This has been a great investment for me I purchased my 5 - stage water softener and filtration…read moresystem well over a decade ago with a lifetime guarantee I've not only been happy with the performance of my system but my visiting relatives and friends have also enjoyed it. Recently the membrane stage (1 of the 5 stages) had a problem I called Fidelis Elite and for the cost of a minor service fee my entire 5 - stage softener and filtration system was replaced. I know anything made by man can break but for me my concern is will you stand behind the warranty guaranty that came with my purchase and Fidelis Elite did with a simple phone call. Even well beyond a decade later apparently 12 years. I can't say enough about the quality of the product, the service and the integrity that I have experienced.

We've had our water softener from this company for nine years, so we expected better. They serviced…read morethe system in May 2026, yet our kitchen reverse osmosis water still tasted bad afterward. We had to call them back in October, and they charged us a $175 service fee. They replaced the membrane at no charge, but that's no favor. A proper check in May would have caught it, and the part itself only costs about $150. In the end, we paid extra and put up with months of bad-tasting water because the first service visit wasn't thorough. After nine years as a customer, I expected more care.

I had 2 great install Techs come out today. Samuel and…read moreDevante. First off they were very clean. They never left a mess. They cleaned after them selves durring the install. I had them set up in my garage so they have a clean flat surface to work on. They left my garage spotless. They had to install a new furnace and AC unit in my attic. It was 105 out and 130 in the attic. They never stopped or complained. They set up fans and got to work. They also installed a new X-Series outside. Wow this massive 5 Ton unit is quiet and thin. It is running in the other side of a wall and I cannot hear it. They took 6 hours to remove and install, test and clean up. That was impressive. David our sale rep was also great. He helped us get a deal we could live with. I also op-ed in the maintenance plan so I could keep a 10 year parts and labor warranty. Peace of mind to keep this running smoothly. I will use them again. The cost was fair. $14k- $18k depending on options. I called 4 other places and they couldn't match the cost and warranty.

F this business. Called them because my dogs had chewed some wires and foam protecting it…read more The foam length was maybe 3 ft in length and maybe less than a foot to wrap around the cables. They said something around 75$ for coming down. Ok that's fine. Than when they get here they're like well it's gonna be 125$ for the wiring and 100+ for the foam they would wrap around. For only a job of 1 hour. $319 dollars. I could only imagine what something else might cost. This place is a rip off. The job was done good. But too expensive

Leaving this review to applaud the excellent customer service with Jason. He arrived on time and…read morereally helped me with an issue I had with my plumbing. He was honest, transparent, and extremely helpful to ease my concerns. I will definitely be using Pipeline Plumbing again! Thanks again for your help Jason!

Pipeline plumbing responded to my request promptly and professionally. The plumber, Jason, was very…read moreefficient, friendly, professional, and did an amazing job. Great service all around!

They were much cheaper than other quotes I received, and the water filtration system works…read moreperfectly. Everyone I spoke to at the company was very knowledgeable and helpful, and took time to answer all of my questions. I would definitely recommend this company to anyone looking for whole home filtration.

I started looking into water softener companies after some of our appliances were getting damaged…read moreneeding replacing and our youngest having ezcema but kept getting worse. I've reached out to several companies but none of them was as straight forward and reasonably priced as these guys! I spoke with Raymond first then Joseph after when I was ready to proceed. They explained everything easily and to the point. We had our water softener and RO water filtration (under sink) installed last Thursday and what a difference these it has made! I love how soft the water feels and you honestly can feel the difference when washing your hands and showering. I wish we got one sooner. Btw, I had some questions afterwards and they answered everything patiently and friendly! I hope this company continues to grow and expand because their service and quality is great and I hope this review helps more people make their decision with going with these guys for their water softener and drinking system needs!

