I'm a regular at this location and come here primarily for breakfast. Felicia and her staff are highly valued by me. They usually remember me and my order is always right and made timely. I love that I am always greeted by name and with a smile a great energy. The food is always consistently good and the iced coffee, and other drinks are great as well. I use the Dunkin' apps to ensure I get my points and to order ahead. I've never had an issue with that. The drive-through is also nice and quick. This is definitely one of the best Dunkins in the area and I've gotten foot service at most locations but at this one it's exemplary! read more

Dunkin' - Plain bagel with Bacon egg and cheese, hash browns and ice coffee - Donuts Near Me - Cross Roads, Texas

I SPOKE TOO SOON IN MY LAST REVIEW!! The employees at this location are a bunch of idiots!! If Nate is not working the food does not come out right. I order the same thing every time. Sesame bagel toasted dark, extra veggie cream cheese and a latte, the latte was fine but the bagel...see below. It doesn't take a PHD to make a bagel the way its order I even confirmed the order when I got to the window and she repeated it back. So I guess I will drive to Oak Point to that Dunkin, they have no problem understanding and making my order. read more

Dunkin' - This is my disappointment...Hopefully not going forward..previous visit not toasted barely any cream cheese! - Donuts Near Me - Cross Roads, Texas

Reason # 4,563 as to why we don't need to live like this. If you're gonna be intolerable. You don't deserve to work. I wish it wasn't "skin color" related. But this woman, with the most demented attitude will not give you a straw without letting you know. She's pissed. And then she continued to act confrontational regarding her incapability to give you a straw because she can't grasp the concept of sliding the straw in your hand while holding the cup. Poor ambience, I felt like was about to lash out and chimp her way through the window. read more

There is an angel named Carlos that is so kind! His good morning and helping me with my last minute munchkins order made my whole day! Excellent customer service, thank you Carlos! read more

The only reason I'm giving 3 and not 4 is because of the amount of ice they put in my drink. The service is friendly and the drink was good but I asked for light ice because it gets watered down too fast. I got home and took the ice out of my drink and had less than half in my cup. This is why I go to Dutch Bros. They will give you light or no ice and still the same amount of the drink. read more

Dunkin' - Large iced shaken espresso with light ice. - Donuts Near Me - Cross Roads, Texas

So great! Carlos was amazing. Bagel was ACTUALLY toasted dark. Love this place! Right down the street from where I work so it's easy to get in and out quick. read more

Randomly close the lobby to walk in traffic during the busiest part of the day. Very rude workers.

My husband and I ordered plain bagels and an English muffin and both bread products tasted horrible! There had to have been something wrong with the batch because we couldn't eat more than one bite. Do not recommend read more

I go here almost every single morning. And almost every single morning for some weird reason they always mess up my breakfast sandwich. It's making me question. Why even waste my money here. I always ask for a bacon, egg and cheese with butter cut in half. And for some odd reason, they always put a sausage instead of bacon? I hate the sausage. If I wanted the sausage, I would've asked for the sausage. So then I end up throwing the sandwich away by the time I get to work because that's not what I wanted. This happens almost every single day. And it's crazy as I even told the gentleman at the window today. Can you please make sure they put bacon because they always mess up and put sausage instead of reading that it's bacon. And sure enough they still put the damn read more

Dunkin' - Donuts Near Me - Cross Roads, Texas

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This place is AMAZING! Literally one of the best coffee shops I have EVER been inside! great customer service, great coffee, and they even have ice cream! And the bathrooms were clean too! You can't go wrong going here I highly recommend. read more

I visit this location for Baskin Robins aside. The staff is extremely lazy, every time! I have to mentally prepare myself to visit because I know the customer service won't be great. It's the closest location to us. I went last Saturday early in the afternoon for a waffle bowl. They don't have any made. I was fine with waiting but I was told that's something that's done later in the day. However I've come multiple times in the evening and they claim it's something that's done later the morning staff should be doing. Basically no one is making them, and won't if you ask. Why offer it if you're never going to have them or won't make them upon request. They aren't that busy. I ended up getting a cone put into a cup made like a sundae and the ice cream taste freezer burned. Just very disappointing! read more

so slow!!! took 10 minutes waiting inside for a black coffee. this place sucks. ................

