Bought a Hearthstone brand Lincoln soapstone woodstove from everwarm. Ordered end of November…read more2023. Didn't arrive until February 2024. Problems with fire burning after closing stove door and almost goes completely out when closing the "bypass handle" after reaching temperature indicated on the catalyst thermometer as instructed. Called to complain. Said they'd send installers out to take a look. Since the woodstove is the only source of heat in our home, we had to keep using it but it acted more like a pellet stove than a woodstove. 2 weeks later, installers come out and add a 10" extension chimney. They attempted to start the fire and it did the same thing for them. Installers said they had a 4 inch air intake that might help but they wouldn't advise it as it may make the house too hot. Ours has a 3 inch. They left saying they were going to contact the manufacturer and get back to us. Didn't happen. Baffle board broke and couldn't use stove at all. They said the manufacture was notoriously slow in responding to orders and we didn't get the baffle board until summer. Still complained about the stove not burning and they said they would get back to us. Started using the stove again when the weather started to turn cold and complained again and was told they've been having issues with that particular model and went on to say why. I also told them what the installers said about a 4 inch intake and the person said they disagreed with that assessment. Was told that she would talk with their installers and get back to us. Didn't happen. I called back a week and a half later and spoke to a different person and again gave the same complaint. She also said they were having issues with that particular model. She also said she didn't agree with the installers assessment regarding the size of the air intake. She said she would email the area rep, out of Utah and that he may come and take a look at it. She also advised they may have to replace it with a different stove. She then said she'd get back to me. Didn't happen. I called them over a week later and spoke to the same person. She didn't remember our conversation until I reminded them that they were to have sent an email to the area rep. She then said she would talk to one of the installers who was in the store and also call the area rep instead of an email, then get back to me. Didn't happen. Tried calling back but no answer. Recording said to leave a message, press 1. pressed 1 and was told that wasn't one of the options. Tried calling back the next day and recording said they would be out of the office until January. Today is 12/22/24. I know this is a lot but I want/need a warm house!!! Scott P

The technician "Navy" was incredibly courteous and professional the entire visit from start to…read morefinish. He went above and beyond even relocating my wet wood pile to a more dry area of my barn. My Lopi works incredible now and I can't be more thankful.

Technician was courteous, work was done promptly and Airflow Installed my furnace and has…read more serviced for years. I would use them all over again.

Alex was out to do annual maintenance checks at both our home and our daughter's home. Alex was…read morevery friendly, knowledgeable, and informative. He was a pleasure to work with.

We were very pleased with tree removal at our property performed by Pacific Northwest Tree Service…read more Casey's crew was efficient, skilled, protected the property from damage and very thorough in cleanup. Casey's communication was excellent. He went above and beyond to be helpful.

My family purchased our dream property, but Casey and the crew at Pacific Northwest Tree Service…read morebrought our vision to life. They partnered with us from day one to clear our homesite, build our road and open up a view far beyond what we had envisioned. Casey is honest, skilled, efficient and fair. Other contractors were intimidated by our project or wanted to do it their way. Casey, however, aligned his team with our goals and expertly fulfilled his promises. He always surpasses our expectations of timing, cost and the end result. PNW Tree Service has been our secret weapon in making our dream come true. They can be yours too.

Last week on November 27, 2023, we received very timely help from Straight Comfort Systems in…read morefixing a problem with our propane fireplace. The last two companies that serviced the fireplace over the past 14 years are now either no longer in business or no longer servicing fireplaces. One of them gave me two referrals to try and I called both. One got back to me the following day, however Straight Comfort Systems got back to me the same day and fit us in for a service visit that evening. I had seen the negative reviews on Yelp, however I had also seen the positive reviews on Google. Given all that, I decided to proceed. In recent weeks our fireplace had started shutting off and turning back on during operation. The duration of the times it was off had become longer and more worrisome, to the point where we were reluctant to use it. Fearing that we would be without the fireplace for the Holidays while waiting for a replacement part (the manufacturer, Lennox, is no longer making fireplaces), I was expecting bad news. However from its behavior he expected it might be a clogged orifice in the pilot assembly, and when he disassembled the system enough to get to the pilot valve he was able to clean out the clogged orifice. Since he re-assembled the system, the flame has been consistent without the intermittent shutting off we had experienced before. The work was done quickly and professionally. Also, a less ethical shop might have told us we needed to replace components, so I was also impressed that he was able to fix the unit with only a reasonable labor charge. I'm an engineer, and from my discussion with Richard I can say that he is extremely knowledgeable on these types of systems. As a result of this experience I would recommend Straight Comfort Systems.

