Oh my goodness! Love love this place - hard working, detail oriented, fast & super kind staff! Also…read more- the color assortment is INCREDIBLE. Big nice spacey vibe inside. Lovely service! Thank you!!

I have been going to this salon for 11 years, and for most of that time, I had nothing but amazing…read moreexperiences. Under the previous owners, Laura and Danny, the salon felt welcoming and personal. Over the years, we got to know them and many of the people who worked there, and we brought the business a great deal of repeat business. Unfortunately, since they retired and sold the business to Lux SF2, my experiences have changed dramatically. My longtime technician is still wonderful, and I have nothing but positive things to say about her. Unfortunately, the overall atmosphere and customer service have gone downhill. The manager who now runs the salon consistently comes across as angry and unwelcoming. There is rarely a hello or any effort to make customers feel welcome, and it seems that the employees are uncomfortable around her. There is also another employee who has displayed the same type of behavior toward customers. The problems really came to a head when my partner was accidentally charged double for a service. He noticed the overcharge immediately and was told that it would be corrected and refunded within a day or so. It wasn't. After three phone calls over the course of 10 days, the money still had not been refunded. We ultimately let the matter go because he returned to the salon and received the pedicure he had already paid for. Instead of simply resolving the issue professionally, the manager became angry and raised her voice at my partner, insisting that the money had already been refunded when it had not. My partner eventually contacted the manager at their sister salon on Hayes Street to explain what had happened. Apparently, that made the situation even worse, because the manager then confronted him and became even more upset with him in the salon. Then came my experience last night. I had a punch card that had been started under the previous ownership. I had one punch remaining for a complimentary manicure. This card had already been punched by the current salon seven times out of ten, so they clearly had been honoring it. After receiving my manicure, I presented the card and was suddenly told that I had to pay an additional $5 because it was an "old" card from the previous owner. When I questioned this, I was told that they don't honor the old cards--even though they have continued punching mine and accepting it as valid. If the salon no longer intends to honor a loyalty program, that should have been clearly communicated to customers before they continued accepting and stamping those cards. The situation became even more uncomfortable when the male employee raised his voice at me in front of other customers and began bringing up my partner's refund issue from a month and a half earlier. I explained that the matter had already been dealt with, but he continued to argue with me and speak to me disrespectfully. Meanwhile, the manager, who was present and is supposedly running the salon, never stepped in to de-escalate the situation or address the behavior. I eventually left and went to the main Lux SF location up the street to speak with management. The manager there was apologetic, listened to what happened, and treated me with the professionalism and courtesy I would have expected from the salon in the first place. There are also growing concerns about cleanliness and sanitation that I have noticed during my recent visits. The chairs and workstations appear to have a layer of nail dust on them, and sanitizing the stations does not seem to be the priority it once was. I have also observed pedicure stations not being sprayed with what appeared to be bleach/disinfectant after each use. Given the nature of the services being provided, this is particularly concerning to me. I plan to contact the appropriate health department to report what I have observed and ask them to determine whether the salon is following the required sanitation procedures. It is incredibly disappointing to see a place that we supported for so many years change this much. Customers should not feel like they are walking into an environment where employees are angry, customers are spoken to disrespectfully, charges are inconsistent, or legitimate concerns are met with confrontation. A business cannot build a lasting customer base by treating people this way. In my opinion, if the current management continues to create an atmosphere of anger, disrespect, and distrust--and if customers feel they are being overcharged or treated unfairly whenever there is an opportunity to do so--the business will eventually lose the loyal customers who helped sustain it for years. I genuinely hope Lux SF2 takes these concerns seriously. There is still an opportunity to turn things around, but that starts with treating customers and employees with basic respect, being transparent about pricing and loyalty programs, properly addressing billing issues, and making cleanliness and sanitation a priority again.

