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    Fig & Sparrow

    4.0 (1 review)
    Open 9:30 am - 6:00 pm

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    Happys Outlet

    Happys Outlet

    2.4
    (41 reviews)
    1.7 mi

    Amazing customer service, didn't feel pressured to buy anything. Ken was our salesman and he was…read morepolite, kind and informative. Good variety of new, out of box scratch and dent appliances. Great pricing and even an option to purchase a warranty. Give them a try if you are in need of appliances and want to save some money!

    If I could give them 0 stars I absolutely would. I guess the only reason they even deserve 1 star…read moreis that the store service was adequate. I was looking for a new refrigerator for my garage so I didn't want to spend a ton of money, plus I knew what I relatively looking for. The salesperson was nice enough, somewhat helpful, but that's about it. It was nothing exceptional or anything, but I also didn't need much. The reason for the horrible review is everything that came after the purchase itself. 1) Setting up delivery is crap. You call a number and I'm convinced no one ever answers the phone. You leave your information and get a call back. You tell them what day you're looking at and when they call back they let you know if it's available or not. I called first thing in the AM and didn't get a call back until almost 5pm. I called multiple times throughout the day to see if I'd ever get a live person, but never did. 2) When I was called back, I was given one of the days I was available, but no time frame was available to me right then and there. I was told I would get a 3 hour window via text the night before. I would also get a phone call approximately 20-30 minutes prior to delivery that they were on their way. 3) the night before my delivery date came and went. No text. I had no idea when they would show up to deliver or if they even would deliver. 4) Day of delivery I am home all day, but 30 minutes due to having to run kids around. That apparently was the 30 minutes in which they showed up at my house. No phone to tell me they were on their way. No text to say they were on their way. Nothing. 5) They delivered my fridge in the middle of my driveway and left. They did not call to tell me they were doing that, they did not remove the old fridge that was included in their delivery service, etc. 6) I get home and find said fridge on my driveway. I call the delivery people right away, but as always, no one answers the phone. I'm still waiting for a call back. I called the store and told them what as going on and was transferred to customer service where I sat on hold for several minutes before speaking with someone. Explain what happened, but she's in another state and can't help me right then. She has to speak with the store to get more information and then call me back. It has now been 2+ weeks since I have repeatedly called this store, delivery and supposed customer service. I have received NO call backs, NO resolution, still have come back to the old refrigerator, etc. I will be filing a complaint with the BBB. I have no idea how in the world they have as high of a rating as they do. NEVER GO HERE! I would never do business with this company again. I read the reviews, spoke with others about this place and was hoping it was going to be worth it, but it's just not. Their service leaves a lot to be desired. And getting any answers is like pulling teeth. Go anywhere else. ANYWHERE.

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    Fig & Sparrow - kitchensupplies - Updated August 2026

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