We just had a new system installed by Randy's Heating when our 90 year old gas furnace died…read moreunexpectedly. We were very reluctant to put a "ductless" system into our 93 year old house, desperate to maintain the look and charm - but Tyler walked us through several options that would help preserve the charm, and still keep us both warm in winter and cool in summer. He explained all of the benefits, and answered every (even silly) questions we had and made us realize it was time to "modernize" our home. To be responsible, we also had another company come out, to see what they would suggest and what they would charge. It was a no-brainer to go with Randy's. From the first visit, we felt they were the most professional, knowledgeable and patient. Tyler even came back out just to go over the details again, to answer more of our questions. They gave us options, 3 quotes to choose from, and the price was surprisingly affordable, alleviating my worst fears. (we didn't even wait to hear back from the second opinion!) The installers were completely professional, very concerned with keeping my house clean throughout the 2-day install, very nice, very informative the entire time. They went the extra mile to answer questions, and explain processes. I now have 2 Floor Mount and 2 Wall Mount "ducted ductless" mini splits keeping our entire house cozy, while all of the connections and tubes and such went under the house. We really thought we'd hate having these in our house, but we were happily wrong. They're fantastic, unobtrusive, quiet and fit right in. Even the outdoor unit that powers them all isn't a big deal at all. Nestled up to the side of the house, it's not even noticeable. This review might seem long and rambling but what I want to convey is how Professional, Caring and Outstanding all of the people at Randy's Heating are. I wouldn't hesitate for a moment to recommend them to everyone I talk to. The value for my money, their professionalism, and the sense of security and comfort they have given us is immeasurable. We look forward to a hot summer, so we can be cool and comfortable inside for the first time!

Excellent team- we bought a new heat pump system and they were timely, very competitive pricing,…read moreexcellent staff. So pleased with our whole experience with Randy's Heating.

On Friday afternoon my tenant's water heater started leaking. It turned out to be the hot water…read morepipe leading out of the water heater. We called West Sound and set up an appointment for Monday. Derek showed up promptly right in the middle of the 2-hour arrival window. He diagnosed and fixed the issue in less than an hour, providing me with photos before and after the repair. We appreciated West Sound's fast response and Derek's friendly, competent approach. I will definitely use West Sound for our future plumbing needs!

I would rate this business five stars but see further. I called on a Tuesday for a gas furnace…read morecausing exhaust smell in the house. Keisha was knowledgeable and courteous, and she was able to schedule a tech visit the next morning, which was fantastic. Tech Tompall came out, did a diagnostic, found that the heat exchanger was fine but the fan capacitor kaput and thus the fan wasn't running. He replaced the capacitor and furnace works great. However, I am a little bit miffed at the charges. $199 service call, plus an additional $241 to install a $30 capacitor seems like an unreasonable charge. But what ya gonna do when your heat isn't working?

We had a Daiken split installed. Mercurio was very prompt with initial appointment, estimate, and…read moreinstallation. Good communication. Lawrence the salesman was informative. Arnold, Max and Rich did the installation. They were very professional, cleaned up after the job. Would highly recommend

Shoddy techs. Ok customer service. Firstly, look this…read morecompany up on L&I and see a history of violations. Second, I am disappointed with this company. They destroyed drywall and left unsealed exterior holes until I called customer service and had them come back to conduct repairs. When the technician left, he falsified my acceptance signature. My home furnace failed Inspection the first time due to a gas leak. When the tech came to repair, he bitched and said theyre just looking for issues. I dont want to hear that from a tech meeting MINIMUM state standards. TL;DR learn from my mistake and take your money somewhere else.

Michael was on time did what he said he was going to do and told me how to save 12% to 15% on my…read moreheating bill. I recommend his company to anyone interested in maintaining their Hvac system. He did not try to oversell which is rare in today's market and is willing to help me with the installation of a smart thermostat for the home that he convinced me I could do myself. Thank you.

Reliable, and good workmanship and very professional. They…read morecome on time and they leave their work area clean.

Today's service was fantastic. Aireserv's Tom Stolworthy came by and helped me with an issue…read moreregarding ensuring enough power reached my Google Nest from the furnace. He arrived within the window their attendant had mentioned, he was friendly and courteous upon arrival, professional, and helpful with any question I had regarding the work. I feel fortunate to have stumbled upon this company and I would recommend them (especially, Tom) with great enthusiasm.

I needed to get mini splits installed in my shop. I called Aire Serv and they were out there the…read morenext day to install. Quick, easy and pricing was great. Derek and Brian were excellent. Highly recommend.

I highly recommend Ross and his services. He was easy to communicate with. I needed the job…read morecompleted quickly and he fit me in within 48 hours of me reaching out to him. He was very affordable, even showed up a few minutes early for the job and kept everything very clean. If we need duct cleaning again - I would 100% give him a call.

