Avoid this business! They showed up late, came unprepared for the job and got the job wrong when I…read morebooked the appointment so they had to go get the necessary equipment which took over an hour, then made up new job pricing on the spot, refused to honor their own website advertised $50 off coupon & when I went upstairs to get something I needed, I noticed they were walking all over treated and wet carpet with their outdoor shoes, though they assured me they always work back to front. They told me they couldn't put any shoe covers on at all,rules are rules, but one of 3 was wearing a pair & the others walked around supposed "cleaned" carpets with their dirty shoes. After I expressed concerns about this, the main guy said they were going to walk off the job, which is what they did, never completing more than half the job I'd hired them to do. I'd taken a full day off work specifically to get the whole house cleaned. Not only were they late arriving, then got the job wrong & had to get the right equipment (making the whole process start over 2 hours later than my appointment), told me I was owing around $200 more than discussed when I first set the appointment, then walked all over the carpets that we wet and treated with their shoes on, they left a mess downstairs with filthy mats they through down, walked around my floors again with their shoes uncovered, then refused to clean the entire bottom level of the house & walked out on the job. In addition, the guy made it out to my my problem & blamed me for them leaving because I'd expressed concerns over the many mistakes that were made - the 2 hour delay, the cost increase & compromised cleaning job ...complained to me that they're so busy & working a lot, instead of taking ownership & simply making it right. I'd used them 4 years ago & since then, the customer service & quality of work has turned to garbage. I had to make 3 phone calls yesterday & you first must go through AI which only transfers you to a messaging service. The message service is absolutely useless. They can't set appointments, answer any questions about basic service provided, can't confirm appointments, all they do is tell you they'll have the "service department " call you, which is the main man who came out to do the work with crew & zero phone calls were returned. I asked to have the owner call after the disaster they left me in by walking out, no call returned. If a customer can't express any feedback when major mistakes are made by the company you hire, when they misrepresent costs & then add on extras on day of, & refuse to properly perform the job & walk out without finishing because they just don't feel like finishing, that is completely unprofessional. They cost me an extra lost day off work & additional monetary costs of having to hire another company as emergency cleaning services so I can move back into my living spaces horrible business model & terrible customer service. I think it's reasonable that businesses show up on time, pay attention to the job that was booked & come prepared, and then complete the job professionally & properly, & assess the cost that was discussed when booking the appointment. It's simple. Many companies offer the same services & I would recommend using anyone besides this one. I regret asking them to come back 4 years later because clearly their service & quality has substantially declined. Unprofessional & overall terrible experience.
