First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.

Just finished a Airconditioner project and was not completed as promised. Walk the property told…read morehim exactly where the unit should hang yet it was installed in the wrong location. The installers chose to heat and cool a storage unit rather than having it in the hallway where I requested it. When I contacted the owner to have it fixed, he told me it wasn't his problem And it would be an additional charge to move it to where we we had originally discussed

We had our oil furnace and ancient AC replaced with a full heat pump system, along with a new water…read moreheater, installed by Ash. They were amazing! Super responsive, great work, and really nice people. I'm so happy with the results. Highly recommend them!

Steve and his company installed our mini-splits in my house over a year ago in December/January…read more24/25. We paid $20,000 for two units. They worked fabulously for the first 8 months- we live in a Cape Cod built in the 50s with no heating devices upstairs. The bedrooms were warm and cozy in the winter, and cool in the summer. And they were so quiet! However, since installation, Ash has been flaking and ghosting me on appointments! So the background is that our mini-splits started pumping out cold air in mid-November '25. So I called for a service request, they came out, fixed it, and it only worked for a few days. I called for another service request a few weeks before Christmas, and I was told that someone would be at my house on a Friday - and no one came out, or called me to let me know they weren't. The next day I called, and they said they would come out that day [Saturday]. Their van broke down and they weren't able to come out, so Steve said he would come to my house the following day. He basically ghosted me all day until 6pm; he was out of state, and he nonchalantly replies "I was going to [come out to you] but the boiler [at my in-laws' house] had other plans for me lol." So he tells me that he would be at my house the next day, and he was and he did temporarily fix the mini-splits. He also told me that he would text me every day for a couple of weeks to make sure it was still working - and he didn't. The mini-splits broke down again. So one of his techs comes out to service it, it doesn't get fixed, and they said they "made an appointment" for April 1st. April 1st comes by, and no one has called or texted me about my service appointment. I tried to be nice and patient and give them a little time, so I wait until April 7th to text Steve, and I get ghosted again. So I call the business last week. He sounded like he understood my frustration, and said after he hung up with me, that he'll text me an appointment date. He doesn't. So I call the next day, and then he tells me we would have an appointment today on the 21st at 930 - and he doesn't show, and he ghosts me through text, and when I call the business, I get an AI voice mail instead of speaking to an actual person. So I now I have $20,000 mini splits in my house that don't work and I need to find a new HVAC company. It takes a lot for me to even leave a 1 star review, let alone a 1 star and an actual written review. I tried to give them the benefit of the doubt over and over again, but since they're ignoring me, I don't really have any other choice.

West Side Oil converted our entire heating system from oil to propane, including a new Viessmann…read morecondensing boiler and a completely redesigned hydronic distribution system. The result is outstanding, professional, clean, and built to last. For anyone who just wants the bottom line: this was a full fuel conversion completed in two days. That included removing and decommissioning the old oil boiler and 275-gallon fuel tank, and leaving behind a mechanical room that looks like something out of a trade publication. Despite the scope of the project, we were without heat for only a couple of hours. West Side committed serious manpower to make that happen, and every person on the crew was competent, polite, and genuinely friendly. If need heating work done right, look no further. For those who want the details: the old system was a floor-standing Smith oil boiler with an aged two-zone setup that had seen better days. West Side removed it, decommissioned and hauled the fuel oil tank, and built an entirely new system in its place. The new installation centers on a Viessmann Vitodens 100-W (B1HE-120) wall-hung condensing unit running on propane at 95 AFUE, plumbed into a primary/secondary system via a brass hydraulic separator that properly decouples boiler flow from distribution flow. The copper work is exceptional, with consistent sizing, well-supported runs, correct pitch for air elimination, and auto vents at the high points. Each of the three zones has its own Taco wet-rotor circulator mounted on a black steel manifold, controlled by a Taco zone controller, with individually valved supply and return lines throughout. The expansion tank is correctly sized and positioned. We also had them rough in a future fourth zone for eventual basement heat, and they executed that plan without skipping a beat. West Side Oil clearly knows hydronic systems at a high level. This wasn't just a boiler swap. It was a complete fuel conversion from the tank up, executed with impressive speed and craftsmanship.

West Side oil installed a gas burner in my little fireplace. The price for the whole thing was…read morewell within my budget. But that's not the best part. After it was installed, and a gas tank position in a discreet place on my property, the technicians came back twice to make sure I was comfortable using it. John was especially helpful, gave me more information and showed me how to use some features. I got an invoice this morning- $0.00. Surprised and grateful. Thanks WSO- Jackie

I have been using State Line for a few years for oil delivery. Lowest price around, and always on…read moretime. I failed to keep an eye on our oil level recently, until the boiler wouldn't kick on, and placed a panicked call for service. The oil level was down to about 1/4 tank, but the boiler wouldn't fire up. Of course this was on a Sunday morning when everyone was getting ready for church. I placed a call for emergency service, and the technician came out within an hour, and after spending about 2 hours cleaning the line and trouble shooting, he determined that there was sludge in the line. He also replaced a couple of parts that were old and out of date. I ordered fuel on-line, which was delivery first thing Monday morning, and we were back in business!

Woke up with no heat. One call and a service technician was at my home within an hour. Great and…read morefriendly service. Oh, one more tidbit, the on-phone support staff are always professional and caring. Paul W.

A week ago our water started to turn off and then come back. Called Shaffer Beacon and it turned…read moreout my 40 year old well pump was shutting down on overload. They scheduled to replace the pump the following week and Randy and his crew did an amazing job. Pulling a 40 year old pump that's 185 feet down isn't an easy job. They replaced the pump, the piping, the wiring and the pump cap, so everything is brand new. They also suggested, and I agreed, to replace the 40 year old pressure tank rather do it later on a separate service call. Unfortunately for Shaffer, Randy is retiring next month, which will be a great loss, but I'm sure his assistants will fill his shoes. Next will be the 40 year old boiler and 40 year old oil tank

Was a satisfied client of Beacon Mechanical for many years. The new ownership deal is questionable…read moreto me. They called to do an annual service on the A/C. They stated that there would be a $60 fee to drive maybe 15 miles and then a $180 hourly charge. I went elsewhere for under $100.

We moved and they tried to tack o the the sale of our house, asking for $900 when I only owed them…read more$600. They will make you feel like the stupidest loser for restarting your oil, even though you do not know New England weather. They will refuse to help you when you need help the most. And they will lecture you. Terrible people

State Line Propane & Oil is an all around excellent company. The office…read more employees are courteous and helpful. I have used State Line for many years. Today two technicians arrived on time and did an excellent job. The pilot light would not stay light in one of my natural gas fireplaces. The tech knew exactly what to do and it was working in record time. The other gas fireplace was cleaned. They were very polite, professional and competent. I would very highly recommend this company.

We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.