I literally never leave reviews I had to re download this app to leave a review because I was in awe of the customer service at this Firehouse Sub! The staff is soo friendly and welcoming, setting a great atmosphere making my visit a great experience. We got Two large spicy Cajun chicken subs. So freaking good loaded with a great amount of Chicken, and perfectly toasted bread. Absolutely love coming here and would definitely recommend this location. read more

I'll give them two stars for being friendly. These folks give molasses a good name. Next time you hear someone say slow as molasses just say not as slow as Firehouse. read more

I'm not sure how the management can read the dozens of 1 star reviews on their own site and keep shoveling out the garbage they do. I don't typically write reviews like this but when I work a 12 hour shift and open my sandwich to eat my only meal and it is almost inedible its pretty pathetic. The management replies "Oh we are sorry you weren't satisfied with our great sandwiches...." Just look at the dozens and dozens of poor reviews. I wish I had read them prior to going there. Please look at the pictures of the sandwich attached here and let me know if you would even feed this to your dog? I'm serious. This is beyond embarrassing. Doesn't your staff have the least bit of professionalism and pride in their work? Let me know after you look at the pictures. I paid $13 and even tipped them for this. Go to Jimmy Johns or Jersey Mikes and see thei huge sandwiches with tons of meat, huge mounds of lettuce, handful of jalapeños and a whole line of tomatoes. Then look at my pictures. read more

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Serve food that obviously isn't refrigerated, areas not clean, staff must not use gloves. I was sick for 3-4 days after eating here. Friend from work ate here within a few days of me and became sick also with nausea, vomiting, cramps, diarrhea. So I wouldn't eat here again. read more

I really enjoy this Firehouse Subs in Hampton. It has a familiar, almost home-like feel. The workers are friendly and work very hard, and the subs are consistently good. The restaurant is usually clean and well kept. Just a heads-up: they don't accept bills over $20. You can use your firehouse sub app to place your order and pick it up from the pickup stand right when you walk in on the right, which is super convenient. Even when they get backed up, the staff keeps pushing through, so please consider leaving a tip--it really helps and is appreciated. read more

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Got some subs yesterday from firehouse. We hadn't been there in a while. I was craving a meatball sub so we went there. I got one for me and one for my mom. I asked for one to not be toasted and they didn't toast it . I can't tell you how many places will toast it after I say, don't toast it. So I was pretty happy about that. I think my husband got an Italian sub. I'm not sure he liked it though. The place was pretty clean. Tables were a little sticky. The staff were very friendly, they greeted us. they offered suggestions. They communicated very well, they made our food correctly and they even said happy Mother's Day, very nice guys. I think Maurice is the one that made my sandwich. Excellent team. Will definitely be back! read more

Would give zero or negative stars. They messed up a walk in order. Found out when I hit home. Too far to return. Called and a recorded voice said to enter a complaint on an order I had to send an email. It is now 24 later and no reply. Nothing. How dodgey is that? read more

The guys that work here are great, easy going, easy to talk to, and make a mean sub. I don't eat here very often because it's a little more expensive then lets say subway but it is 10x (ten times) better then the subway nearly across the street. I got the Italian and it was absolutely delicious! Keep up the great work guys! read more

I normally love firehouse subs. But this place has messed my food order up one too many times. And tonight I'm literally throwing up after eating a sub from this location. I'll never eat here again. read more

This store continually gets orders wrong. I do like Firehouse, but this location is a big fat NOPE. It shouldn't be hard to read an order to make a sandwich correctly. Also, their soda machine NEVER works correctly. It hasn't worked right in the year and a half that I've lived in Hampton. It's a problem when soda comes out of the machine tasting like the bottom of a soda after all the ice melted. It tastes like super watered down carbonated water with essence of soda syrup. The chips were right, but that's the only thing. I'm done going to this location read more

I really like the meatball and the italian sub. Very good quality to the sandwiches. However, what bothered me for the past two years, is they are always on the "Veterans Day" free food list. Yet, for the past two years I have been turned around stating they have run out of food. Each year, I am at the door when it opens. how can you be out of food when I am the first person at the door. Shame on this store for not honoring vets for the 2nd and possibly more years in a row. At least give the Veterans a coupon to come back. Shame on you at Coliseum Dr, Hampton, VA read more

We ordered pickup for our subs. One was for a meat eater - Turkey and bacon sub and one was for a vegetarian- a veggie sub. On the veggie sub was two pieces of meat. Disappointing that they would put meat on a veggie subs. The sandwich was clearly prepared sloppy because it was a piece of beef and chicken neither meats from the other sub we ordered. Will not be returning here. Thought we could bite into a non meat sub yet chucks of meat. That should be unacceptable. read more

