An amazing showroom with excellent service. I would highly recommend this place. Not inexpensive,…read morebut great quality.

1. I have never written a review before. 2. Feel compelled…read moreto do so now due to the poor service from Ferguson 3. Have used Ferguson multiple times for multiple home remodels. Previously impressed. Not now! 4. Took 6 weeks to get a missing mail slot part from an order. 5. Nothing at Ferguson worked - from new phone system that receptionist stated always showed people out, no supervisors available in multiple departments on multiple occasions to help with problem, sales support and customer service not returning calls as promised. Warehouse not being able to find lost part. The list is endless!!!! 6. No accountability. I don't plan on using them again. I am now looking for a new source.

Strange experience. Someone named Gerardo answered when I called the number they sent me (different…read morefrom the one shown). He didn't seem to know who Louis was. Anyway I scheduled for him to come look at my dishwasher. When he came, he was in a car, not a truck as you would expect a repair person to drive. He knew what the problems were and fixed them. He was done in 20 minutes. Then he charged me $210 for that! That's $10 a minute!!

This company DOES NOT keep their appointments. They were late both times. We cancelled the second…read moretime, cause the freezer was working without any work from them. They are not honest. They sent a kid to look at the refrigerator and he was sending messages the whole time to someone who knew what they were doing. They send an incompetent person to our house. A kid. I will NEVER call them again.

Had a meeting to get a quote for a bathroom remodel and was quiet thrown off when I was told "well…read morethis is a similar bathroom we did for 70k so if you're not looking to spend that, we're probably not your company". Completely rude. Not to mention, the question that would have made sense preceding that statement would have been: what is your budget? It felt like she made the decision that I was too poor of a project and didn't want to be bothered. Never even received a follow up. If there's a minimum spend or desired clientele, then that should be listed on the website. And your consultants should probably not be in the habit of assuming budgets without actually asking.

The most expensive kitchen cabinets on the face of the earth!! I'm not sure if the sales rep saw…read more$$ signs when she came to my home or thinks I'm completely unaware of what a kitchen remodel should cost (even though I told her that I'd met with a dozen contractors before her). Every other contractor, many of the high end designers in Southlake area, priced the cabinets for my kitchen remodel between $20k-$40k. The quote I got back from this place was $89k!?!?! Just for kitchen cabinets! The entire remodel was going to be $200k+ whereas I've signed with someone else for half that price. I recommend going to the showroom, get some ideas then get your pricing from someone else. I definitely don't need kitchen cabinets that cost $89k, even if they will last through an atomic war! :)

I would like to give a shout out to my team over at Expressions Home Gallery in Dallas, Crystal and…read moreJasmine have been nothing but helpful and knowledgeable. I became aware of Expressions in the past because they were one of the few stores that carried Miele after the Miele corporate showroom closed. They have a very nice mixture of super high end appliances and fixtures and those of the more mundane rudimentary variety. It's unfortunate that their branch location in Southlake closed, but I will continue to patronize their main location off Dragon St. If you're still going to Home Depot & Lowe's for your appliances you're missing a lot of alternative options which are usually more stylish. Not to say their is anything wrong with big box outlets, but I can only stomach so many different Samsungs and LGs repackaged pretending to be something else. The pricing is always very fair and consistent with AJ Madison or other online retailers, but with all the accoutrements of a real retail experience. I don't know if they offer any sort of in house financing etc, which for some people might be a deal breaker, but just get yourself a good American Express card that features an extended warranty and you'll be fine.

From the owner: We have moved to a new location at 1330 Hi Line Drive, Dallas TX! Come Visit!…read more Reece Bath+Kitchen celebrates the spaces that bring joy to the home. Reece Bath+Kitchen is part of the Reece Group, a family-led business with a 100-year history. Reece showrooms provide inspiration and access to the latest trends in kitchens, bathrooms, laundry, and outdoor spaces. For premium plumbing, appliances and hardware and 5-star service, Reece Bath+Kitchen in Dallas is the place to go. Browse our selection bath and kitchen appliances and home goods to start your renovation today.

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

Walt's appliance is an great store for appliance purchase prices are very reasonable they also…read morerepair appliances. Home repairs or you can thank your appliance to the shop repair cost is the best around. The crew explained everything that needed repaired. They also sell parts if you want to DIY . Great inventory on parts and all name brand appliances in stock. Completely recommended for your next appliance purchase or repair.

