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    Littlejohn & Barbi Orthodontics

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    3 years ago

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    Duthie Orthodontics - untitled

    Duthie Orthodontics

    4.0(17 reviews)
    35.2 mi

    I was a new patient requiring emergency assistance with a broken permanent retainer. Duthie…read moreorthodontics called me back when they had availability and took me when no one else in a 40 mile radius would. Dr. Duthie had a lovely bedside manner and was prompt in tending to me. The work was phenomenal and this was the best orthodontic experience I've ever had. I almost wish I had lived here while I did invisalign so that Dr. Duthie could've been my ortho!

    If you are thinking about getting Invisalign treatment I recommend you look elsewhere. My…read moreexperience with Duthie Orthodontics has gotten increasingly annoying. I'm just gonna start saying the nurses all are kinda rude and condescending. I have a mild german accent and during my first appointment the nurse looked at me and saying in a really rude tone "I don't know what you just said" and turned away, with 0 intent to clarify what I was trying to tell her (my accent is really not that bad and overall, just rude). 1) After the first half of my treatment I had my attachments removed, which was rather painful since your teeth get a bit sensitive from shifting around. They took a Xray and pointed out there was something to be reviewed with my dentist, and they would send the Xrays over that day. When I went to the dentist a few weeks later, they said nothing was send over. Also the dentist had to remove attachments remains that where still stuck to my teeth. When I picked up my new batch of aligners months later at Duthies, they had to drill of attachment remains AGAIN, so it took a whole 3 times of painful filing attachment residue from my teeth.. needless to say I declined getting a new set of attachments back on for the second half (and btw the aligners do their job just fine without them, even though the nurse pretend it would not work without). 2) I am currently unable to make it to their office during weekdays, and reached out over a week ago canceling my appointment asking them to send me my aligners per mail (this is something they have agreed to before, even to sending them to Europe). No response from Kim, I send another mail to a different front-desk worker (Missy), and again no response, for over a whole week they had time to read my message and respond. Today I get a text that I missed my appointment. The front desk worker Courtney wasn't aware of anything, and then proceeded to tell me that Dr Berry (who was working there before Dr Duthie retired) somehow changed their policies for sending aligners. Again, just a few months back, they where perfectly fine even sending them to my European address. For the amount of money I am paying them, I would expect more. It has also been nothing new for them not reading/ responding to my emails. 3) Petty but they misspell my name on every letter, correspondence and bill. I brought this up a few times but they cannot be arsed to correct it. Again, I'd definitely looked for a different provider would I have known all this in advance.

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    Duthie Orthodontics - Untitled

    Untitled

    Duthie Orthodontics - Untitled

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    Duthie Orthodontics - 1 of our 5 private operatories

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    1 of our 5 private operatories

    Duthie Orthodontics - Auburn

    Duthie Orthodontics - Auburn

    5.0(1 review)
    16.4 mi

    I had a broken permanent retainer that needed replacement that week and was very concerned. I live…read morein Ithaca and they were able to get me in. The doctor was very friendly and helpful, the staff were all really nice, and they took care of me very quickly. I had a retainer, so the doctor even suggested that maybe I didn't have to get a permanent if I didn't want to, which I appreciate in terms of he wasn't trying to sell me anything he didn't think I needed, but he was also very nice and respectful of me just wanting to get a permanent in to make sure I didn't have any movement or in case my retainer broke. If I were staying in the area for longer, I would definitely come back to get my bottom teeth straightened, it's a very pleasant and helpful office to visit and all of the staff (including the Orthodontist) were wonderful. He also worked quickly and made sure my permanent retainer was placed in a way that allows me to floss easily, which my old orthodontist had not done. I really like Duthie and would recommend it to anyone who needs ortho work done.

    From the owner: Highly-rated Orthodontist in Auburn, New York. Duthie Orthodontics (Auburn) offers a wide range of…read moreaffordable orthodontic services for children, teens, and adults, including Invisalign, Braces, Aligners, Retainers, and more. Schedule a new patient consultation today.

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    Duthie Orthodontics - Auburn - One of our spacious operatories

    One of our spacious operatories

    Duthie Orthodontics - Auburn - Our waiting room with coffee, water, hot chocolate snack bar.

    Our waiting room with coffee, water, hot chocolate snack bar.

    Duthie Orthodontics - Auburn - Our entrance

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    Our entrance

    Littlejohn & Barbi Orthodontics - orthodontists - Updated May 2026

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