1-star experience.
Drove an hour to support this restaurant's grand opening and was added to the waitlist at 11:50am. I fully understood it would be busy due to the 50% promotion, and based on the queue movement I estimated about a 2-hour wait. The host also clearly stated that seating would be cut off at 2:30pm.
At around 1:00pm, I checked in again and asked whether there was any risk of being skipped due to the crowd. I was told they would try their best to call my name. I therefore stayed nearby and continued checking in regularly.
However, during a brief 10-minute absence, my name was called and I was immediately removed from the list after "calling three times." When I returned around 1:30pm--well before the stated 2:30pm cutoff--I explained that I had been actively waiting on-site and had already spent over 1.5 hours there in extreme heat (over 100°F), with no water or basic accommodation provided to waiting customers.
Despite this, staff refused to reinstate my spot or offer any reasonable solution. I also requested to be placed on the evening walk-in list given the circumstances and the distance I had traveled, but this was also refused. I was simply told to come back at 5pm and start over.
This felt unnecessarily rigid and poorly managed. There was no flexibility, no effort to accommodate a clearly present customer, and no consideration for the conditions people were waiting in.
Overall, a very disappointing first impression. I would not return. read more