I was nervous about being a propane user from the of usage and cost from those I know. I cannot…read moresee enough how incredible every staff member from driver to customer service has been walking me through the process. They are patient and taking the time to explain in assure you understand the caution and benefits. Even when I mistakenly almost let my tank of propane run empty, I could not believe the grace I was given and helpful stepson, how to be ahead of it. If you have something bad to say about this company, I can genuinely say you haven't given them a fair chance to prove who they really are!

Why can't I choose NO STARS? NEVER AGAIN!! Ran out of propane after my husband entered the hospital…read morenear death for over a month. I requested a refill before it ran out, but it would run out on a friday night (coldest of the season so far getting down to 11 degrees here). I would reach them Monday and be told they would be filling Tuesday. Excellent. Asked if someone could come by to light the pilot. They "requested" a service call and said I would have someone call to schedule. Did not happen. Day two, called go the same advice about the needed pilot lighting. Day three, I was told that they don't do such things (same number, far as I could tell, same service person) and suggested I call a plumbing and heating company. An extra 48 hours with no propane (no heat, stove, or hot water while struggling with my husband dying in the ICU) because these asshats said they would do it, said it again, then said they never could. Got a real tech from TLC in that afternoon to fix the problem. Funnier still, weeks later, I get a call from one of their techs wondering if I still need help relighting my pilots. I told him what happened and he was horrified and said he was calling in to try to get me a discount on my last $1000 load. Never heard a thing since. SHOCKING!!! Ya'll are AWFUL not because mistakes were made (repeatedly),, but because YOU KNOW IT and DON'T CARE!!!!! Useless!!

Use Suburban Propane if you like being overcharged and treated with indifference. This big…read morecorporate company is buying up local companies and imposing their greedy fees and corporate indifference on their customers. No more personal service or charges you can trust. Apparently the 4/5 star reviews are from several years ago so proceed with caution.

So very disappointed. After a three week journey to establish service I gave up! Called and gave…read moremy info to a pleasant person who promised to email paperwork later that day - never received anything. Called back, left messages that were not returned, finally reached someone and was told that I had to speak to my original contact, who would call me back shortly - no call back. Finally was able to speak to them, paperwork sent, received, and returned to them. Inspection scheduled for the following week. No show for the tank inspection. Called, left unreturned messages, and after a couple days reached someone who scheduled the inspection for one of two days/time-slots. Promised to call me within two hours to confirm - no call back. No show on either inspection appointment. I waited another week to see if anything was going to initiate on SP's end and nothing did. I called and told them to remove me from their client system. I am a Suburban Propane customer at my house in CA for years now, and they are the absolute best. I cannot imagine why they are so inept and uncaring here in Santa Fe.

Customer service is no help, called several times and was hung up on, finally spoke to a male, said…read morehe could hear me, I said Thank you, I have been trying to reach......WAS HUNG UP ON!!! SAD! CUSTOMER SERVICE NEEDS HELP ON HOW TO NOT GET HUNG UP ON!

Worst service ever and this place is run by idiots. I ordered online and it clearly showed my items…read morewere in stock because it let me place my order. It wasn't until I drove all the way across town and arrived to pick it up that they told me they were holding them for another customer. Wtf. These people are incompetent idiots. Will never buy anything there again. Go to Big R instead.

Always there for us. So glad we're on the every-two-weeks schedule. Reliability and service…read moreessential particularly for propane.

We've always been happy with Pecos Propane. They have always delivered in a timely manner and the…read morepeople we've dealt with have been great. Drivers, secretaries, and repairs. Especially the repairs. Recently thought our kitchen stove was leaking propane, and called them to see if they could help - they sent a great guy out next day who was finished for the day but came by to look at our leak anyway. He looked hard and didn't see a problem (it was fine the next day), told me there was no charge, then adjusted all my burners. Great experience and highly recommend!

This company has been a god send as I moved into a older house that has propane. They have been…read moreexcellent in getting service work done on the heaters and tank. Friendly staff, prompt return of calls.

Peter helped me out with missing hardware for some blinds and really did more than required. Much…read moreappreciated. Lumber tends to be ok. Most things tend to be in stock except for the gloves I wear are always out in XL, I think their inventory tells them they are in stock and the never see the empty spot on the shelf. Last year when I was attempting to get flooring the same issue arose, the computer suggested what I needed was already in stock, so when I ordered it, it took an extra month to transfer to the store after the delivery date. Pretty good as far as Lowe's are concerned though.

TERRIBLE. DO NOT BUY FROM LOWES! DO NOT GET THEIR CREDIT CARD.. Appliance delivery is…read moreabominable. 3 months of failed delivery, damaged and no successful installation. No refunds. endless unfull-filled promises.. I had to pay someone else privately to install and Lowe's kept the money and is charging me interest on 3 appliances I bought on a 12 month 0% interest plan! I have had so many conversations with them in -store and on the phone it makes me sick. They never follow through with the refunds they promise.

Twice! Pulled up and sign said open. No one there. Called the number and he said "I'm at the bank…read moreand will be there in 5 minutes." No show. Same exact outcome... twice! Fool me once...

I use Rael's for my propane tank delivery. As opposed to some other delivery service providers we…read morehave had, Rael's always delivers within a day or two of request. They are always polite and pleasant on the phone. I can't recommend them enough. Why spend days wondering when national services providers will get there? You've got a great local service provider in Rael's.

I can't give less than 1 star liars and thieves then when you call them on it they tell you they…read morewon't do business with you anymore. Trying to say my property used 208 gallons of propane in 3 weeks. We have a furnace stove and water heater. Was using them for almost a year with no issues until a woman (I don't know her name) took over the route. I removed authorization for them to charge my card pending an audit and conversation with the manager, Manager never called for conversation was threatening to call other companies. Continued to tell me they would show up with police to drain my tank, we were also sent two different invoices for the same service. Bill was $578 I just had a $500 bill from them last month. I am fine paying my bill but I want to pay for what I actually received not their inflated theft. THEY CHARGED MY CARD WHEN AUTHORIZATION WAS REMOVED.

I was on auto fill and they let my tank run dry twice in a row. They also have a high auto fill…read moreprice. I told them I got a cheaper quote from another company and he said they don't even try and compete with the locals. I switched companies right after that. The new company offers a tank monitor that you can use with an app on your phone.

terrible company, short fill little tanks, add all kinds of charges to large tank fills and don't…read moreinform you until after it's done and you have no recourse. never will use them again.