I strongly recommend avoiding this optometrist office at all costs. If I could give a review of ZERO, I would do so.
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I had been involved in a car accident several months ago and have been having vision issues since then.
I had gone to other optical providers (where I did obtain prescription glasses) and as I did not feel properly treated, I was looking for a second optometrist. I was recommended to go to this office by a neighbor in my building.
She gave me a warning that the staff (assistant / secretaries / etc.) were completely useless and of no ability to answer any questions. I did not think that would be an issue, so I went to the office.
After my visit / assessment with the Dr (Dr. George Papadakis) in which we discussed my current glasses and whether an anti glare coating could be applied to them, I was led to be shown / explained what the anti glare coating is / how it works by his staff member (Nickolina is her name).
During that process, Nickolina managed to scratch both my lens and my frame with her glasses while holding them together for a comparison.
I emailed the following to the office after the incident that day, in which they offered to repair my glasses -
EMAIL - December 21 / 2012
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Greetings,
I hope that this can be forwarded to Dr. Papadakis, as I do not have his direct email readily available.
I am writing to follow up on an issue I had at the office immediately following my appointment on Thursday afternoon at 3:30.
In attendance of my visit, my eyeglasses (both the lens portion and the frame portion) were damaged.
After a short discussion with Dr. Papadakis, I was very graciously advised by Dr. Papadakis that the lenses of the glasses would be redone (apologies, as I'm not sure of the term of getting new lenses) with an anti glare coating applied to them and the frames would be buffed out. (to, I gather, hide or repair the scratch on the frame portion)
I have been contemplating this situation most of yesterday evening as well as most of the night and am not in agreement. I would like them to be replaced, not repaired.
This is the first pair of prescription eyeglasses I have ever owned and as such, I invested a substantial amount of my finances in to my frames. I treat every pair of eyewear (I have multiple pairs of sunglasses, some purchased over a decade ago) with such a degree of caution that allows me to have them for such extended periods in such new conditions.
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EMAIL RESPONSE - December 22 / 2012
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Chris, I have ordered you a new frame.
Dr Papadakis
Now I am not entirely sure how long it takes for glasses to be ordered as I have never had to wear prescription devices for my eyes, however, not having heard anything for over a month, I emailed the office.
EMAIL - Jan 23 / 2013
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Hello Dr. Papadakis,
I am just following up on the frame as I have not heard anything further
from you since last months email.
Is the frame yet ready to be picked up from you? Is it still in transit?
I don't know what typical time frames are for things like this, being
entirely new to eyewear, so please take no offence if my query is untimely.
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EMAIL RESPONSE - Jan 23 / 2013 (finally - a timely response)
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Chris, I got the frame in. Because I don't carry this line I had to purchase it from a colleague which took a bit of time. The frame has now Ben sent to the lab to replace the lens. Should have it back soon.
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INCOMPLETE --
This post will be updated as I am able to - I will also be posting the email communications I had with Dr. Papadakis regarding my problems, still ongoing.
CONCLUSION ---
I would not recommend this doctor / office to anybody and will go out of my way to advise everybody and anybody that I know to avoid going. If you have had a bad experience with this office, please do post it.
I will also be posting to Google Places / Twitter and Facebook - that's the great thing about social media.
Dr. Chris Papaioannou read more