If I can give a zero, I will. They would not accept a return on a pair of shoes I never once wore outside. Took them home to try them on and it was an awful fit. Tried to return them and they said no. Just a horrible customer service experience all around. From the moment I purchased them a week ago to just now trying to return them. I'm would rather drop them off at Goodwill then try to claim my 70 bucks. Horrible. Horrible. Horrible. That place is a train wreck. Problem is, no one cares. All the best! read more

Worst customer service I've ever experienced, employees are beyond incompetent and have no idea what they're doing.

This store had good variety, and selection. There was a large selection of shoes, if you could get them to try them on. There were a lot of employees and not a whole lot of shoppers, but we didn't get two of the three pairs we wanted to try on and it took FOREVER to check out. They are lucky I wanted the one pair of shoes I got to try on. read more

While it didn't seem a bad store, no one talked to me at all, even to say hi. I didn't see any Brooks shoes, unlike their other stores I've visited. Without interaction, I can't say much. The store looked fairly neat. read more

Finish Line - Shoe Stores Near Me - Indianapolis, Indiana

THE MANAGER KAYLE IS THE WORST MANAGER YOU CAN IMAGINE! The service is TERRIBLE! I bought a pair of converse for a christmas gift, the person just TRIED them on the carpet, the size was wrong, and immediately we just put them back in the box to change them later, so I went to return them for a different size or just the money depending on what they had available at that moment in the store. The cashier called the manager because she said that the shoes were not new, the manager came and while I was explaining he was just IGNORING me. I couldn't even talk to him. He just turned around and start walking to another place and i was LITERALLY following him talking behind. He even started talking with ANOTHER customer (that was complaining too) while I was talking to him. IF YOU ARE NOT PREPARED TO DEAL WITH CUSTOMERS JUST FIND ANOTHER JOB. The world is not guilty that you have a job that you hate. read more

Stay home.. shop online! The boys that work here could care less to help! I'm buying 140$ shoes and I have to track you down and interrupt your side conversation to get a size? They of course didn't have my size and as they kid told me " no, don't have it" he quickly walked away. Sorry to bother you?? WTH? I was no offered another color of pair or another store? What kind of service is that? This place could care less about helping you? MESS! read more

Really bad service! If I could rate it a 0 I would!! I was looking for a specific shoe but the size I usually wear runs big when it claims to be "true to size", so I tried sizing down. I was having trouble getting anyone's attention because they were having little side conversations. And when I got their attention, I asked if they had the shoe in a size 7 to try on and they said they only had a 6 and 8. I left and came back, and I asked to try on the size 6 and the lady there told me that specific shoe runs small. So I asked my brother if I should try on the 8 and she said "no, I don't want you creasing MY shoe and nobody gon wanna buy it". But anyone could crease any shoe just by trying it on. And there were plenty of ppl trying shoes on. The lady had an attitude as well. If I tried the shoes on and it didn't fit, I wouldn't of walked in them, that's just common sense. read more

Great selection, but the customer service is terrible!!!!! I don't even know where to start with this location. If you are wanting to get a size to try on a shoe just expect to wait around for a good 15-20 minutes even if the store is empty. The kids that work there don't seem to care. I've given this places many chances and now just refuse to even step foot in the store to just waste my time. read more

Love this store and staff! I'm always approached and being asked if I needed help with anything. 20 plus years of shopping there.

I've been buying my shoes here for about five years now and always had a great experience. But a situation that started in December 2017 really defined their customer service. I usually budget less than $100 for my running shoes, but in mid-December when I needed new shoes, I went all out and spent $200 on a pair of Nike shoes. I liked them at first, but after a few runs on the treadmill, they were killing my feet. I couldn't deal with it anymore and took them back after two weeks. The staff was nice enough to swap them out for new shoes of equal value, and even gave me some recommendations. I took home the Adidas Ultra Boost. They were great at first, but after two months, the outside shoelace cage on the left shoe broke. I re-arranged the lace and made it work, but then two weeks later, the cage on the other shoe broke too. I was livid - when I pay $200 for a pair of shoes, I expect them to last at least a year, and we weren't even at 90 days yet. I had already made one return swap, and the receipt said no returns after thirty days, so I assumed that I was out of luck, especially as used as they were because I run every day. But I figured that I had nothing to lose by asking. I called the store and asked for a manager, and then Derrick came to the phone. I told him the whole story, and he asked me to bring the shoes to the store so he could take a look. I was there an hour later, and bless his heart, he swapped them out for a brand new pair of shoes. I ran in them last night and they were great! Thank you to Derrick and the staff! read more

