First of all, I really struggled with this review because I have been here once before with Shannon, who a lot of my friends use and I was happy. I would have used Shannon again, but our schedules were too difficult to mesh. So I booked an appt with a short haired receptionist one week with any stylisThe following week and morning of my appt the hairstylist, Leann, not only showed up late, but when she came in she was informed by the long haired receptionist that a haircut was booked in between her appt. Leann got upset and said,"Oh I wish you wouldn't have did that. I booked a cut and color with (she said the name but I forgot) for a cut and color. She called me." I was thinking yikes I hope this is not the person cutting my hair. Please do not be the person cutting my hair. Please no please no please no. Leann goes in the back drops bag and of coarse calls my name. I didn't want her because she's triple booked and frazzled and overwhelmed so that made me want to reschedule, BUT if I cancel then I get charged a fee. I follow her back and she tells me I'm there for a cut. I tell her yes and low lights/high lights to connect my roots to the blonde so they look blended. She asked me what I meant and I told her, "I have no idea what low lights and high lights are. Shannon (as I pointed to Shannon) recommended I do them." Now at this point you'd think she would confer with Shannon, but apparently not. She goes to back and comes out with a brown color and sees my face questioning what she's doing and as she slops it on my hair in a huge area with no rhyme or reason she explains how she'll start with this then go back in with another color. I'm thinking I'm no hair expert, but I know she's screwing up. She then puts me in a chair elsewhere while she does the customer she booked. BTW, shouldn't ALL bookings go thru the shop so over booking like this doesn't happen????? Let the receptionist do her job :-). She then has another girl take me to wash my hair and as we walk by Leann tells the young lady NOT to put conditioner in my hair. *When I first sat in Leann's chair I warned her that I have thick, but very fine hair and when you finish combing a section and move to the next that the previous section tangles again. It's did it since birth.* with that knowledge and being a hair expert you must put conditioner in my hair. So, we go back to Leann and she pulls the towel off my head and immediately my eyes well up with tears and I get flush. Leann sees this and ignores it for a little while then says,"I know it's a shocker, but you'll get use to it." No Leann, I will not, baby caca green with blonde spots all over is not acceptable, especially since I did NIT ask for color!!!!!!! She also claimed my hair was "mushy" so she cannot do the other color. You were in a hurry and did NOT take time to do my hair as requested and screwed it up!!!!! Shame on you and your unprofessionalism. After it being awkwardly quiet for a good 5 minutes I start realizing she has to cut my hair and is now frazzled by my tears and I have to calm her down so she does NOT screw up my hair cut so I tell her it's not her I'm crying over and I'll be fine. Well.....it did NOT work!!!!!! She did the shittiest haircut I've ever had in my entire life!!!! After she made rude comments about Shannon cutting my layers, who I think did a good job. My hair is uneven all the way around. One side is super choppy like a kid cut it and the other side is not chopped, layered, or anything. When I was at the receptionist desk I couldn't believe she was charging me for this horrible screw up she did! My being weak, I paid with tears in my eyes. I wouldn't even look at the receptionist because I didn't want the waterfalls to flow. My friends, hubby, and coworkers are all horrified with my hair and tell me to call the manager. Beatrice actually said if I didn't she will and knowing this little hot box woman, she would and I didn't want that so I called after a couple of days of working up the courage. I told the manager all of this and she scheduled me to have it fixed by Shannon a week later even though I told her I did NOT want to return to the business....the next day I called and canceled the "fix it" appt. I never heard back or got a refund in the mail, which would have been the right thing to do. Weeks later my ugly hair is finally able to get fixed somewhere else. read more