Great selection but a nightmare to work with. Sales team was unresponsive to questions about the…read moreproduct and never followed up on orders, the delivery team completely violated commitments on scheduled delivery.

We spent over $15,000 on plumbing fixtures for our new build, and the experience has been extremely…read moredisappointing. Ferguson sent us wrong items and even left out items we had ordered. When we contacted customer service, instead of taking responsibility, they made us pay for the replacement items upfront and told us we'd only get a refund once the incorrect items were returned. This is such a poor way to do business. If a company makes a mistake--especially on an order this expensive--they should be the ones to fix it without putting the burden on the customer. To make matters worse, when the reordered items arrived, they were missing parts. Between the lack of accountability, the customer service frustration, and the quality control issues, this has been a stressful and disappointing experience. I expected much better from a company of this size. Would not recommend based on our experience.

Overall rating for BKC = "F" - "Designer" (Gavy) = "F-"…read more - Resolving our huge list of issues/problems (Gavy, Heather, Paul) = "D-" - Showroom = "C+" - Installer/repairs (Brian, John) = "B" - Delivery = "C" We engaged BKC primarily because they represented the line/manufacturer of the cabinets we wanted for our complete kitchen remodel (Eclipse). We were assigned a designer, Gavy, to create a rather simple cabinet layout design for our pretty straight-forward kitchen. Most new cabinetry was nearly the same or very similar to our existing layout. But Gavy got many things wrong from the first iteration (for example, we all discussed and agreed in our initial meeting that we'd add a small island to our kitchen, that we all accepted the minimal clearances, and that we all agreed adding a peninsula of any kind would not work; the first layout design had a peninsula!). We found Gavy to have limited or no knowledge of design principles to help guide aesthetic decisions, and we ended up specifying our own details for what to include in the layout design and details for the cabinetry choices. Gavy proved to be a salesperson with some training on the layout cad software rather than an actual "designer". We chose our own installer, mainly because after our cabinets were ordered, we had lost trust in BKC. During installation, several serious layout design errors were found and we began multiple rounds of getting BKC to correct these problems, leaving us with a partially-completed kitchen for months. Errors included lack of needed clearance for the built-in freezer/fridge unit and the adjacent microwave handle - the handle would have hit/dented the fridge door upon opening. Other cabinet bases were simply ordered incorrectly (some were also incorrectly manufactured by Eclipse). BKC did finally accept some responsibility for their errors as did (apparently) the cabinet manufacturer. This required endless emails and conference calls, culminating with working through all problems with the CEO/person in charge. Solutions took multiple rounds of ordering cabinet replacements (including entire cabinet boxes worth thousands), multiple installation sessions and overall delays of several months. BKC did work with us through the bitter end of getting almost everything acceptably done. It was painful. It was extremely frustrating and disruptive. It was extremely disappointing. After spending around $50k, we would never recommend BKC for anything, ever, to anyone.

Pros.....Both the installer and service technician were knowledgeable, exceptionally skilled and…read moreprofessional. Cons......The designer was passive/aggressive, detached and disorganized.....which resulted in many, many weeks of delays. These delays came, from the designer, in the form of....poor/no communication; repeated cabinet drawing/rendering errors, scheduled installation changes [by her]; failure to order appropriate cabinet parts/materials. Other than the professionals who installed and serviced the cabinetry this was a long, painful and exhausting experience with BKC. For that reason I would highly recommend they be excluded as a cabinetry vendor option.

Very helpful designer. If you need help on everything and don't want to make a lot of decisions…read more This is your place. There is a pretty expensive design fee but it would make your project much easier.

The folks at Christopher's were super helpful in getting our Toto toilet fully installed and…read morefunctioning. The specialist they sent was knowledgeable and on time, and even suggested some minor plumbing improvements at no cost while on site. Very happy with the crew and will be calling on them again for my plumbing needs!

The staff were helpful and I found what I needed. The selection is amazing. They ate very…read moreexpensive, but you are paying for quality

I don't think enough good words could be stated about this store. I was greeted by some lovely…read moreladies at the front of the store that helped explain the current sales and the layout of the store. As a fellow polish girl, I felt like I was in heaven. I haven't seen polish pottery like this in years, they don't sell any quite like this where I'm from. Each of the pieces were crafted with the most detail and color that I've ever seen. It was so difficult walking out of the shop without getting one of everything. The prices initially might seem expensive, however it's a good reminder that pieces like this are one of a kind, specially crafted. I was tickled pink by all they had to offer. I highly recommend you take a visit. I haven't found a piece of polish pottery that wasn't crafted to perfection.

This was such a lovely experience from start to finish. Rebecca was so communicative throughout the…read moreprocess and arranged all the pieces for us to have new countertops installed-- from retrofitting a new sink to picking out the slabs we wanted to the actual install (which she managed to fit in just before Christmas-- phew!) We are so happy with our new quartz countertops and thrilled that they came in under budget!

Everyone I encountered was great. Working with my HOA rules and the building management office is…read morecomplicated and exhausting. I would not blame anyone if they refused to work in this building. It's that bad. Rebecca handled everything with grace and was always solution oriented. The installation team was a dream and the countertops are gorgeous. From top to bottom they care about doing a great job.

