Currently have my car in for repair and no one called for days. I called them several times and they always had excuses for why it was not done. Holiday, machine shop's fault, etc. I called two days after it was promised when I hadn't heard anything and they told me it would be another week! It's still there. read more

I've purchase two vehicles from Ferguson and was always a fan until recently. I went in for an oil change and the representative told me I needed some repairs. I asked him to write a quote, which I still have, and the total was in the thousands. I replied to a Subaru survey that I didn't feel that the young man either wasn't skilled or wasn't being honest. Ferguson immediately called me and asked me to bring in my vehicle. They said that my "60K" warranty, which I was only a few hundred miles from reaching, would cover what needed to be done, but the oil gasket job would not be covered. The warranty will not pay for it because it isn't bad enough. So, they were willing to charge me an arm and a leg to repair it but refused to when they find I have a warranty. By the way, I have a seven-year 70K mile warranty. They're crooks and we will never purchase another Subaru again. read more

I had lost my keys for my Outback. Ferguson wanted to charge me over $900. I called a locksmith and he charged me $300. The SUV was right in Ferguson parking lot and when I went to talk to the Service Manager he just shrugged his shoulders. I had bought my Outback new in Birmingham, Alabama and I called them after the Service Manager told me $900 and they were the ones who recommended I call a locksmith (I didn't know they could code the keys). I would/will "never" use Ferguson Subaru for anything. read more

We bought a 2020 Subaru Outback XT the first of November. Could not get rid of this awful car fast enough. Horrible experience at Ferguson. Salesman "conveniently" turned off the Auto Stop Start during the test drive and never talked about it, never showed us anything regarding it. Probably because he knew how terrible this feature is and we would have walked away if he had. Well, the drive home showed us why, this feature is a total pain, totally inconsistent. We arrived at the lot at 2 pm and didn't leave until after 9 pm. They oversell everything. All the extra warranties they "recommend" only made me doubt the reliability of the car. My husband went in 2 days later to cancel the extra warranty we bought (which, they assured us could be cancelled at any time). 6 weeks later, when we had finally had enough of this car we traded it, and we still had not received confirmation the warranty had been cancelled. My husband called again (after the 3rd message left with no response, he started getting angry). They finally called and told us the finance guy never turned the cancellation in. Totally inept. Not even honest. Would never recommend Ferguson. If you really want a Subaru (and I would wonder why after this) fly to Colorado and buy one there. This dealership is terrible. read more

On road trip and had a strange rattle in engine area. The guys found someone to help immediately and within 30 minutes all was made right. Thanks to the service staff for appreciating our situation and taking good care of us and our Outback. read more

I absolutely loved my experience with Ferguson Subaru! Everyone we dealt with was so helpful and courteous, customer service at its finest! We loved Joe and Cody and everyone else we dealt with. On top of it all, our Outback is amazing!!! You cannot go wrong with Ferguson! read more

First of all I'm sorry for the long post. We bought our 2017 Subaru Outback on May 20th, our salesman Eddie was awesome and so was the finance guy Brandon. Fast forward to today as I'm going to get my tag, the tag agency informs I don't have a title (first time car buyer so I had no idea what to expect). So I go outside to call Subaru for the first time today, I'm informed that they haven't received my down payment check that I had brought to them on May the 24th and that I must be mistaken. This was a shock because my husband and I took them the check on the 24th when they tinted the windows. I immediately call my husband freaking out because how do you loose a cashiers check? He calls and speaks with the Finance Manager Avery and this guy was a complete jerk. Telling him that we need to provide proof that they (Ferguson) had deposited the check and they sold over 500 cars last month and that he wasn't surprised they misplace it. So at this point I'm frustrated because he's made it sound like we're lying and that we're basically nothing to them (honestly not shocked). I call and speak with a manager named Christian and he seems shocked by what I just went through and says he will get down to the bottom of it all. So at this point we go to Arvest where we got the cashier check and what to they find, a copy of the cashier check and it's also been deposited! Melissa from Subaru calls me as luck would have it and the branch manager of Arvest sends the copy of the check via email. While I'm on the phone with Melissa I'm asked if I want them to bring the title to me and I happily agree and tell her that the tag was due today so could they provide an extension. She tells me they don't do that but they'll pay the late fee (great now I have to drive to Tulsa anyway). Tomorrow I should have the title so I can get my tag. The fact that I had to take off work today and spend 4 hours on the phone, in the tag off and the bank is horrible and it looks like I'll have to take off early tomorrow to go get my tag! I wonder if they'll pay me for the 6 hours of work I'll be missing, my guess is no. read more