Firehouse Subs - Supposed to be a veggie sub but had meat in it - Fast Food Near Me - Hampton, Virginia

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3 staff making sandwiches, one cashier. I arrived at the tail-end of the lunch hour rush. Floors marked for social distancing, staff wearing masks. A bottle of hand sanitizer haphazardly on a table in front of the prep station. No problems with my order however a gentleman was standing waiting for his order. The staff preparing the sandwiches were negatively and loudly discussing a previous customer. The gentleman waiting thought they were talking about him, interrupted the staff and apologized if he had offended them in any way. He was genuinely embarrassed and thought they were discussing him. Staff stated they were talking about another customer and continued to badmouth that person and situation while at least 7 other people were present and waiting for their food. Very unprofessional. read more

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The service was terrible. They were out of lettuce for the salad we ordered and rather than provide a refund, they offered a side dish instead, which was less than the price of the salad. Two of the sandwiches were made wrong and the potato soup and Mac and Cheese were cold. We got sick after eating here. I would not recommend this place to anyone! read more

I'm usually a big fan of Firehouse Subs. However, this is the WORST location we have ever been to. First, the customer service was lackluster. Usually, Firehouse employees greet you with an enthusiastic "Welcome to Firehouse!" If these guys said it, it was so mumbled, we never heard it. We were then told that they could only take orders online--not in person. I thought this was odd, but I have the app, so it wasn't a big deal (although, later, I saw them taking orders at the counter). Next, the Freestyle soda machine was out of half of the flavors. And they had NO WATER! How is that even possible?! My daughter did try the orange drink, but it exploded all over her. The condition of the restaurant was disgusting. The floors were sticky, and it stunk of urine. I moved to another part of the restaurant to get away from the smell, but then the manager came in, holding a cigarette, and reeked of smoke. My family and I decided that we would have to eat out in our car to get away from the smell. Plus, the tables were filthy. The wait time was also excessive. And when it was ready, they just put it out on the online shelf--they never even called out our name. It was only when one of the employees noticed we had been sitting there for a while that they asked what the name of our order was. He then went over and grabbed our bag from the shelf. It makes me wonder how long it had been sitting there. So we packed up to leave, only to find out there were no lids for the large soda. One of the employees went into the back a couple of times to find them, each time coming out with the wrong size. She was then told by the manager they didn't have the lids for the large drinks. Seriously?! Once we were out in the car, we started handing out the sandwiches. That's when we realized they completely missed one of our sandwiches. It was an absolute joke. At least the sandwiches (when we got them) were good. But everything else about our experience was terrible. We should have gone to one of the other dozen places in the area. What a mistake. read more

Little bags of chips, half a sub light meats any size drink, plus annoying employees. $12.50, "Do you want to round up?" For what??

Worst one I have ever been to. Me and the family ordered 3 sandwiches and it took over 30 minutes to make. Keep in mind they weren't busy they were just moving that slow with 3 workers. read more

Staff was not busy, maybe two people in the store when I went in to pickup my subs yet not one employee acknowledged or welcomed me (although they did look right me ) I had to ask for my side of Italian dressing even though it was right on the ticket ...Sub was nothing to write home about ... I guess I'm just a Jersey Mikes snob, and I'll keep my business with them , right across the street ... read more

First time visit. The store was empty and the employees were very friendly and relaxed. I ordered the small meatball sandwich and the medium club. Soooooo good. Okay let's be professional. The restaurant was clean. There were signs indicating social distancing. The team was wearing masks. I could not see beyond the counter so I can not confirm if they had gloves. It may have taken about 15 minutes or so for the order to be done. The staff were friendly and funny as we shared a funny joke. They gave us free cookies. I would go back for another visit. read more

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They never have ice. Soda with no ice is terrible. Service slow. Consistently gets orders wrong.

This location had such great service but the food however left much to desire. I ordered the NY steamer and I was handed a thrown together Sammy that tasted mediocre at best. The fountain machine was out of ice but was quickly refilled once I brought it to their attention. I'm on the fence here. Meh. read more

Firehouse Subs - New York Steamer - Fast Food Near Me - Hampton, Virginia

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Fun tasty subs! They are so underrated!! Friendly staff. Quick Service. If you're ever in the area, definitely stop by!

