I scheduled for pedicures for me and my son prior to our vacation. It is just a fun thing we like to do from time to time. We were scheduled at 7:00 and arrived about 6:50. We stood around awkwardly without acknowledgement for about 3 minutes while stylists were cutting hair 6 ft from us. Finally someone came to the desk and greeted us with a friendly welcome. I expressed that I knew we were a few minutes early so for them to please take their time. We waited a few more minutes then a young lady came out and walked us back. My son does not get a polish so he did not need to pick out a color. I attempted to look over the colors and the girl proceeded to stand right next to me saying, "oh that's a great color" and reaching for it every time I picked up a polish. It was very clear she was rushing me as she needed to get back to whatever she was doing in the next room. I grabbed a polish and sat down. It was a small room with just the two chairs in it. I put my feet it and the water seemed comfortable at first. No massaging chairs, no bubbling water, just a bucket with a vibrating/ heating bottom. We sat here alone in the room for nearly 30 minutes. The bottom of the water bucket got so hot it felt like our feet were going to burn. We had to figure out how to turn it down on our own. Luckily, we succeeded. Finally, two girls came in huffing and puffing and clearly wanted to rush through this as I believe they closed at 8:00. No introduction, no hello, just straight to it. We have never experienced such a quick pedicure in our lives. No scrub! The scrub is the best part! Massage was about 45 seconds and went no further than our feet...our poor sad calves. Very cheap throw away materials for exfoliating. My son asked for a clear coat for his nails at the end of his 12 minute pedicure and the girl proceeded to just squeeze some sort of finishing coat to the end of each toe. Since I got a polish (that I was rushed to pick out to sit and wait for 30 minutes) he sat while I got a mediocre polish job done (streaky and uneven). Then she pulled out a top coat that was clumped and sticky, set it down, grabbed another that was worse, and then grabbed the original to use. I guess the lesser of two evils??? Applied it and said it dries really fast I should be good to go. It was 7:50!!! We walked up to the front desk and again stood around awkwardly waiting for someone to check us out while others were sweeping and cleaning to close. Then, we were taxed for the pedicure- I have never been taxed for a service. I work in aesthetics and have never taxed for my services...it was weird. Our total was over $96 for our 15 minute pedicures. I only tipped $14 to split as I felt that was very fair considering how much time and effort was spent with us. It was made quietly clear the girl did not feel $14 was an appropriate tip. I am an excellent tipper when it is deserved. I did not want to speak negatively in front of my son who saw this as a fun experience with mom so we just left unhappy. I get it. You close at 8:00. You were running behind. It was the end of your long day. But dropping $110 for a mediocre 15 minute pedicure is definitely not my idea of a great experience for me and my son. Everyone was very nice and they all seemed friendly, but unfortunately we will not be returning. read more