If I could give negative stars, I would. It's not for the subs - the subs are pretty good. But the service was so bad I was fuming and almost dumped out all the sauces on the ground before I left. I ordered online (which I don't know why I do since I've had bad experiences EVERYWHERE! with online ordering) and when I got there, only two people were working. There were three guys at the counter ordering. I went to the "Order online pick-up" area, and no one said anything to me, greeted me, nothing. So I just stood there. Mind you, I had kept my car running, expecting to run in and out of there. So I cut in front of one of the guys (who was so nice about it) and told the girl I was there for an online order. She confirmed the order with me and said it would be out in a minute and she was so sorry. But by this time the line was snaking to the door. So she proceeded to take everyone's orders. This took about 15 minutes. I have NO idea what the guy who was making sandwiches was doing, but not one sandwich emerged while he was behind the counter "making sandwiches." I wanted to scream. I am 8 months pregnant and waiting for food isn't my strong suit. Ten more minutes passed and everyone had ordered, and I kept expecting my order to be rushed out. Nope. People who had ordered IN THE STORE, AFTER I got there, had their food and were almost finished eating. Finally, when almost everyone had their food that had gotten to the store after me and ordered after me, I went up to the girl and asked her if my order was ready. And she asked me for my name again and said, "Oh, that's ready" and had her coworker (worker is putting the term loosely. More like co-doing-nothing-er) pass me a bag. I grabbed it and made sure there were two sandwiches in there and stormed out. It was only halfway home that I realized they didn't give me the rice krispy treat I ordered and that I had forgotten to grab the kid's drink I paid for. So I paid for a combo meal but got a sub-par sandwich. I understand being busy and understaffed. But these kids had literally no idea what they were doing. The girl behind the counter said multiple times, "I don't know how to do that, so I can't get you that." This sweet old man tried to pay with two different credit cards and the girl was like "NOPE DIDN'T WORK" and the guy started feeling really self-conscious about his credit cards and funds. He was like "I promise I have enough to cover a sub" and she should've said, "No, it's my machine, don't worry" or something. It was just ridiculous. I probably seem like a bitter old hag but I'm actually a pretty understanding person. They need to hire more people or have people work there that are actually working. read more