My daughter ordered me the Shrimp with Wings combo from this place, and when I tell you the shrimp was overcooked, dry, and distasteful. DISGUSTING!! The fries were cold, and dried out. DISGUSTING!! I was actually waiting for her to bring me something to eat after she got off work. I was disappointed once I received the plate. I will NEVER eat from there, or refer anyone to eat at that place ever again! read more

Firehouse Subs - DRY and OVERCOOKED Shrimp and Fries! - Fast Food Near Me - Lithia Springs, Georgia

We came in for lunch at 12:15 on a Monday and it was moderately busy and this location stays busy. We were greated after being in line for a couple mins by one of the employees preparing the food which was odd but all 3 seemed to be in their game. The dining area was clean and orderly even with 1/2 the dining room full. I know it's weird but the parking lot is terrible to try and park in. This is one of the only locations that I have seen a drive thru and that had a huge part in the parking issues. They do make you sandwich fresh so it took about 5mins which is not terrible me imo. I ordered the pepperoni pizza meatball sub and it was tasty, the bread didn't have a noticeable garlic flavor which it said on the description. If there is anything I would change it would be to have more garlic spread on the bread. Overall it was a good experience in a busy location. I did like that you could round up your total and it goes to first responders, I would like to see where that goes. read more

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Went here for lunch with my mom. The store was clean. The staff were friendly. The wait for our food was pretty decent. We ordered a Cajun chicken sub and a jerk turkey sub. Everything tasted fresh. I would come back again. read more

Absolutely Unacceptable--NEVER Again! If I could give zero stars, I would! My church has been a loyal customer of this Firehouse Subs on Thornton Road for years, spending thousands of dollars. But after the disgraceful service, fraudulent charges, and complete lack of accountability from this location, we will NEVER be back. We placed an order but had an emergency and couldn't pick it up. Jada clearly mentioned we would be charged, but instead of waiting for confirmation, they fraudulently charged our church's credit card anyway--AFTER the call had ended. When I called to ask where the food was, Jacob had the audacity to say he had no idea what happened to it. So, let me get this straight--you charged us for food we didn't pick up and then "lost" it? To make matters worse, when I asked for the contact information for Richard, the supposed regional manager, Jacob conveniently "didn't know" how to reach him. How do you not know your own management team's contact details? He had no resolution for my issue but to tell me that Crysal will be in at 2:00pm. This level of incompetence is beyond unprofessional. This isn't the first issue we've had with this location, but out of goodwill, we kept giving them chances. That ends today. We will NEVER support this location again, and I will be warning others to stay away. Poor service, blatant dishonesty, and sheer disregard for loyal customers--DO BETTER. read more

I'm not sure if they're having a bad day but the staff was unpleasant. When I asked if my sandwich had cheese, they stared at me like I had 2 heads. I showed the sandwich to them and was told that the mayo was melted cheese. Also, I didn't ask for my sandwich to be toasted. (I hate hot turkey.) After a staring match, I just left. Not the best experience. It is always the same 2 men working there that seem to constantly have an attitude. read more

The food is, for me, is also a 8/10 or higher! I usually get the build your own tuna sub with lettuce, light sliced onions, black olives, green bell peppers, banana peppers, and jalapeños peppers. (No cheese nor sauces) The service is always nice, and the workers seem happy. The vibe is chill most of the time, and the smell of the food just makes it 10 times better. The only reason I removed 1 star is because, there's a 35% chance they mess up my order... However, the customer service is great so no issues so far...But when my order does come correct, it's always good! read more

I'd love to give a personal shoutout to TRIANA the ONLY staff member that greeted me with a smile, had answers to every question I had while others looked confused. TRIANA was absolutely pleasant and professional. This is not my first time here and every time I come she exemplifies what great customer service is. Her recommendations are always on point. She would make a great manager or team leader if she is not already one. Thank you for providing top tier customer service TRIANA at the Lithia Springs Georgia location. read more

Firehouse Subs - Fast Food Near Me - Lithia Springs, Georgia

Ate here for lunch today, had the turkey bacon ranch sub and it was excellent! I dine at a lot of Firehouse subs across the southeast and this was one of the cleanest and best managed stores that I have ever had the pleasure of visiting. The staff was both very friendly and professional. A big 5 stars for that!! read more

