Ordered a sandwich from this location and have several times before with no issues. This time there was a large ant in the lettuce of my sandwich so I called the store and requested a refund. Sent proof via picture as requested. The people working in the store were kind and contacted the store manager and owner about requesting one and I was denied a refund despite there being an insect in my sandwich from their store. They offered to remake the sandwich, but who would want a sandwich and the potential for another insect to be in it. We are talking about an $8 refund and they would rather lose business. Wouldn't recommend this location. read more

Firehouse Subs - Sandwiches Near Me - Knoxville, Tennessee

Everyone working here was really friendly I really would recommend coming here. The food is great. The sandwiches are excellent as well. The ambience is great. It was it's clean and overall you know kind of reminds you of the old nostalgic firefighters and the fire houses in the dedication that they have and all their servicemen that's an incorporated in here so I would definitely recommend you come check this place out. Have a great day. read more

Firehouse Subs - A menu of the firehouse - Sandwiches Near Me - Knoxville, Tennessee

Love this place. Everyone was friendly very clean and the salad was amazing !!! Keep up the good work. I'll be coming back. read more

Firehouse Subs - Salad. A lot of food. Amazing - Sandwiches Near Me - Knoxville, Tennessee

I was craving a Meatball sub and this hit the spot. It doesn't come with banana peppers, but I love them, so I asked for them to be added. I ordered a side salad to be somewhat healthy...I really wanted their Mac & Cheese! Yummmyy! read more

Firehouse Subs - Firehouse Meatball Sub with Side Salad - Sandwiches Near Me - Knoxville, Tennessee

I wish I could not put any stars on Firehouse Subs. I have had $100 gift card that won't be accepted OR reimbursed to me. I showed them that the $100 was on the card, but, since their computers can't read it, they refuse to help me out. I even reached out to the owners of Firehouse via email and there was no response! Then I called their 800 customer service line numerous times, waited on hold....... SHOCKING! No one answered my 5 separate calls! There is $100 that is looming in my account and Firehouse refuses to help an honest customer out. All I wanted was to enjoy their sandwiches by investing in $100 to their company. read more

I order a kid's meal for my son to go and a fresh baked cookie. The two men working during the lunch time, was really kind and sweet. The lobby and the women's bathroom was fresh and clean. This location has the best friendly atmosphere every time I visit. read more

Firehouse Subs - Sandwiches Near Me - Knoxville, Tennessee

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me and my boyfriend went tonight and had to wait about 45 minutes for 2 sandwich's while there was barley any customers there... the 2 lady's did nothing but stand at the front of the line and was laughing instead of making sure both our sandwiches were being made. took about 20 minutes for 1 sandwich and about 20 minutes for the second one. read more

The good: The food tasted good. Was hot and fresh. The meh: everyone behind the counter seemed bored. There are dirty tables and the ground could be moped. The bad: At no point should a sub place take over ten minutes from ordering to make a sub when no one else is ordering. read more

Firehouse Subs - Dirty floors. - Sandwiches Near Me - Knoxville, Tennessee

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Never eating Subway again! The food is really good . I got the meatball sub. The reason I rated 5 stars was the girl who waited on me . It was a hot day and I told her I was going to wait in my car and get it when it was ready because my young son was in the car he's 9 but still . She hand delivered it to me and said she didn't want me to have to leave him again. It was a very sweet gesture and this mom greatly appreciated it . read more

Fool me once, no thanks- if you really wanted me to try again , you would have offered a free retry. Period read more

Firehouse Subs - Wow small - Sandwiches Near Me - Knoxville, Tennessee

I am bewildered as to why customers have rated this restaurant as three stars. I eat here a lot and my experience is always the same! When you walk in the door, you are greeted with "Welcome to FireHouse"! You place your order and they come out right every single time. They have an abundance of meat and whatever you choose for them to put on it.....every time! The restaurant is always neat and clean and they do a fantastic job of making the subs and getting them out as soon as possible. I highly recommend going to the Western Avenue store. You won't be disappointed. Thank you Firehouse on Western for keeping this customer very very happy. You all simply rock!! read more

We were on our way to Disney World and we decided to stop here - it was not on the I-75-40 business area, but this location was still pretty good; they were really nice and hosted a good 15 of us - the sub was really good and I had no problems at all with this place. They have clean restrooms too and they have a lot of options for drinks read more

