From the very beginning, Mr. Earnest Samson was incredibly kind, professional, accommodating and helpful. He made my entire moving process smooth, easy and stress-free. Everything was handled perfectly. The building itself is absolutely gorgeous and Ms. Alizah from the RSO team was also amazing. They are always willing to help, answer questions and truly do their best to make residents feel comfortable and satisfied. The building has all the amenities and perks for comfortable living, everything is brand new, modern and beautifully maintained. It honestly feels too good to be true and I'm very happy and grateful that I found this place. Huge shoutout to Mr. Earnest for all of his hard work and dedication read more

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Ferrante is a beautiful, well maintained building and truly a great place to live. The common areas are always clean, the amenities are wonderful, and the overall atmosphere feels secure and welcoming. Recently, there have been fire alarm tests, but management thankfully is communicative by sending emails, posting notices on apartment doors, and placing reminders in the elevators and I appreciate that type of organization. It's refreshing to live in a community where management is transparent, organized, and genuinely attentive. I highly recommend Ferrante to anyone looking for a comfortable place to call home in Los Angeles. read more

The fire alarms go off consistently in the middle of the night. I do not advise to stay here if you have kids because there have been numerous times where the fire alarms go off in the night for no reason. The most recent time is tonight 4/23 going off at 09:52 pm for no reason. packages are unsecure and I've had several packages stolen. I've reported to management with nothing done. read more

UPDATE: RSO saw my review and didn't like it so the manager and assistant manager decided to harass me with multiple emails trying to defend themselves under the guise of "resolution". In their email, they stated I would be getting a partial refund, but they stated the wrong amount. When I corrected them with the right amount that I was rightfully owed. The manager, Christina, tried to insinuate that I was being greedy because I was trying to nickel and dime them about the correct amount owed to me...? After trying to defend the paywall they put up around guest parking...okay lol. They ignored all of my points regarding my frustrations, didn't answer any of my follow-up questions and proceeded to make it out like I was the aggressor and trying to police my "tone" when they emailed me first solely pertaining to my negative review that I am entitled to make on a public platform. Good riddance. read more

This apartment building has it all! beautiful, multiple amenities and amazingly kind and understanding staff! Look for Kaitlyn from the leasing office. She is extremely patient and caring about helping you finding the best unit! read more

The most wonderful person, and I really enjoyed dealing with him. Earnest, thank you for doing your job quickly and professionally and helping us sign a contract in your wonderful apartment. read more

