Love the pool. Good for water walking for the old knees! Clean locker room and friendly staff.read more

This place is garbage. I made an appointment for a guest pass and I was early. They wouldn't let…read moreme workout because it wasn't in the system yet despite the fact that I showed them a screen shot and had a text on my phone showing the appointment. I drove all the way here and they sent me away. Terrible customer service. Don't waste your money. There are a ton of gyms out there. If this is the way they treat prospective members, imagine how they will treat you if you sign up. Garbage.

What I Love 1. Top-Notch Amenities…read moreFrom the well-maintained free-weight section and cardio machines to the heated pool, spa, sauna and steam rooms -- everything feels clean, modern, and thoughtfully laid out. The variety of court sports (tennis, racquetball, pickleball) is a big bonus, especially when you want a break from monotonous workouts. 2. Friendly & Professional Staff The front desk team, trainers, and maintenance staff are all approachable, helpful, and responsive. Whenever I've had a question or requested assistance (be it with equipment, scheduling, or classes), it's been addressed promptly and with a smile. 3. Community Feel This is more than just a gym -- there's a sense of belonging. Members say hello, staff recognize faces, and there's a positive energy in the place. It feels like more than a place to lift or swim; it's a place where people want to spend time.

I have been a member for over 15 years and enjoy the variety of things Lakeridge has to offer. It…read moreis a family oriented health club and caters to all ages! The summer is especially nice to hang out by the pool after a great work out

5 stars! Natalia at City Sports Concord is an absolute gem--patient, empathetic, and incredibly…read moreunderstanding with my brother's schizophrenia. She handled his unique decisions with such grace, respect, and wellness-focused care during our visit, making a tough situation feel supported instead of judged.[citysportsfitness] It's rare to find staff this attuned to mental health challenges; most people just don't get it, but Natalia created a safe space that reignited my brother's love for basketball--he used to play all the time but has been stuck at home lately. Her actions meant the world to me as his caregiver, motivating him to get active again instead of sitting idle all day. She deserves every praise and promotion--truly 5-star exceptional! Thank you, Natalia!

The pool needs cleaning and the water is usually below 80 degrees. 80-83 is advertised on website…read more I wrote requests to both the local club and corporate headquarters two months ago, and have not experienced improvements. When I asked fellow participants in the water aerobics class if they thought the water was cold, they strongly voted, Yes! I just sent a letter to Co Co County Health Department asking for an evaluative inspection. I will revise my score if/when I feel improvement. Two stars because their personal trainers are great; otherwise, 0.

I wanted to take a moment to share how impressed I've been working with Thiago. He has been…read moreoutstanding--his positive attitude makes every session something I genuinely look forward to, and his energy is both motivating and contagious. What stands out most is his commitment to my development. He's thoughtful in how he approaches each workout, takes the time to explain the "why" behind what we're doing, and consistently pushes me in a way that feels both challenging and supportive. It's clear he's invested in my progress, not just going through the motions. I genuinely look forward to every session, and I have to say--I've never seen this level of progress before, and I've worked with trainers for years. I'm already seeing noticeable changes in my body, which is incredibly encouraging and a direct reflection of his coaching and consistency. I'm very interested in continuing to work with him and building on this momentum. I wanted to ask if there are any upcoming packages or specials I should be aware of as I plan my next set of sessions. Thanks again for having such a strong trainer on your team--I really appreciate it.

Thiago is absolutely the best trainer ever! Workouts are tough but fun, and he knows exactly how to…read morepush you to get real results. Super motivating and always keeps you on track. If you want abs... he's your guy. Seriously, no one does it better. I wanted abbs for Coachella and he got me there. He really cares about your progress and keeps you accountable, which made a huge difference for me.

my wife and I have been a client of Coach D who is our personal trainer for the last 1.5 years. He…read moreis great at what he has us do to push ourselves in a way that we would not be able to do on our own. Coach keeps a positive vibe in his classes and pushes you when it is necessary. He is calm and very patient as well. My wife and appreciate how he cares for each of his client. Always asks how are your feeling personally, and shows a genuine concern just your everyday life in general. One of the best thing is that he keeps us all on our toes and implements new exercises in our sessions to keep it fresh. With all that said. Coach D. is awesome!! He is a benefit to City Sports and they should be lucky to have him as an employee. Craig and Robin Zanoli