I had an excellent experience with Sparkling Fresh Water from beginning to end. I worked directly…read morewith Chris, the owner, and he was fantastic. He took the time to explain everything to me in detail, answered all of my questions, and gave me a very competitive price compared with the other companies I spoke with. What I appreciated most about Chris was that I never felt like I was talking to a salesperson. He was straightforward, knowledgeable, patient, and genuinely seemed interested in helping me choose the right setup for my house rather than just trying to sell me something. I came away from our conversation feeling like he was someone I could trust. Then Mario came out to do the installation, and I honestly cannot say enough good things about him. Mario was incredible. Our installation turned out to be more complicated than expected. The location we originally thought would work would have softened the water going to the outdoor hose bibs as well, which I specifically did not want because I use that water for my trees and landscaping. Mario caught this before doing the installation. Instead of just installing it where we originally planned and moving on, he stopped, explained exactly what he was seeing, and helped me figure out a better solution. He found another possible water line at the back of the house and told me he could test it first. He even reassured me that if we cut into the pipe and discovered that the plumbing wasn't routed the way we hoped, he would put everything back the way it was and wouldn't charge me for an installation that didn't work. That gave me a lot of confidence. We tested the line, and fortunately it turned out to be perfect. Within about 15 minutes, Mario was able to demonstrate exactly how the plumbing was divided: this line supplied the inside of the house, while the other line also supplied the outdoor hose bibs. That meant we could soften the entire house while leaving the outdoor water untreated, exactly how I wanted it. Mario was extremely patient, professional, knowledgeable, and just genuinely pleasant to work with. He could have easily taken the faster route, but instead he took the time to make sure the system was installed correctly for my house and my needs. That kind of attention and integrity is something I really appreciate. Between Chris taking the time to educate me and give me a fair price, and Mario going above and beyond during the installation, I couldn't be happier with my experience. Five stars without hesitation. I would absolutely recommend Sparkling Fresh Water, and a huge thank you to both Chris and Mario!

Ladies ~ I did a lot of research before choosing a company…read morefor a water softener. I knew I wanted professionalism, great communication, an outstanding warranty, and a company with years of experience. I found all of that with Sparkling Fresh Water. Chris, the owner and licensed professional, came to both of my homes -- one located in the High Desert -- without any hesitation. He explained every detail of the installation process and patiently answered all 100 of my questions. The installer, Mario, was just as impressive. He was professional, knowledgeable, organized, and left everything spotless after the installation. I was so happy with the experience at my first home that I had them install another water softener at my second home in Chino. Ladies, with all the money we spend on clothes, skincare, and hair products, getting a water softener has honestly been one of the best investments I've made since marrying my husband. I spend good money on my hair and skin, and I noticed a difference immediately! My hair feels softer, my skin feels better, and overall it's been amazing. I truly feel like I found the fountain of youth. Five stars to Chris and Mario!

I was ready to spend a ton on a new water softener. The company that sold me mine wanted $450 just…read moreto come check it out, and every other rep I called barely listened and just tried to sell me a brand-new system. Then I found Miguel from Polar Water, and I'm so glad I did! Right away, he actually asked me what was wrong with my current system and why I was looking to replace it especially since it was only a few years old. No one else even bothered to ask. We talked about a new system, but instead of just selling me something, he actually checked mine out first. Turns out, it wasn't broken at all just a clogged brine tank. He cleaned it out, replaced a water line, and got everything working again. Super honest, super professional, and didn't try to take advantage of me like the other companies did. If you want someone who actually cares and won't just sell you something you don't need, call Polar Water!

I can't recommend this business highly enough. Miguel was so easy to work with and put in a great…read moresystem, very quickly for my daughter. He helped me understand every step of the process and was so accommodating in every way. I feel like he puts in a high quality product for a reasonable price and he'll help them service it, when the time comes. He even gave us a choice about the color of the new spout! My daughter just that Miguel was also able to route their fridge water through the new system as well. Wow, I wasn't expecting that bonus, I'm so pleased! What a great guy and a superb local business!

I got my system 3 years ago. First time to call to make an appointment to check line due to leak…read moreand serve. Unbelievable customer service, very poor. At first, I was given an appointment on Thursday between 9am to 1pm. Couple minutes later a rep called to change the appointment to Saturday instead with the same time. On Friday rep call to confirm the appointment and change the time again between 2pm to 4pm instead of 9am to 1pm. Very poor appointment scheduler. Can't decide what date and time can they schedule the client to be seen. They don't even think that the client has a job and need to make an arrangement as well. I was given a late notice for me it's not acceptable specially if you're paying for the service fee. I just hope that they don't call me again to cancel and reschedule the appointment.