First time at this Firehouse Subs and they have pretty good subs here like the others I've visited. The sub shop is clean and the employees are friendly. They are opened inside and drive-thru as well. The employees wear face masks, but the consumers aren't required. They have really fresh vegetables for your salads or for your subs and the meat is fresh too. The five cheese Mac and cheese was not good at all. I took one small scoop and took it back. I thought it was going to be good because of the 5 cheeses, but maybe the bread crumbs messed up the flavor. But, If I'm in the area again, I will be back. read more

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Came to pickup order had to wait 20min for someone to acknowledge we were sitting at the window

First of all, this place is SLOW AS HELL. Second, theres nobody wearing masks - I guess I missed the big news that the Delta variant has been eradicated? Third - do I detect a hint of racism here? I'm waiting for my order, big very tall black guy, theres a white guy in front of me, and another behind me. Theres an older white lady that works here who pops up and begins asking about order names. She asks the guy behind me, checks on it, then she asks the guy in FRONT of me - then goes about her business. When she passes by she gives me a dirty look. Later, shes talking loud about "everybody is all good", still passes right by me without acknowledging me whatsoever. I say "No we are not all good", but she continue to ignore me. I had already told another employee about my order, but that was 20 minutes earlier - 5 minutes and counting after the promised 15 minutes. I must have forgot - my momma was made of glass. Finally fed up with being ignored, and after seeing someone who came after me pick up their order. I went to the counter and asked why is someone who came in after me picking up. The young lady pointed to the rack, where that white lady had put my order, and NOBODY CALLED MY NAME! Everyone else in there got their name called or was asked about their status. This place isnt horrific, but it's not all that great an experience. Should it take 20 minutes to make a simple, cold sandwich??? read more

Krystal was very professional an laid back back an cool...the environment was calm an friendly....I ordered the Turkey Bacon Ranch sandwich an it was delicious...I will definitely be back to try the tuna sandwich next.... read more

Firehouse Subs - customers at the counter - Fast Food Near Me - Lithia Springs, Georgia

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Very slow getting your order. Because everyone there is working on local to go orders. Dine in customers get overlooked

I overly love this place and it is my top favorite sub establishment. Everything is is always so fresh and the staff greets you with a warm welcome. I also love rewards, so of course I've downloaded their app to get points every time I visit. The sub pictured below is one of the free Subs I received from getting over 10,000 points. A few of my favorite selections are the turkey bacon ranch, the engineer, and the Steak and cheese. read more

Firehouse Subs - Turkey bacon ranch sub - Fast Food Near Me - Lithia Springs, Georgia

Great customer service Bread had too much sugar. Almost like cake Ingredients on sandwich are great Bread not so much read more

Those they are slow they always get your order right , I love the one here on Thorton road people are always nice and busy every time I am there you get lots meat for you money read more

I know that they are busy and all that but everyone is but I sense a lil discrimination in this facility. They let you stand around and they act like they don't see you especially the black patrons. I sat there watch and I watched as the manger (CAROL IS HER NAME) breaks her neck to help the white people that came in but all the black folks that came in she let US stand in line at the other young lady's line. I've been working up the street for years and I'm not a sub person but here lately I've been eating here but I be dam if I put up her her disrespect and disregard. I don't care if it's Consciously or subconsciously they must get better. I'm not sure but I can spend my money anywhere at anytime and so can everybody else. So Miss Carol I serve you notice here but the next time it will be on my social media accounts where I have 1.5M followers Don't look a customer in the face and don't help them and don't speak. read more

A few days ago I used this location for a company lunch I was hosting. I called a week prior to tell them I needed 45 sub Boxes. All the food came out ON TIME like I asked. Everyone was very happy with the choices to choose from. It was definitely a hit! I worked with Jordon & he was extremely friendly & helpful. I look forward to doing this again for a company lunch! It made for a quick, easy, affordable lunch that required zero plates or silverware. read more

I have always been a big fan of Firehouse and have eaten in dozens of their establishments over the years. The food has always been consistently good at all those locations barring one; this one! I ordered the pork and slaw sand which is normally heaven on a bun. What I got was a frugal amount of tired pork literally swimming in a sea of over sweetened slaw! But here is the coup de grâce; I asked the server if they could cut this hot mess of a sand in half. He took my entree back to the kitchen and I assume the sandwich makers refused so he walked over to the plastic knives and told me politely to go ahead and cut it myself. Of course the plastic knife barely cut thru the bread. This place needs to get their customer service and food act together before I'll ever set foot in here. read more

Firehouse Subs - Nothing tastes better after a long day of stand up paddling like... - Fast Food Near Me - Lithia Springs, Georgia

Best subs around! Their bread is to die for! My favorite is the Italian. Get the combo and add a side of your choice and a drink!

