This review is for their billing team. We have PPO and should have no copay for annual check up…read more However, we were told by front desk to pay $60, which we did. The doctor only asked us few questions and ordered some labs then scheduled us another visit for physical exam and told us we didn't need to pay again. When we come back, they asked us to pay another $60 without explaining why. We paid again but we received another bill in mail a few days later for more than $300. We asked them to review the billing code to double check if it's correct. They simply replied saying there is nothing wrong with no details. Will not come back again!

The Nurse Practitioner Kristen Rhodes was absolutely amazing with my daughter. My daughter gets…read morevery nervous at the doctors and Dr. Rhodes went above and beyond to make my daughter feel calm, seen, understood and cared for. I was so impressed and so relieved. I could not have asked for better care from this office. Starting with the front office staff to the care we received. So thankful!

The doctor is kind, treats my child well, and we've always had a positive experience with the nurse…read morewho usually helps us. She's friendly, playful, and makes my kid feel comfortable, which I really appreciate. Unfortunately, the front desk staff has consistently been the opposite. They often seem more interested in chatting and giggling with each other than acknowledging patients. During our last visit, one employee was training a new hire, and instead of speaking to us directly, she kept saying things like, "Ask them if they..." while standing right in front of us. It came across as dismissive and unprofessional. Another ongoing issue is communication. No matter the situation, I can never seem to get a call back. It's frustrating. The medical care itself has been good, but the front desk could definitely benefit from additional customer service and communication training.

I was planning to become a new patient of Dr. Maryam Haghnegahdar in Tustin, but the experience…read morejust trying to schedule a basic appointment was incredibly frustrating. I called multiple times and was repeatedly told the scheduling coordinator was out sick and that I would need to wait for her return. After several days with no follow-up, I called again, had to provide all of my insurance information a second time, and was assured I'd receive a call back that same day. Once again -- nothing. The office staff seemed extremely disorganized, and the lack of communication was disappointing, especially for something as simple as scheduling a new patient appointment. Unfortunately, this experience alone was enough for me to decide to look for another doctor.

slamming Doors Unprofessional office girls using vulgar…read morelanguage. The craziest thing is witnessing and hearing patients discuss their health issue with the office girls including Fecal tests and all OUT IN THE LOBBY!!!

A scheduled appointment means nothing here!!!! My 10:30appointment still has me waiting at 11:15…read more!No apologies or sense of urgency!! I have to be at work at 12 noon .i should have been seen in plenty of time. They over book, make people wait and just don't care!!! It's really sad.

Dr. Chang has been my doctor for several years. I find him to be a very caring doctor that takes…read moreall the time I need to answer my questions and give me good patient care. I highly recommend him.

My mother has been a patient of Dr Chang's 4 years . Usually he did a very good job . For whatever…read morereason my mother needed a medication refill and two weeks ago the pharmacy faxed a request and they still have not responded . I have called his office and there is still no response and my mother does not have medication and she has considerable swelling in her ankles and wrists . This is unacceptable and to not have a physician's assistant be able to take care of such matters is unacceptable . I have been inconvenienced and I'm not able to go out of town because he and his office did not do the job they were supposed to . I would take this into consideration if you're looking for a service provider as I wouldn't wish this to happen to anyone and in my opinion it borders on the line of malpractice .

Dr. Pham is extremely knowledgeable and caring. He is a great communicator and responds quickly.read more

Dr Pham is an amazing doctor…read more Front office: the front desk is very efficient and fast. Very organized. They are also very friendly and kind

I was considering one of their doctors as my PCP…read more Yes, they are a Concierge Practice. I had never heard of such a thing. What is it? Basically, doctors for the rich. You are required to pay high annual membership fees that your insurance will not cover. This could mean thousands of dollars a year more in healthcare costs above what you are already paying. In exchange they promise to give you a higher level of care. I think this is horrible. Healthcare costs are so ridiculously high as it is and now if we start getting more medical practices like this who will only care for those with lots of money where are the rest of us supposed to go?

I have been a patient of this practice for 34 years, but have been "terminated" because I refuse to…read morepay the $400 per year "concierge" fee. I am a retiree and simply cannot afford another $400 charge on top of all the other expenses I have. As far as I am concerned, it is patient abandonment and should be illegal.

Dr. Melcher does a great job. She listens and asks lots of questions to really understand the…read moreissues. She is also very respectful of my own health decisions and doens't try to sway me in one direction or another. Would recommend her to others, for sure.

Dr. Melcher is great! I had my annual check-up, and she spent a lot of time with me asking…read morequestions and followed up with tests. I truly appreciate a doctor in today's world who takes the time to care.I highly recommend this doctor.

It is truly despicable to put such a small bill on someone's credit because they missed knowing…read morethat they had an outstanding balance. This has RUINED my chances at a business loan, a home loan & a car loan. My perfect credit was ruined because of a greedy Doctor that has the nerve to lie and say they tried calling me. I am appalled at such disgusting behavior over less than $100 after going to this doctor for a significant period of time. Not to mention they charged me $171.52 for a routine office visit, they received $108 which left $63.48 outstanding. If I paid cash their office visit fee would have only been $60 so not only did they get almost double from my insurance, it wasn't enough and instead greedily charged me more and then allegedly tried to reach me for more money. No other respectable Doctor I've ever known has done this in my over40 + years. I would reconsider before going to such a dishonest physician. I tried to fix this by paying my bill and asking for their help in resolving this matter regardless of who's fault it was, however, they REFUSE to make things right on their end and they cannot even prove I really owed this amount to boot! Now I have to have my attorney sue them in order to even get anywhere with this unethical practice. I hope I'm not the only person this has happened to so Dr. Crumpton will lose business. That's what's warranted at this point. Maybe then he'll hire staff that can perform ethically.

Finally able to get into Dr. Crumpton's office. I haven't seen a doctor in years and so I wanted to…read moreget a check up. He was very personable, funny and made me feel comfortable. Nicole and Holly, the nurse practitioners are so wonderful. I see Nicole for most my visits and she always makes it an enjoyable experience. I highly recommend this practice if you're looking around for a new doctor.