I would highly recommend John and his company. Very responsive. His crew is polite , respectful and…read moreclean . They did work at my house in September of this year ; replaced a stainless steel flue for oil furnace with another one that had a difficult turn . Complicated job and cleaned up the bricks around my damper door and replaced damper door . His price was quite reasonable. Recently I called him , and that same day , his guys stopped by to look at my wood burning fireplace . I thought I had an issue but all was good . I am completely satisfied with John and will be hiring them in the future for all my chimney sweep or work needs .

Wow, what a great company. I called them in a panic because I discovered I had a defective flue…read morefrom my new oil furnace. John came right out and explained exactly what was wrong and how urgent it was to fix it. His crew was on site the next day and took care of everything. They put in a new stainless steel liner and connected it up directly to the furnace. The whole team was very professional and easy to work with. I recommend them highly.

I have done business with the HVAC company for over 20 years. However recently I received a bill…read morefrom them for a service call (fair enough) and one part replacement. The part was a capacitor which is listed at $17 on Amazon. This company charged me $225 for the part. DO NOT DO BUSINESS WITH THEM

Let me start by saying that I could be extremely long-winded on this review, but for the purposes…read moreof readability, I will be concise. My expectations were surpassed every single day with Falite brothers. It can be a difficult experience having work done on your home when you're living there, but the level of professionalism and expertise that Joe, Jim, and Matt brought to the worksite was Barr not. Every day they spent several minutes with us walking through the house discussing what they've done and what the plan for the day was. They were very respectful when we needed to take time to make decisions, and gave us a breakdown of what options were available to us. I think this says it all; when the oil tank removal company spilled a little bit of oil on our lawn, Joe pulled me aside and said this: " I wanna show you something. I'm not happy about. Oil spilled on your lawn and I'm really upset about it." When I reassured him that it was fine he responded, " it might be fine for you, but it's not fine for me. "While I'm here, this isn't your house, it's my house, and I take responsibility for everything that happens on the job. And this is unacceptable." I think that's the best way to describing their service, they treat your home like it's their own and do everything in their power to exceed your expectations. 10 out of 10 would recommend Felite Brother for all of your plumbing and HVAC needs.

Scott came out to install and replace our tub faucet and shower faucet and valves. He arrive on…read moreschedule, dealt with unforeseen issues as they arose to ensure everything worked properly and tested everything prior to departure. He was polite, efficient, and reasonable. I would utilize Andrews Plumbing again and definitely refer his quality service to others needing a plumber. https://photos.app.goo.gl/iqGqqFLKzCofc5226

I can't say enough good things about this plumbing and heating service. I've been a customer for…read moreseveral decades, and they always come through for me, no matter what the situation or emergency. Very reliable, very honest and very good.

Lost gas hit air furnace last Sunday afternoon. Called this company and a human being answered. I…read morewas told he would contact on call tech who would get back to me. Heard from tech and he was at house within the hour. Diagnosed problem and advised the part wouldn't be available on Sunday. The part was difficult to chase down as it had to be ordered. The tech kept us in the loop daily and the part arrived for early Wednesday morning replacement. This company was professional,reasonably priced and maintained contact. I highly recommend them.

This company is the BEST! By far. Thank you very much to Ryan Lapinski and his group- and the…read moreentire company. We had our hot water tank go and a basement covered with water--- on a Saturday night.....We were pumping water and frantically calling companies. A couple of places answered our call but told us that the unit would need to be ordered and install would be 3-5 days. We were told that "no one has that tank in stock". Then we found New England Gas Systems and Ryan. We texted pictures of the tank and #'s to Ryan and within minutes he confirmed that they had the tank we needed- in stock....Ryan and his team arrived AT 8 AM SUNDAY MORNING to remove the old unit and replace the tank. The floor was literally still wet and they saved the day. Thank you very much Ryan & New England Gas Systems!!! -Kevin

Great service with friendly, respectful technicians. I was impressed with how they explained the…read moreissue and how reasonable their price was.

We were recommended this company by a friend. We had Justin…read morecome out to write up a proposal for a split system for our up and downstairs. He came out in a timely fashion and was very professional. It ends here! We waited over 2 weeks for a quote and called to ask if he had a proposal for us yet. He explained he had been swamped but would get something out to us soon. We waited again for 3 more weeks and when we contacted Justin he was full of apologies and responded with he was sorry , he had been unprofessional and please forgive and understand ! He would get back to us ASAP! It is over a week and we have heard NOTHING back . What a joke , how can these people stay in business !?!