Preface: I have personally purchased two new vehicles from this dealer and made three references, which all resulted in new vehicle purchases. I have not had any issues with the sales people, at least not near the level of the service department. This review reflect the service department specifically. The past year, the service department has been awful. Miscommunication and a lack of communication across the board. Let's start with the most recent: I took a vehicle in for a routine oil change under the 2 year maintenance plan. This includes various misc. checks including tire rotation, fluid top off/check, filter change, etc. The entire process took about 45minutes. I discovered later that same day the tires had not been rotated and a filter, which was listed on the receipt as changed, was not swapped out. I had to drive another minutes back to the dealer to get the filter and install it myself. I should not have to check their workmanship or if the tech actually performed the service described. This was on a Saturday without an appointment, as I have done many, many times before. The manager present that day would not look me in the eye to discuss this issue. I had set an appointment for "major" work only to discover the vehicle had not been worked on and it was 4:45pm, even though Ferguson had the vehicle at 7:15am. No excuse. In this situation an appointment was made weeks ahead and planned thoroughly yet they dropped the ball. Most recently, I brought another vehicle in on a Saturday. Upon exiting my vehicle, I was told Saturday's are appointment only. I have been a loyal customer of this dealer's service department for years and not once has a single employee advised me that "week days are first come first serve and Saturday's are appointment only" as was suddenly the case. In the past, I even called ahead to get an appointment for Saturday and was informed they do not schedule appointments on Saturday. Conflicting information provided by the Ferguson service department WEEKS apart from the previous service mentioned above. To add to this situation, a friend brought their vehicle in a few hours later on the same day, exactly like I had and got services performed within 45 minutes. Why would I be required to have an appointment but they didn't need one on the same day? In a previous vehicle serviced here, I actually had a service manager schedule me in for a Saturday to check out the A/C and do an oil change. Upon arriving, I was told no major services are provided on Saturday's and appointments are not made for Saturday. So this leads me back to my earlier point; no information is consistent with this department. I have had services performed on Saturday's without an appointment many times over and over again. Then this time they tell me I need an appointment and they can "try to squeeze" me in over a few hours for a 20min oil change. I'm not sure what the deal is or how they can fix these inconsistencies and poor service but something needs to be done. Considering the amount of money I have spent (and brought them with references!), it seems I would be treated better. I will take my money elsewhere from now on. read more

Buying my used car was okay. But what happened afterwards was a nightmare. They insisted that I leave my license plate on the car I traded in. I said I felt uncomfortable doing that, and was assured by the sales manager that no problems would arise. Yet they resold my used car with that plate attached and the new owners drove all over without re-registering the car. Using my license tag and registration, they blew through toll gates and got me into trouble. It took two days of my time to unfold the problem and get it fixed. The sales manager's response to my dilemma? "Good luck with that" were his exact words. No help. No assistance in finding the new owners. No concern at all. So, if you trade in a vehicle here, take your plates with you no matter what they tell you. I will never use them again, because they caused me a problem and left me in the lurch. read more

The service department is in line with Subaru standards. I moved from Tulsa to Kansas City last year and miss the service department at Ferguson. The service is not the fastest and so dropped off the vehicle to collect later. The waiting area is nice and the Internet is functional. The price was always in line with the quotes. The service was under the Subaru warranty for the most part. The dealers are better suited to warranty service on Subaru vehicles. read more

I purchased a 2017 WRX from out of state. I originally visited Ferguson because our local dealer did not have the vehicle color that I was interested in. Ultimately, I decided to order our WRX as I could not find one within 400 miles with the options I wanted. I communicated with our salesman (Joe Hall) over email and agreed upon a price. Joe was beyond easy to deal with and always returned my emails promptly. After the vehicle arrived at Ferguson, they realized that they had incorrectly priced it. The WRX arrived as I had ordered it; however, the vehicle price that we had initially agreed upon was incorrect as Ferguson had not accounted for one of the options when determining a price. Even though it was not financially beneficial to Ferguson, they honored the price that we initially agreed upon. When I went to pick up the vehicle, one of the door edge guards was missing. The vehicle was in otherwise pristine condition. At their expense, Ferguson mailed me a new door edge guard (and offered to install it if I was unable). We were very pleased with our WRX purchase from Ferguson. I was impressed with Joe Hall and is communication with me. Most of all, I was impressed with Ferguson's integrity and honesty. When they realized that they made a mistake with the pricing, they could have backed out on the deal - but they honored their word. Being I was from out of state, they expedited the purchasing process. Total time in the dealership at time of pickup was 1 to 1.5 hrs. This included a short test drive of the vehicle. In the future, I would not hesitate to purchase or refer anyone to Ferguson. read more