It is impossible to find anything I like every in stock in my size at this location. I usually just use the place as a showroom and then go home and order it from whoever has the lowest prices. It's become a running joke with one of the salespeople I always see in there... it's to the point where he laughs when I ask. Note to Finish Line: You'd have my business if you stocked extended sizes in store including wide widths. I know I'm not alone in this feeling either. read more

Right now they do not allowed clients to try any clothes in store. when I back home I felt not right size for me. When I returned back they said They could not accept my returns because I did not bring my receipt. I had my original payment card and pants with original tag. Their attitude so bad.Other stores all accept returns even do not have receipts. It is bad! read more

Went with my son. He was crazy about some new Reebock sneaker. Asked a guy to help us. He brought in 1 shoe and kept helping someone elese. The shoe did not work for us. I asked him to bring another size and he just kept on walking by ignoring us. After we stood there for 5 minutes or so I went to cash register and asked a guy for assistance. That turned out to be the manager. The manager also did not bring the right size and then said they were out of stock. read more

I was very overwhelmed with the amount of people in the store. The people working there were really doing the very best that they could to get to every customer and treat them all with a great attitude and as efficiently as possible. Please be a little more understanding, especially on the weekends, that you are not the only person on the planet. And don't walk up to an an employee and try to interrupt them while they are helping another guest. This is rude and should have been taught to you as a child. Grow up people. read more

My son has to have specific shoes and kinda only like this place, or I would NEVER shop here. Very hard to get anyone's attention. I spent $125.00 on my Nikes and $225.00 on his shoes. They ring I all up and coral you in a fence and barely a thank you from anyone. Just a sad loud place for kids to go and spend mommy and daddies hard earned bucks. read more

Terrible customer service. I was called and notified about a yeezy release and was forfeited. I was never left a voicemail. Then called to claim my pair and told they were given away. Will never shop here again. read more

Very very disappointed with Finishline. I would most definitely NOT recommend whatsoever. I ordered a pair of air forces and they gave me two right shoes. I called the store they came from and went to my local finish line to return one right foot and get the left foot. Since the shoes were on sale, they were going to send the left fit to me. They never sent me the left foot and now the shoes are out of stock. I am beyond disappointed and angry. The service is awful. read more

This finishline is complete trash they backdoor shoes, and employees lie about how shoes are being released. Was lied to about a raffle time was there on time even though I was lied to and said they weee out of raffle tickets so I couldn't join the raffle. This place sucks do not shop there take your business to footlocker champs etc . If I could not hit any star I would read more

This Finish Line has the worst customer service ever! Waited thirty minutes in line to pay for shoes - asked the manager to open one of the two available registers and he said he needed people selling. Meanwhile, those salespeople were standing around talking. This is why Amazon is winning! read more

New scam.... I shopped there at Christmas. They asked if I wanted to try the sports illustrated for kids. I declined. . today I received a magazine. The youngest person in my house is 15 and no one would care to read sports illustrated kids. I called the magazine company to ask how I was receiving this and they told me the Finish Line signed me up. They cancelled my subscription. I was really mad that the Finish Line did this to me. I called the finish line to speak to the manager. The guy who answered told me he was the manager. He also told that they couldn't cancel the subscription. I told him I already cancelled it through the company but I was calling to tell him I didn't appreciate them doing this to a loyal consumer. When I asked for his name, he would not give it to me. What company employs a person like that? So whoever the "manager" that was working tonight, maybe the finish line should put them through management school. I have three active teenagers in my house but we will not be shopping there. Tomorrow I am calling the attorney General office. This investigation isn't over with yet. Don't shop there..... too many other good stores like dick's and champps. Where you go in to buy product and that's all they charge you for. read more