For the last five years, I was extremely lucky to have a very good pedicurist Elsa working across…read morethe street from me. I would visit her once every seven weeks like clockwork, as waiting longer usually meant some painful debridement on the big toe of my right foot. Elsa changed professions about ten days ago, leaving me to scramble to find someone in my area who could provide a similar quality of service in roughly the same price range. After some search engine trial-and-error, I finally got a Google page that listed three salons that offered a simple pedicure at a reasonable rate. The closest of these was Mani-Pedi Spa. Even though they take walk-ins, I called on Tuesday 9/22 and made an appointment for 11 am the following day. I was greeted by Gwen, who immediately pegged me as a guy who probably just wanted his nails clipped and nothing else. She walked me over to a wall display and asked me to choose a favorite nail color. It took me a few seconds to realize she was joking. (Good icebreaker, Gwen!) Anyway, the pedicure was not only thorough but absolutely painless. Granted, it took about 15 minutes longer than what I was used to, but I consider that a very reasonable tradeoff for a job done with the precision of a jeweler or a watchmaker. Once we were done, Gwen walked me to a lady at a desk at the back of the shop. That made it easy for me to hand the desk lady the pedicure fee and hand Gwen the tip at about the same time. I decided to wait a few days before posting my review, just to make sure there was no residual pain or swelling near the problem toe. That milestone has been cleared, and it looks like I now have a new regular pedicurist to see somewhere around November 11. Thanks, Gwen. Great job!

I came here for the first time today after having a pretty bad experience with my nails somewhere…read moreelse, and they were so kind and helpful about fixing everything for me. Kim did my nails and she was seriously the sweetest and did such a great job! All of the ladies were so funny, sweet, and welcoming. They made me feel so comfortable and honestly turned what could have been a really frustrating experience into such a good one. I really appreciated how nice everyone was and how much they cared about making sure I was happy with my nails. I'm so happy I found this place and will definitely be coming back! Thank you Kim and everyone for taking such good care of me!

I've been coming to Spectrum exclusively for my nails since 2017, and I won't go anywhere else…read more They do the best gels, efficiently and excellent quality. Lasts for 3 weeks, never had a chip or a break in over a decade. They are also fun and create a great atmosphere. They are the best!!

I've had a really good experience at this nail salon. Everyone is friendly, welcoming and…read moreprofessional, and they make you feel comfortable from the moment you walk in. The staff take their time, pay attention to the details and genuinely seem to care about doing a good job.

I got so lucky nabbing a spot last minute at 4:45pm an hour before said appointment. Granted, it…read morewas a Wednesday afternoon, this place gets booked up! I can tell it's well loved by the surrounding community because there were so many people who walked in and knew the staff by their first name. I walked here from the bus stop off Rhode Island and 16th. It was a short and pleasant 10min walk from where I started. It was flat until I passed by a Whole Foods when the journey was all uphill. Short of breath, I made it to the top of the hill and to my destination *phew. It was a nice quad and glute workout for sure. I was greeted by a friendly staff and led to a wall of nail polish (sometimes the choices are overwhelming). I chose a bright pink and sparkly OPI nail polish. It felt summery. I ended up feeling tense as I sat and eased my feet into warm water. Annie, my nail artist, told me to relax but my body wanted to do the opposite. I think I get tense when my toenails are being cut as if to anticipate pain, but when I felt comfortable with her technique, I started to relax. It was probably the most relaxed I've been all week. Annie was sweet and attentive. She also did a really good job removing my cuticles and massaging my calves. I needed it! It was a great way to end a stressful day at work. I would love to come back!

This place is fine, the biggest issue is the cost for value. The pedicure is $70 (with the quick…read moredry dazzle nail polish, why there's a $5 up-charge for a polish is alone a mystery). The quality of ingredients, time spent, lack of even a slight massage, and general feel of the spa doesn't warrant such a high price tag. That's the issue, if the prices were akin to what other spas charge, I'd rate this higher, but at $70 it's really hard to say this place is 5* quality. My feet are drier than when I went in, I think it's because she didn't put lotion on after the scrub? However, there are limited options in Potetro, and they're always booked out, so it's working for them!

Doan is amazing! From making the appointment to the chill music to the last coat of polish, service…read morewas fabulous - even for my poor abused nails & cuticles. And she's so sweet and lovely to talk with. Brava!

I came here for the first (12/19/2025) time during the busy holiday season, and I had a wonderful…read moreexperience. Hoa was incredibly sweet and professional; she managed to fit me in right away before her next appointment. Hoa provided excellent advice on a color to match my NYE's dress and worked very efficiently. I was also impressed that she was able to take care of a difficult hangnail on my toe. I also had the pleasure of meeting the owner and Hoa's mother, Van, who was also kind. I give my experience an A++++ and will definitely be coming back. Thank you Hoa and Van.

