, and overall dirty. First and last visit; send help Firehouse Corporate. read more

My first and last visit to Firehouse Subs.Our office placed an order for 16 subs, and a brownie platter to the tune of $140 plus dollars.. The order pick up time was inaccurate and we were forced to wait 45 minutes while they built our order. Then to make matters worse, when we got back to the office all the sandwiches were lableled with the same number, no names, and we were forced to open each sub and try to determine which Sandwich belonged to who. The Bownie platter was frozen, 1/2 the sandwiches were not accompanied by a pickle.. The only part of this experience that was pleasant, was the young man the helped me carry the order outside. He genuinely seemed to care about customer service.. read more