I'm just going to settle on 3 stars here, an average of all my experiences. Long story short, if…read moreyou go to the ER while you are here or shortly after, you have to immediately return with a copy of a doctor's note or email it. You need to do this asap and specify freezes on all services. If you have Kids Klub, END IT. I went to Vivian who was there the last time I had an ER visit a couple years ago: this past December, I was injured again suddenly on site during a training appointment (due to my body/health situation, not my trainer or an exercise injury) and I let her know I was getting a ride to the ER this time instead of an ambulance, since it was a was a touch less urgent. She was responsive this day and seemed to enter the freezes correctly. I dropped off the first note 2 days later to support a freeze for a couple months since a major surgery would get scheduled. I was told I had an 8" growth and cancer in my blood and had to wait the entire winter holidays for further info until doctors were back in the hospital. A few weeks later the billing began... I called Vivian and mentioned my bank was informed of my condition and knew to not pay the bills until a certain date. She laughed and said I'd be billed later anyways. I felt like "I have cancer again, I could die this time with this huge growth. She's laughing at me." I know it was not personal, but forgive me, I'll never forget the feeling of thinking I might die and getting this is the response while asking for help. My health is poor after surviving breast cancer treatments in 2020 and they wrecked parts of my body but eradicated an aggressive form of breast cancer. I don't want to go into how bad the type is, but the odds are very bad with that type and they use the highest doses of their most aggressive chemo to eradicate the cancer. That's why I struggle and have gone to the ER twice in a couple years. But working out improves my condition, so it's essential. I'm so glad I found out a few days later that the current ER test was a misdiagnosis. I eventually received a big surgery, recovered and called in to sort out the bills that were waiting for me. Because I was experienced in navigating the disorganized billing practices, it was a smaller bill this time. I reached a teleservice rep who had her manager Mark look into it and it was fixed after 3 phone calls for a full refund. I know it's not personal. But I've decided that clearly this is not customer service at all. This is just workers, protecting themselves and the company and you just have to advocate super quick, do the footwork and calls and take notes, document, stay on it, trust nothing, stay positive and confirm and be persistent. Most businesses exhibit hospitality and customer service at an average level. Often if a medical incident occurs you'll get a compassionate response and excellent customer care. Not here, you will get compassion at first and solutions that fall through. Then they will lose confidence and be strained but still attempt to help. Eventually, it requires an escalation and manager intervention to correct the situation. The in-gym customer service experience will be good about situational things like everyday interactions. But if your issue has ANYTHING to do with billing, there is no safety net no matter how serious your medical situation. Had I only had a normal membership instead of a training membership too, I probably could have just canceled or never been the wiser. I'm actually hopeful no one ever has to experience this zone that they are weak at. But if you do, stay flexible, positive, and stay on it. Good luck and good health! I saw billing fees,

A true gem of a swim school! Amazing, talented coaches and the best customer service. Everyone has…read morea smile and is so kind! My kid has improved so much since starting lessons.

TLDR: stay clear of this place, unless you like paying thousands for glorified day care…read more UPDATE - response to owner's (Cheronda A.) reply to this review: Hi Cheronda, I already did exactly what you suggest, before leaving this review I reached out to you directly to raise my concerns, which you refused to address after which you ended our conversation by writing quote; "There will be no further correspondence on this matter.", which now results in your incongruity between your private and public communication being on public display. Original review: British Swim School's Vallejo location, run by Cheronda A. and team, advertise their program as being able to "instilling water survival skills that save lives". After 17 months (64 lessons) and $2500 down the drain, we pulled our son from this program due to it being more akin to an aquatic day care (with you as the parent remaining present) than a swim program. The people at the school are nice enough interpersonally, but these are the red flags to notice: - After an initial few weeks you stop getting feedback, which when given is always verbally and never through skill progress item in the British Swim School's app. If you challenge the owner (Cheronda A.) on this, you will be gaslighted in there being more feedback than there actually is, and that it is their policy to only give verbal feedback versus using the app for what it is intended. - You'll notice your child will have many different instructors throughout lessons, with great variety as seniority as instructors. - You're paying about $40 for a 30min session, but on avg. there are 4 kids per classes, meaning even if you round up that's $40 for 10 minutes of instruction, as in the 64 "lessons" we paid for equates to having paid $2500 for less than 11 hours of instruction. - The lessons are utterly simple snd repetitive, and not lessons at all, the same 4 simple things are just endlessly repeated without any coaching or guidance from the instructors towards the child as to what to do different or how to improve. - The final straw, when you confront them on the inadequacies listed above, they will a) gaslight you in terms of feedback cycles, but much much worse, b) blame the lack of results on your child. In summary, this school will happily take your money for providing very little, and in terms of practical outcomes are operating in opposition of their mission statement.

Overall the facility is very nice and clean. Just the people working the front desk have no…read morecustomer service. They are just rude and obnoxious. They need to train their employees to be nicer and welcoming to the facility.

