Love the pool. Good for water walking for the old knees! Clean locker room and friendly staff.read more

The facility is big but it is still over crowded and equipments needed to be repaired. Fairly clean…read moreat the front, but a lot remains to be done, as some area smell bad. The floor is not all supervised by a manager, or supervisor. So you are by your own at the whim some gys/members to bully you. At times you find members who are supposed to be cared by the parent/legal guardian, but they are left by them selves, so members need to navigate safely such a situation. The designated manager never leaves her chair, never supervise the floor, and the center appears to be run just by the members, on your own honor. City Sport can definitely improve the management at the Richmond center, and upper management should intervene to take appropriate action. Yes, the front desk guys do there best, but cannot do much on such circumstances as it falls beyond their pay grade.

What I Love 1. Top-Notch Amenities…read moreFrom the well-maintained free-weight section and cardio machines to the heated pool, spa, sauna and steam rooms -- everything feels clean, modern, and thoughtfully laid out. The variety of court sports (tennis, racquetball, pickleball) is a big bonus, especially when you want a break from monotonous workouts. 2. Friendly & Professional Staff The front desk team, trainers, and maintenance staff are all approachable, helpful, and responsive. Whenever I've had a question or requested assistance (be it with equipment, scheduling, or classes), it's been addressed promptly and with a smile. 3. Community Feel This is more than just a gym -- there's a sense of belonging. Members say hello, staff recognize faces, and there's a positive energy in the place. It feels like more than a place to lift or swim; it's a place where people want to spend time.

If I could give zero stars, I would. This club is outdated and poorly managed. Some facilities are…read moreokay but not worth what they charge, and the jacuzzi often has a very strong chlorine smell that even irritates your eyes. I was there with four children and felt disrespected during an interaction with the owner Bruce. The way I was spoken to felt rude and condescending, yelling and threatening to call the police over moving chairs its crazy. Our membership was canceled right after his meltdown. Paying members deserve to be treated with courtesy and respect. I also observed the summer camp area while there. Children who were not in the pool didn't seem to have any alternative activities and were mostly left sitting around, with staff often raising their voices and telling them if they don't get in the pool is their problem. Overall, I left with the impression that this club prioritizes collecting fees over providing quality service and a positive experience for families. Based on my experience, I would not recommend this club.

Just wanted to say how crappy it was to be excited to walk in the doors of a gym when you are fully…read moremotivated and in a committed state of mind that you want to get healthy and you are not welcome with a warm hello how or are you? Just scan your barcode and keep moving. I came in today because I had got a healthcare and law-enforcement perk to join active and fit which we all know is an amazing discounted rate to join a gym so why not take advantage of something your company offers you to get healthy and have mental stress relief, just to be told your membership was not valid and the person who's trying to help you basically pawn it off on the person next to him and dismisses you the next person who comes in, So finally asked for a manger seems to feel like this was taking to much of there time, Thankfully the manager Carlos is my savior His last name is a little hard to pronounce, but went above. I mean, ladies and gentlemen above and beyond to help figure out why our membership was not being active which I guess as his job but the empathy of my frustration and the hoops jumping to resolve this he watching me igoing back back-and-forth with the front desk, who stated they couldn't help was telling me to take screenshots of what was popping up on the computer for him on their side, but also shown somebody else's behind the screenshot of somebody else's membership and all their personal information I found was very concerning not that I would care to call whomever was behind the digital screen, but I don't know in healthcare we're very private. We don't want anybody to see our information, but I greatly appreciate the management trying to help out after seeing the frustration in the many phone calls trying to figure out why on a Monday when you are fully dressed and ready to enter the gym and you're happy you know you're motivated just for somebody to kill your vibe in your first five seconds of walking in the door. I think they should teach a little bit more of customer service Or some fake it to you make!!! Maybe it was just me maybe the guy has RBF and is having a bad day but I don't know but hopefully tomorrow will be a better day. Please see Carlos the manager for anything, bypass the front desk so your workout will be amazing

I've been going to this gym for a few years now and I have to say it has gone downhill. So many…read moremachines are constantly "Scheduled for Service"for weeks/months at a time. It's also really awkward walking in and having the employees at the front desk ignoring you. I said "hello" and was just stared at with no response. Really thinking of switching gyms.

