I like to give people the benefit of the doubt, but after a year with Wicked Fast, I'm ready to…read morethrow in the towel. I get it. Outages happen, but what I can't wrap my head around is the complete disregard for the customer. Emails and phone messages are rarely addressed or even acknowledged. Their support page doesn't reflect their true status. It makes it difficult to work when your pipeline to the world is constantly plugged up. I admit I do get fast internet sometimes. Often it's just average. And tonight as I write this, service is not existent. Name should be changed to Average Internet.

unreliable at best. I can't rely on it for work-family and life. Well intentioned but poorly…read moreexecuted as an internet provider.

I had a terrible experience with Xfinity. My roommate paid a $200 bill within days of…read moredisconnection, yet Xfinity still sent it to collections and added $100. I had service for less than 4 days and was charged $50+ early, then disconnected and told to pay $25 to reconnect. This feels like targeted mistreatment. Given Xfinity's history of discrimination lawsuits, I'm deeply concerned. I've submitted a formal complaint and will escalate to the FCC if needed.

I'm amazed at some of the bad reviews. I was at their office today and they couldn't have been…read morenicer or more helpful. I have never had any problems with anyone at the PC location.

Two stars seems accurate although they are trying really hard for 1 Star. Their tier 1 phone…read moresupport takes a beating. Thursday: System was only downloading @ 1.5 MB. Called (35 min on hold) and I had already done the whole unplug things & plug them back in. I told them that but they wanted to walk through things again. I humored them. As it was 9 pm I was told that they couldn't fix it until the next AM Saturday: 6pm I call and selected- call me back when it's my turn. 7:30 I call and am on hold another 10-15 minutes. Support asks if anyone has called me. I say no that's why I am calling you now. Let's get this fixed. Support can't help fix it and someone will give me a call on Monday. WTF?!??! This company is terrible. Internet connections are like water & electricity these days. People use these things 24/7. UBB, get your act together & start supporting your service 24/7, not just M-F 8-5, when I'm @ work!

They finally came out after multiple complaints. The guy said we got a signal but said that it…read morewould not be a good enough signal (even tho the tower was only 3 Miles from us). The service tech was extremely nice and that earned 2 stars back. It's funny tho because he called because he could t find us because they had our address wrong...so how did they really know we didn't have service hmm?! Horrible! We were excited to set up service and scheduled services with them. Almost a week later and they were going to come out tomorrow. Well we get an email saying their engineers decided that they could not service our area after multiple people (Amy, Shawn and one other) said that our area was serviceable. Their excuse is that we have a "Hill" in the way! THERE ARE NO HILLS AROUND ANYWHERE! They didn't even come out to check to see if they could get service out here. They wouldn't even try!! They don't value customers at all!!! There are no large building or trees around us either. Bottom line is they didn't even try. It's a conspiracy of antitrust law in our area.

I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!

You're better off without CenturyLink Internet, using public library computers or Starbucks Wi-Fi…read more I have had CenturyLink high speed Internet for the past 10 months in Park City, UT. In all fairness, the Internet speed and reliability is very good. I have never had connectivity issues, and I can load large videos and download songs with lightning speed. Unfortunately, their lack of customer service is EMBARRASSINGLY poor. I have tried three times now to call them to cancel my service. I did not call during peak business hours. The first time, I waited for OVER an HOUR before deciding to hang up and try back later. The second time, FORTY-FIVE MINUTES, the third time, THIRTY MINUTES....AND COUNTING. I simply want to cancel the Internet service at my home, since I am moving away. I cannot fathom why this transaction is so difficult; I should be able to cancel my services online and simply ship my modem back through the mail, without waiting to speak to a customer service representative. Each time I've called, an automated voice tells me, "You are very important to us. Please stay on the line, and a customer service representative will be with you shortly. Your expected wait time is more than three minutes." Three minutes, hmm, not bad, I think. Then three turns to five, then to ten, fifteen... and I begin to wonder if their system noticed I called at all! They feel obligated to play elevator music, reminiscent of crackling white noise on a TV channel that doesn't come through. Every thirty seconds, they play an advertisement about adding Direct TV to my plan, and finish it off by repeating their first line about how "you are very important to us." I have a marketing degree, and I must say, this is blatant false advertising. By no stretch of the imagination is "shortly" defined by in excess of 45 minutes. I would much rather CenturyLink simply tell me that their expected wait time is 2 plus hours, so that I can put my phone down, go cook dinner, feed my dog, go jogging, shower, clean my house, and then come back to my phone to wait and see if anyone has answered my call. Instead, I've waited, listening to their fuzzy elevator music and phony, false advertisements through my wireless headphones for an indefinite period of time, with no sort of resolve as to when my phone call may be answered (aside from "shortly")!! Given their quality Internet connection, I would rate CenturyLink as two, perhaps even three stars out of five, rather than one, but it is immeasureably important to me that I let my fellow friends and neighbors understand that they MUST NOT USE CENTURYLINK. Once you sign up, you will not be able to get out. It's funny to me that CenturyLink can continue to bill customers and profit, by never answering customer phone calls to cancel service! What a tricky strategy... and yet, it works for them. Tomorrow, my monthly payment for Internet Services is due, without which, I will accrue a late fee. I am about to accrue $60+ in fees on an account that I have been trying to CANCEL for TWO WEEKS. For an account that I should have received a REFUND for two weeks of UNUSED SERVICE. You make me sick, CenturyLink.

Tried for 2 months to get them to install internet at my new business. 4 or 5 no-shows in a row and…read moreabout 8 hours on the phone later, I asked them to cancel everything so I could just use Comcast. I'm still getting bills in the mail and phone calls from them saying they're going to send me to collections (keep in mind that they never set up the internet and never even came to our office). Every time I talk to someone, they apologize and say it is the company's error, but nothing changes. Every day I get another phone call or another bill in the mail. I can't get them to stop. Worst experience I've ever had with any company, period.

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

Working from home makes new challenges for enough Wi-Fi to support three busy full time employees…read more Our internet kept dropping throughout the day and was super unreliable from the basement to the top floor. My husband reached out to Utah Wi-Fi Pros and they came out to install our whole home network. They cleaned up our tangled internet wall box and made sense of the mess from the previous two owners. The guys were helpful and nice and we'll have them out again to do some more work.

From the owner: WiFi access points, mesh, extenders, internet service activation, ethernet outlet installation and…read morerepair, Cat5, Cat6 patch panels, bandwidth optimization, troubleshooting WiFi, home office wiring and more