Installed service. Several days later carbon leaking. Said they will be "there" for us for over 30…read moreyears. We then said to take the system out. Mind you we hasn't signed loan docs yet. They said they don't take systems out and threatens to put a lien on our house. Seriously? The slick salesman and his brother blocked our numbers. So I had some friends call and they answered the phone immediately. We reported them to the bbb and will continue to do so. It's a scam. Don't use them

Highest marks for this company! I was so tired of going to…read morefill my 5 gallon water bottles not to mention the hassle of loading heavy bottles back and forth to save money. The technician (Greg) is friendly, knowledgeable, and friendly; plus always on time for the appointment. When the same person performs the service year after year you know the company takes care of their staff and customer.

Was researching for months to find the best and most cost efficient soft water system. My coworker…read moretold me about this place so I called to request a quote. The lady that answered said she would forward my info to an Oscar. Oscar called me about an hour later and went over the entire system and the cost. His price was about $500-$1000 cheaper than local competitors. With good pricing and probably the best yelp reviews I decided to go with him. Installation was about a week later. The installer came around 11am and took about 8 hours to install the entire system. His install time too longer than originally quoted but I'm glad he took his time and didn't miss any steps. When it was all done he educated me on the entire system. It's pretty much a set it and forget it system except for maintaining certain salt levels. Within days I felt the difference in my skin. It wasn't as dry as before and the water really did feel soft. Highly recommend them!!

We have been with Purgain for close to 3 years and we called to request to have our system…read moremaintenance and filter replacements, its been over 24 hours and we havent receive a call back. I dont know why I am calling a receptionist who could only take message but unable to schedule anything, To me, this is a waste of man-power and service is delayed because of this.

I preface this review by stating that I've experienced many of the same frustrations expressed here…read moreof the California branch and its inability to provide proper customer service for existing customers seeking maintenance. After reading these Yelp reviews, I reached out to Ryan Dean, who seemed like the only company rep that cared enough to try to provide customer service. He was finally able to schedule my maintenance appointment. I was skeptical when my appointment day came but it was Pureagain's technician, Caleb Dumanal, who arrived, completed the maintenance and won me back as a customer. He kept in communication with me on his schedule, and arrived promptly at his stated time. He was professional, and friendly, explaining the result of his water tests and how the leak detector worked. It certainly was mind numbingly frustrating dealing with the receptionists on the phone, but Ryan and Caleb did great job helping me get my issues taken care of. Thank you both Ryan and Caleb.

Wow. Absolutely amazed with Ken and the wateriffic team! I spent months of time and research…read morelooking for a system that fit my needs for a large family of 7. Everything available on the market was either not big enough or over priced. Im so happy I came across Watterfic. After a 30 min phone call with Ken I knew he was the real deal. Every question I had about the tanks, the valves, capacity etc. Answered thoughtfully and with the professionlism youd expect from an expert. Ken right away built me a custom system that fits my needs and at a fantastic price. I got 4 other quotes and nobody got close to touching what Ken was offering. The install was perfect. Ken's and his teams professionalism and customer service is unmatched. I've hired many contractors before and nobody has had the customer service skills he had. I peppered him with endless questions and he answered every single one. My water is night and day difference too. This is hands down the greatest quality of life purchase and investment I made and im glad I had Ken and the Watterfic team do the work.

For those looking into softening your water, definitely consider Waterrific. Ken was super nice to…read moreschedule us ahead of schedule so we can get our soft water asap. First of all, he was super quick to respond. Within 1 minute of sending out a request, he responded right away with a call. At the end, we decided to go with the DROP city smart water, which is a conditioner and water softening system. To go with it, we also opted for the RO installation. If you have extra to spend, definitely get the RO water. It's the waterdrop x12 and really expensive if you decided to get it on amazon and install it yourself. Installation took around 6-7 hours for everything and Ken takes time to explain how to use the system thoroughly. He answered all my questions on the spot. The price was extremely reasonable as well. Not saying it is cheap, but it is a great investment for your home. I already started feeling a difference washing my hands.