Did a tour here and wow what an amazing basketball facility. Hoops is so important to the local…read morecommunity. Too many gyms are abandoning basketball as a primary sport. If you are planning on joining a gym in the WC are give this serious consideration.

Paid almost $300 a month just for them to have early hrs closing; especially on the weekend at 8pm;…read moreand they blocked ppl from entrance at 7:30; wth. For the child center; usually the children have school on weekdays and extra-activities; they closed very early and especially on weekend at 1pm; that's ridiculous; I'd for $7000something for fam of four; not gonna renew...

I've been training with Tommy for almost a year now and he's completely changed what I thought my…read morebody was capable of. Whenever I feel like I'm going to tap out, he gives me one more set and somehow pushes me through it. He pays close attention to form to make sure I don't get hurt and am getting the most out of the workout. Grateful to have him in my corner!

I'm just going to settle on 3 stars here, an average of all my experiences. Long story short, if…read moreyou go to the ER while you are here or shortly after, you have to immediately return with a copy of a doctor's note or email it. You need to do this asap and specify freezes on all services. If you have Kids Klub, END IT. I went to Vivian who was there the last time I had an ER visit a couple years ago: this past December, I was injured again suddenly on site during a training appointment (due to my body/health situation, not my trainer or an exercise injury) and I let her know I was getting a ride to the ER this time instead of an ambulance, since it was a was a touch less urgent. She was responsive this day and seemed to enter the freezes correctly. I dropped off the first note 2 days later to support a freeze for a couple months since a major surgery would get scheduled. I was told I had an 8" growth and cancer in my blood and had to wait the entire winter holidays for further info until doctors were back in the hospital. A few weeks later the billing began... I called Vivian and mentioned my bank was informed of my condition and knew to not pay the bills until a certain date. She laughed and said I'd be billed later anyways. I felt like "I have cancer again, I could die this time with this huge growth. She's laughing at me." I know it was not personal, but forgive me, I'll never forget the feeling of thinking I might die and getting this is the response while asking for help. My health is poor after surviving breast cancer treatments in 2020 and they wrecked parts of my body but eradicated an aggressive form of breast cancer. I don't want to go into how bad the type is, but the odds are very bad with that type and they use the highest doses of their most aggressive chemo to eradicate the cancer. That's why I struggle and have gone to the ER twice in a couple years. But working out improves my condition, so it's essential. I'm so glad I found out a few days later that the current ER test was a misdiagnosis. I eventually received a big surgery, recovered and called in to sort out the bills that were waiting for me. Because I was experienced in navigating the disorganized billing practices, it was a smaller bill this time. I reached a teleservice rep who had her manager Mark look into it and it was fixed after 3 phone calls for a full refund. I know it's not personal. But I've decided that clearly this is not customer service at all. This is just workers, protecting themselves and the company and you just have to advocate super quick, do the footwork and calls and take notes, document, stay on it, trust nothing, stay positive and confirm and be persistent. Most businesses exhibit hospitality and customer service at an average level. Often if a medical incident occurs you'll get a compassionate response and excellent customer care. Not here, you will get compassion at first and solutions that fall through. Then they will lose confidence and be strained but still attempt to help. Eventually, it requires an escalation and manager intervention to correct the situation. The in-gym customer service experience will be good about situational things like everyday interactions. But if your issue has ANYTHING to do with billing, there is no safety net no matter how serious your medical situation. Had I only had a normal membership instead of a training membership too, I probably could have just canceled or never been the wiser. I'm actually hopeful no one ever has to experience this zone that they are weak at. But if you do, stay flexible, positive, and stay on it. Good luck and good health! I saw billing fees,

The school was excellent under the prior ownership/management. Since the change in ownership in…read moreJuly/August 2026, it feels the new ownership places more importance on running a business versus developing their young swimmers (forcing kids to wear swim caps, inconsistent teachers, stricter guidelines for managing absences, etc.). Our 3 year old was in the Starfish class and loved his teacher, but since the change in ownership, his teachers have been different which has caused a lot of anxiety with a child that has already struggled with water confidence. If your child is older or doesn't mind inconsistency with his teachers, BSS might work great for you. If you have a young child or a child that does not adapt well to changes, I would suggest looking elsewhere.