My dishwasher broke and I was able to schedule a service with this company. I was very impressed…read moreand happy with how fast the results were given with me. I believe it was within 24 hours! Very time efficient. As well as the customer service while I had a concern. The customer service agent Savannah provided great care, highly recommend as it is a company that cares for their customers!

Unethical pricing, poor communication, and misleading repair practices…read more I was charged over $700 for a refrigerator repair that failed almost immediately. The company later tried to charge another $1,100 -- including a 115% markup on a part that wasn't even defective. An independent, factory-authorized technician confirmed that my refrigerator is working fine and that the original diagnosis (claiming four failed parts at once) was completely implausible. They also refuse to include part numbers or details in quotes unless you specifically demand them -- a clear lack of transparency that misleads customers. I've opened a dispute with my bank and reported this to KitchenAid and the Texas Attorney General's Office. Be very cautious before doing business with this company.

Paul is fantastic! He listened,pointed us in the right…read moredirection, and made fun! We chose everything and he sent us all of the specifications. Great experience.

They have an amazing showroom and can store anything you need the service is amazing and the price…read moreis very reasonable

They offer the best service, quality, and value in this category. Why? Because I've been in other…read moreplaces around the area and no one gave me a quality service. So if you are looking for experience, knowledgeable people, here is where you should stop!

DO NOT USE THIS COMPANY!!!! On October 15, 2025 they came…read moreout and repaired my washer which was not draining they found a sock in the drain, The unit is over 13 years old and I never had an issue. Thanksgiving weekend November 28, 2025 I notice my normal load was not drain properly I called the company on December 1, 2025 a Monday, They said they would com out to check it Wednesday morning they did not show up they did not call to reschedule. I texted them 12/3/2025 he told me he would show up on Thursday at 2:00 PM they did not show up to check the drain, DO NOT USE THEY DO NOT GUARANTEE THEIR WORK AND WILL NOT SHOW UP IF THEY DID NOT FIX THE PROBLEM $320,00 DOWN THE DRAIN!

As a general contractor serving Dallas/Fort Worth since 2011, I have chosen to work solely with…read moreApex directly. I've learned to not rely, although highly qualified, my master plumber as his job is to install the fixtures and run/extend/correct supply lines and drains. I have come to totally trust my saleswoman, Suzanne Chance! I have either accompanied or sent my clients directly to work with Suzanne. On a full master remodel in Frisco, my recently widowed client need to make major changes. Suzanne had her climb into and 'feel' the comfort of a soaker tub. We determined the client did not want traditional nor contemporary, but specifically preferred a "Transitional" design for which Suzanne was able to guide my client through the process. If you haven't shopped for fixtures, you will find it's like a candy store... you want to have each and one of every thing which can be overwhelming to decide which to buy; this is where my company comes into play in working with our clients and our vendors/suppliers to make the determination and narrow down the choices. No one has time to look for pricing of 10-20 different items. Have an idea of what you want, limiting to 2-3, if you value your time. What has been more valuable is learning the difference from items bought on Amazon, Ebay and even the big box... they are very cheap with plastic parts and that will not backup with any warranty outside of a short amount of days. This is what my saleswoman taught me and I share this knowledge with my clients. The young woman in Frisco's remodel? She LOVES her Kohler soaker tub and the matching fixtures for the tub, shower and double sinks. Everything looked like it was meant to be and the plumber was able to install all fixtures with ease as we had everything needed, the first time. It turned out beautiful and the homeowner was overwhelming pleased. The best part for our company was the efficiency in getting the materials. Although not everything came in at the same time, Suzanne Chance communicated what was ready for pickup and the status of pending items. She took the time to write on the invoice which listed all components, making a sketch of each product on the line which helped in understanding what goes with what. She labeled each box for better clarification and the plumber was able to install all fixtures with ease as we had everything needed, the first time. Loyal Customer/Contractor

We bought items from Apex almost a year ago for a bathroom remodel and paid the invoices we were…read moregiven in full. We had to order our shower kit again because our contractor scratched the original one. We placed the new order and paid in full. A couple days later, we noticed another charge on our credit card from Apex and I called and they said their accounting system was really old and it was some shipping charge and a credit was issued. 2 days later another charge popped up for the same amount and I called back. Now, somehow it's an unpaid balance from the first purchase almost a year ago? They will not tell me what this was for and we paid everything in full both times we ordered. They did not notify us of the charge and charged it to our credit card without our consent! No one will provide any info about this extra charge. I emailed their accounting person and she will not respond. If you're looking to get ripped off or want unexpected, unauthorized charges on your credit card, shop here!