We had a bathroom renovation project in planning stage. After shopping online and n person at Lowe's and Home depot I was confused and not finding the fixtures that looked attractive together. I decided to stop in at Ferguson. Even though we were mid-price point shoppers looking for style at good value, the salesperson was super helpful in selecting everything we needed. Looking at the fixtures in person made a significant difference. They have high end fixtures and a good selection of mid price points. After delivery, We were missing some parts and they quickly replaced them. Also had to exchange the light fixture for a different style and the whole experience was painless. How unusual. Would recommend to anybody doing a renovation project. read more

Called to order a replacement Bosch dishwasher but never received a call back from a sales associate. Called again two days later, still no call back. How does a business survive when their salesforce is too busy to take a phone order? read more

New appliances for new home and 3 of the 5 do not work. They don't help you instead refer you to the manufacturer. Which has been 2 months waiting for someone to come look at them. They have NO customer service and it appears they can sell you broken items as they don't have to deal with it. read more

Guess they just lost $2000++ worth of bs Might not mean anything to them. Couldn't purchase because we didn't have an appointment. We lost everything due to hurricane and are trying to rebuild. We are on LBK so it's a bit of a drive so we won't be back read more

I used this company a few years back for plumbing and lighting in my newly constructed home. Felt like it might be a nice lifelong relationship. Visited this weekend to get a model number for a part needing replaced and was treated like a trespasser. Beautiful showroom, no doubt, but from the young man at the front desk telling me I needed an appt for a plumbing part to the sales lady who stood 10 feet away from me for my brief interaction, I have realized why brick and mortar stores will be obsolete in a few more years. Pretentious and seriously arrogant overall impression, did not leave there feeling good about this Sarasota business and I will be sharing that often. But, see previous, I'm not the only one that received the same attention. read more

If you want to see and touch the best, this is the place. Henry had the advice and insight that we absolutely needed. The prices were inline with other outlets. We are very happy with our purchase. read more

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The staff at the Sarasota location should be reminded that you never get a second chance to make a first impression. As a new home owner, a business owner and a partner who is real estate agent you never know who may be impacting your business. Being rude, arrogant and condescending isn't doing you or your employer any favors. And as a business owner who usually insists on supporting local brick and mortar businesses the staff would be well advised there are alternatives when shopping. To the business owner. What signal do you send to customers when they are greeted by a sign that reads "Saturday, browsing only!" As a busy professional I have Saturday and Sunday to spend time personal shopping. You push me to your competition with lousy service! Better off to close on Saturday than leave customers with deep pockets annoyed. Good luck! read more

I'm sure no one will respond to this the same way no one ever calls you back or returns emails. Ordered a 5 piece kitchen of Thermador products after several rescheduling's of installation with no explanation why & several non responsive emails or call backs, appliances finally got installed. Appliances look good except they forgot power cord for dishwasher, how does this happen after waiting months for installation. Called CS today & were made to feel it was our fault, again no call back & no concern. A manager has never made an attempt to contact so I guess we shouldn't expect one now. Save your self $20k & buy your appliances from Lowe's. read more

Visited on Saturday afternoon. Waked in with my son, three ladies at the front desk . We asked about vanity lights, they said they were in the back an waved in that direction. We went to the area, THEY CONTINUED with their chattering. NO other customers in the store. Finally one came back to tell us that they closed at 3:00, it was 2:50. Then she said we could make an appointment to come back some other time. REALLY? read more

We had the best help of any Kitchen and Bath place we have ever been to. We had to make an appointment and were greeted on time. The agent was very helpful and patient with us unlike some other places in the area. Their selection and knowledge of products were outstanding.,I highly recommended them. read more