Ross was great and super helpful! Very responsive and was helpful with my tight schedule. Will…read moredefinitely use his services again. Thanks, Ross!

We had Denali Contracting out in January to replace a bathroom fan that was both outdated and…read moreimproperly installed. We've been living in our new home for about 2 years and have worked with multiple general contractors prior to finding Denali. Their professionalism from start to finish was far beyond anyone we've worked with. They showed up as scheduled between 8-10 the first day and got right to work. Tim and another employee covered their path from the doorway all the way upstairs to the bathroom to ensure they didn't track anything in or out and the area was cleaned every day prior to them leaving. Tim showed up as promised at the same time throughout the week until the job was done and stayed to chat with me about the fan and it's operation when I was skeptical over whether it was actually working (it's so quiet!). The new fan has made a significant difference in the bathroom and the ceiling looks fantastic, like Denali was never even here (which is a great thing). We were so pleased with the final product that we asked Tim to take a look at another area we'd be interested in having sheet rocked and painted later on in the year. Another issue in our home was discovered this last week that requires us to remove and then replace drywall. Denali was our first call on Monday and Aja was able to squeeze us in for a consultation within a day. They've already been here to check out the scope of work and plan on starting tomorrow. We are so glad to have found a reliable local company to work with for our various projects, thanks again Denali for all your hard work!

Communicated quickly over email, gave a quick estimate, then showed up when they said they would…read moreand did the agreed-upon work for the agreed-upon price. Did a good job cleaning up afterwards as well. I felt that they were honest at all parts of out interaction. These might seem like basic things, but in my experience with contractors (many won't be bothered to even return a call) this company is an exception.

We have had a Mercurio's technician at the house three times recently to address problems with our…read moretrouble prone water heater. Each time, the technician listened to the problems we were experiencing, correctly diagnosed the problem and repaired the unit. This last time, the technician was able to assure me there was no leakage problem and the alarm was an error. He did a through investigation. I have been very satisfied with the communication. Too often, a service provider is unwilling to take the time to talk to the customer (especially if the customer is a woman). We have purchased a Priority Plus membership because I anticipate on-going problems with this water heater. I trust the technicians who have provided services. Several services are available at a discount with the membership and I plan to use them.

SCAM SCAM SCAM!!! I pay monthly for an annual "fee…read moremaintenance appointment". While scheduling the appointment, I have just been told, that because I said, "I didn't think it's heating like it should" That I now have to make an appointment for a " repair technician" that will cost $100+ for the visit. I asked "well then what am I paying for monthly who comes out for the free maintenance appointment?!? and she said something like well that's the "maintenance and safety technician". The "free" appointment that I pay for every month is only for the once a year visit by the "maintenance and safety technician" and because I simply said I don't think t's working quite like it should" now I have to pay $100+ for this visit. What?!? SCAM SCAM SCAM SCAM!! Bait & SWITCH! I told her on the phone "OK, I take it back. Suddenly my heater is working beautifully. I need the free maintenance visit," she replied "well now that I've already said it wasn't working properly and it's been recorded, I have to pay the $100+ for the appointment. I became a total 'Karen' and asked to speak to someone on a higher level. I was furious!! She couldn't transfer me because it's a Saturday. She continued refusing to give me my standard free appointment (that I actually pay every month for). How does she know if the safety maintenance man can simply push a button and it starts to work better? She doesn't! SCAM!! SCAM!! SCAM!! SCAM!! Do NOT use this company! Do NOT buy a unit from this company! And absolutely do NOT pay monthly for there scam of the "free maintenance visit" THIS IS A CLASSIC, GREEDY COMPANY SCAM!!

My realtor, Stephanie Patrick, recommended Bo from WestWorld Air for installing a mini-split in my…read moredetached garage/shop. I also called several other HVAC shops for estimates. And their estimates all came in higher than Bo's. I chose to go with Bo for 2 reasons, first I liked him and I got the feeling right away that he was the right guy for the job. Second, he's local to Gig Harbor and I would prefer to support businesses local to me. Then on top of those reasons, he gave me the best estimate. He was able to schedule me the next week. That included him getting the electricians in followed by him arriving to install and connect my new mini-split. Both he and the electricians did a great job. And they cleaned up everything before leaving. Now my garage/shop gets toasty warm and I'm going to be able to spend time in it all winter long. Great job Bo, and thanks!

I initially engaged Bo last January for routine maintenance to occur on an annual basis. I paid the…read moreamount for a 3-year contract at that time. This year, having not heard from him about setting up an appointment, I have tried reaching out to him multiple times and left voicemails, messaged him and left a request via FB Messenger. No response as of yet. Seeing a previous review on Yelp from October, roughly four months ago, I assumed all is well. Perhaps not?