DO NOT MOVE HERE - WORST APARTMENT COMPLEX IN LA I have lived at Ferrante the first day it opened Nov 2022, and it has been the worst of the worst. Everything written in the negative reviews is true--this place is HELL 1. HORRIBLE MANAGEMENT * Management is absolutely terrible and never responds to calls or emails, no matter how many times you reach out. * They have changed management multiple times, and with every change, it just gets worse. * My assigned parking spot was given away even though it was on my lease and agreed upon when I first moved in. -Asian maintenance manager was a weirdo it was giving I'm jealous that a young girl can afford to pay 3k rent and he's stuck having to "work" when he wasn't doing shit but policing the wrong things!! Bothering people that were minding their business. 2. DIRTY, NOISY, AND UNSAFE LIVING CONDITIONS * The neighbors are sketchy, miserable haters--malicious, dirty, and noisy. -packages constantly being stolen * Dogs pee and poop everywhere--in the halls, elevators, and even in front of people's doors. Owners don't clean up, and management will blame YOU for it even if you don't own a dog. - residents leave trash outside of trash chute instead of putting it inside the trash chute * Amenities are filthy, overcrowded, and always closed down for some reason. Half the people using them don't even live here. 3. CONSTANT FIRE ALARMS & DISTURBANCES * Fire alarms go off all day and night, supposedly because people are smoking or "overcooking" food--especially at 12-5 AM. * The residents here are aggressive and miserable--probably because they can't afford the rent. Some guy called me slurs over the elevator door almost closing on him. 4. SECURITY IS USELESS * People who don't live here get in all the time by following cars through the garage. Security does nothing. * Security has called me saying someone is here to see me--but I have no idea who they are. How do random people have my information? * Meanwhile, when my Uber Eats or groceries arrive, security refuses to let them up. Make it make sense. * Instead of doing their jobs, security just sits there watching Netflix or talking on the phone with Cindy Lou. 5. GARAGE & PARKING ISSUES - EXTREMELY UNSAFE * People drive dangerously fast in the garage, almost hitting pedestrians and parked cars. * There are no blind spot mirrors, making sharp turns even more dangerous. * No cell signal in the garage, meaning if you have an emergency, you cannot call for help. 6. LOCKED STAIRWAYS - MAJOR SAFETY HAZARD * All stairways are locked, making it impossible to escape in an emergency. * You can't even enter from the street--the Latch app says it's disabled. * The only 1 elevator takes 5-10 minutes to arrive because everyone is using it, especially during rush hours. 7. CRIME & SKETCHY RESIDENTS * Cars have been stolen, packages have been stolen, and someone slashed multiple neighbors tires. * They are moving in psychos, felons, and thieves who are loud, aggressive, and disrespectful. * A crazy resident had an angry meltdown in the elevator and got aggressive because the door closed on him--it was caught on camera in elevator 8, but management did nothing. 8. FAKE 5-STAR REVIEWS * The only reason they have 5-star reviews is because they force you to leave one to get approved for your application. BOTTOM LINE: SAVE YOURSELF THE STRESS This place is overpriced, unsafe, and poorly managed. If you're thinking of moving here, DON'T. It is not worth the money, frustration, or risk to your safety. read more

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So their front desk liaison named Danny, was rude to me with his tone... completely refused to be helpful until I told him I want to see his manager... then him and his manager both teamed up to try and explain his rudeness... he didn't even have his shirt tucked in... looking like a slob in the job... if this is Ferrante hospitality expect your guests to be insulted instead of assisted. Do better. read more

Ferrante Apartments - Apartments Near Me - Los Angeles, California

Major Issues With This Property! Flooding & constant facility shutdowns The day I moved in, there was a major flood that shut down the basketball and pickleball courts for months. About a month ago, there was ANOTHER leak, shutting down the courts again. Every time, there are industrial fans everywhere, and no transparency or urgency from management to fix the problem. Rats in the parking garage Recently, I saw multiple rats near resident parking spots in P2. Management brushed it off, blaming construction -- but there's also trash and abandoned personal items everywhere, which they've done nothing about. It's disgusting and dangerous to have vermin running around where residents park their cars. Security & safety concerns A few weeks ago, I saw multiple police cars in the garage. A security guard admitted there's been a homeless problem inside the building, and they even caught a homeless person in one of the jacuzzis in the pool area. The Temple Ave resident entrance gate is always broken, making it easy for non-residents to just walk in. This is a serious safety issue, and management hasn't fixed it. Broken elevators trapping residents There was an incident where residents were trapped inside a broken elevator. Instead of being proactive about maintenance, management just reacts after disasters happen. Unfair & inconsistent towing policies My guest visited for the first time, parked for a few hours, and his car was towed without warning. For an entire year, management would issue warning notices first, but suddenly they decided to start towing without warning. They just rolled out a new paid guest parking policy ($2/hour) effective September 15th, but my guest parked on September 13th, before the new rule, and still got towed. Meanwhile, employees and security staff park in guest parking for free, taking up spaces meant for residents' visitors. When I complained, the assistant manager smugly told me they're "authorized" to do so. So, paying residents have to make their guests pay or risk towing, while employees park for free. Absolutely absurd. Resident services completely dismissive Anytime you bring up an issue, they just refer back to the lease agreement instead of actually addressing the problem. They do NOT care about resident concerns or how their actions are affecting the community. I used to recommend this property to friends and family, but I won't anymore! This building started off nice, but now it's a total mess: Vermin Flooding Unsafe entry points Broken facilities Unfair parking policies I will absolutely not be renewing my lease. If you're thinking about moving here, don't. Save yourself the headache and look elsewhere. read more

