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    Fidelis Elite Systems

    3.1 (330 reviews)
    Open 9:00 am - 7:30 pm

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    Services - Fidelis Elite Systems

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

    1 More Service

    Salt delivery

    Fidelis Elite Systems Photos

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    Recommended Reviews - Fidelis Elite Systems

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    Reviews With Photos

    PVC pipe unalinged and not lined up or measured to be mounted properly.
    jordan H.

    The call center lady has now again for a 4th time followed up with me on a matter that i have discussed with a call center lady, Hividar, Dan, and now again the call center lady. Not to mention upon recording of this call, her response she was lightly chuckling as if it all was a funny game. Its straight harrassment. not to mention that a salt system can and will breakdown ones copper lines from the inside. a basic google search can verify this. just google "Can salt breakdown copper"?

    Two notices from Fidelis elite System

    Checked my mail on 7/22 (last checked my mail yesterday and also have never received a 1st or 2nd notice) and found these misleading notices. I called the number listed on the pink slip and was told it was from a company called Fidelis Elite. Frankly, this kind of advertising is deceptive, wastes people's time, and comes off as extremely scammy. The representative casually said, "Welcome to the neighborhood--we'll give you a free gift card when we come test your water." Don't pretend I have a package being held at a post office just to get your foot in the door. It's manipulative. If anyone else has received something similar, I recommend looking into Puragain Water--a legitimate company that doesn't rely on gimmicks to earn your business. Thanks

    Shalma M.

    I hate to leave a bad review, but I'm very uncomfortable with the numerous vague solicitation mailers I have received at my new home from this company (not that you would know it's from them until you call). I've only lived here a few weeks, and Fidelis Elite has sent me around ten of these. It feels scam-y, and I would not work with a company, no matter how good, that needs to engage in this type of trickery to make their pitch. They could send a simple brochure outlining what they offer. I have received many, many normal mailers from vendors since moving in, but this is the only company that sent out multiple, intentionally vague "you have a parcel waiting" postcards. It's particularly concerning that I live in an area with an older population who may not be as aware of potentially shady practices. This business has clearly gotten plenty of feedback about this, and the business owner's responses to these complaints are dismissive at best. This doesn't bode well for how they may treat clients' complaints. UPDATE: Dan, thanks for your response, though your apology doesn't ring particularly sincere, since you are well aware that this practice bothers your community, yet you continue to knowingly partake in it. I went ahead and let Nuvia know how unseemly this tactic is as well. I do not need to call your company and give you my private information in order to opt out of something I never opted in to. Please consider better business practices instead of adding work to my to-do list as a fellow business owner in the community.

    Fidelis Elite System
    Kevin G.

    I barely ever do reviews due to not being happy with the products or with the customer service I have received. In this situation it's a must! Fidelis Elite Systems have gone above and beyond to make me a happy customer, and I'm in love with their system. I can't believe I've waited so long to get this done at my home. If you're looking for a company that stands behind their product 100% and provides outstanding customer service. Fidelis Elite Systems is the way to go. My system has been installed for a bit now, and I just love how they continue to follow up and make sure everything is going we'll. You won't be disappointed at all if you choose Fidelis Elite Systems. I promise you that

    Jack R.

    This company engages in borderline unethical practices bombarding your home mailers every day or so. They send out MASSIVE amounts of mail regarding "Free Gift Card" or "Contact to Release a Parcel", with "welcome to the neighborhood" "You have a package that needs to be released" and other such mailers to entice you to call them. These activities are When/if you call they are evasive and try to keep the true nature of the businesses secluded. I strongly recommend you report every mailer you receive from them to the United States Postal Inspector Service, the Federal Trade Commission, and the Better Business Bureau. Although I am impressed in the amount they likely have to pay in postage for new customer acquisition that probably could be better used in standard advertising.

    David O.

