Extremely Disappointing Experience -- No Follow-Up from Corporate Management…read more
On October 18, 2026, I took my vehicle to Take 5 Oil Change, located at 7120 Louetta Road, Spring, TX 77379, for an oil change. During the service, I noticed a sound that appeared to be something stripping. Neither technician addressed the issue; instead, I was instructed to press the gas, which I did.
On Monday, October 19, I took my vehicle to the dealership to have the struts inspected. During the inspection, the technician showed me pictures of oil leaking across the underside of my vehicle, along with what appeared to be putty applied around a component near the underside of the oil cap. I was informed that the stripping sound I had noticed was associated with this area.
Concerned about the condition of my vehicle, I contacted Take 5 Corporate Customer Service at (980) 365-5166 and spoke with Samantha. She documented my complaint, provided a claim number, and assured me that someone would contact me by phone.
Today is October 22, 2026, and I have yet to receive a phone call or any meaningful update from Take 5 management.
When I called back, I spoke with Samantha again. She advised that she did not have contact information for either the regional or district manager and that it could take another four to seven days before I received a response. Although she provided the district manager's name, she could not provide a phone number or email address to help me escalate this matter.
Meanwhile, I have been without the use of my vehicle since Monday, October 19, and I am left concerned about the oil leak, the unexplained material applied around the component, and the potential damage to my vehicle. I am also frustrated by the lack of urgency and accountability from a company that services people's vehicles.
I understand that claims may require investigation. However, acknowledging a complaint is only the first step. Customers deserve timely communication, a clear point of contact, and a reasonable effort to address concerns when their vehicles may have been damaged following a service visit.
I am posting this review in the hope that someone with the authority to address this situation will finally reach out to me and take responsibility for investigating what happened.
My experience with this Take 5 location and the corporate follow-up process has been extremely disappointing. Based on my experience, I would caution other vehicle owners to carefully consider their options before trusting this location with their vehicles.
Take 5, I am asking for a prompt response from regional or district management, a thorough investigation into the condition of my vehicle, and a clear resolution to this matter. Customers should not have to resort to posting publicly on Yelp simply to get management's attention.