Great response time! The rates are reasonable and they service both our heating and air…read moreconditioners.

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

Just finished a Airconditioner project and was not completed as promised. Walk the property told…read morehim exactly where the unit should hang yet it was installed in the wrong location. The installers chose to heat and cool a storage unit rather than having it in the hallway where I requested it. When I contacted the owner to have it fixed, he told me it wasn't his problem And it would be an additional charge to move it to where we we had originally discussed

Ripped off by these people. Did not pass inspection!,,,no warranty, no service, no licenseread more

Wow. My latest Google search says they are permanently closed. I had a combination of furnace and…read moreAC installation on October 30, 2025. It is now May 9 and I finally used the AC. Every time I use the AC all the condensation goes straight to the floor. The furnace works ok but they never did anything for condensation. They refuse to answer the phone. I think they have a bot connected to text.

West Side oil installed a gas burner in my little fireplace. The price for the whole thing was…read morewell within my budget. But that's not the best part. After it was installed, and a gas tank position in a discreet place on my property, the technicians came back twice to make sure I was comfortable using it. John was especially helpful, gave me more information and showed me how to use some features. I got an invoice this morning- $0.00. Surprised and grateful. Thanks WSO- Jackie

Service from West Side Oil is phenomenal, both Oil Service and plumbing. Employees are the nicest,…read moremost considerate business people I know in the business. My promo stopped working in the morning of December 26. They were at my place within 40 minutes, and also arranged for an oil delivery at the same time. That Alec is eye candy doesn't hurt either.

Woke up with no heat. One call and a service technician was at my home within an hour. Great and…read morefriendly service. Oh, one more tidbit, the on-phone support staff are always professional and caring. Paul W.

I have been using State Line for a few years for oil delivery. Lowest price around, and always on…read moretime. I failed to keep an eye on our oil level recently, until the boiler wouldn't kick on, and placed a panicked call for service. The oil level was down to about 1/4 tank, but the boiler wouldn't fire up. Of course this was on a Sunday morning when everyone was getting ready for church. I placed a call for emergency service, and the technician came out within an hour, and after spending about 2 hours cleaning the line and trouble shooting, he determined that there was sludge in the line. He also replaced a couple of parts that were old and out of date. I ordered fuel on-line, which was delivery first thing Monday morning, and we were back in business!

In today's Covid world, it has become increasingly difficult to find solid & follow thru providers…read morenationwide, but these folks and specifically our project lead "Shane" was exceptional in truly thinking about our unique HVAC needs versus trying to aggressively push down their own solutions to an older home renovation we are working on. He was uniquely creative in presenting different options and answering our many questions. We hire contractors, HVAC and plumbers nationwide for a variety of projects, and we were not sure about contracting a company that just went thru a merger at the end of 2021 - but Shane's expertise, home customized solutions and quick follow up made our decision to move ahead with these folks, and as of today we are glad we did. As in any major home project you undertake during these covid years, make sure Shane secures equipment as soon as you are ready to go and be flexible on the scheduled installation time ( ie, supplies delays, covid absences and weather/snow storm). If you need the remote Wi-Fi thermostat so you can program the system remotely like we do - make sure they order that as soon as order is placed, and like with every home renovation project and provider used during these covid years - make sure your final payment piece is subject to final inspection approval always. The team on site with Scott as install manager and not sure on the name of the other onsite manager (Dave?) as install lead also did a great job and stayed on top of quality checks on the install.

A week ago our water started to turn off and then come back. Called Shaffer Beacon and it turned…read moreout my 40 year old well pump was shutting down on overload. They scheduled to replace the pump the following week and Randy and his crew did an amazing job. Pulling a 40 year old pump that's 185 feet down isn't an easy job. They replaced the pump, the piping, the wiring and the pump cap, so everything is brand new. They also suggested, and I agreed, to replace the 40 year old pressure tank rather do it later on a separate service call. Unfortunately for Shaffer, Randy is retiring next month, which will be a great loss, but I'm sure his assistants will fill his shoes. Next will be the 40 year old boiler and 40 year old oil tank

I have used State Line Propane for over 10 years and have never had an issue with ordering,…read moredelivery or payment. The office employees and delivery employees have been courteous and professional. Orders and payment can also be placed through their website. They usually arrive within a day or two from when I call it in. Even when weather conditions were terrible the propane delivery always arrive when they say it will.

We moved and they tried to tack o the the sale of our house, asking for $900 when I only owed them…read more$600. They will make you feel like the stupidest loser for restarting your oil, even though you do not know New England weather. They will refuse to help you when you need help the most. And they will lecture you. Terrible people

We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.