Family business has been around for years. I trust them for my propane needs. Would Highly…read morerecommend.

Been coming here for years, there is no other place I would bring my tanks to. The staff is superb,…read morealways friendly and accommodating. If your tanks are outdated, they will re-certify your tanks for a nominal fee, and no tank size too small. I have brought them 5 gallon tanks that still had a gallon of propane inside, and they filled it with no problems. The service is as quick as you would hope for. It's an absolute pleasure to continue to support this local business, and I will continue to refer family and friends here time and again.

I wrote a negative review a few years ago and it's no longer appearing in their review…read moreportfolio.... (only ones written by friends or fake accounts are appearing). Fun update: they sent someone to auto-refill our tank 1.5 years after the last refill and after we cancelled our account (eye roll emoji here). When we called to remind them that we cancelled our account 18 months ago, the receptionist said, "oh yeah; I see it here." We had asked them to remove our credit card from their files too, but they hadn't. 100% incompetence! Really?? You haven't been here in 1.5 years, and we only now need a propane refill in our auto-refill subscription??

First time I needed my tank filled within 7 days. They charged me an extra $50 to come 5 days after…read moreI ordered. So much for customer loyalty!!!

I was nervous about being a propane user from the of usage and cost from those I know. I cannot…read moresee enough how incredible every staff member from driver to customer service has been walking me through the process. They are patient and taking the time to explain in assure you understand the caution and benefits. Even when I mistakenly almost let my tank of propane run empty, I could not believe the grace I was given and helpful stepson, how to be ahead of it. If you have something bad to say about this company, I can genuinely say you haven't given them a fair chance to prove who they really are!

Why can't I choose NO STARS? NEVER AGAIN!! Ran out of propane after my husband entered the hospital…read morenear death for over a month. I requested a refill before it ran out, but it would run out on a friday night (coldest of the season so far getting down to 11 degrees here). I would reach them Monday and be told they would be filling Tuesday. Excellent. Asked if someone could come by to light the pilot. They "requested" a service call and said I would have someone call to schedule. Did not happen. Day two, called go the same advice about the needed pilot lighting. Day three, I was told that they don't do such things (same number, far as I could tell, same service person) and suggested I call a plumbing and heating company. An extra 48 hours with no propane (no heat, stove, or hot water while struggling with my husband dying in the ICU) because these asshats said they would do it, said it again, then said they never could. Got a real tech from TLC in that afternoon to fix the problem. Funnier still, weeks later, I get a call from one of their techs wondering if I still need help relighting my pilots. I told him what happened and he was horrified and said he was calling in to try to get me a discount on my last $1000 load. Never heard a thing since. SHOCKING!!! Ya'll are AWFUL not because mistakes were made (repeatedly),, but because YOU KNOW IT and DON'T CARE!!!!! Useless!!

Use Suburban Propane if you like being overcharged and treated with indifference. This big…read morecorporate company is buying up local companies and imposing their greedy fees and corporate indifference on their customers. No more personal service or charges you can trust. Apparently the 4/5 star reviews are from several years ago so proceed with caution.

So very disappointed. After a three week journey to establish service I gave up! Called and gave…read moremy info to a pleasant person who promised to email paperwork later that day - never received anything. Called back, left messages that were not returned, finally reached someone and was told that I had to speak to my original contact, who would call me back shortly - no call back. Finally was able to speak to them, paperwork sent, received, and returned to them. Inspection scheduled for the following week. No show for the tank inspection. Called, left unreturned messages, and after a couple days reached someone who scheduled the inspection for one of two days/time-slots. Promised to call me within two hours to confirm - no call back. No show on either inspection appointment. I waited another week to see if anything was going to initiate on SP's end and nothing did. I called and told them to remove me from their client system. I am a Suburban Propane customer at my house in CA for years now, and they are the absolute best. I cannot imagine why they are so inept and uncaring here in Santa Fe.

Anthony the refill attendant has always been polite and professional. I look forward to catching up…read morewith him every time go refill my tanks. Also the office set me up on a 250 gallon lease for my RV ! Walked out with two disco burners for camping dinners

Awful customer service the individual at the refill station was beyond rude. DO NOT GO HERE YOU…read moreWILL REGRET IT. Never been treated like that before

I asked when propane could be delivered , and was told to check back tomorrow. I called back the…read morenext day, the person on the phone could not confirm when delivery would be available. I asked her did she want my business , and she said no.

I highly recommend Lopez Gas to anyone needing propane service in the area. They are exactly what…read moreyou'd expect from a family run business. Friendly, hard working, honest service and an asset to the community.

Pleasant to work with. Prompt, reasonable response times. I switched over from Ferrell. I…read morerecommend.

Always there for us. So glad we're on the every-two-weeks schedule. Reliability and service…read moreessential particularly for propane.

I am extremely disappointed with the level of customer service I have received. The early…read moretermination fee, tank pickup fee, and driver fee are excessive and unreasonable, especially given the circumstances that led to my decision to discontinue service. The overall experience has been frustrating and has not met reasonable customer service expectations. Based on this experience, I would not feel comfortable recommending AmeriGas to others.

I'm surprised this company has two stars. If I could give none, I would. Perhaps they were okay in…read morethe past, but my impression is they've had a full-on corporate collapse and loss of staffing, and they are no longer able to function in any meaningful way. They mis-invoice, and it can't be fixed. They promise remediation that never happens. They make service appointments that they don't show up for (and then often bill you for). Do not consider this as your propane company anywhere in the USA, much less in NM. There are many other, better, options. And my heart goes out to the customer service reps in the Philippines -- I assume they are paid lousy, and they are given absolutely no power or knowledge about how to actually fix problems. It's hard to not get enraged at them because they are the only people AmeriGas make it possible to talk to. Someone, like the AG, needs to sue this company. They provide a fundamental service that makes it a public-interest utility -- people have to have heat. AmeriGas corporate officers -- re-set your organization and your ethics.