8 year old wine refrigerator display panel stopped working. David, at EMS was very helpful. He…read morewarned that while it appeared parts were still available, there is no guarantee that the exact parts needed would be available. He came out and found the exact problem and gave me a detailed quote on the repair that he fully explained. Great service.

These folks are a pleasure to work with. They know what they're talking about, communicate clearly,…read moreand get the job done in a prompt manner. My dryer had a part that was on endless backorder and Electro Mechanical Service Professionals tracked one down on the other side of the country. Their pricing was fair, especially considering their professionalism.

Update over the past 6 years this company has harassed me to remove my review. Not professional by…read moreany means. I've received dozens of messages.

It is getting harder to find competent, yet prompt service providers. It seems no one wants to…read morework, nor or has ETHICS anymore. As a professional mechanic I have always maintained my own appliances, yet as of late I can no longer do so due to injury. I became very frustrated in not finding a company who would provide service quickly, and send people who actually know what they are doing, let alone clean up properly after themselves. First encounter: My 84yr old father found this company on his phone, on what site I do not know, after I had sent the last man packing for being a crook, to say the least, enough said. My father told me this new fella would be out to fix our fridge's ice maker at 8 O'clock. I said "Dad that's a bit early", "No, 8pm tonight he said". Dad had just spoken to him and it was 5pm. Well, the prompt service box got checked anyway. When he arrived he was clean well groomed, in uniform, shook my hand with a proper man's grip and looked me straight in the eye, Manners, checked. I had the parts, a replacement ice maker which he installed with the ease of a seasoned pro. he stayed another hour to make sure it worked. He reluctantly left at 10 pm when it still had not made ice. He had came to the conclusion that the computer had to reset, but if it did not work he would be back tomorrow for further diagnosis. It dropped ice about 12pm and has been fine ever since. I felt he had undercharged for the after hours service and the work he did, so we tipped him well. He did all he could to refuse the extra money, but reluctantly accepted it when I told him I would be insulted if he did not. Second Service call: Our dryer started making a squealing bearing noise. I was confused as I had cleaned its insides and replaced the drum rollers, belt, tensioner and the drum center bearing but 3 years ago, I recognized the sound as a likely drum roller bearing going bad. So I called them again. I had ordered the the parts I believed were going bad from Amazon to get them here quickly. When Ali opened the dryer it was clear that a drum roller was squealing as I suspected. He refused to install the rollers I had ordered and went to his truck to retrieve OEM rollers as the ones I had were inferior, "would be more noisy". I expected an upcharge for the parts off the truck, but no, he gifted them to me as I had the parts but he would not install the lesser product. They are not expensive but a gift none the less. I do not know who else works for this company, but, if they are as competent, well mannered, prompt and economically reasonable as my tech, Ali, I will recommend them as servicemen of high order. P. Gordon Tucson, AZ

I bought 6 appliances The washer was installed with the hot…read moreand cold mixed up . my son in law figured it out and fixed. The dishwasher was installed without securing the front. When I figured this out I was told I had to pay repair fee. Crazy as they installed it wring. I was told you only get 48 hours to report something wrong. They were not helpful at all and would not wave the repair fee. It was a problem they created. After buying 6 appliances you would think you would get some service. Never again would I buy or recommend them. Next time go to big box store. Probably get better service Marcia

We had a wonderful experience shopping for several kitchen appliances for an upcoming remodel…read more Sales Manager Brett Tinkle helped me place the order and he was extremely patient and helpful throughout the whole process. It took me two visits to ensure the dimensions would work with the cabinets, which required him to cancel out the first order before payment, then input everything again on our second visit. Never once did he did make me feel like we were an in inconvenience. He took his time to double and triple check everything and thoroughly explained their store policies and available warranties. We were initially going to purchase at Home Depot but I'm glad we decided to shop outside of a box store. The personalized attention and knowledge at this store made it worth it for us.

Just called for a quote and the woman who answered the phone was rude and kept cutting me off. She…read morewould not let me say what I wanted to say. I was just stating what I was looking for pertaining to the quote range I was hoping to get over the phone. (I was told the cost was 89.95 for a diagnostic fee and estimate) I was trying to get more information as to what the repair would cost so I could determine if a replacement would be better than a repair. I heard the repair on bearings is expensive. I totally understood the cost she gave me but she didn't have to keep cutting me off and then asking if I wanted to make an apointment. I told her no and told her to have a good day before I hung up. Will never go here for anything in the future since this was the first impression. Sad.

Thank you. For not being AI. for listening and knowing how to help me. Your human touch was so…read moreneeded today, especially after dealing with AIs who could not help. My repair needs are unique and while you could not help with my stove, you gave me a referral to someone who can. When I have issues with my other appliances, I will give you a call. You have earned a new customer. If your techs are as capable as the human answering the phone, they know what they are doing. Thank you.

If you own an Electrolux vacuum, this is the place to go for any service and parts issues. The…read moresell vacuums, bags, filters, etc, specializing in the Electrolux brand of course. They also sell air purification and I believe, water purification systems. I discovered this place years ago when the vacuum handed down to me by my mother started acting up. I brought it in and they repaired it free-of-charge. Prices for bags and such may be a little higher than at say, Home Depot. But you can rest assured that those extra dollars are supporting local and staying local. Bottom line is that this is a great little local shop for your vacuum needs. By the way, the actual address is 1511 N. Wilmot Rd.

These guys here are super knowledgeable, and not pushy sales people at all! They will sit there…read moreand chat with you for a long time and not try to sell you the most expensive thing in their store, they let you do it at your own pace. That's something to be said. Keep up the good work guys! I will buy my next Electrolux from you for sure!

I've donated many times to this store. They are always friendly and helpful…read more After dropping off some donations this weekend, I decided to wander in and take a look. I know that I donate many items that are brand new with tags so I'm sure many others do as well. I happened to see a sofa that was marked $25. I was thinking that it must be falling apart. Further inspection showed that it was in good shape (aside from needing to be cleaned). I bought it quick as many other people were sitting /looking at it. Once I got it home, I noticed that it was Lazy boy brand. Score!! $25 for a double reclining Lazy boy sofa

Extremely poor management and nonexistent customer service. As both a shopper and someone…read moreinterested in employment, this experience was disappointing. The front cashier refused to transfer me to a manager, which is lack of basic professionalism. Even more concerning, the management team seems completely unprepared to handle simple situations or communicate effectively. This reflects a deeper issues within the company's training. If this is how customers and potential employees are treated, i think some changes need to be made starting with professionalism, proper staff training, and competent management.

I ordered an 82" sectional from bed, bath, and beyond. The delivery date was 3 to 4 days. After…read morethe 6th day of no delivery, I called. After waiting more than an hour on the phone they informed me that it is 2 to 4 weeks out for the delivery. Their false advertising is very disheartening and very frustrating. If I didn't have time already invested in this purchase, id buy it from another source. After I receive my sectional, I will never buy from them again. Buyer beware.

Really horrible customer service from Stacey just now. She was miserable. After ringing up my six…read moreitems she just starred at me and in a really annoyed tone asked, "Do you want a bag?" "Yes," I replied. She then proceeded to bag my items like it was torture. I asked her if she was ok, and told her she seemed up set. To which she shrugged her shoulders and lifted hands in the air with a vocal, "Neh." The atmosphere was pretty gloomy like the store is about to be shuttered and the employees are forced to stay. This will be my last trip to this store.