My husband and I had a great experience today at the new Dunkin' Donuts on Cross Roads. The employees were friendly and ready to help. This isn't my first encounter with them but I've noticed that the service is pretty consistent. My first experience with them was a bit chaotic since everyone was trying to figure out how to work the system, but everything was fine in the end and the manager on duty was apologetic and warm. The drinks and food are similar to the quality at other Dunkin's. Overall, glad that a Dunkin is finally open up in these neck of the woods since prior, the closest Dunkin was 20 min away in Frisco! read more

Dunkin' - Small caramel iced coffee with cream and sugar, and 2 donuts! - Donuts Near Me - Cross Roads, Texas

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The stars are for the service! My mom and I went to pick up breakfast and coffee and my mom was super indecisive and the server was super patient with her and gave very helpful suggestions that finally lead Mom to a decision. The coffee and food were ok. read more

I don't understand why this Dunkin' Donuts is open. Terrible staff. Terrible customer service. Three people working there (1 was drive thru) and the other two walked to the back. I am the only person inside of the Dunkin. I waited there 6-7 minutes before one of the associates walked from out the back and I asked for help. I ordered a milkshake and he said "I've never made one of those before give me a second" and proceeds to pull out a training book.. Dunkin, you have to be better than this. I also ordered two scoops to go and I received maybe half of a scoop? Unacceptable. read more

Thank you Dunkin Crossroads, Tx for the extra strength coffee with extra grounds for no charge read more

Dunkin' - 1/3 cup grounds - Donuts Near Me - Cross Roads, Texas

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This is establishment is hit or miss Today I ordered a French vanilla swirl latte( hot) I received a "cold latte " & cup was not full I explained to cashier drink was cold , nasty and asked for latte to be hot. He accepted drink and different cashier returned with hot latte & full cup.!!! I don't like making a fuss about customer service but it bothers me when customer service is subpar! Specialty coffee aren't cheap , so therefore i expect what my "hard earned money "paid for. Note to management!!!! Please make sure staff is trained and know how to serve hot as well as cold coffees . Customers keep businesses open & have other options within 5 mile radius to purchase coffee I need to seriously weigh options between Starbucks Dunkin & Dutch Bros read more

Yeah just close... I understand finding people to worn is hard but if this what you pass off as product you're a disgrace to the brand. Dunkin/Baskin Robbins combo that sells 2 day old rock hard donuts and mangled ice cream cones-- so many donut shops and ice cream places on the 380 corridor that actually want your business. read more

Dunkin' - They pass this off as normal - Donuts Near Me - Cross Roads, Texas

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The staff are incredibly rude and the coffee was horrible. We ended up going straight to the much more reputable coffee chain next door (don't worry, you have two better options)!! If you want to have a good start to your day do NOT come to this location. read more

Today was my first time ever at a Dunkin Donuts. This one also had a Baskin Robins inside. My child and I walked in expecting to get some doughnuts and a banana split. When we walked in there were three workers and not one of them greeted us. I was confused. Then my child was telling them what he wanted and he got ignored. They were standing there like some statues. We left the place without getting anything. Getting great customer service is important to me. If I could give this place 0 stars, I would. read more

Seriously, does management not care about this place at all? I don't get it. First visit to the Baskin' Robbins side several months ago wasn't great, but hoped it was just a bad night, so tried again. Second time was worse. Three workers total (one drive-thru), with one guy standing over by the back teasing the girl "helping" us the whole time. She was so distracted, we had to repeat our very simple order several times. Also, several of the ice cream flavor labels had come off and when we asked what a few of them were, she had no idea. Didn't know where anything was (the request for a waffle cone stumped her). There are also advertisements all over the place for the Cookie Butter flavor, but when asked about it, she had no idea what that was and said they didn't have it. Finally, when bending over to scoop the ice cream, her long hair grazed the top of all the surrounding ice cream flavors. Never again. read more

I ordered a variety of donuts with the assortment of donut holes for delivery. They sent me all strawberry frosted sprinkle donuts that I didn't even order. It's like they just grabbed whatever and put it in a box to send. I'll never order from them again. I don't even like strawberry and when we at least tried the donuts they were old. read more

Use the app every time on visit this location. Never had an issue with it. Food and drinks are done within reasonable times. Never got a cold sandwich or coffee less than hot. read more

Worst donut and croissant I have ever had. Please don't ever go here for donuts. They are not worth the brand name they have built up.