I own a business in Boston with a challenging HVAC issue. Five splits, old equipment, etc. Ash…read morehas had to be creative, work overnight and keep things moving despite crazy lead times on parts. He and his team communicate really well. They invoice fairly and provide whatever explanations or additional context you need. I've never had to dispute a charge with Smith. And, after 15 years operating restaurants in Boston, that says a lot.

We called out Smith Mechanical for repair of our refrigeration because there aren't many…read morecontractors that do side work, but we heard he always does. He arrived Saturday morning and had some difficulty figuring out what was wrong, unfortunately by then our co2 reliefs were venting. He was on the phone most of the time while here. In the end he told us to call a refrigeration contractor in Wilmington Ma. That did the trick. The technician from ARC was excellent. He diagnosed the issue immediately and got us running again. Just goes to show you that you get what you pay for. You might be tempted to call a cheap guy that is working out of a pickup truck, but when things get bad you need to call a real contractor. Still need to talk to Smith Mechanical over a billing issue, he seems to of charged us for the time the other contractor worked on the job, plus his time, and we paid the other contractor directly.

Like Jeannette C, Steve did the same to us by claiming a check ($15K) did not arrive and we then…read morepaid via wire transfer. 8 months later, (the stop payment only lasts 6 months) Steve cashed the missing check and my (now former bank) cashed it. What a nightmare. Steve will tell you he got permits, but he did not for my job and when we parted ways before completion, he kicked in my door to collect his tools rather than coordinate with me for an amicable pick-up. I tried to work with Steve, but he is very hostile and he is a not to be trusted. He also claimed that he got materials cheaper because they "fell off the truck". I had no desire to use stolen property to renovate mine. Our property was in NH.

NOT WORTH YOUR MONEY!! Highly NOT RECOMMEND him!…read more To be fair, I started with his good points, the contractors left my place nice and clean after finishing their job everyday. The masonry was built in the perfect straight line as it should be. I like that, and that's the only two pros of this operator. Actually there are a few more cons about what their works, but I select only two points which really upset me. First Cons, compared to what they did, it's terribly overpriced! We called 5 different companies to discuss restoration of my masonry and estimate the cost. All of them estimated the range of the cost from 2000-3200$ for rebuilding the masonry only. When we first talked to Steve at the beginning, he told us that it'd help and prevent lots of problems in the future if he can install the drainage system in our new masonry which total costs 4500$ for restoration + waterproofing + drainage, so it won't be damaged easily later. We're willing to pay this cost, as the drainage system sounds wonderful and he seemed to know his job well. He didn't tell us exactly what the new drainage will look like, but we let him do it, since we first believed him that he's professional. They took a few days to complete. The day before the final day, Steven came to check and asked us to pay the last 70% payment. We noticed that the constructors rebuilt only the masonry, but nothing else. I'm afraid that he might forget about the waterproofing + drainage, so we reminded him what he promised. Steven said "Oh yeah? did I say that too?". Well, I don't really appreciate the way he responded, it sounded like he didn't know what he promised to do, it's not a very professional manner. Then on the final day, the constructors said they were done with their work, I went there to check the final result. I asked the constructors if he put the waterproofing on our masonry, one of them rolled his eyes to us and threw the same question on his colleague instead. His colleague seemed unsatisfied that I reminded them of these, and he said "OK, I can do it". I mean WHAT IS THIS?? They didn't know what they needed to do? And it sounded like we asked them to do extra work which is not. This is not a professional way at all. It's like if we had not enough time to keep our eyes on every single step, all of them tend to forget and skip what we are supposed to get. I don't know if they're genuinely forgetful only this time or if they always did this to every busy house owner, but I'm not appreciate that at all. However, that is not the worst part of my experience yet. Secondly, my worst part is his drainage! When I saw their new drainage system, I was shocked, didn't know if I should start laughing or crying first! It's completely ridiculous, I don't know how they called it 'drainage system'. They just simply removed my old small higher drain pipe, and replaced it with a bigger pipe at the lower position, that's it! (I don't have a photo of my original pipe, but it looks exactly the same as the next one to it.) I wanted to cry and laugh at the same time. They did what they said, but the way they did it is not what I expected at all. From the front, when concrete is completely dried, it's not even look neat, especially when compared to other construction companies, I paid +1300$ extra for his drainage system!! This is totally ridiculous. In conclusion, I HIGHLY NOT RECOMMEND THEM at all. I paid total of 4,500$ for 1'x1'x31' masonry rebuilding + drainage. It's such a small job with a high price but I still didn't get professional service. Extremely disappointed. My personal advice is please hire other companies, especially for the home owners who don't have much time to follow up their work everyday.

Have been using Puopolo & Son for many years and they have been reliable, perform good service and…read moreare pleasant to work with. Great local plumbing company!

Immediate response to water filling basement. Price amazing. Great Arlington people.read more