Picked out a 2018 Crosstrek that we liked, but left because we couldn't get a firm price on it since the manager, Eric Jellison, was "in a meeting". Called back an hour later and got a rock bottom price from Eric Jellison that sounded great.. Returned, test drove the car with a politel, knowledgeable, and patient salesman (NOT Eric Jellison) who also explained how to operate various features on the vehicle. Signed the contract and salesman took it to Eric Jellison for signature. Eric Jellison returned with unsigned contract and apologized for the "mistake" but the car we had agreed to purchase was not for sale. Of course Eric Jellison could sell us a similar one for around $2000 more, but he didn't have any on the lot for the price we had been quoted. read more

Was going to buy a subaru from here, but after a friend told me about taking her car there for service because it was running a little rough, they told her a new motor $7000 with a year warranty. A week later the a/c quit, they told her it needed a new $500 hose, she took took it somewhere else, it was a crimped o-ring they did when the motor was put back in. The check engine light came back on, they told her something else was wrong would cost her $1800. It was supposed to be detailed also, that was never done, looked worse after she got it back. When comfronted about the service she was told "everybody makes mistakes" I will not make the mistake and buy from this dealership. read more

Was helping a family member find a Subaru a specific color/package, and came across one that I liked. Showed it to my husband and he agreed it was a good-looking car (Outback with a lift kit). We were not looking for a new vehicle but 3 days later could not get the Outback out of our minds. Called the dealership the next morning and spoke with Chester and made an appointment to look at the Outback. Showed up on Saturday, grandson in tow, to find Chester with another customer so we ended up with Josiah. Chester came over to meet us even though he was busy, and checked two or three times to be sure we were taken care of. Josiah was wonderful. He even introduced us to the manager. We knew the car we wanted so no need to look at anything else, drove it for 10 minutes, and then proceeded with the trade and paperwork. I needed a little more for the trade than the original offer, plus there was a luggage rack included that we did not need and asked about kayak racks instead, Josiah spoke with the manager and it was done! We did have to wait about 30-45 minutes for the finance guy (who was also very friendly, even though we had other financing), but they had an area set up with 2 tvs, so the grandson got to watch one and my husband and I the other. The entire process was about 3.5 hours, but everyone was so nice. We went back a couple of weeks later to have the kayak racks installed and were again greeted by both Chester and Josiah. My husband, who hates to car shop, said that was the best experience he has ever had with a dealer. And, we love the Outback!! read more

My rating is based on four years of dealing with this dealership. The salespeople are impatient and high-pressure, and care very little about what you are looking for; they are only concerned with getting you to buy one of the cars immediately. They will insist on getting your contact information, and if it is given, you will get almost daily phones calls from them. If you make more than one trip, to just look at the vehicles, they will insist you talk to the same pushy salesperson, even if you express that you're not interested or buying that day. The service department is terrible. Though they have tried to fix some issues, the wait time unreasonable and the pricing is much higher than a competing Subaru dealership. Their willingness to negotiate a fair trade-in value or price of a new vehicle is non-existent. You will be expected to take one of their limited selection of cars they have on hand, and pay the maximum price for it. Some of this might be expected in the auto industry, but Ferguson takes it to another level. In the end, I have driven 2 1/2 hours out of my way to get great customer service from another dealership and will do it again before I ever return to Ferguson. read more

This was the worst experience I have ever had purchasing anything. The first issue was that they took too long to get the title for my car when they told me that they had all ready got the title, causing my tags to expire and making me have to go to the dealership and fill out an entirely new contract just to get temporary tags to hold me over until I got the title. Then I called 5 times attempting to get ahold of anyone in the finance office and left messages every time with no response after over a week of waiting. Eventually I drove up to the dealership and got into a finance assistants office and filled out the form that I needed to cancel the warranty and was told he never got my message when the receptionist told me she had personally given him a hand written note. At this time they told me that the process would take 4-8 weeks to cancel and get the check to me. After over 3 months of waiting I called the warranty company and they stated that they had never gotten any info on it being canceled. So I called the dealership again and they said that they needed a lien release to cancel the warranty, but I still was paying on the car so this was not possible. The warranty company said that a lien release was not required, and the warranty can be canceled at any time. At this time I am still trying to get my money back with no luck. The service was terrible and I have got nothing but bad attitudes since being in contact with them after I purchased the car. Do no purchase a car from here, I have had experiences 100% better at other dealerships and will never return to Ferguson. I suggest you to go elsewhere read more