This Dunkin on Hwy 380 in Crossroads Tx is clean and the staff seem hardworking. I've only been here once. I stayed for a while with a group of friends and was able to observe the staff discussing the regular customers in the drive through. They knew their orders by memory and how they liked their coffee served. I thought that was very 1990's of them. I saw one staff member moving so fast he spilled a walk-in customers large iced latte all over the counter. If it were me, I probably would have gotten to cleaning and replacing quick so she could leave. But he seemed like his self esteem took a hit and was upset over it longer than I personally would have liked. None of that is reason for 3 star though. I absolutely five star the staff and the cleanliness of the establishment. What I three star is the product. It's not fair since the employees don't have control over that. But I purchased a dozen donuts holes. And I already knew in advance I wouldn't like them from ordering them in Manhattan years ago. They are just too cakey. Folks in the south do not like a cakey donut!! We like a light, yeast, high glaze donut like Southern Maide's. Anyway, imo they were gross, and I was happy to share them with everyone around me. I had about ten friends and between us all, we left 4 of the 12 donut holes behind. So I brought them home to my whippet who, by nature, always looks like he is starving. When I offered them to him, he took it from my hand and dropped it on the floor in front of me and looked up to see what else I had to offer. When he saw I only had donut holes, he walked away, leaving the one on the floor. I was too flabbergasted by the fact that he wouldn't eat it to fuss at him for leaving a mess! If a dog won't eat something, that is my que something is waaaaay off. Just saying. And I did end up with a headache from the one donut hole I did eat! read more

Dunkin' - Interior photo - Donuts Near Me - Cross Roads, Texas

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Hot fudge, chocolate sprinkles, and many flavors of ice cream have not been available for more than a month. Ordered two sundaes and the employee put two spoons in one cup, and no spoon in the other cup. Ridiculous! Asked for lids and he handed the lids to me instead of covering the sundaes with them. Will call the corporate office tomorrow. read more

There is no way to communicate with the store about a mobile order, either through email or through their app, and none of the listed phone numbers for this store are working numbers. When I asked an employee about it they even told me they have no landline phone. And that they have nothing to do with the app. I placed an order for a dozen donuts last night but got no notification that my order was ready, or that there would be a problem fulfilling it, until I got there and they told me they were out of donuts. These days apps should be more user friendly for the customer AND the employees. read more

The crew has been super friendly and personable since day 1. My order is always right and the app makes being loyal worth it!

Just close please. Worst dunkin I've ever been to. Staffed to the brim but slow as can be. Horrible service rude workers who talk like it's their first day. Badly managed and serviced. I wouldn't recommend this location to anyone who likes getting their food under 30minutes. And to top it off they were out of half of the donut types. Pathetic read more

Worst run Dunkin I've ever been to. I can hardly wait til the new one opens on 380. Today no large ice coffee cups. Then had to wait for them to brew more. Nearly 20 minutes to get a cup of coffee. I will go to Starbucks until the new one opens. Always have an excuse why their service sucks read more

I have been to this store 4 times for a chocolate malt with Peanut butter and chocolate ice cream. So far I only got close once when they had Peanut butter and chocolate ice cream but no malt so I got a shake. Too much milk - very runny. The other three times they did not have the PB & C ice cream. What a shame. At this rate they will not be here long. read more

Have tried 3x now giving benefit of the doubt that it was just an off day. I will not go back. Donuts are not fresh. They taste 2 days old and skimpy messy decorated. I am from the northeast where there is a Dunkin' on every corner fresh and amazing so I am frustrated. Either mngmnt doesn't get up early an bake fresh and or they don't go thru training like other stores. Quality should be priority. Thx read more

Came in and only one family was in line so far but the workers were still very slow. When we finally got to order, the guy didn't listen when my mom said caramel drink. He did mocha instead and then filled the rest of the cup with whipped cream when he didn't make enough product. I had to correct him about 3 times on my brownie sundae because he wasn't paying attention. No waffle cones. No napkins or spoons out. Overall, The baskin robins part wasn't good. Even the ice cream and brownie sucked. read more

I visited this new Dunkin' Donuts at 3pm and was served hard donuts. I guess you have to arrive in the morning if you want fresh donuts.

Love this Dunkin! My coffee order always tastes good, and the one time it was a little off (you know how Dunkin drinks can be inconsistent sometimes?) they remade it for me no problem. I really appreciate their customer service! read more

first I want to say how thrilled dd finally is near me...second..they r open until 10,third ...I would love to say Thank You to DeMarcus...hes awesome...always does my order right ..so nice And friendly ..def thrilled hes working there ...Bravo!! read more