Amazing customer service, didn't feel pressured to buy anything. Ken was our salesman and he was polite, kind and informative. Good variety of new, out of box scratch and dent appliances. Great pricing and even an option to purchase a warranty. Give them a try if you are in need of appliances and want to save some money! read more

If I could give them 0 stars I absolutely would. I guess the only reason they even deserve 1 star is that the store service was adequate. I was looking for a new refrigerator for my garage so I didn't want to spend a ton of money, plus I knew what I relatively looking for. The salesperson was nice enough, somewhat helpful, but that's about it. It was nothing exceptional or anything, but I also didn't need much. The reason for the horrible review is everything that came after the purchase itself. 1) Setting up delivery is crap. You call a number and I'm convinced no one ever answers the phone. You leave your information and get a call back. You tell them what day you're looking at and when they call back they let you know if it's available or not. I called first thing in the AM and didn't get a call back until almost 5pm. I called multiple times throughout the day to see if I'd ever get a live person, but never did. 2) When I was called back, I was given one of the days I was available, but no time frame was available to me right then and there. I was told I would get a 3 hour window via text the night before. I would also get a phone call approximately 20-30 minutes prior to delivery that they were on their way. 3) the night before my delivery date came and went. No text. I had no idea when they would show up to deliver or if they even would deliver. 4) Day of delivery I am home all day, but 30 minutes due to having to run kids around. That apparently was the 30 minutes in which they showed up at my house. No phone to tell me they were on their way. No text to say they were on their way. Nothing. 5) They delivered my fridge in the middle of my driveway and left. They did not call to tell me they were doing that, they did not remove the old fridge that was included in their delivery service, etc. 6) I get home and find said fridge on my driveway. I call the delivery people right away, but as always, no one answers the phone. I'm still waiting for a call back. I called the store and told them what as going on and was transferred to customer service where I sat on hold for several minutes before speaking with someone. Explain what happened, but she's in another state and can't help me right then. She has to speak with the store to get more information and then call me back. It has now been 2+ weeks since I have repeatedly called this store, delivery and supposed customer service. I have received NO call backs, NO resolution, still have come back to the old refrigerator, etc. I will be filing a complaint with the BBB. I have no idea how in the world they have as high of a rating as they do. NEVER GO HERE! I would never do business with this company again. I read the reviews, spoke with others about this place and was hoping it was going to be worth it, but it's just not. Their service leaves a lot to be desired. And getting any answers is like pulling teeth. Go anywhere else. ANYWHERE. read more

We came in looking for an updated refrigerator for my parents and spoke with the owner Ro. He was very professional, introduced himself , asked what he could do to assist us and directed us in the area we needed. He gave us plenty of breathing room to converse, compare and browse. He came at the right time to see if we were ok , answer questions and crack a joke. Store is very spacious, appliances consist of refrigerators , dishwashers, microwaves, and washers and dryers. Delivery time is reasonable, prices are reasonable and definitely enough inventory to fit your budget. This visit was an 10/10 and my parents are happy with their purchase! read more

See all

They have 1 lady working for 4 locations and she never answers the phone at all. No update on anything. I was told my appliances would be delivered today and still no call, no email and no response when calling. The voicemail sounds very unprofessional. Both numbers need to be deleted because you will never ever speak with someone. I ordered and paid for my appliances on 7/21 and still do not have what I paid for. I need to know who the owners are! 0 stars to be EXACT! read more

Purchased an appliance online and was never notified about pickup until I reached out 48 hours later only to be informed that the appliance was lost and staff were supposed to notify me 2 days earlier but it was dropped. Then they told me I would be informed by noon the next day if they could locate a comparable item and never called me about this either. Still waiting for my refund...DON'T PURCHASE FROM THIS COMPANY! read more

Ro took great care of us...super friendly and knowledgeable. Went in for a garage fridge and they had several options that fit our capacity and budget needs perfectly. read more