Services %1 Thank you for your response. I appreciate the acknowledgment of the situation; however, I have already contacted the management office multiple times, and unfortunately, no effective action has been taken so far. The incident caused damage and created a serious safety concern for me and my family. I am not asking for details about another resident -- I am requesting a direct and clear resolution to my own case, which includes: * an explanation of why this happened, * immediate remedial action, and * compensation for the damage caused. I hope the management will finally take this matter seriously and contact me directly with a concrete solution, not just a general statement. I am ready to provide all evidence, photos, and videos, which I have already submitted to the office several times. Thank you, and I look forward to a prompt resolution. read more

Ferrante Apartments - Apartments Near Me - Los Angeles, California

Lived here for over a year and dealing with management has been frustrating. They discriminate between tenants and you can't trust what their staff tell you. Our new fridge has broken twice. Both times they fixed it, but first time they also reimbursed for spoiled food no questions asked. Second time, exact same situation, and they refused reimbursement. When I asked why the different treatment they basically ignored my question. I found out that not even a month before our fridge broke they reimbursed other people for their spoiled food while telling me no. It makes no sense. The worst part is their maintenance team will tell you one thing and then management does something completely different. Apartments are decent quality but the management is unprofessional. They discriminate between tenants instead of treating everyone equally. Don't expect them to stand behind what their own staff tells you. Would look elsewhere if you want reliable management that treats all tenants fairly. read more

Ferrante Apartments - Apartments Near Me - Los Angeles, California

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Don't move here! Fire alarms consistently going off, today it has been going off since 8am... it is now 1:30pm. I work nights & haven't been able to sleep in my OWN apartment. Most people I've spoken to, are leaving right after lease ends. Worst experience at a luxury apartment DONT RECOMMEND read more

I am very disappointed with the condition of this parking garage. Every time it rains, there is a heavy leak directly above my parking spot. A yellow-colored liquid drips from the ceiling and falls onto my car. I drive a new and expensive Lexus CX, and at the car wash I was told that these stains cannot be removed because the liquid coming from the ceiling is too aggressive. Now my car has visible and permanent marks because of this issue. I have already contacted the management directly and am currently waiting for a response. I request that you urgently address this situation, fix the leak, and consider compensation for the damage caused to my vehicle. Please resolve this matter immediately and inform me of the actions you will take. read more

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Absolutely terrible experience living here. * There is no cell signal at all in the parking garage and on the first floor - it feels unsafe. * Residence office staff are extremely rude and unhelpful. * Our guest's car was towed from guest parking, and we had to pay $600 to get it back. * Getting an extra parking spot is impossible - they simply refuse. * They've been promising EV parking for over 2 months, but nothing happens, and non-EV cars constantly occupy EV spots. * Fire alarm goes off in the middle of the night for no reason. * Amenities are used by people who don't even live here. * Packages keep disappearing, and the residence office doesn't care. We've heard cars get stolen from the parking garage - imagine what that means for packages. For the rent we pay, this is beyond unacceptable. Living here is stressful and unsafe. read more

Hi Karla, Thank you for your response. I appreciate the acknowledgment, but I feel it's important to clarify something: I did file two official police reports, one for the theft of my vehicle and another for an unauthorized entry into my apartment. These were not assumptions--I followed the appropriate legal steps, and I've been trying to work with your team in good faith. While I understand that your management team is not law enforcement, you do control who has access to my unit. I asked specifically for confirmation that none of your staff entered my apartment, and to date, I still have not received a direct answer. That silence adds to my fear and distrust. You say peace of mind is incredibly important to you. If that's true, then please act on it. Releasing me from my lease without penalty is the only meaningful support I've requested. I'm not asking for financial compensation--only the chance to remove myself from an environment that has made me feel unsafe and anxious. I still have six months left on my lease. That's six more months of constant fear. If peace of mind truly matters to your team, please--let me go. Sincerely, Mary Lou read more

