In a past life, some 20 years ago, I worked here.... not for Firehouse pizza but in an Italian restaurant called LaTavola, I loved it.
So when a new pizzeria opened in the same premises i couldn't resist a revisit,
Here's the time line:
* 8:00pm arrive in
* 8:12m order & pay for pizza ("that will be 15 mins")
* 8:29pm Q gets a little vocal ("erm... any chance of those pizzas?")
...the reply is "yeah yeah, they are just coming out of the oven now..."
* 8.40pm Q loses the rag, demands money back
* I am told they can't refund me until tomorrow
* Q loses further rags
* 10 mins later someone works out how to do a refund on a credit card
* The pizzas arrive, Q tells them where to stick their pizzas
* Credit card refund complete, we exit.
...in the interest if full disclosure, wifey did request a change to the base of her pizza, which would have delayed the order by a few mins, but not that much,
See, you can't screw around with hungry short fat balding men, you really can't.
Look, I have written over one thousand reviews on Yelp, I have awarded the one star just 11 times. I don't do it lightly but this was without question, one of the poorest experiences I have had in any shop, I was doubly disappointed as I was looking forward to a revisit to an old haunt.
So, there you go, no idea what the pizza tastes like, communications and service were f&%$(ng awful. read more