I have tried every sub at this location and can't decide on which one is the best. My son and I tried doing this during our last visit and we could not decide. I give them 5 yummies on my scale of 5. read more

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Went to firehouse subs for weekly lunch on a Friday. The ice machine was broken and it took over 20 minutes once ordered to get my meal. Total I was there was 1 hour, and I was hoping for a quick lunch. Staff appeared un-trained: they could barely figure out the cash register and were moving so slowly making sandwiches. The bathroom was dirty and without soap. I was disappointed in the service, but the sandwich was good. I got the Hook and Ladder. read more

I got the sweet and spicy meatball sub and it was SO GOOD! The cheese was melted perfectly, had the perfect amount of meatballs, smothered in delicious marinara sauce, and the bread was toasted nicely. I was kind of missing the 'sweet' aspect of 'sweet and spicy', as the sauce barely had any hints of sweet. But I can overlook that because the sub was just so good. They also give you a pickle. Overall 10/10. read more

Firehouse Subs - Sweet and spicy meatball - Fast Food Near Me - Hampton, Virginia

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Rude cashier, was on her cellphone the entire time she took my order & I found a hair on my sub.

Horrible. The cashier screwed up my order twice, then the people making it screwed up. Not good for this chain. I have frequented this chain. This will be my last visit. Yes, it's that bad. read more

Still no ice! Waiting for our subs. I read the review after I ordered big mistake. Lacks luster.

Not good. Walked into the empty firehouse sub with my family of four. Ordered to subs and two Mac and cheese. Waited for over an hour in the restaurant for the food. Both of our subs were luke warm and weren't flavorful and were missing ingredients. We sat and watched the crew members walk back and fourth as if they were confused for over an hour just to receive cold subs. 0/10 Would not recommend. read more

Food was just okay. Thick sub bread and no real flavor. I've tried the meatball, turkey, and Italian renditions with no satisfaction.

Ordered a steak and cheese and a jerk turkey sub- the jerk turkey was made correctly, and my partner enjoyed it. The steak and cheese (which is typically steak, cheese, onions, peppers, Mayo and deli mustard) was only steak, cheese and barely any Mayo. It was very dry and bland. I didn't specify to leave all the other ingredients off so they were either out of them and didn't call to let me know, or someone there was just in a rush. read more

I won't ever patronage this location again. It seems they employ only teenagers as they were playing around rather than helping customers and making orders. I made an order online so I waited at the rack well past the time it was supposed to be completed. I asked them if they had the order and at first I was told they didn't get it, then after another couple of minutes of searching they found it. This place needs better management. read more

Best firehouse in town! Very friendly; best meatball sub ever!! Highly recommended. Btw, get the cherry vanilla dr pepper read more

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I'm so disappointed in them. I paid $12 for them to only make half of my sandwich. If I could give ZERO STARS, I would! read more

Firehouse Subs - They only made half my sandwich! I'm so upset! - Fast Food Near Me - Hampton, Virginia

Clearly the guy that was making food tonight was new this was the worse sub I have ever had from this location please train your people

Store is closed at 1:30 on a Sunday. Seriously. Been here a few times and the food is ok but it takes forever.

If I could give this fire house a negative star, I would. The sub tasted fine, no better than usual. We waited 45 minutes for two subs and there was a couple and a single person in front of us. There was four people working the line moseying around as if they had nothing to do with no sense of urgency and no manager in sight. I understand you can be busy and that to go orders exist but if you were running that behind you should inform customers before taking orders, not to mention it's very unprofessional to cut eyes at the customer after I've spent $25 and all I want is to eat within a decent time frame. I was about to have a Karen moment but I was very nice and asked how much longer it would be and I Was told that our order was a next up, no one even offered a bag or chips or a cookie as compensation for the ridiculous wait. This place used to be good but I will take my money elsewhere. Hire a better staff. read more

Tasty subs filled with your favorite toppings. The restaurant is nice and clean. The woman taking our order was not that "welcoming" but I won't hold it against them. Subs are steamed so if you get yours to-go, it may be mushy when you get to your destination, so I recommend eating in. Be careful if you go here for your lunch break, they take a while to make subs and if is busy you may be late getting back to work. read more

You will never go back to Subway, Quiznos or any other sub spot after these amazing subs! I don't know what all the other "bad" reviews were for...I've been to this location at least 5x and never waiting more than 7 minutes for my meal. Love the Hook and Ladder sub best! read more

Now that they have been opened and operating for some time we have seen the wait time come way down. Service was very good at a very busy time, lunchtime with a full house. Almost all the tables were occupied. Friendly staff well made sub in a very upscale Firehouse setting. Forget the early reviews ( we should all know you have to give a new place a little time to get it right) Now is the time to come In. read more

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