Let me count the ways how much I miss and love Equinox…read more Yes, I know--it's a high-end gym. But you truly get what you pay for. I was a member of this location for over a decade, and since moving to Charlotte, North Carolina, I can honestly say there is nothing quite like it. The nearest one to me now is in Atlanta, and I still miss the San Mateo club regularly. This location has everything you could possibly want in a fitness facility--and then some. The Fitness Floor Downstairs is a beautifully air-conditioned workout space designed for people who are serious about exercising. No distractions, no crowds hovering by the windows--just a clean, focused environment. You'll find: * Full weight training equipment * Recumbent bikes, ellipticals, and treadmills * Dedicated spin, Pilates, TRX, and group fitness studios * A large open stretching area with foam rollers * Cold, filtered water stations throughout * Staff available for spotting if you're training solo It's efficient, professional, and thoughtfully designed. Locker Rooms & Amenities The locker rooms feel more like a boutique hotel than a gym. They are consistently spotless and fully stocked with: * Plush towel service * Spacious showers with teak benches * Steam rooms infused with eucalyptus * Complimentary razors, Q-tips, and personal care items * Premium Kiehl's products It's luxurious, yes--but also incredibly practical. You can comfortably get ready for work, dinner, or travel without feeling rushed. The Rooftop Pool One of the standout features is the heated rooftop pool. It has multiple lap lanes, cabanas, and water aerobics equipment, and it truly feels like a mini country club in the middle of downtown San Mateo. The pool is heated year-round, which means you can swim in any season--something you quickly get spoiled by. They even provide sunscreen from Supergoop!, along with full towel service. It's those little details that make the experience feel elevated. Classes, Spa & Services The class offerings are extensive and easy to manage through the app. Signing in is seamless--just scan your phone and go. Highlights include: * Yoga in a beautiful bamboo studio with HEPA filtration and ceiling fans * Pilates (available as private, duo, or small-group sessions) * A full-service spa on the upper level * A juice bar and retail shop featuring premium fitness apparel Everything feels intentional, polished, and well-maintained. Location & Convenience The club is located right in the heart of downtown San Mateo, making it incredibly walkable. There are restaurants, grocery stores, and cafés nearby, including one of my favorite bakeries and specialty markets. Parking is also surprisingly easy for a downtown location: * Two-hour validation * Surface lot, garage, and rooftop parking options That convenience makes a big difference in daily use. Value & Membership Yes, membership can be expensive. However, many employers offer corporate discounts, which can make the cost more manageable. In my case, the value absolutely justified the price because I used the facility regularly and took advantage of the amenities. Even when I relocated, canceling my membership was straightforward and professional--no pressure, no hassle. Bottom Line Equinox San Mateo set the standard for what a fitness club should be: clean, thoughtfully designed, service-oriented, and genuinely enjoyable to use. If I ever move to another city with an Equinox, I will join again without hesitation. Because at the end of the day-- life is short, and you should live well.

My friend and I checked out this club and overall we really liked it. The place was super clean and…read moreyou can tell they take good care of it. I mainly went for the pool, and I also used the steam room, sauna, cold plunge, and hot tub downstairs. Everything was clean and felt really nice. But honestly, the policies were a big downside. For example, we could sign up, but if we wanted other people to join under the same plan to save money, they had to be under 18, which just doesn't make sense. The guest policy was the biggest issue for me. You can bring a guest, but it has to be a different person every time. I'm paying around $330 a month, so it would be reasonable to at least bring my spouse once in a while, even just once a month. Not being able to bring the same person is really restrictive and doesn't feel practical. Overall, the club itself is great, but these policies are too strict, and that's why I decided not to sign up.

My parents were considering making Life Time Fitness their new gym so I went with them to check it…read moreout. After our interaction with front desk, the people who sit there could not be more unfriendly towards us and for no reason. My parents are much older and we were nothing but kind to them. They decided to take their money elsewhere.

Came here for a Sunday brunch with some friends. Our friend is a recent member and made…read morereservations for us. Security check in was quick and easy - thank you! They seated us at a table near the window and wow.. what a beautiful view! Although it was a rainy winter day, it was a beautiful view of the greenery and lake! Our server was attentive and our food came out quick! It was great service! We went to the front of the entrance to take a group picture in front of their Christmas tree. It was a nice experience!

Husband golfs, I enjoy the amenities. We love the…read morerestaurants and the bar. The warm pastries upon seating for brunch is divine. I love the views and so do our kiddos. It's a nice place to bring friends and family. The food is a wonderful price and the portions are very large. It's definitely a "taking a box to go" meal.

This is the new spot to have a kids party 10 and under. The place is clean and so much fun for the…read morekids. You can also rent the whole place for a little extra and it's totally worth it. The other shared places give us adults anxiety when you are trying to host a party and keep an eye on your kids so I didn't mind paying extra. We were able to have the food separate from the play area and also had a giant piñata inside which everyone loved. We have two winter bdays so having an indoor option is a must. Lastly the owners are great and so easy to work with. We felt calm, welcomed and were so happy at the end of the party. We appreciate them and loved that we got to support a local business and family.

I came here with my 20 month old grandson on a rainy day and he loved it! The staff was friendly…read morethere was plenty to do. He had an amazing time!