Firehouse Subs - This was really good - New York Steamer Sub - Sandwiches Near Me - Knoxville, Tennessee

when I walked in I realize first off that this placed needed a mop and a broom. The cashier with tattoos and big muscles needed a fresh attitude he didn't smile, he didn't make eye contact and I felt like he had a chip on his shoulder. It was only him and another girl ONLY !!!!!! I went over to the drink fountain after I placed my order and it was so nasty!!! Like even the outside of the garbage can was nasty with every inch of the floor. I got home to eat and it look as if she put the lettuce on top of the bread and for some reason I couldn't eat all of it, my stomach started to hurt. Maybe something is old in the sandwhich and as I type this I feel like weird in my stomach. Note: I just moved from Huntsville , AL and the fire subs there is Amazing!!! It was always clean, they usually have like 6 people there and my sandwich was always 5 star and most of all I ate it all. So, this location is the WORST !!!! I will never recommend this place or eat at this location ever again. read more

Firehouse Subs - Yuck it even look nasty before a bite could even happen. - Sandwiches Near Me - Knoxville, Tennessee

Love firehouse food... very underwhelming staff, or everyone seems to have a bad day at this location. Been to many stores and consistently this one inspite of really good sandwiches and even underrated salads, always has people who seem to dread the daily grind.... food is good, and would almost always give this franchise a 4 for a sandwich shop as it is one to visit but this location will typically lose a star due to the staff seemingly wishing they worked at subway.... read more

When it comes to fast food sandwiches, firehouse is my top choice. I love the idea behind the brand and the fact that there are ways to support those who serve local communities in their fire departments. As for the food, my favorite sandwich is the hook and ladder. It's piled high with turkey and ham, melty cheese, lettuce, mayo, and deli mustard. I skip on the tomato and onion per my own preference. There's a hint of sweetness there as well, that I'm assuming comes from the ham (sugar cured or honey ham maybe?). It's even better that the sandwiches are served hot with a dill spear on the side. The only down side is that the portions tend to be a tad big for me. They only have medium and large options for the sandwiches and drinks. The medium is 8" and that's just a bit much for one meal but too small to split into two in my opinion. read more

yummy food and good staff interactions. the girl who took our order was very friendly and helpful

Slow slow slow. Very busy but would not be this busy if they were quicker. Ate chips way before sandwich was ready. Just slow.

Went to Firehouse lastnight around 8:30. Walk up to the register the lady walks off didn't bother to greet me. The other lady worker was sweeping in front of me. And the other lady worker walked around to the register. Nobody still haven't acknowledge me standing there. I finally say are y'all open or closed they said huh I said are y'all open or closed. I been standing here for 10min. Oh we didn't see you I was like really . Just forget it I won't be back for awhile. I eat here during the week about 2-3 days I couldn't believe read more

I am a huge Firehouse Sub fan. When I was working close to this location I was here at least once a week sometimes more. I would either have it for lunch or pick it up on the way home. I like the crew that works the lunch hours. The manager, Niarobi ,is a really nice guy who makes sure everything is done to perfection and the restaurant is kept very clean, well stocked and inviting. He always welcomes people as they come in and always seems to remember my order when I visit. Maybe I go a little too much. But I kinda like having a place I know will get it done right the first time. The sweet tea is always perfect and fresh, never something old left in the container until it's nasty. It might cost a little more than the other place named after Mass transit. But it's so worth it, so very much worth every nom nom bite. This is a much larger restaurant than the other locations it seems. It doesn't feel so packed and crowded even when busy. easy parking and a light to cross traffic. read more

I am a huge Firehouse fan but this location is all about who is working when. I've been to this location about 10 times and can say that I have enjoyed about 75% of my visits. Some visits the staff is welcoming and friendly, while sometimes they look bored and frustrated. Sometimes the sandwiches are thrown together, while sometimes they look like the picture. All together a good location and very tasty..... But if you walk in and a member of the staff sighs, I would recommend to to turn around and enjoy your meal elsewhere. read more

An example of a business that takes criticism, and corrects the issues. Thanks for the response, and look forward to eating there again!

The customer service here stinks. Three people working and not a single friendly one in the bunch. I actually felt like a total inconvenience and I'm not sure anyone said more than two words to me. There is so much opportunity here for this to be a really fun place to dine. read more

Not sure what review I put on here would be helpful to others.. I'm not that big a fan of firehouse subs. The foods ok, but not sure it is worth the money. The drink machine is pretty cool though!! read more

Great customer service and food!! Love going here with my grandmother and watching her play with the drink machine Haha..