My car was stolen from my assigned parking space in our gated garage. It's been four weeks since I requested a more secure parking spot for my new car, yet management refused to make any changes. Before my car was stolen, both my boyfriend's car and mine had already been broken into, with belongings stolen, and now my fully paid-off car is gone. Despite all of this, management still refuses to help by providing a safer parking option. Living here has become traumatic, knowing that thieves are breaking in and stealing property. I'm still forced to park in the same spot, constantly worried that my new car will be taken next. I no longer feel safe here, and management has shown no concern or willingness to help. After everything that's happened, you'd think they would do something--but they don't seem to care at all. I just want to move out at this point. I can't wait to get out of here actually! After everything that's happened, the least they could do is let me leave without facing any penalties for breaking my lease. It's not fair to be stuck in a place where I don't feel safe, especially when management refuses to do anything to help. read more

We rented an apartment here based solely on friends' recommendations. But six months later, I REALLY REGRET IT! The Residence office's attitude is disgusting; they're rude and act as if they own the building. I've decided to complain to the head office about their attitude; they're racist and discriminatory. All the Residence Office managers hate Asians! They only make comments and violate our rights to Asians. If other ethnicities are local, both the security and the managers are afraid to open their mouths. I don't recommend anyone rent an apartment here; the management is terrible, they're picky about everything. read more

Unsafe and Mismanaged -- Regret Moving Here We moved into Ferrante Apartments less than a month ago, and it has already been a stressful and disappointing experience. From delayed repairs to serious safety issues, this place is not worth the high rent. Shortly after moving in, our washing machine broke and a large hole appeared in our wall. It took them more than a week to fix the washer and patch the wall. No communication, no apology -- just silence despite multiple emails and complaints. But the worst part is the lack of security. A man exposed himself near the pool area in front of my wife and two small children. Security only escorted him out -- no police were called. Later, we saw him inside the building again, near the elevator. It was terrifying. We had to find him ourselves and call the police. I have video evidence showing this dangerous individual walking freely around the property. This building is NOT safe for families. The pool and jacuzzi heaters don't work -- the water is freezing. We were promised luxury, but got neglect and danger instead. We're already looking for a new place to live. Do yourself a favor -- avoid this property if you value your family's safety and your peace of mind. read more

Living at Ferrante Apartments has been a constant source of stress and disappointment. What was supposed to be a secure, comfortable home turned out to be a place where tenants are disrespected, threatened, and left vulnerable. Management frequently resorts to intimidation rather than communication. We've been repeatedly threatened with eviction for baseless reasons. On one occasion, we were falsely accused of theft, only for it to later be revealed that other individuals were responsible. Despite this, we never received an apology or any clarification -- just continued pressure and blame. Security at this complex is virtually nonexistent. The guards consistently abandon their posts and fail to monitor who enters the property. Yet when it benefits them, they act as if they own the place, imposing arbitrary rules on residents. One example of the fact that the guards do not sit at their posts and checkpoints: a dark-skinned man, a stranger, entered the complex and frightened people and near the pool he took off his pants and frightened children with his sexual orgone, when the residents kicked him out of the pool he entered the elevator where he is located next to the security post and inside there was a mother with two children and began to frighten them in the same way. As a result of this negligence, strangers regularly enter the complex unchecked. Just recently, a disturbing incident occurred where an unknown Black male entered the premises, wandered around the complex, and behaved threateningly. Most alarmingly, he approached the pool area, near children, and exposed himself in front of them. This horrifying act clearly demonstrates the complete failure of the security system and raises serious concerns for the safety of residents -- especially families with kids. Add to that poorly maintained apartments, malfunctioning appliances, thin walls, and unreliable maintenance response, and you get a living situation that is not only frustrating but potentially dangerous. read more

Ferrante Apartments - photo of that same person - Apartments Near Me - Los Angeles, California

