This was back in 2008 when moving into a new home that sat vacant, the person who was stretching…read morethe carpet cut & damaged the baseboards! We were so angry, they only gave us a discount. We had to live with the damage or find repair. Cleaning seemed fine. Be careful to ask techniques when carpet stretching.

Reasons this got more than 3 stars:…read more Johan did good work cleaning our hardwood floors and tile. Professional, efficient, easy to talk with. He moved chairs, rugs, tables, etc to get to the floor. The owner, Clay was quick to respond to Yelp messages when we were setting up the job, and explained how they would review before a final quote (measure, inspect, etc) and could start work the same day as their quote visit. Reasons this wasn't a 5 star review: Maybe my expectations for any floor cleaner is too high, but floors were left with some streaking/residue (probably from the pet treatment solution) that shows footprints on the hardwood after I walk through a room. Though Clay was quick on a quote, the initial estimate was way too low. Was told $139 when my initial yelp inquiry mentioned specifically about 1,000 sqft of hardwood and tile with pet stains. The quote after Johan arrived was over $700 - turns out the base $139 is for 2 or 3 rooms of carpet, so there are addons for hardwood, for tile, for pet treatment. I don't begrudge the cost for those items, but since I mentioned them when I contacted Serenity my expectations were upset when the true price arrived. I think the original estimate should have been a minimum of $400 when I mentioned these buzzwords that weren't carpet. Having said that, if I knew it was going to be $400-$800 in price I probably wouldn't have agreed to the visit at this time for ANY floor company. I don't think the price is unfair, it just felt disingenuous to even mention a price near a carpet special given the details I provided in advance. Edited: Adding original quote context for reference:

Not all carpet cleaning companies are equal. Some use portable carpet cleaning machines (similar…read moreto what can be rented at select grocery stores), others use inferior equipment, and many simply don't know what they're doing. Photo Finish Janitorial and Carpet Cleaning is the exception. They are phenomenal! In college, I cleaned carpets - during the summer - using a truck-mounted steam cleaner. I know what good equipment and service looks like. Portable units are trash, and don't come close to the superior suction of a truck-mounted unit, nor can they generate the heat (approx. 180 degrees Fahrenheit) that is needed to properly steam clean carpets. Steve Brown, owner, demonstrated flexibility by scheduling a same day carpet cleaning appointment for me. He was punctual and did an outstanding job on my berber carpeted stairs. The ability to suction up the excess water, so that you're not left with over-saturated carpet and padding is an art that takes time and experience. Mr. Brown rose to the occasion. This was my first experience with the Company, and the beginning of a long-term customer relationship. I enthusiastically recommend Photo Finish Janitorial. Looking forward to the next appointment: Steam cleaning the carpet in my vehicles.

To owner9/15/26: The floors are brand new they were just installed August 2026. I even sent a copy…read moreof the receipt to you. I only requested the stairs damaged to be replaced. I even updated the post because my floor guy was able to salvage 2 of the 7 stairs. Mind you it's 14 stairs total I just replace along with other items. Which I have since replaced again for the 2nd time out of pocket. Your exact words "I m not paying for something I can do myself". That's fine but I will use the guy that did my floors I don't want you or your team touching anything else in my home. This has been the worst experience with a contractor this far. It's not about the money at this point it's the principle of poor customer service. Mind you this $400 worth of damages. Which again I have re-paid/replaced. The damages your team caused ment more time and money to replace. Your disgusting argumentative nature and tone is noted in your post. Your lack of decorum is further noted for other customers to see. Professionalism is key!

Great job. Prices were reasonable and it didn't take him very long. I got my entire home done. Will…read moredefinitely use him again.

We have used Andres twice and he was efficient, polite, and did a wonderful job that didn't leave…read moremy perfectionistic personality dissatisfied. We will use him for all our needs!

I have used Queen's carpet care for years. Chad and his staff always do a great job. I have had…read moremy carpets and tile floors cleaned multiple times. I have large dogs and they love to make a mess of the floors when it is muddy outside. The dogs like to bring the outside... inside. LOL. Overall outstanding customer service, friendly staff and I have nice clean floors. Definitely my go to company for all my floor cleaning needs.

Great service! I've worked with this company a few times now and their work is impeccable.read more

Great company that responds quickly. They did a great job stretching the carpet and cleaning…read moreentire floor in a timely manner. Highly recommend them and will use them again in the future.

Harris Carpet was amazing. On time, very polite. Explained everything that was going to happen…read morebefore doing the job. Got ALL the stains out of my sons room.

Awesome service!!!! got my floors back to new in no time!!!! Thank you Arnold and alex for all your…read morehard work!!!

On time service, truck mount steam clean machine cleans stains well. Reasonable rates.read more

This is the best company for customer service and quality of work. I have used them several years…read morenow to clean carpets, and I'm always pleased with the results. Ron is very pleasant to work with and so professional and knowledgeable about his business. He removed and cleaned offsite 3 large area rugs that were stained and smelled from our house dogs, and returned them looking and, best of all smelling, brand new. The odor and stains are gone, and the colors are back to their beautiful vibrancy. The rugs are so soft to walk on. They also stay this way for a long time, amazing to me because our pets certainly put his cleaning skills to the test. Ron has the best customer service and really listens to what the customer needs and then makes recommendations. He is honest and reliable, and I wouldn't use anyone else. I highly recommend this company!

I've been a customer of this company for over 10 years. I use them for wall to wall carpet…read morecleaning, area rug cleaning, and some upholstered furniture cleaning. This company does a great job. Always on time, works efficiently and quickly, does a thorough cleaning, and their equipment is clean and modern. The price is very reasonable for this quality of service. Ron the owner is very professional and hard working. He takes pride in his work. Highly recommended!

ZERO STAR REVIEW. THEY WILL CHARGE HIDDEN FEES. Absolute rip-off…read more I booked them for a cleaning at a new house and he offered me several afternoon times between 2 and 4pm. I chose 230pm. He arrived at 218pm and called me. I was running late and let him know that I would be late but he told me there would be a $50 late charge fee even though I clearly could have chosen a later time. He offered me a refund of the $50 if I "rebooked" with him but if that is the level of customer service before you have completed the carpet cleaning then I am not interested in finding out what your level of service is after the cleaning.

I reached out to this business to inquire about having my sofas cleaned. We have several pets and…read morethey tend to make our furniture smell, especially when it's been raining heavily and they get that wet-dog smell. The prices quoted to me were very competitive and they were able to schedule me immediately. They arrived ahead of schedule and were professional and nice. Their work seems very thorough and did not take that long to complete. I would recommend them and use their service again!