Horrible unprofessional attitude from the employees when giving directions to make my sub i pay for, asked for extra mayo and they put a Plastic To-Go Packet in my Sub and clearly also see they didn't even spread actual mayo on the bread I havent noticed until I got home and opened my sub up to start eating, how disgusting and unprofessional of them to do this. Also lying and stating they dont carry cucumbers. read more

Firehouse Subs - PLASTIC WASTE TO-GO PACKET IN MY SUB - Fast Food Near Me - Citrus Heights, California

Wow! The Engineer is a really good sandwich. Their fries are hot and crispy too. The service is fast and friendly.

Was expecting more out of my sandwiches. Drove almost 15 miles round-trip and was expecting good hearty sandwiches. I got a block of meat and mayonnaise. And then my spouses large sandwich came with maybe a half a spoonful of gravy for dipping. read more

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Nice employees at this location. My husband and I got the brisket sandwich and the Italian sandwich. The sandwiches tasted great, but it was $30 for two thin medium sandwiches! read more

This used to be our go-to sandwich spot, but the place has fallen apart over the last year. One visit, the manager was literally yelling at employees and then just stood around chatting instead of helping. Another time, we did a mobile order and showed up to find the soda machine broken. They offered us a lukewarm bottled soda and told us they were out of desserts. Not great. The final straw was our most recent order. We placed an online pickup at 8:30pm. When we got there, the doors were locked and a handwritten sign said "we close at 8pm," even though the posted hours on the door and online say 9. We tried reaching out to the store for a refund and got nothing. We had to dispute it with our bank. The food is always good but the prices are too ridiculous. At this point, we're done. We won't be back. read more

Glad there's a location that's close to where I spend most of my week at haha. It's located in a busy plaza, but parking has been pretty easy. I usually order through the app since I'm always on the go. So I can't say much about the place. I know the workers are friendly every time I come. The sandwiches I order are consistently good. They have little cups near the hot sauces that you can fill up to take to go. read more

"The food is so delicious, I could eat there all day! They keep the place spotless, the bathrooms are always clean, and the mac and cheese is the bomb-diggity! The workers are also super friendly and welcoming. That's why I keep going back whenever I can -- the meat is always hot and fresh, and their garlic bread is the best as well!" read more

This location would not accommodate the May 6 - Free Steak & Cheese Melt for Every Mike promotion. https://news.firehousesubs.com/posts/firehouse-subs-r-invites-every-mike-in-america-to-try-the-new-steak-cheese-melt---for-free They had a sign on the door that said, "Out of free subs". They were unwilling to offer a raincheck or offer a substitution. read more

I have found them to be good tasting items. However, every 6 months prices have increased. I just paid $19.99 for a MEDIUM sized sub and a bag of chips. No drink. Not doing that again. Their menu photos on the wall should be changed. Your sub looks nothing like the photo. It's a flattened reality, half as thick. The price is my main concern. Sprouts will be my affordable value from now on for very fresh subs and sandwiches. $8 can't be beat. read more

Don't bother requesting anything slightly off from how they list it. It's too much work and too confusing.

January 2025, paid $15 for a "medium" sub and barely even got a 6 inch sandwich for the price of $15. C'mon people it doesn't matter how good the sandwich is, that is ridiculous for a turkey sandwich with a slice of cheese and one tomato. The sandwich wasn't bad but again to pay $15 and not even get a 6 inch sandwich. This was small it did not even fill me up. Yea at some point we can't just keep blaming "inflation" for this ridiculousness. Firehouse subs: "Pay a lot get a little" read more

Firehouse Subs - Good sandwich but terrible value this was $15 - Fast Food Near Me - Citrus Heights, California

Worst Firehouse Subs location ever been to out of the 1.215 locations. First the hours are wrong - they close at 8 instead of 9. Went in to get my order at 7:40 and was told I could not eat inside the interior seating closes at 7:30 PM. Had to sit outside and finish my sandwich by 7:50 but they had already locked the doors by 7:48 PM. Could not hear the person behind the counter because the restaurant plays very loud Hispanic music so had to keep yelling. Find another restaurant plenty in the area if you want to eat inside at 7:30 on the weekend!! read more

Firehouse Subs - Closed at 7:48 PM - Fast Food Near Me - Citrus Heights, California

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Not good firehouse . I ordered a small veggie with no onions and asked if I would like it cold and said yes. I was thinking it would have raw green peppers and mushrooms but they put ice cold cooked green peppers and mushrooms that did not taste good . What was the thought process here - not only that the size was child size with very little ingredients. The price was 10.00 and so not worth it - I will go elsewhere. read more

Similar to a previous reviewer, I arrived a few minutes after 8 p.m. to pick up an online order placed just minutes before. Hours online advertise they're open until 9, but upon arriving lights were off and doors locked. After seeing someone walking back and forth inside, I decided to walk up anyway. There was a male worker inside who saw me, and decided it would be best to awkwardly turn around and walk away, even after we made eye contact and I gestured at their hours, than to provide any sort of explanation or human interaction. This was an Uber Eats order, so I'm unsure if the customer will be refunded, but since one review from 2 weeks ago had this experience with NO refund, and another from 3 weeks ago with the same experience (again, closed early and provided NO refund) on Google, I would avoid this place. Very shady business practices. read more