Unsafe, Discriminatory, and Inhumane Treatment at Ferranto Apartments I'm a single mother of four children, and living at Ferranto Apartments has been one of the worst experiences of my life. The management is disrespectful, discriminatory, and completely unprofessional. Just recently, they told me I had only one hour to leave my apartment. They handed me a backdated lease termination and said they didn't care -- I had to leave immediately. I told them I have four children and nowhere to go, and they still said, "We don't care -- go to the street if you have to." This is beyond inhumane. I had already paid my rent for the entire month -- in full and on time -- and they still forced me out. They treat tenants like criminals, constantly watching us through surveillance cameras, but when something serious happens, they do nothing. Two days ago, a homeless man entered the complex, exposed his genitals to children playing at the pool and to a woman in the elevator. Everyone was terrified. There was no security, and the management refused to even call the police, saying there was nothing they could do. They even falsely accused my son of theft based on unclear footage, and although we proved it wasn't him, they used that as another excuse to push us out. Living here feels like living in a prison -- with no safety, no support, and no respect. I strongly warn any families, especially single parents, to stay far away from Ferranto Apartments. They do not care about people -- only control and profit. read more

I found the place on the web, since I contacted online, I received an email from Earnest Samson giving very polite, courteous and professional; offering a tour and any help I needed. I mentioned to him we won't be in LA until Oct, and just before my flight date he follow up again to set up an appointment to view the property. On the day of our appointment he received us with a beautiful smile and all the disposition to help, someone can have. We felt in the right place as we knew he was going above and beyond to assist. Tour was fun, beautiful and the locations are stunning. Security definitely exceeded expectations and so far everyone in the property is friendly. Definitely our highlight goes for Earnest and without a doubt recommend this place to live if you are looking for security and value of the money you pay on rent. So far everything went well! read more

I've lived here for 3 years now and I love the fitness classes they incorporated with tracfit it is so nice to have a class that's safe and inclusive right in the comfort of my own home read more

The alarm system in this building goes off constantly for no reason, at least twice a week, and it always happens while you're sleeping. I've been woken up multiple times, including at 4 a.m., by blaring alarms. It's incredibly disruptive and has taken a serious toll on my sleep and mental health. To make matters worse, management does nothing to resolve the issue. This has been going on for weeks with no end in sight. If you're looking for a quiet place to live, stay far away from this building. Do not move in! read more

Ferrante Apartments - Apartments Near Me - Los Angeles, California

Earnest is the most warming and helpful agent I've ever met. beautiful apartment and great vibe here

I just wanted to take some time and express my positive experience with Earnest on the leasing team. This is my first time moving into my own place and he made the experience as smooth and streamlined as possible. He not only went out of his way to answer all my questions, but I could tell he truly cared about me. For anyone who is looking to rent here, I highly recommend requesting to work with Earnest as I'm sure you'll have the same experience that I had. read more

DO NOT MOVE HERE!!! 09/06/2024 In less than 2 years this place has gone to COMPLETE Sh$T. Their staff and management is a revolving door. They are NOT RELIABLE, they LIE and don't care about the community. The pool in the original building, is completely wild. Absolutely no control. Seems like there's a house party at the pool from people that don't live in the community every l weekend . They allow certain demographics to get away with the everything while other demographics are kicked out for doing the exact same thing. Security allows certain demographics of people to get away with everything at the pool, maybe due to pressure of that demographic of people calling them out for addressing that demographic, ilso security tends to not tread that sticky line. Speaking of security , there would be countless times of really loud arguments where it seemed to be getting physical and went on for hours with no security around to notify police. Several domestic altercations. Cars were always getting broken into. They put unmanned police cars in the garage to try to deter thieves, but that's the older trick in the book. Thieves know that no one is around. Too many gate entrances into a building mean that many more chances of opportunity for thieves. That's how you address that situation. Unless you plan on putting security at every entrance cars will always get broken into. As for the residence of the building... several shady characters.. seems like a lot of "transactions" would be occurring there. Amenities- no issues Maintenance and cleaning ladies - they seemed to be the only ones on point. No complaints there at all. read more