I really appreciated the friendly service from reception and the technicians as well. I haven't had…read morea manicure or pedicure in a salon for years since I've been doing my own, so I wasn't sure about the protocol. Regardless, I was able to sit back and relax for an hour! I loved the results from my basic service mani-pedi for $55. Despite the constant flow of customers, I wasn't rushed out when service was completed and my nails were able to fully dry before I departed. My appointment was at 3pm, and I was able to find free parking on the street. Take cash for the tip!

I love this place! High quality service and also always very efficient. Henry is the best! Cheersread more

I go here for pedicures, and I'm always happy. I'll be going here for as long as I live in Mission…read moreRock.

I LOVE this place!! It is so cute and calm inside with soft piano music playing. I had a gel…read moreremoval and a classic manicure for a very reasonable price. The warm neck pillow and hand massage were very relaxing. Kim was very gentle and i appreciate her attention to detailed. I will definitely be coming back!!!

I love this place. My manicures and pedicures last so long. They are very good with gel removal and…read moreit doesn't damage your nail. I don't get my nails done because they always chip but I've never had that problem here. The nail techs are so sweet.

Very sweet technicians- high quality job and nice vibe…read more Close to Union square - little walk up the hill to get there

Came in to do a hard gel fill, with nail art! Harry did an incredible job, given how difficult the…read morereference was I brought in. Each nail was a little different, and he spent a lot of time making sure each design was up to my standard. We chose the colors together before, and he tried to change the original just a little bit to work with the materials they already had. This one set included cat eye, blooming gel, chrome, sculpting gel, and more. He spent a lot of time on filing, shaping, etc so I could tell he was being really detail oriented. He assured me the outcome would be about 80% similar to the picture, since they wouldn't have the exact colors. The final price ended up being $135 plus tip, and I got an appointment the same day I called. It's very busy so make sure you get an appointment! There's definitely specific techs at Lux SF who are better at art than others, so make sure you ask for a good one!

It's been awhile since I've had my nails done and because I'm going to a special event this…read moreweekend, I decided to get a manicure (and also procrastinate on household chores). I just got their Lux manicure, which is their basic manicure that comes with a regular polish, nail cut, cuticle care, and a quick arm massage. My technician was very thorough. She recommended 3 coats, which I appreciated because other places will stop at 2, even if it looks thin. My nails take forever to dry, so when I smudged two of them trying to get my wallet, she fixed them right away. The couple of times I've been here, I've noticed that the vibes are pretty quiet. I remember falling asleep the first time I had my nails done here. If I was in one of the recliner seats at this most recent visit, I totally would have knocked out. At my first visit years ago, I remembered the technician putting this serum on my nails after the top coat that made it dry faster. She actually accidentally used it twice. I think that's why my nails lasted really long. However, the visits after that I noticed that they ended with just the top coat. I asked about it, but I don't think I was clear because I didn't get an answer. And btw, they now use tiny fans to dry the polish as opposed to that serum. But whatever serum they had before worked wonders and I wish they still did that. I just woke up from a nap and I must've put my hands underneath my head as I'm a side sleeper... there are imprints of my hair on my nails. It's not noticeable from afar but I was surprised to see it since the polish is dry. I'm not hopeful about how long the polish is going to last considering this. I think this is third or fourth time here and nothing is going to compare my first experience at this point. I'll probably come back whenever I need my nails done but I'm open to exploring other salons at this point.

New look , perfect job as usual, very clean and good price, the good things I don't need to do my…read morenails every week. I do it every 2-3 weeks

I've been coming to this nail salon for about three months now and while they do a solid job with…read morebasic manicures and pedicures, I've consistently had issues whenever I request nail designs or anything more detailed. I always try to clearly explain the style I'm looking for, but during busy hours it often feels like my requests are dismissed rather than the technicians helping me find the closest available option. At times, I felt awkward trying to figure out what was possible on my own while the technician simply watched instead of assisting me. At my last visit, the Gel-X application felt especially rushed. There was excess glue left around my nails which looked messy and unprofessional. While the final design was nice, it ultimately was not what I had originally asked for. When I expressed disappointment prior to leaving, the technician later explained there had been a language barrier. However, this was never communicated during the time of service. Instead, I was repeatedly told "no" to the options I asked about. Afterward, I reviewed the salon's website and realized they actually did offer the exact style I wanted. What made me especially uncomfortable, though, was that the technician put their hands in my hair without asking first. That completely crossed a personal boundary and felt very disrespectful. Overall, I think this salon is fine for simple services, but if you're looking for detailed nail art or a more attentive customer experience, you may leave feeling frustrated.