Bought a Hearthstone brand Lincoln soapstone woodstove from everwarm. Ordered end of November…read more2023. Didn't arrive until February 2024. Problems with fire burning after closing stove door and almost goes completely out when closing the "bypass handle" after reaching temperature indicated on the catalyst thermometer as instructed. Called to complain. Said they'd send installers out to take a look. Since the woodstove is the only source of heat in our home, we had to keep using it but it acted more like a pellet stove than a woodstove. 2 weeks later, installers come out and add a 10" extension chimney. They attempted to start the fire and it did the same thing for them. Installers said they had a 4 inch air intake that might help but they wouldn't advise it as it may make the house too hot. Ours has a 3 inch. They left saying they were going to contact the manufacturer and get back to us. Didn't happen. Baffle board broke and couldn't use stove at all. They said the manufacture was notoriously slow in responding to orders and we didn't get the baffle board until summer. Still complained about the stove not burning and they said they would get back to us. Started using the stove again when the weather started to turn cold and complained again and was told they've been having issues with that particular model and went on to say why. I also told them what the installers said about a 4 inch intake and the person said they disagreed with that assessment. Was told that she would talk with their installers and get back to us. Didn't happen. I called back a week and a half later and spoke to a different person and again gave the same complaint. She also said they were having issues with that particular model. She also said she didn't agree with the installers assessment regarding the size of the air intake. She said she would email the area rep, out of Utah and that he may come and take a look at it. She also advised they may have to replace it with a different stove. She then said she'd get back to me. Didn't happen. I called them over a week later and spoke to the same person. She didn't remember our conversation until I reminded them that they were to have sent an email to the area rep. She then said she would talk to one of the installers who was in the store and also call the area rep instead of an email, then get back to me. Didn't happen. Tried calling back but no answer. Recording said to leave a message, press 1. pressed 1 and was told that wasn't one of the options. Tried calling back the next day and recording said they would be out of the office until January. Today is 12/22/24. I know this is a lot but I want/need a warm house!!! Scott P

The technician "Navy" was incredibly courteous and professional the entire visit from start to…read morefinish. He went above and beyond even relocating my wet wood pile to a more dry area of my barn. My Lopi works incredible now and I can't be more thankful.

Excellent work done by professional and nice people…read more I hired them to clean my recessed gas burning fireplace. I expected them to wipe things down and vacuum the inside of fire box. But what they did was much more than that. They took out every removable piece of the fireplace and hand cleaned all of them. Then they vacuumed and hand cleaned every part of the fireplace, including the places you don't see, like the equipment area under the fire box. Lastly, they got on the roof and inspected the vent pipe and cap. Cleaning a fireplace is a messy job because the soot and carbine from using it is black and oily. I have white trim around my fireplace, so I was worried about it being stained or discolored during the cleaning. But they put down tarps and covered everything up and when they left the area was spotless. This is not a big company or a corporate franchise. My fireplace was cleaned by the owner and his son. They were knowledgeable, polite and seemed to take a lot of pride in their work. I usually don't recommend companies, but I highly recommend them.

My first Thanksgiving on Olympic Peninsula my heat quit working during a horrible cold spell. After…read moretrying several HVAC companies, Strait Comfort Systems was the only one who would help. Now 7 years later, they are still my go-to company for hvac services. Their costs are competitive, their work is high quality and they go the extra mile standing behind their work and products. I have used them for my yearly maintenance, for a replacement for my heat pump when my previous one hit 16 years (typical life span) and to service my propane fireplace. I strongly recommend Richard and Strait Comfort Solutions for your HVAC needs.

Last week on November 27, 2023, we received very timely help from Straight Comfort Systems in…read morefixing a problem with our propane fireplace. The last two companies that serviced the fireplace over the past 14 years are now either no longer in business or no longer servicing fireplaces. One of them gave me two referrals to try and I called both. One got back to me the following day, however Straight Comfort Systems got back to me the same day and fit us in for a service visit that evening. I had seen the negative reviews on Yelp, however I had also seen the positive reviews on Google. Given all that, I decided to proceed. In recent weeks our fireplace had started shutting off and turning back on during operation. The duration of the times it was off had become longer and more worrisome, to the point where we were reluctant to use it. Fearing that we would be without the fireplace for the Holidays while waiting for a replacement part (the manufacturer, Lennox, is no longer making fireplaces), I was expecting bad news. However from its behavior he expected it might be a clogged orifice in the pilot assembly, and when he disassembled the system enough to get to the pilot valve he was able to clean out the clogged orifice. Since he re-assembled the system, the flame has been consistent without the intermittent shutting off we had experienced before. The work was done quickly and professionally. Also, a less ethical shop might have told us we needed to replace components, so I was also impressed that he was able to fix the unit with only a reasonable labor charge. I'm an engineer, and from my discussion with Richard I can say that he is extremely knowledgeable on these types of systems. As a result of this experience I would recommend Straight Comfort Systems.