The wait time is ridiculous, the sandwiches are not done correctly. Trying to call the order in is pointless because you will wait for ten minutes then get hung up on. And when I come in and tell them what happens I literally get laughed at by the cashiers. And The goofy manager oblivious to anything going on in his store Thanks read more

I had a positive experience yesterday but my husband had a really terrible experience this evening. Yesterday afternoon I made an order on their website which is not intuitive whatsoever, I basically had to build my specialty sandwich from scratch and because I wanted so many extra things on my sandwich I made sure to check and double check every item in my sub. My husband however, ordered a sub this evening and he assumed that the specialty sub came with a base and you could add whatever you wanted to it. That would make sense at a normal restaurant, however that was not the case here. His sub basically came with nothing in it and he was extremely disappointed. Furthermore the young girl at the window didn't close the lid of my drink all the way and when I stopped at the traffic light it spilled all over my car. I feel like the customer service and overall quality has gone down significantly. There definitely needs to be a revamping of their quality control and customer service areas. Also you can only order online, so don't bother wasting your time if you haven't made an order already. read more

Order online was specific on what i wanted. They totally did the opposite and more of it. I requested no mayo..they put mayo on BOTH top and bottom bread. No tomatoes they gave me tomatoes. Sandwich was soggy because of both items I DID NOT WANT! Seriously pissed. Tried calling the store..busy tone each 17 times I called. Do better read more

Firehouse Subs - Sandwich - Fast Food Near Me - Lithia Springs, Georgia

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I haven't tried firehouse subs since I relocated from Florida 10yrs ago. It was my weekly go-to lunch spot as it only a couple doors down from where I worked. I was on the road and needed to grab something quick but healthy to eat. I thought a sandwich would fit both criteria. This location was very clean and the staff were kind, helpful and pleasant. Wasn't sure what I wanted and took some time before placing my order, all the while the cashier patiently waited. I got the turkey and ham with everything that comes with it plus a lot of the FREE fixings. I totally forgot that they toast the sandwich so my first bite into the warm goodness was a pleasant surprise. The sandwich was amazing!!! It's definitely a level above all the other sandwich shops. Now I remember why it was my weekly go-to lunch spot 10yrs ago. It's even tasted better than I remembered. I think I've been converted read more

This is the food I ordered for the first time at Firehouse in Lithia Springs!! I haven't tried it yet but I ordered on line and it took about 10 minutes before I went to go pick it up. It's hot and smells extremely delicious!! it was a small Philly cheese streak, hold the onions and peppers. It was the best in the world but it was good. Not only the taste but the packaging as well was neat. #ICanDigIt read more

Firehouse Subs - This is the food I ordered for the first time at Firehouse in Lithia Springs!! - Fast Food Near Me - Lithia Springs, Georgia

Trrrible attitude, not very clean and takes forever even though there is almost no one in the place. There is plenty of staff (at least 6) but they really don't care about serving you. I easily finished a bag of chips and the first fill of my drink before my order arrived. I guess they care more about the drive through than the customers in the restaurant. I won't be returning. Cheers! read more

It's fast food so the food is consistent, that should be easy for a chain restaurant. The customer service, however, is bordering on atrocious. I work about 5 min from this location. I called to place an order so I can just drive thru and pick it up so i can ferry back to work. I was immediately put on hold, which is fine, but I am then LEFT ON HOLD for more then 10 min without any customer service or communication. I understand it's lunch time and they might be busy, but don't ask me to hold then LEAVE ME ON HOLD indefinitely. If i hadn't just come inside to order I'd still be sitting on hold. This has happened to me a minimum of 6 times.... SIX TIMES AT LEAST.... If you're too busy to take phone orders DON'T ANSWER THE PHONE! OR here's a novel idea, TELL THE PERSON ON THE PHONE WHO IS HOLDING THAT YOU'RE TOO BUSY TO TAKE A PHONE ORDER INSTEAD OF LEAVING THEM TO WAIT INDEFINITELY. Because this has happened a minimum of 6 times i'm only giving them 1 star. This is a reoccurring problem, fix it please. You could also teach and allow your staff to offer something for the inconvenience... it's called "CUSTOMER SERVICE". read more

Firehouse Subs - Screenshot of my phone call and sitting on hold for OVER 10 min with zero communication. - Fast Food Near Me - Lithia Springs, Georgia