They sold us a used washer and dryer under the guise of it being new. while they stuck to their story, hard to explain that the Wi-Fi was hooked up to someone else's place and we had to contact Whirlpool directly to get it fixed. Also, we paid to have them deliver and hook-up at our home. The 3rd party contractors gave an excuse, that turned out to not even be true, as to why they couldn't hook it up. They prey on the individuals that don't know any better and pass the buck when they can't deliver on a service. FYI - I see at least 2 positive reviews here that are just employees at their stores. read more

I called and spoke to Baron (I hope I heard that correctly) not only were they attentive but they were informed about what I needed and extremely easy to work with. Sometimes working with smaller companies than the big name stores is just easier. I needed the stove delivered on a specific day and they were more than accommodating. Thank you so much ! I will absolutely be back! read more

DO NOT PURCHASE ANYTHING FROM HAPPYS. They will deliver you a defective appliance and then give you the run around even though they say they give you a 30 day warranty. I even purchased the extended warranty and can't use it until after the 30 days. the refrigerator I purchased didn't work on delivery and they can't get anyone out until Monday so now I will have to replace all of my food. there goes $700.00. Beware if you purchase anything from them make sure their drivers don't have to take anything apart. Also the delivery people are rude if they have any difficulty with tight spaces to get into your house. So bottom line only buy from here if you want the run around and won't have a solution for days as if at all. They also didn't give any instructions with purchased items and no info on the extended warranty. I have to go to the store to get it. They only care about the sale and nothing else. read more

Candace was AMAZING to work with! I walked into the St. Charles store just to look around and see what was available. Candance got to know me, asked me lots of questions through normal conversation and there wasn't any high pressure sales tactics. I let her know that I may bring the hubby back later that day. As the hubby got off work, we actually shopped at 3 other stores to compare what Happy's had in stock and we were not very impressed at these other stores. One Salesman at a different discount store actually downgraded certain brand names all because he didn't carry them in his store. Needless to say, I took the hubby over to Happy's same day to work with Candace due to her customer service personality and making sure we were matched with the right appliances. She really took care of us! Also in price, Happy's was $400 less in price that we would have paid at the other 3 stores we shopped at. Thanks Candace! 5-star service award from Jon and Madonna read more

DO NOT BUY HERE Reported to BBB Have claim with Attorney General to get refund Happy's will not comply with responding to claim They are committing Consumer Fraud. read more

First time customer at the Happy's Appliances store in St. Charles, and I was very pleased with every single person I encountered. The service was wonderful, the selection was plenty, and the attitudes of all the staff were pleasant to be around. I also got the deal I was looking to get. I will definitely be back! read more

March 20th I bought a midea dishwasher from happys. I've been buying appliances from Barron for years. It's. now April 20th and I have dishwasher I still cannot use. It came without rollers for the door and it has a messed up control panel. It's brand new and already so many issues. EVERYTIME I talk to customer service the owner is either sick or or out of town. Guess that's why his business is ran like this. I'm. Hairstylist and see multiple clients a week and I will make sure I let every single one of them how I was treated. I just want to take this POS back and they will not let me. read more

My daughter and son in law ordered a refrigerator from happys and when the delivery company brought it in they Broke the threshold of the front door(which is part of the entire door and sidelights ), they then admitted it on video . The delivery company has been very rude and has not even tried to help get this fixed other than to Gerry rig it and since my son in law is in construction he won't let them do that Happys has refused to be a part of it and has told my kids in so many words that they just need to let them fix it and stop blocking their attempts to fix it . I for one won't return to a place that doesn't put the customer first and believe what this delivery company says read more

I was helped immediately after entering the store. Their prices, customer service and delivery were excellent. read more

Zero stars if it was an option. Bought a fridge and dishwasher from them. When delivered, they gave a different fridge and dishwasher than what I picked out and paid for. I was told they switched the doors on the fridge and didn't have a say in if it was okay or not. Also was given the wrong dishwasher. When I called and told them I didn't get what I picked out and wanted my money back, I was told no. The dishwasher they brought was used (both were supposed to be new) and after a month they swapped it out with one that was also used and terrible. They refuse to give me a refund and take back the appliances i did not pick out. Avoid like the plague, these people are literal trash cans. read more