We needed a new wood stove, flue and chimney cap for our fireplace. Richard guided us through the…read morevarious models to select the correct size, had excellent pricing and was very knowledgeable. The installation has been done and it's exceeded expectations. Very pleased with the service and product receive and would highly recommend.

Eric and his crew came out and moved our fence, they were on time and did such an amazing job! Now…read moreour dogs have a better play area and thanks to Eric and his crew we can easily access both yards for easy mowing! We loved our experience with them so much we've already scheduled multiple other repairs with them.

The company was very professional. They were honest and on time. They did a roof repair and a roof…read moreclean. They weren't the cheapest or the most expensive out of the 3 estimates i got. I wish i would have saved my time and called them first. They did a good job. I'll be using them for a new roof in the future. Thank you

I cannot say enough good things about this store. The staff is so knowledgable and friendly. Talk…read moreabout going back to the old days when staff used to interact with the customers.

I bought a water heater from Thurman's today. I was in kind of a hurry because the first place I…read morewent didn't have the one I needed. One of the employees helped me to figure out exactly which model to get. I was going to schedule a delivery, but he said he'd bring it to my house right then. I asked if he really meant right now, because I had to get to work. He said yes, so I purchased the water heater and went home. Seriously less than 10 minutes later he arrived with the water heater and moved it into my house. It was such amazing service, and I still made it to work on time!

Great experience with this crew inspecting and cleaning our standalone pellet stove. Super easy to…read moreschedule, excellent service, great communication and very thorough work. Pricing was well worth it!

ColtWest came to service my chimney in Montesano. They were quick to respond to messages, gave an…read moreaccurate estimate, and were on-time for our meet at the property. He took off his work boots when preparing the work area inside my home, and treated my property with respect, both guys went out of their way to be friendly and efficient. Great value, great service. The team I had today were based out of Shelton, I will continue to support this local business.

The installation of our new WOODSTOVE by CUSTOM HEARTH earlier this year was very smooth and very…read moreprofessionally done. The crew was very friendly and knowilable. We are so pleased and happy to finally have that wood stove we always wanted. It works perfectly and makes our home very comfy on those cold days. Thank you CUSTOM HEARTH!

Never conduct a business to this place. This business is all about profit. Before you ask for help…read more clarify if you are going to be paying for the service. We're charged for $168. just for the tech to show how to use the remote. Easy way to make money.

We ordered cabinets that were delivered in May/June. Upon unwrapping the range hood we noticed it…read morewas damaged(we have pictures as we were unwrapping). Nathan told us he would take care of it . Never happened. The range hood had to be installed in order for appliances and inspection could be done. After many calls and emails, we talked to Nathan in person where he accused us of lying and then said he would take care of it but it was not top priority and he would get to it. The last correspondence from Dungeness was October 11 from an employee who explained that people were sick and work backup (not our problem) and that someone would be out the following week. It is now December 9 and we still have not heard from anyone. Nathan no longer returns emails. By the way, we paid our invoice in full (our mistake) and now we are swept under the rug. Horrendous customer service. We have never been treated with such disdain from a business owner! BEWARE when you order from Dungeness Woodworks. The cabinet that were not damaged are fine. There was some overspray on some and a side strip missing on one but we can live with that. By the way-that has never been addressed either. All in all I would never recommend this company to anyone.

We used Dungeness Woodworks to fabricate and install a wood mantel over our fireplace. The…read morepricing was reasonable, the workmanship was excellent and the installation quick and efficient. We are very happy with the result and highly recommend them.

The communication and service were excellent. Waylon and Robert did a fantastic job installing…read morevinyl flooring in our kitchen and laundry room. We appreciate their concern for doing a great job. We couldn't be happier with the entire process.

One word: EXCELLENCE! Ok, maybe two words.I'll add SERVICE!…read moreHmm, OK, I'll add a third: PROFESSIONALISM. What I'm trying to say is YOU WILL NOT BE DISAPPOINTED. And I am a repeat customer. (They deserve a more positive review, but I am in a hurry.)