This review is to express my appreciation for Sandy, who helped me tour and sign my lease at Ferrante. She was incredibly knowledgeable, professional and helped me every step of the way. The facilities are very clean and the units here come with great appliances and provide everything you could need. Overall, I would highly recommend working with Sandy if you are interested in the complex! read more

I was a guest at this building. It wasn't my first time -- and every time I visited before, the security staff would direct me where to park as a guest. On June 8, I came again as a guest. This time, there were no security guards and no signs indicating where guest parking was. I parked in the same area I had used before, assuming it was still the correct place for guest parking. Later that day, my car was towed and I had to pay a $528 fine to get it back. When my friend (a resident of the building) registered my car, she included her phone number and email. They easily could have called or emailed us to ask us to move the car -- we would have done so within 5 minutes. We asked the guard why the car was towed. He said that the manager recently decided guest parking is now only allowed on the second floor. There were no signs or notifications about this change, and again -- no one was around to ask. The building manager ignored my messages for several days. When my friend went to speak to the office in person the next day, the main manager had left work early -- an hour before the posted closing time. At this point, we suspect this may be done on purpose. It feels like they work together with the towing company to make money off unsuspecting guests. Very shady and unprofessional. read more

Place is horrible! You can try to reach out to management and they are no where to be found... especially Rebecca. The building is gross there is throw up in the elevators the only reason why this place has good reviews is because Earnest the leasing agent ask for a good review when he hands us the keys...... please stay away from this awfully horrible place the two months free might sound good but it's not worth the alarms and shit everywhere read more

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Living here has been one of the worst experiences of my life. The management couldn't care less about the residents. If you have an issue (and trust me, there will be many), expect to be ignored or given the runaround. The walls are paper-thin, so you'll hear every sound your neighbors make--loud music, video games, footsteps, you name it. There is also constant barking from pets. There is also constantly children screaming at the pool, all year round by the way. It's impossible to have a quiet environment. To make matters even worse, the fire alarm goes off frequently in the middle of the night. It's a recurring issue, and has been happening since the day I moved in. Oh, and good luck staying connected because there's no cell service anywhere in the complex. You're basically living in a technological black hole unless you're on Wi-Fi, which isn't reliable either. This place is a nightmare. The lobby is nice, and the amenities are cool, and that's how they lure you in. Don't fall for it the way I did. If you value your sanity, sleep, and basic quality of life, stay far away from this complex. read more

Review of Ferranta Residential Complex I am 13 years old, and I want to share what happened to me and my mom at the Ferranta residential complex, where we've been living for almost two years. My mom has four children -- I have three brothers. My mom and I went to the office, and they told us we had only one hour to leave our apartment. It was sudden and very frightening. The manager, Tamar, accused me of stealing a computer chair. My mom and I calmly asked for proof -- photos or video. We waited for about an hour, but eventually they showed a video of another boy. There was nothing showing me stealing anything. Still, the manager said they would take me to court and that I could go to prison for five years. It was extremely hard to hear that. I felt sick, scared, and hurt by those words. My mom felt terrible too. She is raising us alone, and life is already hard for us. Being treated this way -- especially as a child -- is not fair. We just want to live in peace. I hope no one else has to go through something like this. read more

Ghp are very strong scammers, there were many lawsuits due to the fact that they did not return deposits to people for years. Then they returned everything at once for 2-3 million $. Maintenance inside the apartment can be postponed for months. People live with broken washing machines/dryers, refrigerators. At the gated parking, our window was once broken and a backpack was stolen from the car and no one compensated, because they said that they are not responsible. Our car was towed away when we parked in another place, when there was a flood in ours and we applied for maintenance many times. And all this is absolutely unpunished, I once just screamed for two hours in leasing so that they would change the refrigerator that had been standing for a month and every day they said we will come, we will come, only after the scandal they changed it. At the same time, your scandals will not lead very far either, they really do not care. The maximum they will do is what you asked, but after a huge amount of stress. You can just call and write reviews for weeks, no response. In general, I want to say that it is better not to get involved. read more