See all

They sold me the wrong size refrigerator they said it was counter depth When I got home it was not and did not fit. They refused to come get it. It took me almost 3 weeks of arguing and threatening to bring police with me before they refunded part of my money after I had already took it back to their store. They still owe me $298.00 Which I am seeking assistance from the Attorney General read more

I purchased an oven from this company two months ago. It still does not work and they've done nothing to address it. The delivery company refused to wear masks properly in my house after I asked them to do so. The oven delivered was badly dented and scraped in places down to the metal. These damages were not there when I purchased it. I have pictures to prove it. After I complained, they promised me $50which was hardly adequate but they failed to send that as well. The computer panel of the oven is damaged so I can't use the oven. The part is not available and so basically I've paid them over $400 to take away a working oven & replace it with a damaged one that does not work. I was told 'no refunds or exchanges'. They do not stand behind the products they sell. This is the worst customer experience I have ever had. read more

BUYER BEWARE If I could give zero stars I would. We bought a refrigerator from them a week ago. We were assured that there were no previous repairs and that there was nothing wrong with it except for the few minor dents. We paid $1,200 dollars for this. We get it home hook it up and the Ice maker isn't working. Went up to the store and told them and they said to run water through the water lines for a few days. We did that. and it still isn't working. Come to find out, the line that is BEHIND a protection cover that does not get TOUCHED AT ALL DURING install is broken and leaking. when we took the cover off you can clearly see where they tried to fix it with silicone. Well they didn't even do that right. and mind you... IT IS A $12 part. But since it was a slow leak and we did not realize, the water has seeped under my floors and completely destroyed my kitchen floors causing over 6,000 dollars worth of damage. We have been back and fourth with the company, the analogy they used was "its like when you buy a new car and drive it home and hit your garage with it and expect the dealership to pay for the damages" You have got to be absolutely kidding me... Anyways we have Frigidaire coming out to look at it on Friday which will in fact just back us up even more since this line IS BEHIND A PROTECTION COVER. Once we have that report we will be sending it to the attorney and they will be sued for damages, cost of attorney time off work to deal with their mess, the cost of the fridge ect. NEEDLESS TO SAY BUYER BE WARE read more

I had a great experience at Happys Appliance. Told the owner exactly what I was looking for (electric dryer with large capacity) and he very quickly showed me what they had that wouldn't break the bank. I was able to get same day delivery and the delivery people worked with my schedule. Christine was very nice and the installation was quick. read more

At Happy's Appliances in St.charles I was astounded at not only their prices but the exceptional customer service in every aspect of their business. BRIAN DAVI D WAS AWESOME. I would ask a question and he would have the answers and then ACTUALLY SHOW AND EXPLAIN HOW THINGS WORKED. TREMENDOUS. read more

I spent $4000 on a washer, dryer, and refrigerator. They were scheduled and delivered by a woman named Christine (and her husband) who delighted in being inflexible on delivery times. When they arrived (the first time), she was dressed in all spandex and snubbed me upon entering. "You must be Christine." I said. "How did you know?" she asked. "Oh, I just figured." I told her. She set up the washer & dryer 6' apart and said the vent tube wouldn't reach the vent. "Put the vent hose in a bowl of water to catch the lint." was her solution. I told the salesman I wanted a counter depth fridge but I was sold a standard that wouldn't fit through my kitchen doorway. They took it back and I had to pick out another fridge. Lucky me, Christine delivered this one too. If you've never seen a 50 y.o. woman dressed in spandex and pigtail braids, let me tell you, you're really missing out. After they hooked up the fridge and left, I realized the compressor was broken bc it never got cold. It's been 3 WEEKS. I've had to call several times to stir up action on their end and they never call me back when they say they will. Now I'm being told to go back and pick out a 3rd fridge. Happy's policy is NO REFUNDS so I have no choice. Buyer Beware. Pay a hundred bucks more for a new appliance and save yourself the headaches. read more