I am a member of City Sports and always use the pool on Monday evening the class was ongoing any…read moreother days myself and other club members using the pool have access to a pool noodle in the store room that does not have the swim school logo. On Sunday I use a $1 pool noodle for my swim while the class is ongoing as I was leaving one of the team female of the Swim class RUDELY and UNPROFESIONAL confronted me and said I am not allowed to use the pool noodle. I said I was not notified that was the case and others have used it too. Caucasian female blonde no name tag went to the front counter and complained about me using the pool noodle. WOW! The next time I come to the club I will have my OWN $1.00 pool noodle for my personal use since the BRITISH SWIM SCHOOL STAFF is protective of pool toys that they are not using during the class. I am a paying member The school is only using the facility pool to charge and make money to the children they teach how to swim. Never again miss staff lady. You are lucky I don't have your name. Monday evening class 9-21 at 7:00pm you know who you are!

I have been invited to this sports club several times. I have not been financially stable enough to…read morekeep up with the membership on top of my transportation from the Fremont Bart Station. I am always catching a good work out session at these sports club with an access to a cafe , merchandise and a salon the club offers a variety of amenities. I have also visited other locations such as Berkeley and the experience and the workouts are a great challenge.

Sports Club San Francisco is Equinox on a larger scale, with enough size and variety to feel like a…read moreproper athletic club in the middle of the city. I used it while staying at the Four Seasons, and it was an excellent option for anyone who cares about training while traveling.

I had a really great experience at Life Time in Walnut Creek last week. I accidentally left my mini…read morebackpack at the gym on Tuesday. I spent the next two days looking for it and asking multiple employees if they had seen it, but unfortunately, I had no luck. On Thursday night, I went back again, and Maria, one of the supervisors, was incredibly helpful and was able to find my backpack for me. I really appreciate her taking the time to help me and making sure I got it back. I also have to mention how incredibly clean the women's locker room always is, especially when Maria is working. You can tell she really cares about keeping everything nice. Thank you, Maria, for being so helpful and for taking such great care of the members! It really makes a difference.

I've been going to lifetime for over a year now and love it! I have been a member of gyms all of…read morethe area and I initially joined for their kids club. The kids club is amazing. They are the best around! They have art projects on par with preschool, so much play, and with the included parents night out EVERY weekend it is truly a life saver. Aside from kids club the gym itself is immaculate. The instructors are great and the variety of classes the best. I especially love the CTR classes, yoga/meditation, and recovery areas. Are there some areas of improvement? Yes. But having been to almost every other gym in the area I can honestly say they're the best.

Came here for a Sunday brunch with some friends. Our friend is a recent member and made…read morereservations for us. Security check in was quick and easy - thank you! They seated us at a table near the window and wow.. what a beautiful view! Although it was a rainy winter day, it was a beautiful view of the greenery and lake! Our server was attentive and our food came out quick! It was great service! We went to the front of the entrance to take a group picture in front of their Christmas tree. It was a nice experience!

Husband golfs, I enjoy the amenities. We love the…read morerestaurants and the bar. The warm pastries upon seating for brunch is divine. I love the views and so do our kiddos. It's a nice place to bring friends and family. The food is a wonderful price and the portions are very large. It's definitely a "taking a box to go" meal.

I came here with my 20 month old grandson on a rainy day and he loved it! The staff was friendly…read morethere was plenty to do. He had an amazing time!

This is the new spot to have a kids party 10 and under. The place is clean and so much fun for the…read morekids. You can also rent the whole place for a little extra and it's totally worth it. The other shared places give us adults anxiety when you are trying to host a party and keep an eye on your kids so I didn't mind paying extra. We were able to have the food separate from the play area and also had a giant piñata inside which everyone loved. We have two winter bdays so having an indoor option is a must. Lastly the owners are great and so easy to work with. We felt calm, welcomed and were so happy at the end of the party. We appreciate them and loved that we got to support a local business and family.