Finger Lakes Orthodontics has been treating my granddaughter, aged 14, for 2 years. In December of 2017, she removed the wires on mygranddaughter'ss braces and said her gums were in poor condition so until her brushing improved - no wires. So we got an electric toothbrush, water pick, went to a hygienist and overall... did all we good to improve her slovenly ways. The hygienist assured us her gums and tissues were excellent and while this was only a "snapshot in time" rather than an overall assessment of how well or not she cared for her teeth....at that time - her brushing and care was excellent. We went back to the orthodontist monthly - in April she threatened again to remove the brackets entirely and in June we have a type of falling out because she insisted on removing them and I insisted, since I had paid nearly $6000 to have this child's teeth straightened - and 2 1/2 years of my life and her's... that she wasn't going to remove them. She promised to return the money and remove the brackets but two months later - 6 months of no care ... she has yet to do either! I am writing to her board of peers, have notified by of our insurance companies who are expecting refunds as well, and overall - believe she falls into the fraudulent charges for negligent services category. She couldn't believe that I would want a refund. She claims to have removed braces from other children and no parent was "this" upset...? why? Who would pay this kind of money for a service NOT provided? Why would she agree to remove the remaining brackets and refund the money then cease to communicate with us? Moremi... is her name... avoid ...this ....office! Unless you have a very diligent child. read more