Very positive experience from the quote, measuring then to install…read more Clean show room, inventory yard and production shop. Installers were on-time, polite and installed in a timely manner. They conducted the demo our the old countertop without damage to walls or cabinets. I recommend you give Tony and the team your time. He runs a respectable business. I also liked being able to look at inventory in the yard. The value was also in competitive and worth the shopping around.

Tony's Granite did a great job repairing a crack in my granite countertop. I had a rough edge and…read moresome fracturing around the cook top. They filled it with epoxy and polished it down to a nice finish. They also realigned two pieces near the sink and filled that as well. I would recommend them for future work.

It was a pleasure working with Jonathan and his sister Christine. Let me start by saying Jonathan…read moretook time with me to help me re-design a 1970s kitchen. I had no idea where to start and he was very patient with me. My kitchen is current and looks great now! I referred my contractor to another family member for a kitchen remodel and the contractor advised her to order the kitchen cabinets from the same place I did. He was very impressed with the quality and commented on how easy the cabinets and the island were to install. He said he has been in business a very long time and has worked with many cabinet companies and he was most impressed with my cabinets. I would highly recommend working with this family owned business for cabinets and kitchen designs.

I'm a contractor and I have worked on several projects with Jill, Christine and Jonathan at CKD…read more They were extremely helpful on the front end of the project assisting us and our clients with the final design/budget and then with the final order measurement on site. They kept us informed of the pending deliveries and stopped in to see how the install was moving along. I enjoy working with CKD and look forward to our continued working relationship on future projects and highly recommend the CKD team, products and service... Thanks CKD!!

After researching different companies and contractors, we selected Timberline Kitchen & Bath to…read moreremodel our kitchen and master bathroom. The results far exceeded our expectations - Our kitchen and bathroom are beautiful. Embarking on a remodel can be stressful even in the best of times but was an even bigger challenge due to the widespread supply chain issues post-pandemic. Staci and her team guided us along the way to select options that would make the most of our space, stay within our budget with quality products, and achieve the look we wanted. Staci had an impeccable eye for design and knew exactly what I wanted. Timberline's team of professionals took the utmost care in protecting our home and peace during the remodel. They were respectful, highly skilled, and a pleasure to work with throughout the process. We highly recommend Timberline for your kitchen and bath remodel. They stand by their work, and we happily would use them again for any future projects. A_++

Timberline Kitchen and Bath recently completely our Master Bath and Guest Bath remodel. Both…read moreturned out great and we are very pleased with the final results. The Master Bath was a 'down to the stubs' remodel and the Guest Bath was more an aesthetic upgrade. Staci and her team managed the entire project and navigated the various challenges in a 'down to the stubs' renovation very well. We made some minor changes along the way and Timberline and Staci were very accommodating to our changes and making sure we were happy with the new results. Master Baths are very complex with all of the various electrical, plumbing, tile work and cabinetry needing to come together to create a beautiful end product. Overall, we are very pleased with the final results and highly recommended Timberline Kitchen and Bath.

Gabriel did an amazing job renovating my master bathroom in my condo. From the demo, to the tile,…read moreto the fixtures and all the other parts, Gabriel was great at working with me and getting the job done. Even when I decided to change from a shower only to a bathtub installation, Gabriel was able to accommodate the change and adjust the work order without issue or hesitation. He did a great job installing the tile, and even went above and beyond when some floor tile needed to be removed from one area and added to another area to accommodate a vanity with less depth than the previous one. Installing all the new bathroom components, including a new toilet, vanity, tub, shower hardware and light figure were all done to perfection. Gabriel was very professional, clean and neat, stuck to the budget, and provided all receipts for the out of pocket items he purchased. As well, he was great at working with me to help make decisions when I wasn't sure what to do on certain things. I would definitely look to hire him again for future projects, and definitely recommend him for your home improvement project, especially if new tile is a part of it.

Gabriel made an appointment to stop by and look at the project in order to submit a bid. He called…read moreto cancel the original appointment and reschedule. I get it; stuff happens. He stopped by, reviewed the project, and left, claiming he would get back ASAP. After a week, I contacted him to see how things were progressing. He made some excuse and promised to get back to me with a bid ASAP. I never heard from him again. He seems a little flakey. I wouldn't hire him now if he did respond.

So ACE sends me $5 off coupons because I shop here ofter. I…read morewas attempting to buy a $75 bag of Scotts Turf feed and utilize the $5 off coupon. Since the bag of turf was on sale for only $1 off, they refused to apply the coupon. Really? You're going to forfeit a $70 sale over $1?! The new employees here are rather dense.

I frequent this Ace about 2 times a week as I'm refinishing an RV. I consistently receive amazing…read morecustomer service with every visit. As a 20-somethin gal with little electrical or plumbing experience, these employees have been a fabulous sounding board for all my questions and frequently present me with new ideas for problems I'm stuck on. I didn't know Ace would become one of my favorite shops to stop into!