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    Fire Light Service

    5.0 (1 review)

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    Services - Fire Light Service

    Fireplace cleaning

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    3 years ago

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    Apex Fireplace Service

    Apex Fireplace Service

    (74 reviews)

    I don't give many 5-star reviews, but Logan absolutely deserves one!…read more I called and explained what was happening with my fireplace. Logan listened, asked a few follow-up questions, and then told me one thing I could try that he thought might solve the problem. I took his advice and it worked! Now I have a fireplace that works again, and it turns out I don't even need to replace the pilot assembly after all. What impressed me most is Logan didn't have to help me the way he did. He could have easily just scheduled a service call and replaced the part, but instead he took the time to help me troubleshoot it first. In my opinion, that says a lot about someone and proves he is honest and trustworthy. I haven't scheduled the service yet, but I absolutely will be using Logan when it's time to have the fireplace serviced. Great experience all around. Logan earned the 5 stars!

    We highly recommend Logan at Apex Fireplace Service! Our fireplace was desperately in need of…read moreprofessional servicing, and the experience with Apex from start to finish was outstanding. Logan's work was truly impeccable, and the transformation to our fireplace is stunning! We haven't stopped admiring it!! Beyond his phenomenal work, Logan was incredibly kind, friendly, and professional throughout the entire visit. It's refreshing to find someone who combines such genuine kindness with expert technical skill. If you are looking for a company that is highly talented, thorough, efficient, and a pleasure to work with, look no further than Logan and Apex Fireplace Service!

    Fireside Home Solutions - More fraying at the cable spindle

    Fireside Home Solutions

    (37 reviews)

    The field supervisor ended up coming out with an installation tech and they changed the tension…read moresystem to be a front mounted system and eliminated the problematic pulley. This should eliminate the issue as identified in the original review I gave and last (fingers crossed) a long time. They did need to come out a 2nd time as the change of tension layout ended up causing the same cable to rub in a different way. However, they were able to address this in their visit in a timely fashion and it's all good now. Final rating is 4/5. They ultimately resolved the issue but after a lot of hassle/working different angles.

    Do NOT use this company. My builder, Toll Brothers, used them for my brand new home where Fireside…read moredid the install. After closing, I purchased an optional kit that can be added to the IFT System used by manufacturers (an industry standard system). A wireless remote option. The builder had ONLY a wall switch with no thermostat or adjustment ability installed. Per the IFT system you can ADD and UPGRADE remotes, WIFI access, lights, fans, and other accessories. Yet something in the installation by Fireside causes the remote unit to FAIL TO SYNC. Every manual and online search says it SHOULD work. I reached out to Heat and Glo the manufacturer, but they have the installing dealers do the tech support of their fireplaces. I contacted Fireside and sadly they want to GOUGE customers with a $359 SERVICE FEE! NOPE, I do not need all those services since the unit is BRAND NEW from the Builder. It is THEIR installation that FAILS to sync as stated by the manufacturer and all system literature. They need to figure out what they did WRONG that they made the unit incompatible with a system that is designed to work together! THEY WILL NOT STAND BEHIND THEIR WORK! That is low. Very low. Avoid then at all costs. Find a BETTER DEALER that STANDS behind THEIR WORK!

    Smart Climate

    Smart Climate

    (5 reviews)

    I needed a new fireplace installed, and I was incredibly nervous about how it would fit and look…read more There was legitimately one model that would fit into my fireplace framing. Jason and Tyler were thorough and communicative through the entire process. It looks phenomenal! Tyler even replaced an exterior outlet for me. They were not just knowledgeable, but they installed the fireplace expertly. Jason and Tyler were friendly and I can't wait to hire them for more work in my home!

    First off my house almost caught on fire from a faulty outlet. I panicked. I went on Facebook…read moremarketplace in hopes to find somebody and it wasn't too long after I made a post desperately trying to find somebody to help me after my post I got a message from Smart climate which I am so beyond grateful for because I could've just gotten any old person, but I will tell you I dealt with three different people one which was the owner and several of his employees and I feel like I have known them my whole life. They are fabulous. Great personalities really care about your issues and care about getting them fixed and in three days, I had an extensive electrical change and a new panel in my house and I was thrilled and I felt safe and then today they were here again doing a little more work I couldn't ask for a better company to work with. I've been in the customer service business for over 50 years and I absolutely recognize their professionalism and their willingness to be there and help. They are all truly authentic kind, caring professional people that I would trust with my life. PS they truly went above and beyond!!!

    Fire Light Service - fireplace - Updated October 2026

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