Ouch! I was once a firehouse fan, but this sandwich has me skeptical now. This is extremely disappointing, seeing as that COVID19 is here and we are taking risk to just visit your establishment. I am very disappointed that the place was completely empty and no one took the time to properly prepare my sandwich when there was nothing else for them to do. Management please look at this, you would be upset as well. Cheese? Condiments? Just bread and meat with 6 chopped pickles. read more

Firehouse Subs - Meat and Bread - Fast Food Near Me - Lithia Springs, Georgia

I have been here 3 times and each time I go the customer service was terrible. The manager is very unprofessional and I have seen her being rude and yelling at employees more than once. Today she was taking a drive thru order and was arguing with a customer and then started venting to her coworkers. Just goes to show leadership with act rude to you and talk about you in front of customers. Good going leadership. Today I walked in and not one of the employees acknowledge me. After a few minutes someone finally asked if I wanted to place an order. Took almost 5 minutes. Good food, terrible service read more

Firehouse is a great place but this location specifically is great. I've been several times and have never been let down.

I've always passed this establishment plenty of times and never had the chance to check it out. I'm so use to subway, it's hard trying something new, but visiting this place for the first time today all I can say is, I will definitely return! The menus is pretty simple to understand so I didn't have much trouble navigating through the process. I had help from the assistant manager Tabria. She was so helpful and ready to answer any question I had about the menu. It took me a while to decide, but we finally chose a sandwich for me. I'm in the military so I received a free drink which was nice. Now about my sandwich. I chose the Firehouse Hero Which came with Premium roast beef, smoked turkey breast and honey ham, topped with Provolone but I didn't add cheese(I'm lactose). When I received my sandwich I was very pleased with the outcome. It was so juicy and delicious! I think I found my new place for subs... Wasn't even bad in price either. Great job! Thanks again Tabria!! read more

Love coming to Firehouse. Great subs. Warm friendly atmosphere. Bright attractive lighting and table design. Love being able to be creative with my drink selection. The only thing that I would improve is the ability to be able to order from the drive thru window. Even if they had to text you when it was ready. read more

Firehouse Subs - Be creative ! - Fast Food Near Me - Lithia Springs, Georgia

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The greatest firehouse around! The service is superb! The food is amazing! Thank you all so much for your amazing services! You are highly appreciated!! read more

Firehouse! If you like Suns, they make pretty good ones. The staff was courteous and friendly. Even though they were very busy the wait want long. If you're a sub fan this blows subway, blimpies, and other competitors away. Give it a shot. read more

So how exactly are you supposed to eat with out napkins. Yep that's right they are out of napkins. I'm traveling. Where am I supposed to get napkins. Was going to eat in. Can't do that without napkins. Also no long straws for the large drinks. So I guess I only get to drink 3/4 of what I paid for? Pathetic read more

Location location location! Consistently the best Firehouse I've been able to visit. Went to some other Firehouse spots around ATL this is the only one that holds up! read more

Just another firehouse franchise but with a Dunkin Donuts attached. Food was as expected but took a much longer than it should have to get given it wasn't busy at all and was towards the end of lunch rush. read more

First and foremost the customer service sucks from the lady that answered the phone between 3:12-3:35 pm today. I cant remember her name but I ordered Uber Eats through firehouse and at the time I never received my food. I called Firehouse and gave all my information and she stated it wasnt here and there is nothing she can do. I did not receive my food, my money was taken and I was advised that its out of her hands. Then something told me to go to the leasing office in my apt complex and there was my food. The driver never came to my door! Nasty food, nasty attitude and poor people skills is te reason I will never eat at this poor ridiculous place of a sandwich shop read more

Got there at 8:59 & they wouldn't serve us. I know it's closing time but it's about customer service. Our kids, 9 & 5, were hungry from a long road trip. Their open sign was on & flashing but doors were locked before 9 & they still had people in line to order & still turned us away. Bad job guys. read more

This location is the absolute worst to come to if you're in a rush or pressed for time (lunch break). I live not even 5 minutes away from this Location so i have tried to give them chances out of convenience. But they have wasted my time for the last time today! They never answer and when they do? They place you on hold. Good luck getting help after that. I tried placing an order online but certain modifications are not available on the site -- called this location 7 times. The second call was answered, and i was placed on hold by someone who never came back to the phone. Mind you my order is placed, i keep calling to correct my meal before it is made, as i wasn't able to on the site. Finally get another answer on the 7th call and they couldn't even "find" my order. I was so frustrated by this point, my lunch is over and i have no food. So thrilling. I never leave reviews but i am so fed up with the service at this location. read more