Happys Outlet - This is snarky Christine, the scheduler/deliverer. - Appliances Near Me - Saint Charles, Missouri

Very helpful! Went in to purchase a refrigerator and walked out a happy customer with a fridge and dishwasher. All to be delivered the next Saturday. This was our 3rd purchase from them and will be returning as need be. Happy for Happy's!! read more

I was really surprised to see such bad reviews at this store. My experience was so much better. I was helped by Mike C who the entire time was anything but pushy!!! He really took the time to educate me on different appliances and I didn't feel pressured or even like I was talking to a sales person. Ultimately I was able to find the appliance I needed with his help and it has worked great ever since. I also was impressed with the pricing here. I would recommend to a friend. read more

We have never had a problem with any of the 6 different appliances we have purchased at Happys. Always friendly. New dryer just a couple months ago. read more

Problem resolved with this place very satisfied the delivery people are awesome husband and wife team very professional the husband really added a smile to me face they are caring people for sure will use them again Happy Appliances ruffled my tail feathers a bit in the beginning but they are about business and they respectfully made me happy in the end. The boss made sure I was Happy and he was very respectful in returning my call immediately to resolve any problem and he was very soft spoken and concerned. Thanks Happy Appliances and my thanks goes out to the delivery people as well for helping me understand how to install my new appliance. read more

Bought a dryer from them, it didnt work, the rude person on the phone sent a ruder person out to fix it, he couldnt find the problem and said we probably just needed to clean out the vent, which was BS since our previous dryer works fine with same vent. We finally got our money back after much arguing back and fortyh. I never complain about businesses, even when receiving bad service, but trust me, these guys are as unprofessional as they come. Save your money and headaches and avoid this place at all costs. read more

Visited a couple times, agreed on a dishwasher. Salesman said he had another just like it with a smaller dent/blemish. Getting ready to load it up and it was a cheaper model. We agreed to cancel the sale, but, they charged my credit card. I called in, and they said they'd call me back. No manager or owner available. Didn't call me back, I had to call them. Still waiting on refund. Not a very professional business. I assume the salesman thought I would t check my credit card receipt. Not too "Happy" read more

I just purchased a new panel ready "scratch and dent" dishwasher from Happys. The price was Unreal! Less than half of MSRP for a top featured Kitchen-Aid model that had a tweaked leg I fixed in 2 minutes with my hands. Matt and Brian were great. They apparently stopped selling used appliances over a year ago, I'm so glad I read the recent Google reviews and Facebook recommendations about this place. read more

I purchased a new refrigerator with an extended warranty. I was aware that it had some dents and scratches but was told that it was new. Upon delivery(which they broke a solar light outside), I noticed that on top of the refrigerator there was caked on grease and dirt that I had to scrub to get off. It was not just dusty from sitting. I did not notice this when i purchased because i am not over 6 feet tall to see the top. Upon further investigation I found prolonged continued wear and dirt all around the refrigerator seals as well as dirt and wear marks of where the freezer drawers close. You would not see this unless you were on your hands and knees. There also was a missing door shelf (that was there when i saw in store).They also never hooked up my existing water line for the icemaker so it didnt make ice. I had purchased a warranty yet when i called the manufacturer they stated that the refrigerator was not new so they could not even warranty it. Lisa in customer sevice at Happy's just gave me the run around when i stated i bought a "new" refrigerator but it was not new because it clearly showed prolonged use per me and the manufacturer, had a missing shelf, the water line was not hooked up and could not even warranty. I stated that i wanted a refund because this was not a new refrigerator. Lisa stated they do not give any refunds under any circumstances. She said all sales were final yet I never signed anything agreeing to that. Lisa specifically was EXTREMELY rude and uncooperative to me numerous time each time called. I also talked to my original salesman, another man and "RO", Mr Rosenthal who would not tell me what his position was or his last name(found out later elsewhere). I contacted the Attorney Generals office which they then contacted Happy's to obtain a refund. Happy's finally said after talking to Attorney Generals office that they would give me the money back except for the delivery and pickup fee. I told them i should not even have to pay that as i was buying a "new" refrigerator. By mistake they actually gave me the pickup and deivery fees back but called me afterwards and asked that i pay those fees. I never paid them. NONE of the staff were wearing masks or gloves. I ADVISE ANY POTENTIAL CUSTOMER AGAINST GETING AN APPLIANCE FROM HAPPYS IN ORDER TO AVOID WHAT HAPPENED TO ME. read more

