The problem with this company, take on too much work, without enough staff. No show the night…read morebefore countertops to be delivered. The countertops were not removed before supplier called, saying 15 minutes away. I called Debbie the evening before, she said Shawn was on his way, the evening before. I would never lie to a customer. No call no show. I asked countertops to call Bath and Kitchen They traveled three hours to get here. Shawn showed up 10 minutes before countertops. When asked where he was the night before, he quite angrily said, "I was working until 3 am." No call! He stayed here working till after midnight. The later it got the messier he got. I called Debbie about his attitude the next day. She told me I was very rude. she was irate, telling me I was going to have to have a cashiers check, with over a thousand dollars being charged, for overtime, delivery. None was mentioned in contract. Shawn showed up 2 days later. Said nothing about cashiers check. He finished after midnight again. Sloppy painting. Grout on floor, inside the vent and front of New stove. I caught him with foot on top of glass top! I guess we should have moved it or covered. marks left on ceiling from installing hood. Paint on walls and shower curtain, from ceiling work. We received bill after paying Shawn. Debbie demanding the additional $1000. The contract did not include what was promised verbally. Those items, over $500. We paid. I called attorney. BEWARE! Bad business practices. I think reviews on their site, may be fake.

Still shopping but it was nice out of the places I've been. Was giving all kinds of options…read moredifferent things to use different ways to pay if I do pull the trigger I'm definitely going with that the kitchen

I recently visited St. Louis Tile Company. I wanted something special that was different from what…read moreI had seen in the large home improvement stores. I had assumed that it would be too expensive, and that it would not be competitive with Home Depot, Lowes, etc.. I could not have been more wrong. They had gorgeous tiles, huge selection and many items were in stock and on sale. The tile I selected was actually significantly less than similar tiles that I had looked at Home Depot and Menards. What made the experience even better was the excellent customer care. Rhonda was amazing. She was so patient, knowledgeable, and led me to the perfect tile for our project. I am looking forward to working with them again for our next remodel. Incredible selection, great value, and superb staff.

St. Louis Tile is THE place to go if you're in the market for beautiful flooring, wall tile etc…read more along with the BEST customer service ever. We shopped at several local tile shops always feeling like the staff didn't care about customers at all. Then we walked in to St. Louis Tile in Ballwin. You will be made to feel like you and your project are the primary reason they go to work. Tommy the manager is awesome, he knows his product and his staff is trained in customer service that you will be amazed by. Needless to say we are thrilled we stopped by that day to see what they offered and won't bother with any other "tile shops" going forward. Do yourself a favor and stop in you'll be so happy you did!

We have redone four bathrooms and a kitchen with this company and they are amazing to work with- we…read morerecently moved and will be using them to renovate our new but not updated kitchen. A company built on a great reputation and they live up to every bit of it. Mitch was our consultant and he was always so responsive throughout the process. Would recommend to anyone!

Gateway Kitchens has an amazing staff. I have used them for multiple projects. We don't even look…read moreelsewhere anymore because of their great work. We highly recommend!

We hired Gateway Kitchen & Bath to totally remodel our master bathroom. Cannot say enough good…read moreabout this company. They were fantastic to work with from beginning to end. Designing exactly what we wanted was so easy to do working with Scott Scarfino, the owner's son. Scott came to our house himself to take measurements before he ordered anything, he came by several times during the renovation process to help out and check on the progress. Jerry, the contractor that did all the work was at our house every day until the job was completed. After it was completed, he had my husband and I look over everything to make sure we were satisfied with everything before he left. The following day, Scott came by to look at everything and wanted to make sure we were happy with everything. There were no hidden costs, the renovation cost exactly what they quoted us. Down the road we have some more work that we're wanting to have done at our house and Gateway Kitchen & Bath will be the company that we will go to for that work. Great, great experience.

Our newly remodeled kitchen is absolutely beautiful because of Patrick/ Lead & Mickey. Not only…read morewere these gentlemen professional, & cordial, their expertise, knowledge & recommendations were extremely helpful....especially in choosing our countertop edge. Patrick gets an A+ for his recommendation & assistance. We went with his suggestion & are are beyond happy that we followed his lead. Patrick also went out of his way to help us make sure all the plumbing under the sink was installed in a way that allowed us to bnb install a pullout drawer. Modifications were made to our pantry & Patrick trimmed the cabinets to make it look like the pantry was built into the wall. The finished product is simply amazing! We have received so many compliments from neighbors & family on how beautiful our kitchen is. Thank you Patrick & Mickey in helping our dreams come true! You both are absolutely the BEST!! Ron and Sherri Mercer

We worked with Eric and he was great! He helped make recommendations on different cabinet sizes and…read moreshapes and our kitchen turned out beautiful!

First. We were looking for a remodeling of the Kitchen and Master Bathroom. It was planned to do…read moreit in 2020. Then COVID. The time spend as researching, researching, researching. We had several quotes (few in the 6 digits). My husband and I just couldn't agree on which one to choose from. The quotes were either too high or did not on design, and sometimes both. I called STL Design and Build Design, setup an appointment as my last resort. STL Design sent Tom Levinson. Mr. Levinson arrived earlier than time with his assistant. This is definitely a rare. We went through the areas for remodeling. Tom sat me down and listen to all I wanted to do. Then it came down to the details and pricing. The wants an can't live without. We finished with an estimated quote that we were very happy with. Tom was wonderful. He gave me sound advice on my selections for the kitchen remodel. He went through the cost, time-line, and process. Tom went to warehouses with me for selections on the items. Matthew Pevehouse, thank goodness for him. I had a family emergency out-of-state. Matt took care of everything for us. The whole crew were wonderful. Matt took pictures and kept me up to date. If there was an issue it was quickly resolved. My husband and I are thrilled with the results. The look is absolutely fabulous, the craftsmanship and quality of products excellent, and done on time. Thank You STL for a wonderful experience. Bathroom is the next project!

One of the worst company I have ever deal with. I was replacing four windows and two patio doors…read more Every single one of them came in defective. they tried to replace the defective windows a few times, but the replacement came in defective again. It took 4 to 5 different appointment so they can get the non-defective windows. The sad part of it is I contacted the owner so he can come and look at the defective patio door that I still have in my house. He called me back. He sat an appointment with me , but he never showed up for his appointment. basically, he took my money and he didn't provide the service that I was promised.

The tub turned out beautifully! Michael was mindful of the fumes and cleaned up. Very professional…read moreand highly recommend.

Don't recommend them for reglazing a kitchen sink. They did a horrible job on mine in Oct 2025.read more

Excellent selection, excellent service. We went to the remodeling room when we needed our kitchen…read moreredone, Scott walked us through the process, going over different options and finding the one that worked for our space and budget. He was extremely helpful and knowledgeable about everything that went into a kitchen remodel and offered a list of contractors that could help us get it done. The delivery was smooth and the cabinets were delivered without a scratch.

Love this place!! Fantastic selection on all of your needs!! Owner's are extremely knowledgeable…read moreand great people. I wouldnt want to do buisness with anyone else.

Complete Home Remodel and owner, Rich Sturgess, have been a godsend! We did not realize our…read morerecently purchased near 100 year old house was suffering from more neglect and bad DIY than we realized. Not only has Rich helped bring back some of our home's character and charm, it is now safer than ever. As we continuing to show our new/old baby the love she deserves, Rich and CHR will be with us performing sound construction, offering unique solutions to problem resolutions, bringing in the best subcontractors, and getting us the best pricing possible.

From the owner: A custom design/build company specializing in kitchen & bath remodeling.read more