    Such a scam, got several of their "Final Notices" in the mail. Didn't say who they were when I called the number (1st mistake). And stated that they would come over and test my water system with a $25 Amazon gift card. Needless to say that the person they sent was a salesman trying to push "Buy today to recieve great gifts" pushing the 5 year subscription program. Saying the device was an "investment". Anything with wheels or motors is ALWAYS a liablity (follow Dave Ramsey on that one). Needless to say, my wife and I declined his "generous" (lol) offer. And said we would rather think about it and pay in cash when we had it. He was not happy, and after the 1.5 hours he did his "45 minute" test. He left in a bit of a huff. And to put the final cherry on the cake, we were interested in the $25 gift card, which the original operator said would be presented to us at the end of the testing, but the "seller" said it would be email. Needless to say, I haven't recieved an "email". Stay away from these people, take those postcards and toss them in the trash. Super deceptive and shady. Take it from me selling Cutco knives, you don't want to go down this rabbit hole. It's only pain and missery.

    Mariecel R.

    We got the elite system installed about 2 weeks ago. Pleased and happy that we have clean water throughout our home. Honestly, water taste so pure. Ruben is our representative who came out to tell us about the Fidelis Elite system and answered all the questions we had. Yesi came out to test the water after the installation. Friendly, professional, and knowledgeable with the system. The installer did a great job with installation. Great team work, very prompt and efficient with service. We have & will definitely continue to recommend this company. Thank you.

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    3 months ago

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    3 months ago

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    2 years ago

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    8 months ago

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    1 year ago

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    Dan S.

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    10 months ago

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    6 months ago

    Techs are great and the girls from service offer great customer service! The systems are awesome!

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    9 months ago

    Scam postcard tricking people into calling them and signing up for inspection and services.

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    2 years ago

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    Dan S.

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    1 year ago

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    Dan S.

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    7 months ago

    Great I love the system thanks Hividar thank you so much for bringing this system to home feels great during showering

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    1 year ago

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    Dan S.

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    3 years ago

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    Dan S.

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    2 years ago

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    Dan S.

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    8 months ago

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    3 years ago

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    Dan S.

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    3 years ago

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    Dan S.

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    2 years ago

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    Dan S.

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    2 years ago

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    Dan S.

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    2 years ago

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    1 year ago

    The guy that sold it to us never told us they were going to charge us 280$ every year. Total ripoff

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    Dan S.

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    3 years ago

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    Dan S.

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    4 years ago

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    Dan S.

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    3 years ago

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    4 years ago

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    Dan S.

    Thank you Candido! So glad you’re enjoying the whole experience.

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    Dan S.

    Thank you Ms. Marie Antoinette. So glad you're enjoying it.

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    1 year ago

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    Dan S.

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    1 year ago

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    Dan S.

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    2 years ago

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    Dan S.

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    3 years ago

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    Dan S.

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    2 years ago

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    Dan S.

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    1 year ago

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    3 years ago

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    4 years ago

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    4 years ago

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    Dan S.

    Thank you so much Sandra!

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    6 years ago

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    4 years ago

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    Dan S.

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    6 years ago

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    Dan S.

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    4 years ago

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    Dan S.

    Thank you for such a great review Brenda! We really appreciate it.

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    Page 1 of 9

    Ask the Community - Fidelis Elite Systems

    Good morning, I have a water filter system from Fidelis. How do I replace the filters?

    Hello Sophia, We can ship the filters to you or send a technician to change them for you and test the water. Please give us a call at 877.820.1971 or please leave us your… Read more

    Where do we buy the filters?

    Our service dept can be reached at 877.820.1971. Or please provide your name and number and service can reach out to you.

    Is it possible to buy the ro filters from a different place besides the company I purchased from meaning aquapro elite systems?

    The RO filters are proprietary and build specifically only for that model, so no other filters would fit.

    Don’t See Your Question? Ask Away!

    Review Highlights - Fidelis Elite Systems

    Hividar called back right away and agreed to come out free of charge within 48 hours of me calling the company.

    Mentioned in 20 reviews

    Read more highlights

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    Fidelis Elite Systems - waterpurification - Updated May 2026

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