I love this location. Subs are awesome. Staff is friendly and patience especially when dealing with customers like Brent L. I was walking in to get my regular BBQ brisket subs(best thing ever) and saw Mr attitude showing off his pitiful life. Bonnie is the most helpful and personable lady I have dealt with in a fast food place. She offer him a drink carrier because Brent L was about to drop everything Please come see Bonnie in action she is awesome and so is the rest the workers Brent L please go poison some other place with your bad attitude and leave my favorite sub place alone. read more

I ordered one sub at $24. The sub was all spilled out all over the bag and the driver threw it down. They did not refund me or assist.

Stay out of this amateur restaurant ! I ordered their Thanksgiving sub and it had very little turkey, it was just basically stuffing on a sub. Wasted $13.00 it was not filling at all, it would be a sad Thanksgiving if this Firehouse Sub had anything to do with it. Of course the owner wasn't there to complain to or replace it. Just read the reviews they all say this location sucks, and then the owner or manager gives a worthless apology and says they'll look into it. I don't care about your worthless apology, I want a replacement meal or a refund read more

Firehouse Subs - Sandwich - Sandwiches Near Me - Cross Roads, Texas

I placed the order online and when I picked up the subs I didn't check if everything was according to my order. I ordered two subs one is Hook and Ladder and another one was Italian and spare pickles for both. When I came home I had two subs Hook and Ladder and no Italian sub and no pickles. My son was so upset , he was waiting for Sunday to have his favorite Italian sub and I couldn't go back to exchange the sub. Very disappointed read more

I would not recommend ordering pickup or delivery from the 380 location. The last 2 orders I have placed, the sandwich has been cold, soggy, and missing items. I ordered the Thanksgiving special, which was missing main item of stuffing. It was inedible so had to throw it out. I also got the Italian, which had cold and soggy bread. read more

Firehouse Subs - Thanksgiving Special. No stuffing so just turkey and cranberry on a cold soggy bun. - Sandwiches Near Me - Cross Roads, Texas

I have come to this location a few times, hoping it would get better, they have officially lost 3 customers! They are so rude! They look and act miserable! Never again!! read more

It's not even worth one star! Horrible service. The employee was unwilling to add or give us a side of lettuce for our son's sandwich. Very unfriendly staff too. This is the second time we had a bad experience and will NOT be returning! read more

Workers are rude here. Didn't greet when you come through the door Walk up to the register "what do you want" Responses are mmmhmm under the breath Side conversations about customers and how much they dislike making sandwiches read more

Go to the one in Flower Mound... much better. This place seems to always get me sick. The meatball sub is horrible, and the people here always look angry. read more

Usually, the food is pretty good at this location, but we must have ordered too close to closing time because part of our order #01854 was subpar. The club did not have any bacon, the mustard we requested was not added and the cheese if any was almost nonexistent. Did not enjoy my sandwich. I guess we'll have to skip online ordering at this location. read more

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It was an okay sandwich. It's not great, but not bad. It got the job done but won't be a go-to sandwich for steak and cheese. Will try other sandwiches, though, another time. read more

Disappointed is one of the words that comes to mind when I came home to find my sandwich had been made incorrectly. After having a great first impression, I returned the following day. Unfortunately, the two young ladies behind the counter were more focused on talking about dissecting goats (?) than making my sandwich correctly. The ticket clearly says no mayo, but when I got home, mayo was heavily spread on the top and bottom bun. Normally, you can kinda scrap it off and work around it but as you can see in the photo, it's everywhere. When I tried to call the phone number on the receipt (which is the same number online and in the app), the line is not connected so I couldn't talk to anyone about the error. Honestly, it's not that big a deal but I needed to provide this update to my previous 5-star review. read more

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One of the better sub shops but ... hard to match some of the non-chain shops. The sandwich machine in Lawrence Indiana comes to mind... ok, back in the late '70's... but! All good read more

It's good to have a sandwich place that's clean and makes good food. I think they could add a bit more meat when they build the sandwiches. No drive thru, but they are usually pretty quick. Sometimes a wait on the weekends. read more

Terribly SLOW service and uncaring staff. Went here 3 times after it opened. Had to wait 30 minutes for my order the first two times. The last time I went, I waited almost ONE HOUR!!! The staff never called my name. I quietly went to the counter to see why it was taking so long. The staff did not even look at me or verbally acknowlege that I was standing there. Finally, one of them came over. I politely let him know that I had been waiting for almost 45 minutes at that point. The 2 other people making sandwiches were confused. One of them said she GAVE MY ORDER to a WALK IN PERSON who claimed she had an order to pick up. They never called my name or the girl's name who got my order without paying. Finallly the Manager came out from the side room. He was hurried and unfriendly. He re-entered my order. Never offered a discount. When I suggested a discount because of their mistake, he was rude. Made me pay full price and wait an additional 15 minutes to get my order. Will NEVER go to this location again. :-( read more

Ordered online for pickup. When I go there, I checked the order to make sure all was right. Something was missing so I stepped up to the counter and the manager Bonnie treated me like I was trash. She let me know that everything was in my bag and over explained to me that I must be talking about the drink and when I got 2 large cups and a small she told me "no a small on" which she was wrong.. I ordered 2 large and 1 small. I corrected her that there was in fact something missing. I had to take my order out of the bag to demonstrate that the item was missing. This was frustrating. I took the time to inform them of an active food safety violation. And then I went on my way to fill my drinks. At this point I thought the altercation had ended but as I was walking out, she calls to me "you know we have drink carriers sir" I looked at her confused and she said "you have an attitude don't you" I won't go here and I hope you won't go here either until Bonnie is replaced. (Bonnie the name she gave me.. she is an older woman, the manager) read more

The manager that was in duty 4/23/22 was as rude as they come. The customer ordered online and showed her the phone with the order information and she yelled "Don't come in here flashing your phone, give me your name or something!!" Myself and two other customers just walked out because we didn't want to deal with her. The online customer walked out as well. read more

I don't why but everytime I go into this location the workers are so insanely rude. It's a bunch of entitled teens/early 20 year olds. It is very uncomfortable and awkward. The lady who took our order had her airpod in one ear and kept saying what? What? Like take your fucking airpod out and you could hear us. We came in 1 hour before closing and they were mopping, taking out the trashes, turned off the music and TV, wouldn't let us dine in and rushed us out. It seems like they don't like their job at all. This was so unfortunate but it's even more unfortunate that this is everytime. Not sure who the manager is but all your employees are entitled bratty kids read more

I have always had a great experience at this location. Dezzaria, I believe was her name, was so sweet tonight. I appreciated her customer service read more

The staff was friendly, the place was clean and the food (Turkey-Bacon Ranch & soup) were fresh, hot and delicious. Highly recommend

Went in for some lunch today.. love the new team. Everyone was efficient and sharp. My sandwich was great! read more

I gave them a 2 star's because we go there a lot, but this last time this the young lady handed me my extra crispy bacon to me not in a napkin, plate, box but by hand and placed it into my hand. She just reached over the counter and handed me the few pieces of bacon into my hand. To say they were still hot, yes they were very hot. I thought she was kidding but she wasn't. As soon as she gave them to me, she went on her way to making another sandwich. If this was my first experience with them, i wouldn't be going back I have many options where to spend my money. the service here has been getting worst each time. Owners beware! read more

So happy this location is open. The owners are so nice and caring. They were so nice to us and made sure my little boy got his Fireman's hat. Sandwiches were fantastic, soup was fresh and hot, perfect. Very happy and excited to go back. read more

got my order wrong and staff were very rude to me. didn't even pay attention when I came in.