I used Final Touch in the past to re-tile a half bath and was pleased. This time was different. I had to delay the start of our job twice so that was on me and they were fine with the delays, but once they started the job to re-tile my full bath, the length of time to complete the job and lack of communication were unacceptable. Last minute notifications that the job would be delayed, workers wouldn't be there when scheduled, or would be there the same morning that notification was received were routine during this job. Some delays were staffing related due to covid which is understandable, others were not. The job was supposed to start at the end of October, started on November 11, and finally finished on December 22 with the install of the shower door. The quality of work was good, the workers were great, and our bathroom is beautiful. The owner and his office staff were great to begin with, but as the job dragged on, they became irritable. The job included plumbing and shower door costs, but the owner decided to remove those and have us pay the contractors directly, even though we had paid half down. When the final bill arrived, I had to go through line by line to check and remove supplies, differences in install price from the original estimate, and contractor costs we should not have been charged. They were just unpleasant to deal with. I won't use them again. They get three stars just because the actual on-site workers were great. read more