I had such a great experience working with Sandy at Ferrante! They went above and beyond to help me with my move-in process, and everything was handled so efficiently. I really appreciated how responsive and proactive she was -- they made what could've been a stressful situation feel completely seamless. Thanks to their help, I was able to move in asap. If you're looking for a team that truly cares about their residents, I highly recommend reaching out to Sandy. read more

Not Recommended - Feels Like a Prison I've lived at Ferrand for about a year and a half, and during this time, two of my bikes were stolen. When I asked the security team to check the cameras to see who took them, they refused to show me any footage. They just told me, "It's gone, we can't do anything." Another thing: each apartment has an electronic door with a built-in camera. But they don't tell you about this before you sign the lease. We only found out about it by accident after moving in. Management monitors who comes and goes, but they don't communicate this clearly to residents. It feels very controlling - like living in a prison. There are also many homeless people walking inside the property, which makes it feel unsafe. I do not recommend this place. Please read other reviews below to see what other residents are saying. Be careful before you move in. read more

Had the best experience with Kaitlyn! I cannot speak highly enough of the exceptional service she provided throughout the entire lease/move in process! Super attentive and incredibly patient addressing my questions and concerns. The apartment itself is well maintained and you can tell management cares about keeping the property clean. Overall, highly recommend looking for Kaitlyn if you are looking for a new place! read more

Earnest is the best agent at the office. He was so patiently helping us find the most ideal Apt that we were looking for. He probably showed us over 10 units. Always there to help us. This is the best place and community for around 3k in LA. The amenities are just off the charts. Sound can be little issue if you are sensitive. Other than that it's a good place. Resident service is very nice. Always have staff on site ready to help you. Super clean community. I'd recommend friends to move here. Ask for Earnest!!! If you are interested. read more

The management needs to be changed. Not able to upgrade my lease more than a week. Managers too busy to answer the calls, email on time, or make an appointment. When i ask to give other persons contact, as she was busy, she just ignores. Called the leasing office, lady picked up the phone and said " nobody available, but they will call me back" Unfortunately, they never call you back. I had appointment with leasing office lady, she never emailed, give me a call about our appointment. I believe she even cant remember that we had appointment! The reception also another issue. Just one person is available for whole building residents and on top for phone calls! 5 people wait on line just to get simple answers. I dont want to talk about packages even! Not organized, all the packages on the floor and everywhere. If you lose your package, and ask from reception, they say " i dont know, call to amazon". Some reception members dont have any empathy just check your packages inside from office. If you are a person who works full time job, there is no way, you can solve some problem through the phone or email because its too long! read more

Sandy was also my Leasing Agent. She was engaging, professional, and caring. Thank you Sandy! read more

Robert took good care of me and family! Very accommodating and made sure we were all taken care of

This place is a complete hellhole, and the management is an absolute joke! If you even think about asking for help, especially from Rebecca the current manager in resident services, you're wasting your breath. It's a constant revolving door. She is probably the 5th manager they had in the 2 years they been open and they keep getting worse!!! Cars are being broken into and stolen left and right in the parking lot, and management doesn't give a damn. The hallways are covered in piss and shit, and nobody lifts a finger to clean it up. Fire alarms go off at all hours of the night, so you can kiss sleep goodbye. And to top it off, random people who don't even live here are partying on the pool deck, making noise all night. It's like management is encouraging the chaos! Oh, and good luck using any of the amenities--they're all broken. It's as if they don't care that you're paying premium rent for NOTHING. This place is falling apart, and the management's response? A shrug. If you're considering moving here, don't.!! Also someone died in the men's steam room in building A and his body was left unfound for 4 plus hours during the day. Don't waste your money. Theres way more affordable and nicer places around LA .. can't wait to move out ! Don't be fooled by the nice reviews people post when first moving in. Because after living here. People regret it . read more