Buyers beware!!! I financed a refrigerator in the amount of $2,127.26 if paid in full in 90 days or $4,631.28 if paid after the 90 day period. The refrigerator was delivered on October 1, 2019. The first refrigerator never cooled down. After 24 hours I contacted Happys Appliances and explained to them that the refrigerator was not cooling down. An employee said sometimes it can take 48 hours for the refrigerator to regulate its temperature. I waited 48 more hours, and contacted Happys again due to the same issue. Another employee told me that they did not have another refrigerator in the store and stated I needed to go through the manufacture. I informed them this was not acceptable, but I called the manufacture who stated I needed to wait longer for the refrigerator to cool off. I contacted Happys again and told them what the manufacture said. The individual at Happys asked if I could come into the store and see if I could pick out another refrigerator. I informed the employee that I could come up on that Saturday, October 5, 2019. I made contact with the manager on Saturday, October 5, 2019 and informed him that they had the same model refrigerator. I showed the manager where the refrigerator was and the manager walked me over to a different refrigerator that was the same model. The manager stated that they had a customer send it back to their store due to it having a dent issue. But the manager stated the refrigerator had been sent off and the problem was correct. I had that refrigerator delivered to my house on Thursday October 10, 2009. I asked the installers to attach the waterline which they did, but the installer stated he believed their was an issue do to the water not coming out of the door when pushing the button. The installer believed that it could have been just because it was just installed. I told the installer that I would attempt it again after 24 hours. I gave the refrigerator 24 for the water line to work but it still was not working. I contacted Happys appliances again and spoke with an employee and then the manager. I informed the manager that the water line was not working. The manager attempted to tell me that I needed to hold down the button to make the water come out for about 4 minutes. I instructed the manager that had already been done. The manger told me I could have to go through GE manufacture. I instructed him that was unacceptable and I asked him for my money back and I wanted them to come get their product out of my house. The manager stated that "ALL SALES ARE FINAL" and that he would not. I instructed the manager that I was going to contact the BBB. After the manager continued speaking about who knows what. I quit listening due to already being disappointed with their products and services. I hung up on the manager and contacted the BBB. While writing the BBB complaint I found Happys return and exchange policy, which I have copied and pasted below. " Terms and Conditions Return Policy Returns and cancellations are subject to a 20% restocking fee. All requests for returns and exchanges must be processed with 14 days of original delivery. Special Order Items cannot be returned or exchanged. Any defective product will be covered by manufacturer's warranty and repaired as outlined under the manufacturer's terms and conditions." The above statement is taken directly from Happys webpage. After making contact with the BBB they also instructed me to contact the attorney general. I am waiting to receive the paperwork through the attorney generals office. I also contact my lawyer in regards to this situation. I will be shopping elsewhere and I will make sure to divert customers away from this business due to products not working properly and shady customer service. Buyers beware - look elsewhere !!!!!!!!! Do not make purchases here. read more

I'm very happy I am a very loyal and frequent customer! Good service, and fast installation.

0 stars bought a washer dryer and when it was delivered the dryer was gas I had asked for an electric dryer at time of purchase and they are refusing to refund us our money never shop here rude customer service read more

While they have some great deals. Please be VERY diligent in looking VERY closely for dents, scratches and dings. We found a great deal on a cooktop but it was VERY dusty. The numerous, noticeable scratches did not show up until we were home and cleaned it up. They won't buff or polish out. Receipts clearly say All Sales Final. Take the time to go over it there. Our dishwasher was in great shape though. read more

Never showed up to repair dryer appliance after several weeks of scheduling attempts, very unprofessional. On Final attempt, received call at 10a that tech would arrive around 12p, still had not shown up by 3p and no ETA or update provided by driver or main line when requested read more

