Absolutely worst customer service I have ever experienced in my life, that too, for a once regular customer. I used to go there regularly, not because I cared for their mediocre, pricey food, but for the fact that they have salmon on their menu. Being the only place in the North Market where I could find salmon, I used to frequent this place due to a lack of other choices.
Thanks to their woeful customer service and rude demeanor, I'm turned off for good. The main concern is that they show discriminatory behavior towards certain customers while giving preferential treatment to some "locals". The staff consists of three ladies and a guy, one of whom shows a blatantly hostile behavior towards a once regular customer like me, who used to go there almost every day of the week!! This hostile lady (don't know her name) always has a fierce look on her face and treated me rudely on multiple occasions. I remember an occasion when I had to attend a call while on the line and I stepped behind my spot as a courtesy to the next customer. However, even when I was done and ready to order, she refused to serve me and was attending to the customer behind me in the line !!!
The other concern I have is that they charge me different prices for the same salmon dish on different days, maybe on a whim. Since I avoid bread, I ask for more rice instead....sometimes,they charge me extra for it and at other times they don't based on their mood that day!!! This is a such a shame and no way to treat a regular customer who has been there at least a 100 times !!!
I stopped going there for a long time due to the above reasons and recently returned to see if things have changed. Sadly, nothing has changed and the sorry state of affairs continues!!!
One day I was charged 12.50 and the next day 13 dollars for the same salmon with rice!.
While they continued their rude behavior towards me, they were exchanging pleasantries with a fellow "local customer"!!!!!!! The same hostile lady was whispering something to the cashier to charge me more, when I was returning after a long gap!!!
I'm posting this review so that others are aware of such discriminatory practices. I will never ever support such a discriminatory business!! Shame on you guys!!! read more