We live on SJI and had our stove installed 3 years ago this month. Today we got our second…read morecleaning. The crew showed up early and left everything spotless and functioning like new. We have always been happy with their friendly courteous approach. Always on time, eager to explain their work and offer suggestions. Highly recommend Merle's.

Merle's serviced a propane fireplace they installed late in 2018. Always professional, kind, and…read morethorough! They also care for wood-burning stoves and chimneys! we've been using them for at least 10-years now, and know we are in excellent hands.

Great experience. Easy to book, quick service and can't beat the price! We were very happy and will…read morebe using Alexander's Chimney Service annually from now on.

We have switched to gas on our 2 fireplaces & our only regret is not being able to support this…read morelocal business anymore. For several years, Alexander's annually cleaned our chimneys. They are just the best......friendly & super efficient at a reasonable price. If you need a chimney cleaned, this is the outfit to call!

Great experience with this crew inspecting and cleaning our standalone pellet stove. Super easy to…read moreschedule, excellent service, great communication and very thorough work. Pricing was well worth it!

ColtWest came to service my chimney in Montesano. They were quick to respond to messages, gave an…read moreaccurate estimate, and were on-time for our meet at the property. He took off his work boots when preparing the work area inside my home, and treated my property with respect, both guys went out of their way to be friendly and efficient. Great value, great service. The team I had today were based out of Shelton, I will continue to support this local business.

Oscar worked on two chimneys at our house including a relining. He was fantastic. On time every…read moreday, great communication, job site was clean every day, and the final product is exactly what we needed. Price for any masonry is always up there, but I felt the value was there. I'd absolutely recommend them to anyone needing work done.

Some guys off the street had knocked on my door, pointed out my crumbling chimney, and wanted to…read morereplace it. They showed me how bad it was falling apart to the touch...this got the ball rolling in my head (since i do have some roof leaks from around the chimney maybe) to address the chimney. These guys (again, off the street, no truck or anything) weren't going to be who i hired. So i had 2 companies come inspect & bid (both priced the same) and i went with Ed's. Oscar is the owner, Ed's son, and he's been doing chimneys for his whole life. When the owner is actually doing the work himself (like i do) is always an "im sold" situation for me. He and his assistant were at my place, on time, at a time that worked for me, for 5 hrs/3 days. Oscar explained every detail, answered all my questions, spotted some minor leak related stuff on my roof and fixed it at no extra charge. He is VERY in tune with maintaining high customer satisfaction. He was also conscious of making sure no carbon monoxide would creep into the house. He improved upon that exact situation that a previous heating company handled in an inferior capacity. They left no mess. I'm super happy with the new chimney! i have no doubt if there is any issues in the near future, he will be on top of it.

Asher and Ben cleaned our chimney and repaired the cap. They were prompt, courteous, professional,…read moreand did an outstanding job. I highly recommend their services!

This was a great experience from start to finish. They were really responsive to inquiries, and it…read morewas easy to schedule a cleaning and inspection. Asher was our technician and was lovely to work with. Respectful of the house (booties on the feet to not track) and explained all the work he'd be doing. It was really fast and thorough. Our fireplace is older and had a crack in the bottom of the metal. Asher explained how those happen (age/heat) and why it matters (you lose heat out the crack and can be unsafe/uncontained)-- as well as the severity of our issue (not that bad, lucky for us!). He explained multiple options, helping us save a boat-load of money and was able to do the silicon repair right then. The pricing is extremely reasonable. We'll definitely use them every year for our inspection and cleaning!

Air Flo installed a Mitsubishi heat pump system for a house I remotely manage in Port Angeles. Tim…read moreNadon, the sales consultant, was the most responsive of the 4 vendors I considered and Air Flo's bid was the most comprehensive. Although Air Flo's pricing was not the least expensive, I chose them because of Tim's responsiveness and the completeness of the bid. Air Flo delivered a high quality system on time and on budget in a tight timeframe. I highly recommend Air Flo. What they promise is what they deliver!

The technicians and office staff are always courteous and professional…read more Appreciate the thorough and efficient manner they have provided us during repairs and annual maintenance.