I ordered my food through their website at 5:34. I ordered 2 basic sandwiches and was given no approximate pickup time. I arrived at 6:00 and they told me "that's gonna be a while" (regarding my order). Keep in mind there are 2 other people inside other than me... I didn't end of receiving my food until 6:18!!!. That's 45 minutes for 2 sandwiches on Wednesday! They had poor attitudes and no acknowledgement of my long wait time. Won't be returning any time soon. read more

I ordered a sandwich with pastrami and corned beef- First it had very little meat.. it was mostly bread. Second either they didn't cut the meat on the right grain.. or it was under cooked .. it was so tough! And fatty too Later I had a bad stomach. I will never return. (Also I had a good experience about 4 yrs ago in AZ at a Firehouse Sub, I'm pretty sure they had awesome cold sandwiches too... surprised this menu was all hot sandwiches! ) read more

WHATEVER YOU DO DONT EAT HERE. It is dirty and the food is awful. I thought I had put a review in, but I can't find it so I'm writing it again. I've never had such a horrible sandwich. (Sub) read more

Don't eat here. Initially I was told that a restroom was closed when it absolutely wasn't. After I used the restroom I went to order and the guy huffed and puffed before taking my order. I should have left when he seemed annoyed but I wanted to order because 1 I had already used the businesses restroom and 2 I was hungry. My sandwich was scrawny. Definitely not what I have come to expect from firehouse subs. This was definitely the worst sub that I have had all year.... Please get this corrected. You should not be known for this read more

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I arrive there at 6:45 for the first time in a long time to try their sandwiches again. i was going to eat there. the person behind the counter says sorry we are only doing togo orders? i said don't you close at 9 or maybe i got that wrong. she said yes but informed me one of their coworkers just emptied the lobby garbage cans for the night and everything was basically cleaned. reading other reviews they close at 8 but still coming in before 7 is not late. i went next door to sourdough and co. and had a great sandwich, made by the owner, grateful for people coming into his business. i wasn't going to write a review but its just bad business. read more

First and most likely the last time visiting.Was hoping for a great sandwich because of the price and while the meat and cheese tasted good there just wasn't enough you could tell they portion everything so that was a huge disappointment however the staff was great Do better with portions please read more

New location, easy parking, really tasty sandwich selections at a super premium price. The medium size sandwich is in the $12-$13 range, it is a decent size sandwich but at that price there should be more meat. The Large sandwiches are huge but they are like $16. Of course mix in the drinks and the price skyrockets. The food quality is solid and the staff is always really nice and helpful. I like this place but I can only come here every couple of months, if they were 15% cheaper I would be here all the time. read more

Firehouse Subs - Bowl of soup $5.59 next to the free small cup of water. The soup is expensive. - Fast Food Near Me - Citrus Heights, California

11/1/24 Whoever the gentleman working who answered the phone had EXCEPTIONAL customer service. My husband and I ordered through door dash and I am not a fan of cheddar cheese. I called knowing it was a long shot to accommodate when it said no changes, but he was so kind and helpful. Would recommend just because of him! Also, the sandwiches were great. read more

Huge Shout Out to Excellent customer service ESPECIALLY recognizing Tevin, Savvy & Sam. We came in for a HOT sub (my hubby Gils fav Brisket w cheddar & BBQ sauce) at six minutes to closing. They had slready cleaned the sandwich line since no customers for a while and yet no grief given to make the sub and go the extra mile to hest the meat, toast the bun & do a special cut (quartered instead of halved). Very nice service. Womnderful sandwich!! Yummers. Nom nom nom. read more

Firehouse Subs - Smokehouse Beef & Cheddar Brisket - Fast Food Near Me - Citrus Heights, California

Prices have climbed so far at this place, it no longer fits my definition of a lunch spot. $18 for just the sandwich? Ahhh...no thanks!

This service here was so amazing, I've never been to any place where I actually enjoyed the interaction like this! He had a great personality and was very interested in talking about the menu even though I told him it was okay because it was my first time! He broke down everything and showed us the little spinny menu to make any other changes to what we order! This guys is a valuable asset to this store and he deserves the recognition for the outstanding customer service he has given everyone! Sitting here waiting for my order and he still has the same energy and enthusiasm for every single customer! I would definitely recommend coming here! read more

Firehouse Subs - Pick up area - Fast Food Near Me - Citrus Heights, California

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Stopped in for lunch today and was not disappointed! Kaylin was super friendly and SO helpful and knowledgeable of the menu. Being that this was my first time here, it was great to have options offered to me. We went for the Prime Rib Sub with Mac n Cheese and it was delicious. The restaurant itself is very new and clean. Can't wait to come back and try other sandwiches from Firehouse Subs! read more

Firehouse Subs - Fast Food Near Me - Citrus Heights, California

Ok, been back a few times now. Ordered online and in person. Each time has been great. They are fast and organized. Food is always good. read more

Not much value .ordered a small sub and got 4 bites.. 8 dollars I want to at least get full