So very disappointed. I felt pushed into my purchase and to make a review prior to delivery. Once the stove was delivered it was not the one I purchased in the store. It was damage on the showing side and the hood of the range would not close also, the oven door would not close. They apologized and brought the one I "selected " out, only that oven door would not close either. I was able to look it over before they pulled it off the truck and had them to return both stoves. I called the store and spoke to Roe he was beyond insulting telling me about how long he has been doing this. I told him IDNGAF! I told him I had returned their merchandise please return my money essentially he laughed in my face when I told him I was on my way to the store. Then I remembered I used my Chase card and I return defective merchandise so I called to disputed it and Chase agreed. The store owner started to text me how he was trying to repair it and make it right. It's new why should it need repairs? I can deal with scratches and dings but an oven door that doesn't close is not functional. His last text was it's a latch. I had to ask him not to text me anymore. BUYER BEWARE and SMART go to Sears Outlet. read more

Wish I had checked the reviews first as clearly these guys have really dodgy business practices. I have apartments and thought this would be a great alternative to big box stores but it's a big NO!!! Complete waste of my time. Firstly I was guided as to what product to choose. No not that one, this is better. I didn't care I was happy with the speedy and pleasant service but I guess they show you an relatively undamaged one then give you something else as the items I received were not what I had chosen, they are heavily damaged. I have been calling them every other day for 3 weeks now. Always an excuse, we need to see whose fault it is ours or the delivery company. I don't care that's between you and the delivery company. After calling every other day for 2 weeks, mostly not having the phone answered, finally Ro answers, "Yes Miss xxxxxx, we know who you are, we are very busy, your on the top of Mikes list, Mike will call at the end of the day. Of course no call, this happened several times. Then Mike says hes getting a shipment in on wed, then a shipment sat, then a shipment wed. The last 3 conversations I have gotten "Who are you?" I don't know who you are, What is the problem? Let me look you up and I'll call back. What a colossal waste of time. My guess is they are just stalling till the time period expires. I have honestly given them every chance to make this right but they are just screwing with me. read more

This place is horrible. They do not live up to any warranty and their appliances never work once you get them into your place. Just spend an extra 50 or 100 dollars as this place takes you for your money and you will never see it again. This is the most un "happy" place I have ever seen or would ever want anyone to see. read more

My husband and I purchased 4 appliances from happys , one of which is a kitchenaid range, we are more than 6 weeks, and three service visits into this range, and the oven has NEVER functioned, the store also refuses to refund our money! The dishwasher did not work, after being unable to reach anyone by phone for days, and never receiving a call back, I went to the store, after speaking with "mike" I was offered an exchange or refund, I did choose a replacement , which so far is working, fingers crossed. The freezer drawer of the fridge only closes properly if you wrestle with it, and the washing machine occasionally leaks, but frankly I don't have the time or energy to deal with these people anymore. I am fighting for the range, I have an email into the company & have filed a complaint with the BBB! This purchase has cost far more time and frustration than the $$ that was saved!! BUYER BEWARE read more

I came in to purchase a new refrigerator. I gave my dimensions to the salesman. Day of delivery they come and the fridge THEY said would fit of course does not. The fridge selected was a nice instaview. I of course had to go back and pick out a different model. The only one they had in the correct size was not near as nice (no refund for the difference in price). Come time for this fridge to be delivered it fits thankfully but has a handle missing, no filter and the ice maker does not work. Every time I have called to resolve my issues I get the run around. A month later and my issues have still not been resolved. They promise to call with updates and never do. They eventually gave me a filter that was too big. Still no handle and a no show from the service department on fixing the ice machine. I eventually had to buy my own filter ($50). I don't typically write reviews as I myself am in sales and try to be understanding. I would never recommend this place. Between the poor customer service and lack of follow up. And I am a repeat customer. The only person that has tried to solve any of my problems was a salesman named Roe. If you do find yourself in this establishment I would highly recommend only working with him. read more