Came into the showroom with my service dog and the receptionist stopped me to say no pets allowed. I explained this is a service dog. This must happen a lot because they have a no pet sign on the door. She looked at a piece of handwritten paper taped to the wall near her computer and asked "is this a service dog?" I answered yes. She said "what disability do you have that makes you need a service dog?" I explained that the legal question she was allowed to ask me was what service the dog was trained to provide and answered that for her. She said "I have to know what your disability is, it says on this paper I am allowed to ask you that question and need to know." To Ferguson's management - you are not just alienating customers with service animals but violating the ADA federal law put in place to protect the privacy and dignity of individuals. We will be happy to spend out money elsewhere. read more

Beyond awful. Wasted our time working with someone to pick out plumbing parts. We were told we would hear by the weekend which we did not. Phone calls made for the past few days have not been returned. Don't waste your time. read more

This place is arrogant and insists you have an appointment. No problem we made an appt almost a week in advance of visit date. We then received a number of reminders including a phone call. When we got to our appt they were not prepared at all and tried to lie to us that our appt was a half hour later. Showed them one of their emails and put that to rest. They then said so and so was going to take care of us instead of the person we had an appointment with, but she was tied up. Ferguson does not have any emphasis on their customer service. How can they insist on appts and then not be prepared at all when the customer arrives. Then lie to the customer about their appt time to try to cover for their ineptness. Very disappointing experience!! read more

I will be closing on my newly constructed home in a few weeks. I went to Ferguson's to find a washer and dryer, several light fixtures, ceiling fans, additional bathroom towel bars, some new cabinet hardware, patio furniture and a bunch of additional items. They informed me I would need to call to make an appointment. I did just that. After a labyrinth of phone prompts to get to the right place I was finally connected to a person who informed me I was speaking to customer service and asked me my location. I was confused because I thought I called the store I intended on visiting but I quickly discovered it was a corporate customer service line. The woman informed me I would need to provide my information And someone would "eventually" call me back to schedule my appointment. This struck me as a lot of overhead, I don't understand why someone in the store couldn't schedule my appointment when I was there, or further still why I couldn't speak to someone in the store when I called to make my appointment. Frankly if this is how the experience is starting I didn't think I would have patience to see this through. Too complicated. I have since called a local appliance store and will be heading over later this week, I have an appointment with the lighting store who also has ceiling fans, and I'm confident I can source everything else I need with a simple phone call or by stopping in to the local business. I have read the reviews for Ferguson's before writing this and I see I am not alone in my experience. I have never seen a business go through such great lengths to thwart a customers ability to engage them. If this operating model works for them then clearly I don't understand how successful they must be in order to pull this off. read more

I didn't have an appointment and just asked to browse. At one point I wanted to ask a question and tried to ask an associate since customers had just left her desk. I didn't realize she was on the phone. Apologized and walked away. A few minutes later, she actually tracked me down to see if I needed help. Turned out she helped me with my entire order -- kitchen sink, faucet and disposal -- found items that were in stock and if they weren't, found an alternative. Went out of her way by checking detailed specifications to make sure my questions were answered. The showroom is beautiful and I am very thankful that Alexandra went above and beyond to help me that day. The items were delivered within a few days. read more

Once you get to actually work with a salesperson, this place is great. Unfortunately, the only phone number given is a number that goes to people's homes to answer. Not one of these people (I tried 11 times in two days) can connect a phone call to get you an appointment, and nobody will give you a phone number that actually works. I am certain that I woke one of these men up, and another woman was not nice when I told her I was having trouble and wanted a back line number. Go to the store to make your appointment, and don't expect to be helped by anyone that day. Unlike other stores, they don't take walk-ins, even once you're working with them, and even if you just need something quick. You could always fill out the many questions online each time and get your appointments that way, I guess. read more

Josh Hund and Mgr Marc Hammar provided us great customer service and did their best to accommodate our appliances ordering and delivery needs during 2020 COVID disaster. We highly recommend them to anyone wanting to buy new kitchen appliances. read more

Poor customer service. After spending over $2000 for a cooktop, nobody seems to know where it is. I'm out the money and have nothing to show for it. They say they will look into it and call me back. They don't call! I wish Wolf had better vendors for their products. read more

Overpriced and not the most pleasant customer service. Save your time and money by looking elsewhere.