Okay so first time here I got a large pastrami on wheat with jalapeno and pepperchini..It was good but wasn't great I give it like 7 star la out of 10.My wife got the double turkey hers was an 8.5 good plenty of meat for sure..The big question was it worth 29.00 for two sandwiches that were just above average.? In my opinion no since there are so many sandwich places to choose from..The service was great both of the guys working seemed known with the products unfortunately the food just wasn't the best..The overall vibe of the store was good. There was plenty of parking and the store was super clean.. read more

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OMG! Who I their right minds would eat this crap?!? Went in and ordered 2 medium clubs had them add jalapeños and cucumbers. I think I might've had two pieces of peppers on mine. The bread was dry as ever. $30 bucks wasted and subway could do a better job! Do better firehouse! read more

Came here for lunch and it wasn't super busy there were 2 people in front of me, waited about 15 min for 2 subs and got them togo. I got the club with white bread and the Philly cheesesteak. My club was missing the bacon and it was all warm and melted with warm lettuce. I wish thy told you that their club is warm because all I wanted was a delicious cold sub as you would normally get in a club, the sandwich was also missing bacon and the ham had grill Marks on it as it was cooked, just overall not a good sandwich. Since it was warmed up the bottom part of the bread was super soggy and wet and inedible. The Philly was a tad bit better but missing a lot of flavor. For a sub shop they should offer more bread variety they only have white wheat and gluten free. I don't know if it's worth it coming back. read more

One of the worst sandwiches I've had in a long time. Ordered a medium Turkey bacon ranch and a medium engineer. Asked for light sauce on both sandwiches. Each were around $13. Both had literally a smear or sauce and hardly any meat. With so many options these days and trying to choose where to spend my hard earned dollars, this was beyond disappointing. So sad in fact I didn't even bother to take pics... Also realized we never got either pickle spear they offered us. Shame on you Firehouse. read more

I had tried firehouse years ago and I wasn't the biggest fan but a friend had urged me to try it again sometime cause it's really good! I gotta say they won me over this time. I went with the turkey & bacon ranch (I recommend no lettuce add caramelized onions and jalapeños plus extra bacon). My bread could've been a pinch more toasted it was still a very good and solid sandwich. Definitely gonna return! read more

So this place says it's temporarily closed on google, but it's definitely open! If you have never been here, please try the Turkey Bacon Ranch Sandwich, it started my addiction to FireHouseSubs!! I love that you can customize your sandwiches, for example removing or adding ingredients! Such a cool vibe too, it's all fire house themed, with firefighter outfits, axes, etc.. The order was taken smoothly, Savvy is a great employee:) Definitely recommend, it's delicious read more

Firehouse Subs - Turkey Bacon Ranch - Fast Food Near Me - Citrus Heights, California

I took my wife to Firehouse subs for lunch. I had received an email saying the had a meal special. When we arrived the clerk said the meal special had to be ordered online. So, after 13 minutes of trying to use their stupid APP I gave up walked over to Sourdough Subs instead. I ordered our food and went back home! First of all their APP is one of the worst I have ever used. The clerk wasn't any help either. I don't understand why you need to use some stupid APP just to get your food. Specially when you're already inside and there is no one at the counter. I use it when I'm in a hurry and I see a big line of customers waiting. This is why many business are closing down. Frustrated customers take their business elsewhere. Anyway, do go to this place if you get an email advertising a sandwich meal. They will not honor it! It was my first and only trip to this place. No wonder every time I drive by it's empty. read more

I had a great experience today. I came in at lunch time and was immediately greeted by Tevin, the manager. He was quick and friendly when taking my order, and when he saw I worked at a nearby business he offered their catering services should we ever need them. My food was carefully prepared and was easy to pick up my sub to eat it without toppings falling all over which happens often. The restaurant itself was clean, sports were on the tv, and I could tell he took pride in the presentation of his store. It's great to see a young man take pride in providing hospitality to all their customers. I'll be back for sure next time I'm in town. read more

Very clean space and kind employees. On top of that, my spicy Cajun chicken sandwich was delicious, and for my son (the pickiest eater in the world), he loved the firehouse meatball sub. read more

Love their sandwiches, they're huge, fantastic, and great customer service I made a mistake in my order and told him they didn't need to remake the sandwich. Just scrape the mustard off, but they remade the whole sandwich. I was impressed. read more

Came by and got the medium Hook and Ladder sun with everything on it. From the moment I set foot in the door every staff member gave me a warm welcome and were more than happy to assist me. Savy took my order and politely made sure everything was to my satisfaction. My sandwich was well prepared and delicious! Thank you again to all of the staff here at Firehouse Subs... I will be returning again soon! :) read more

Firehouse Subs - Hook & Ladder with side pickle - Fast Food Near Me - Citrus Heights, California

The Sammies are great. Only the newbies construct the sandwich wrong but for most of the time talk about perfection. I never really understood the art of sandwich until firehouse subs. They do get the sandwiches done pretty fast. They usually are super friendly but warm up fast. I get it who wants to be trapped making sandwiches for so many rude people. But I say good job crew keep up the good work. read more